We requested a tow. The tire popped on one of our cars. It was after 8PM and they were out there…read morewithin 30 minutes. It was about a mile tow? Maybe less? It was $150 flat. They do charge a $5 fee if you do card. I think that is pricy, but that is about the average quote we were receiving. However, they did not mention any $5 per mile fees to us. I think it was an expensive tow. The last time I needed a tow (outside of using AAA) it was $85 flat and a pretty far distance. The price was definitely a shock to me. I'm not sure if it was expensive since it was later in the evening? Service was great though! No doubts about that.

He accepted a contract and had me a my kids waiting for over an hour just to cancel!read more

I discovered my car had a dead battery on Sat, 8/26. I subsequently found out it was so dead it…read morecouldn't even be jumped, so I was going to need a tow to the dealer's or a mobile mechanic since I don't have the tools to DIY. The car's a '19 Volkswagen GTI with a battery management system that requires the computer to be updated / coded with info from the new battery using special diagnostic hardware and software...it's high maintenance. I started searching online for a mobile mechanic Sat evening, sending quote requests to 5 mechanics. One mechanic never responded, one said they'd respond but never did, and two said they couldn't provide service (because of aforementioned battery system complexity). Jake replied on Sun and within 18 hours of when I initially sent the requests, and was then in regular contact on Yelp and via phone the next day collecting and exchanging info. He gave a reasonable quote, which included the battery at cost and plus a range based on his hourly rate (including travel time and labor). Mon (8/28) evening Jake bought and installed the battery, but wasn't able to do the recoding because his main diagnostic tool had been sent out to get updated, and his backups weren't compatible with my car. He promised to return to do the coding at no extra charge. He returned on Wed only to find that the Volkswagen car group had been removed from his updated diagnostic tool. He immediately bought the necessary hardware and a corresponding software subscription. On Fri 9/1, he returned to my house, updated the computer system with the new battery's info, cleared any battery-related diagnostics errors, and checked all other diagnostics to ensure everything was functioning properly. I know this is a long review, but I wanted to emphasize that this was not your normal battery replacement. Despite the complexity and challenges, Jake honored his commitment, completed the job, and went above and beyond. He is personable, professional, communicative, thorough, as well as obviously very knowledgeable about his trade. His actions matched his words and promises, demonstrating that he is honest, fair, trustworthy, and just a "good guy." He is definitely the person you want working on your vehicle/s. I would highly recommend Done Right Mobile Mechanics. Thanks, Jake!

The full review is in the pictures since I had too much to say and warn potential customers about…read more Jake claimed to take it to multiple suspension experts so they can all brainstorm together what should be done to fix the horrible wandering issue with my truck. He only requested that I pay for one of the technicians work to adjust my rear axle slightly (about $500) and that this was all for that other shop and nothing was being charged for himself. When I got my truck back that adjustment didn't do a thing to fix the issue. Then we both took the truck to another alignment shop and the technician there said he was positive the ball joints the previous mechanic installed were faulty or installed wrong. That alignment specialist specifically was adamant about the ball joints requiring to be replaced with stock ball joints and not aftermarket upgrades like they had done. I wanted to follow that specialist's recommendation but Jake said not to trust that specialist because he was, I quote, "a parts changer" and was just going to waste my money like the other mechanics and he said he wanted to do the job himself and not use that specialist to change the ball joints. When I kept hesitating to allow Jake to use aftermarket Ball joints he specifically told me that if those Dynatrack ball joints did not fix the issue, he would pay the the parts out of his pocket and replace them with OEM ball joints. So I went ahead and trusted him. The parts were replaced and he kept the truck for a week to drive around and wear the parts in because the wandering still wasn't going away. After that week he handed the truck back to me and the wandering was worse than ever. He also claimed that he wasn't charging me for the labor time he spent driving my truck to wear the parts in but that he would appreciate it if I would pay him $500 for the fuel he spent on it. This was prior to the diesel fuel spike so I figured it was still partially for his time because I myself can't spend $500 in a week in fuel towing with that truck daily. However not only was my truck still wandering very badly when he gave me the back but when I was hitching my trailer up to it a day or two later I realized that the brand new Banks tail assembly pipe that I had just installed on it a month ago was missing. When I called to ask about the pipe figuring they must have just somehow forgotten to put it back on he told me he would ask the other special technicians for it because they themselves never touched it or had it. Well he claimed that non of the other technicians from other shops would fess up to it so he would pay it out of his pocket and just forget about the $500 fuel charge he was charging me for. That brand new pipe cost me $550. At this point I had lost all trust. Now I started doing research on line on my own asking for help on social media on pages with people with the same trucks. I posted a video of the new track bar still flexing and they basically laughed at me accusing me of doing the improper work myself because the track bar was flexing due to it being installed UPSIDE DOWN. When I asked how I should fix it and that I paid someone to do it they gave me insertion how to fix it myself and told me to immediately fire that mechanic. Unfortunately it still didn't fix the wandering issue so I tried another local mechanic in town to try and hopefully fix the issue. That last mechanic basically shook his head and told me, and I quote "I feel sorry for you". I gave him the receipts of the work Jake had done and he told me I was basically being milked. This new mechanic took me into his shop while my truck was on the lift and showed me exactly what those new ball joints were doing to my wheels by trying to force the tires manually. He not only switched the ball joints for me fixing the wandering issue but he did it in half the time the Jake charged me for. Now if I was being purposely charged extra to be swindled or I was charged extra hours due to lack of experience, I will leave it up to the reader or the next unfortunate customer this happens to. Either way you look at it it still comes down to unethical practice since my work towing rig could inevitably cause harm to anyone in the vehicle as well as anyone around me on the road with the amount of horrible wandering and improperly installed parts it had. I have waited many weeks now for a response and for the promised reimbursement for improper installation and have not heard a word or response to my text message or voice message I left with his other shop technicians since now when I call he never happens to be available to talk. So at this point I don't expect any reimbursement for my loss. My only hope is that no one else receives the experience I have had and looses thousands in wasted money.

I got a flat tire and called around for a tow truck but everyone was going to take hours... Then I…read moregot on Yelp and found Mr Tire and Juan (owner) was able to come right away with the exact tire I needed. He replaced it for me in about 20 minutes. He was fast, skillful and affordable and I would recommend everyone put his number in your phone in case you need it.

Mr. Tire PHX was absolutely fantastic to work with! They came out the same day to my location and…read moregave me the best price around for tires on my 5th wheel trailer. The team kept me updated with photos throughout the process and made payment super easy. If you're shopping around--save yourself the time and just call them. You won't be disappointed!

I purchased a complete vehicle as a parts car in which the seller stated it ran but with occasional…read moretransmission issues. Got the car but battery was beyond dead, more dead than what my little lithium battery powered jump starter could handle. Figured I'd call AAA since I've got the Premier plan so this tow home would be covered. Truck driver arrived 30 min later, and NOPE, apparently this is a "courtesy" tow as opposed to an "emergency" tow, which would NOT be covered since the car was not currently registered or insured. Apparently AAA doesn't do those anymore. I then called a towing company I recall seeing in one of the Facebook groups I'm in, and I'm quoted $190 for a 12 mile tow, but it'll be at least a 3 hour wait. Owner/dispatcher said he'd find out where his drivers are and will let me know. 30 minutes later and I still haven't heard back, and the wife was starting to get hangry. I finally find out that the driver was way out by Tucson and they wouldn't be able to come until 10:30 pm which was 7 hours later. Unfortunately, one of the front windows was open and with a dead battery I couldn't close it, and I just couldn't trust it left open as is until night time. While we were waiting to hear back on the location of the driver my wife found the Tow Guys on Yelp and was already in the middle of messaging Tony, who was very responsive and helpful. After finding out the first company wasn't going to work, my wife got a quote from Tony which was less than half what we were quoted from the first company. Not only that, as soon as we said ok Tony said the driver (Thomas) was en route. We hurried back from where we were about to grab something to eat 10 minutes away and minutes after we get back, Thomas arrives. I've had to get a few vehicles towed in my time (it's what you get when you have a bunch of old finicky German cars) and Thomas is the coolest tow truck driver I've ever met. Like, so cool we could be friends. He brings out this beast of a jump starter to try to jump start it so he could better line up the car. It starts, but the transmission issue pops up and is unable to be put into drive nor neutral. Thomas works his magic and is able to get it into neutral after a few minutes. A quick drive home and he's able to put it exactly where I need it to go. What started as a not so pleasant day turned out to be a great one. Easy and painless, as opposed to most times when you need a tow. I'm so glad the first company wasn't able to do the job so we were able to meet Thomas and we now have a "tow guy" we can trust, and everyone needs a tow guy they can trust! 10/10 would not hesitate to use them again, in fact I am planning on having them assist with future projects already ;)

We had excellent service this morning from Tow Guys! They…read morecame out right away and got our truck towed to our mechanic . Excellent communication and customer service skills as well as great service. I highly recommend them. You will also save money.

Came out this morning car would not start. Tried to jump it would not start. Contacted Roadside…read moreMike came over tried to jump it no go. Thought it was the battery not the starter came back with a new battery one that's was the correct size for my Kia Sorrento installed and started right up. Good price, great service and nice guy. Will use Roadside Mike for future auto service. He also found a problem left by a previous service I had.

Great communication. Great service. He got the job done within 24 hours of first contact…read more Reasonable price! Would definitely use Mike again

I had an excellent experience with this towing company! Communication was top-notch, everything was…read moreclear and timely/quick response. The price was really reasonable, especially given the service. Our tow truck driver, Robert, super friendly guy, he managed to fit my F-150 into a tight spot without any fuss. Overall, just a great friendly team. I'd absolutely recommend them!

Alex is always the epitome of professional and kind. I work in insurance and always recommend him…read moreto our clients and everyone gives rave reviews. I won't recommend someone unless I know they are going to take care of our clients and Vigilant does that every time. Recently my own daughter needed a tow truck and he was prompt and fair and came right away. I will recommend them to everyone as their company is professional, caring, and top-notch.

We live out of state, and found ourselves in a logistically challenging situation with a vehicle we…read morebought in AZ. We needed it moved from one mechanic to another, and had to handle the whole event remotely. AAA refused to help us since we weren't going to physically be there, but Poly's was responsive and handled the transport efficiently and quickly, and gave us peace of mind. Highly recommend!

I would strongly advise to pick another company they are under investigation for suspected theft of…read moreparts off my vehicle while towing I would be very cautious They also changed the price that was agreed upon and charged me more then original

Jordan and his team did a fantastic job on my Carson tandem axle car hauler. They replaced the…read morewood deck and dovetail, rewired the entire trailer including lights and brakes, and these guys could not have been more pleasant to work with. I am thoroughly pleased. Highly recommend.

10/10 recommend! We were 100 miles from home when we discovered that our wheel bearing needed to be…read morereplaced on our trailer. Called Jordan? Jason? (I'll go with Jordan since all of the other reviewers mention Jordan) at ODM and explained that we were stranded and unable to move the trailer. Jordan, sensing our urgent predicament said that his schedule was full, but would squeeze us in. True to his word, he showed up with Danny to where we were stranded after hours with everything needed to repair and replace. The repair ended up being more complicated than originally thought and some grinding and welding was needed. Jordan was very knowledgeable and explained what was needed and why. He and Danny got us fixed up and back on the road under 2 hours. We appreciated their professionalism, friendliness, and fair pricing.

Needed a tow for my race car that I'm building, needed it towed to another shop for some exhaust…read morework and have my hot side redone and Justin was fast and quick for his exceptional service he is my go to for all my tows and also got my work using him now . One of our dhl trucks broke down in flagstaff and he was fast and didn't hesitate on the price and gave my boss a smoking deal and he drove up there and brought the van and the driver back safe. So hit up Justin at big blue towing

I needed a company to deliver my Tesla to the body shop following a fender bender, I reached out to…read moreseveral company's and receive a range of quotes. Justin was super responsive and scheduled a time to meet that worked with my schedule, he showed up early and followed up after he dropped my car off. I hope I don't need towing often but if I do again I will call Justin and Big Blue Towing.