Kara gave us advice and helped us start our LLC (how to do it on our own so we do not get charged a…read morelot of money for an account or CPA to do it). She was knowledgeable about starting a small business with an LLC, so I will give her that, but after working with her more, my husband and I have decided she's just not what our business is looking for, especially since we are now growing. We were happy with her service in the start but overtime it was just not up to par. Yes, she can advise on how to start an LLC on our own and do our tax returns, but that is it. If you are looking for someone to help you plan ahead for your business for tax strategies and tax planning, this may not be the place. We only ever heard from her for our returns and that was it. Upon going with another company, we also discovered some forms we did not file but were supposed to, which Kara did not inform us of. For tax returns, there is a portal to download your documents, but there is no "list" or things that we should consider uploading, so it can be a lot of back and forth on- send your expenses, send your mortgage, send this and that or cannot finalize return, etc. It just seems unorganized and if you're dreading taxes, this will make it worse. I also had a return for a different state in 2022 that was not filed (unsure why a different company omitted it). However, I decided to do it independently since Kara mentioned there would be a nominal fee if she did it because she does not know about another state's filing regulations. I asked the previous accounting company if it would cause any problems since it was omitted, and they said it would be ok since the IRS has a matching system and will send us a notification if anything was excluded so we could wait for that. Upon getting the notification, we can decide whether to make an amendment. Kara failed to mention that part. We felt she just wanted us to spend more money to have her do it or something. We moved from MY Personal CPA to her because yearly we would get a different tax preparer so we thought if we went with a smaller company (First Choice Accounting) we would get more personalized help but going with a one person team means getting emails at odd times like late at night and getting missed. Also, even though I did not go with Kara submitting my out of state return, I got charged a one-time $150 fee for Kara reviewing the 2022 tax return which I was not aware of. She was not upfront about the fact that there would be a charge when she asked if I could send her my 2022 return so she could look at it to figure out why the other state W2 was omitted. When I brought up that I was not expecting a charge, she did not reply to me. Finally, she always apologizes for responding late. Her cat got spayed, stayed up late, and was busy. You call her, and she doesn't pick up, but she will reply via email which increases more of the back and forth. This pretty much sums up why we are going with someone else even if we have to pay $400 to part from her since she said she already worked on our return even though she was still asking for documents and more clarification.

Kara was prompt, professional and I could tell that she didn't just want to bank a customer on our…read moreinitial consultation. She was thorough with her filing of my tax & helped me through a lot of forms/things I was not aware of for filing as a 1099 contractor, as well as with multiple W2s.

Friendly staff and quick service. Certainly the quickest service and their expertise made for a an…read moreenjoyable experience. Not like all the past experience doing our taxes. We would spend so much time sitting and waiting our turn in the past. We scheduled our initial appointment and when arriving were promptly taken care of. Scheduled a return visit to see our completed return. In all for the 2 appts. we spent less than an hour there total, really satisfied. Kui was so professional doing our taxes. Made us feel at ease taking away any anxiety that comes with doing taxes, definitely a plus.

I was recommended to Kui at Hanks Tax service as my friend recently went to her for the first time…read more She was excellent. I had a new business through Etsy and had no idea on what to do or what I needed. She took her time with us and made sure everything was perfect. She even gave me tips and tricks and was so unbelievably nice. I highly recommend, unless she is fully booked, because I can definitely see that happening! I will be going to her even when I move off island as she can help you wherever you go!

I used Didi for a financial statement so that I can get my contractors license. She was able to…read morecomplete it the same day, and did an awesome job. Thank you!

Didi is very pleasant and professional. She will answer any and all of your questions. She is fast…read moreand efficient. Her rates are very fair. I will be a repeat customer for sure.

This place lacks in communication and customer service. Sucks sucks sucks sucks sucks sucks.read more

Jackson Hewiit always provides great service. My tax preparer is very professional, detailed and…read morevery knowledgeable about services and taxes. She really knows the importance of good customer service and making sure of the accuracy of my return. We have been satisfied every year. Thank you again Jackson Hewitt for another great experience. See you next year.

I paid $450 for a sit and Q&A, something he requires before taking you on as a client. The Q&A…read moresession was not very helpful as a new business owner because he basically sits there and answers your questions, but does not elaborate or speak in laymen terms. If you do not ask the proper question he does not help you understand Tax laws. I asked him multiple questions via email and he would answer the questions with very short answers that I did not even understand. When I confronted him on the lack of professionalism when answering my emails, he did not even respond.. It was complete waste of $450 and will not be having him do my taxes this year.

I needed a CPA to help my brother in law obtain a contractor financial statement ASAP for the bank…read more James and his team was able to help get that within days. Will be returning for taxes

Had my 2024 federal tax returns professionally done by enrolled tax agent Man Wu. Taxes were…read moreexpeditiously completed during my short visit at the Jackson Hewitt tax office location at 880 Kamehameha Hwy in Pearl City HI. All detailed information regarding my taxes were thoroughly explained to me. Experienced staff was very knowledgeable, personable, and helpful. I highly recommend their tax preparation services.

This is the 3rd year using Jackson Hewitt and we are so glad to have Glenda as our preparer. We…read morewere particularly impressed with the questions asked about our medical expenses and explained the pro and con of paying off a mortgage. She was very attentive, professional and full of aloha. I am looking forward to having her do our taxes next year. The world needs more "Glenda's"!

Great local business. Helped me a lot with my tax refund! Better than Jackson Hewitt!read more

I wish I could give them 10 stars They went over and beyond to deliver excellent tax filing…read moreservices. This is my first time filing taxes with Ped Flores Tax Service and I am so glad I did. Elpidio and his amazing wife made filing my taxes simple. I was having issues with filing my taxes through turbo tax, so I choose Ped Flores Tax Service, due to their Yelp reviews. Which I am happy I did. They do offer online or in person tax filing services and I choose in person. He explained everything step by step and he even put it in simple terms so that I could understand. They were very patient and understanding. Also, they're are very knowledgeable in what they're doing. They follow strict Covid-19 guidelines and their place is super clean and sanitized. They're located at 94-974 Kuakahi Street, Waipahu, HI 96797. I recommend you go and check them out. You won't be disappointed.