Melanie at the Kapolei location is the BEST! Just simply the most amazing person and so good at her job. We were using a CPA for years and years. His prices had gotten so high that we finally decided to find someone else to do our taxes. On the recommendation of a neighbor, gave Hank's a call and requested Mel. So, so, SO very HAPPY with that decision! Service is impeccable! Fast, friendly, and reasonably priced! Mel patiently explains everything in detailed and easy to understand language. She's super knowledgeable and understanding and even takes the time to give advice on how to make things easier and cheaper for next year. Just an overall AMAZING experience! Thank you so much, Mel!!! read more

This location is temporarily located per tax season and for this season it was located near Kapolei Shopping center next to Texaco gas station. After reading information on their website, we pre-printed the necessary forms and brought in the requested paperwork hoping we could get a walk in. We came in on a weekday afternoon and was welcomed in by Alma. When we came in she was available to take us however they didn't have enough "tables" to take us in so we had to schedule an appointment in which they were readily available and open a month before taxes were due. Since we already looked online for the appropriate forms and documents, Alma treated our paperwork as a drop off and was able to take everything for us right there and then. I did ask her if we could keep our originals of our IDs, SSN cards, and birth certificates since it was our first time filing there and she was able to do it on the spot. Also she checked and verified that we had everything needed for filing purposes and to assist us getting the best return possible and she guided us for additional paperwork we didn't even think of including! She was very tentative to our questions as we were first time co home owners and also not yet married so we were concerned how it would affect our individual returns but she was so courteous and helpful with all of the answers she provided to us. By the time it was for our appointment, she had a cancelation prior to ours and offered for us to come earlier if we wanted to. She also had already inputting our numbers and did a "pre crunch" on the different types of filing on which would best benefit us as a whole for which the house should go under. Long story short, her numbers matched spot on and we went with our best choice of filing and got the most we've ever receieved on a return so far. We were there for only 30 minutes, signed the official documents and we were good to go! Going forward Alma will definitely be out tax person. We also both received our tax return via direct deposit for both federal and state within 2.5 weeks of filing with no issues. read more

First time doing our taxes here and we will definitely be returning. They are located near mycafe in kapolei. Parking was easy since we weren't there during really busy hours (3pm). Our session took about 45mins but that was fault of my own I should have gotten all my previous paperwork printed and ready for the preparer but Definitely will do that next time. I didn't feel rushed or anything we were able to file our taxes and received our returns under 2 weeks!!! I won't be stressing anymore to do my own taxes when they are very equipped and helpful with it definitely recommend this place for everyone! read more

This is only an update to my experience with Autumn, when we started receiving mail in April 2021 from the state of Hawaii due to an audit for our Taxes filed for 2020 and they required documents they needed to verify information. I reached out to Autumn, sent her photos of the letter with the details and was told that we shouldn't be audited and that she will take care of it. May 2020 I received another letter from the state of Hawaii and again, reached out to Autumn and again with the same response. This goes on for months as the letters just kept coming every month from the state. December comes around I am worried about our federal jobs and our security clearances being revoked and I still reach our to Autumn and this time she provides names of people she apparently has been talking to but we continue to receive letters from the state. Finally reaching out to Hank himself and I am being told that I need to get to his office before the end of the year or else we will lose our tax credit for our solar panels!!! My job was somehow informed that my security clearance is being threatened and may be revoked! I was embarrassed but showed them all the text messages to Autumn to show proof that I was, indeed, working to clear up the huge debt!! .... and now I am angry, upset, and just felt that Hank's Tax Service was a waste of my time following up ALL YEAR and at the last minute having to scramble to save our tax benefits and our jobs!! Unnecessary stress and just a complete waste of effort in trying to resolve something trusting it was going to get done. I've since stopped seeing autumn for taxes. Hank corrected our taxes and even got a hold of the right people with the state and managed to clean up such a disaster. The worst tax experience I've ever had. I do recommend you call Hank when you have any issues with your taxes after seeking their services! While I did and still do appreciate Hank's help at the last minute of the tax hour, I'm still upset that our issue went as far as it did when it didn't have ti be that way. This year, I work with my long time tax person in California, Abid, of eTax Services in Orange, CA! He is able to work with us remotely and file taxes for us. read more

At first we thought it was a great experience our taxes got filed and we were done. We were wrong our taxes got filed incorrectly and ended up having to pay an additional thousand. This was our first experience with Hanks Tax Service. read more

Mel at Hanks Tax Service is so great!! She goes above and beyond to help us. She's always so kind and respectful. Her positive attitude and friendly vibe is just what my son & I needed. Trust is a big issue for me so trusting our tax person is really important to us, and Mel really made it easy to do so. Thank you Mel and Hanks Tax Service read more

Sam was so helpful and knowledgeable. It's not often that you get to walk away from taxes feeling good but I am super happy. Looking forward to next year. Mahalo read more

I would highly recommend Hanks tax service to anyone. Great service, Melanie helped me with all my tax troubles and questions I've had for a previous year return which had bothered me, she sorted everything out for me with no issue. Service was quick and easy, she had prepared everything for me and told me everything I had to do step by step for paying my taxes, I hardly had to do any thinking, she made it easy. If you run into any tax troubles I recommend you come to hanks tax service read more

Autumn Has been helping my entire family for 7 years she is amazing and goes above and beyond. Its no wonder she has so many clients. I have recommended all my family and friends who rave about her. I do advise people to book early her appointments are always booked up @ least 2 weeks in advance. Trust me she is BEST!! Thank you Autumn we will see you soon. read more

I'm so glad that I fired my CPA after 15 years and hired Hank Erwin to file my taxes for the state of Hawaii and the IRS. I can't figure out why my old accountant and his bookkeeper charged me more than $6000 a year to take care of my taxes for my super small dental business. Hank fought to fit me in his busy schedule And he truly loves helping people negotiate the intricacies of saving money and Saved me $6000 by not paying my old CPA and his bookkeeper Hand is pure Aloha. Sincerely, Andrew C. Dado Kapolei Hawaii read more

Hanks Tax Service in Kapolei....you must see Autumn Levy She is the best. Shes been doing my Income taxes for several years. She is thorough and knowledgable on all the tax changes, exemptions, deductions, etc . Autumn is very patient, she never rushes her clients. She answers all questions, and gives her clients 100% Call Hanks Tax Service.. REQUEST AUTUMN LEVY... she is the best..forget the rest read more

We came across autumn through yelp reviews. Goes to say her reviews are high for a reason. She is flexible, as she was able to accommodate us on evening appointments and fit us in. She gave us all the information we needed on how to get the most out of our tax returns. She explained it to us and broke it down! My husband and I are apart of the working middle class, and she literally crunched numbers to help us get everything we could claim. She is efficient with her time. We are truly glad and blessed to have met her, and will most likely return to her next year and so on! We highly recommend her. Her fee was reasonable as well! The other staff at this location are super friendly too! Overall our experience here was amazing and will definitely recommend family and friends read more

Bhe Del Mundo is the best preparer in this location. I had him for years and years and more years to come. Thank you! ~Maggie read more

Hank's in Kapolei is our go-to tax service. Autumn is the reason why we return. She always provides top notch service,

#18 of 2017 Note: Each star I gave represents 2 stars. That's right. This is a 10 star review. The first I've ever given. Because of the nature of the business we are in it became apparent the standard local accountants are not familiar with the industry we are employed in. Or they're not use to using additional forms. I did find one who tried to understand and really tried to do good for us. I appreciate the effort and love the dude for it but gotta get whats right for us. I just had one account filed with another company. It was a simple one that should not have taken more than 20 minutes yet it did. At that point I did not want to have them do my other account that was more complicated. Frustrating. A few months later, I found out they made a $150 error in my favor. Back to the original story, to settle down, I ate at a restaurant close by. During the visit I passed by the offices of Hank's Tax Service. I didn't know it was there. I got a strong urge to step in. I did. I spoke with Autumn asking several questions pertaining to our business. Dang she gave out the answers confidently with an assurance that made me comfortable. I felt I was on to something here. No one else satisfied me like that before. I made an appointment to come back within a few hours. I brought Mog with me and every scrap of paper including a pile of receipts and excel spreadsheets printed out. Before we even got started we had a multitude of questions. As we continued picking Autumn's brain I realized I would need to go back home and redo the books. Although I had been in the biz over 10 years ago there were many changes occurring over the years, and several other situations to take advantage off. We couldn't get started. I took everything back home without Autumn taking a look. I crammed for next 3 days working long hours into the early morning getting everything done. During that initial meet it was revealed Autumn has had a vast experience working in many offices, including Federal and State offices. I was blown away. She has a real desire to help her clients, and to give them legal advantages. Getting your return done and collecting your check is not her style. She thrives to do more for you to have your peace of mind and stay ahead of the game. A real hard to find gem. When I finally presented our figures she commended me on the job and stated she could tell the numbers were real. Oh yes they were. She asked a few questions, as we did, going back and forth. In about 10 minutes it was all done. She went over the return explaining everything in detail. Not needed but appreciated. She made it very easy to follow and understand. At the end, I was happy and relieved. We walked out confident our return was handled professionally and correctly. We are happy to have met Autumn. Her contact information is guarded with our lives. She is a valuable asset to our business and lifestyle serving us above and beyond the call of duty. The wealth of information she provides goes beyond our immediate needs into the future growth of our business. That was last year. This year Autumn shared even more additional situations we can take advantage for our benefit. All legit. We will keep her. If this is who you would like to see, make an appointment to see her. She might be able to squeeze you in. Tax season is now over. Wait till next year when Hank's reopens again. read more

Can't thank them enough! My sister referred me to them because she's been going here for years. Gave them a call yesterday was able to submit documents & scheduled an appointment for today to go in. They had everything taken cared of and made it seem so easy. Helped answer any questions & guidance for future. I appreciate how they have a friendly and family feel to their interactions. If you need to see anyone for taxes I'm pointing you into their direction. Thank you again Hanks Tax Service. read more

Hanks is amazing ! Quality service that is customer forward and affordable pricing, we will use them every year from now on !

I definitely recommend this place. I get nothing but awesome service. I only go to Autumn Levy. She has been my Tax Lady for almost 20 years and my family goes to her as well. She's caring, patient and knowledgeable when doing our taxes. She's very trustworthy. read more

We've been going to Autumn for the past years 7 years for our taxes, and there's a reason behind that -- because she's great at what she does! We first discovered Autumn when she was with another company, and while we were looking for somewhere else to do our taxes the following year, it was to my surprise that Autumn was now working here. We can always count on her to do our tax refund, because she always finds the best way to get the most out of our refund with no hesitation. She does our taxes pretty quick, too. Maybe 30-45mins tops, depending on how we decide to do our refund. Always answering all questions that we may have and shares all her tools and advice with us that may benefit us each year we see her. Prices on how much it costs for them to do your refund depends on how you file them. Of course, the more complicated ones may cost more for their time and the work they put into it. When it comes to setting up our appointments each year, it's always easy to do, no matter who answers the phone. read more

I was referred by a few coworkers to go here...Now I only see Autumn! Been going to her for the last 3 years to file my taxes. You do a pre-drop off of your papers and when it's the actual day of your appt your there for only maybe 10-15 minutes tops. Great service! Quick and efficient! She has a lot of clients so i'd book at least 2-3 weeks in advance to secure an appt :) It's nice that they open a little late so it accommodates my work schedule..just perfect! read more

Hanks Tax Service is the way to go when it comes to your taxes! Specifically with Bhe. I've been filing my taxes with him for 8 years now and so does my entire family. He is very knowledgeable, communicative, and helpful with answering all my questions. Even after moving to a different state, I still choose Bhe to help me with my taxes. Hanks Tax Service in general has been a pleasure to work with all these years! read more

Excellent, friendly and efficient is what comes to mind when I come for my annual visit to see Bhe at Hank's Tax service Kapolei. Bhe has completed my taxes for many years. He is Always accurate, timely and good humored, he knows his tax code well and always exceeds my expectations on my return. Bhe's expertise keeps me coming back throughout the years. Mahalo nui Bhe see you next year! read more

Found Autumn after reading the reviews & if I could give get a 10-STAR for Autumn I would. H&R Block told me that I didn't qualify for Head of Household even if I had a qualifying dependent & I pay rent for my family. Autumn took the time to explain my taxes to me and amended my taxes for me with ease. Call Autumn to make your appt to do your taxes. read more

Autumn was great last year. Will be setting up an appointment with her again this year!! P.S. Just wanted to add that she has done it again! Just saw her today. She was so helpful. I really appreciate the tools and advice she has to offer. I will never go to anyone else again!! read more

Peace of mind is a beautiful thing, especially when it comes to your taxes! We've been doing our taxes with Autumn Levy for many years and have been nothing but satisfied with each service! We followed her over to Hanks Tax Service when she became a part of their team and we've been extremely happy with the services all around! Autumn has always been very detailed and given us all of the needed break downs to help us understand what is being done each step of the way! I always ask so many questions at each visit just to be sure but always leave feeling reassured!! Thanks again Autumn for another successful year and we look forward to seeing you again! read more

Excellent professional service!! We called for an appointment and they were very flexible and got us in right away. When we arrived, we were greeted and taken care of immediately. We met with Sam Erwin who was very professional and friendly and made it very easy for us with our paperwork and even worked with us with our squirmy kids. We were able to file and walked out happy and satisfied that we were taken care of and extremely confident in their services. Highly highly recommend ! read more

Autum levy has been doing our taxes for years now and she is the absolute best we've ever been too! Seriously she cares about your needs your not just another customer to her & We really appreciate her efforts to take care of us. We've moved out of state and are still going to use her to our taxes. read more

Autumn is fantastic! She is excellent at her job and truly cares for her customers. My husband and I trust her and know we are in great hands when tax season rolls around. read more

Yet another beautiful tax year thanks to Autumn Levy If you didn't already know. She's the best tax person I ever had. Yes!!!!!!!!

A Big Mahalo to the Team of Experts located in Kapolei. This year my taxes was complicated to say the least, and so Peace of Mind was paramount. So I went to the Best and put Hank's Tax Services to the test. The process was pain-free and I was very pleased with the outcome. Btw, getting an appointment and finding free parking was easy-breezy. You can expect friendly, fast and knowledgeable service. Why settle for average when you, too can go to the Best! Go ahead and Give Them Try. read more

Hanks Tax Service - Tax Services Near Me - Kapolei, Hawaii

Going to hanks tax service saves us a couple hundred dollars. Unlike Jackson Hewitt and H&R Block Hanks tax services charge a flat fee. I will ONLY do my taxes with Autumn. She is beyond amazing and very knowledgeable. She made suggestions for the next tax year and she was able to answer ALL of our questions. read more

We had the worst experience of Hank's Tax!!! They messed up our tax. At first there was a discrepancy of $280 from the amount that we were told we should be getting. We called Autumn Levy about it after noticing our return was less than we were told. It was difficult to get in touch with her, she was always "with a client". We were also her client, if she really wanted to talk to us, she could've made the time to do so. It feels like she was avoiding us. We didn't even get a courtesy call from them to update us. They told us that their system had a glitch and that it updated the amount automatically. Because of this we decided to get a second look from HR Block. We found out from them that we should be getting more, there was a discrepancy of $1050. We had to ammend our tax. Which is upseting, this is not what we would like to experience in this kinda situation. I was told that it wasn't the first time that system have a glitch either. Autumn also told us that she and her boss went through our tax again, that they don't see any errors at their end but how did they missed $1050???!! I'm glad that we got it second checked because she was telling us that there was no need for that because they already checked it. If their system didn't get a glitch we wouldn't have found out that they made a mistake and that we should be getting more money back. Poor customer service. Zero stars if it was an option and would not recommend this company!!! read more

Been going through Hanks in Pearl City for the past 2 years. This year we went to the Kapolei location since it's closer to home. We were scheduled w/ Bae on 1/28/19. Everything was going okay until he kept getting our account number wrong! No matter how many times we corrected him & even showed him. He still managed to get it wrong. It was to the point where I started to raise my voice a lil for him to get it right. If you plan on filing @ this location, go to someone else. Not bae. read more

I asked for Autumn after reading several reviews on Yelp before I went. My son recommended them as he's been going there for a couple years now. Autumn was very efficient and fast. Her assistant at the front desk inputted some of the figures before I actually got to talk to Autumn so she went through all my papers pretty quickly. I will keep going back to her for our taxes and would recommend her to others, too. Just a caution to people parking in that parking lot. There are only certain areas you can park in or take the chance of your car being towed away. read more

Excellent service and great experience. Sam is friendly, very knowledgeable and professional. We were done in two hours and i am getting a good return. I would rate six stars and will continue using their tax services. read more

I've filed taxes here for the last 3 years... and will be back again next year! Autumn is always very professional. Very helpful and always willing to take extra time to explain things! Definitely the place for anyone looking for pro services! Thanks again! read more

I know nothing about how to do my taxes, so normally my parents will either take me to their person at H&R Block, or take my W-2 and have them take care of it. This time around, I chose to do it myself and I decided to come to Hank's. Unfortunatly, my experience was sub-par, at best. When I walked it, it looked as if they half-assedly set up shop with pull out tables. It didn't look all too professional; at the very least, they could have covered the tables with cloth to make it look somewhat nicer. The lady who filed my taxes, as nice and kind as she was, lacked the better parts of customer service, such as keeping your personal phone on silent and out of the customer's view. Her phone kept going off, and it was distracting, not only to me, but even to her, because everytime her phone went off from an incoming text, it distracter her enough to pick up her phone and text back whoever texted her. In front of me. The customer. After about 30mins, my taxes were filed, but the cost was higher than I expected for a W-2 form. Last year, H&R Block charged me half of what they wanted. Begrudgingly, I accepted it, since I just wanted to leave. Next year, I'll be going elsewhere. 1 star for trying to be courteous but not really pulling it off too well, and another star for actually filing my taxes, despite the price. read more

My husband and I have been seeing Autumn for the past 3 years and I'm telling you, she never disappoints! She's very quick and precise. She walks you through everything and makes sure nothing is missing. Highly recommend her!!! Always a great experience! read more

Showed up at my appointment time at 5pm. Was told the lady was not there to help and would be back in ten minutes. 30 minutes later I'm still waiting with a crying baby attempting to get my taxes done. No one ever came and got me and I left without getting my taxes done. Horrible service, go somewhere else. read more

After visiting multiple tax offices year after year TIRED of feeling unsatisfied with my results and feeling defeated, I decided to walk into Hank's Tax Service for "one last try." Upon walking in, Autumn was the first person to greet me with a smile! Very kind, courteous, and professional. She sat with me and listened to my concerns, validated my opinions, and ensured me that everything would be well taken care of. I could just tell by her confidence and tone of voice that I was in great hands! That year she alerted me to benefits I qualified for but had never heard of/been told about by other tax preparers in the years prior. Long story short, I was ecstatic with the outcome! That was 5 years ago and now; Tax season is definitely "a breeze" because it's a "no brainer"! I'm calling Autumn to make an appointment and the wait is so worth it because her service is always 5 STARS. She truly had (has) my back... and year after year she continues to go over and beyond. Very informative and extremely helpful! read more