I have been with Mr. Alan Ware for 10 years and I have never had an issue with my return,the customer service provided there or any of the employees. I'm very satisfied with my experience here and this is my only recommendation for tax services! read more

Filed return May 31st... IRS refund status keeps showing no record of filing. So I call my preparer, he never returns my phone calls. I called back he still is not available. In the meantime I get berated & lied to by the office clerk. She tells me that she can send my tax information and I can file it myself but I just spent $200 for a fee for YOU to file it. Come to find out they never filed my paperwork at all and without my knowledge submitted a non-filing verification form with the IRS. So I get a random letter from the IRS in the mail saying that they did not receive my tax return. It is now almost August and I am starting this same filing procedure from scratch, which sucks because I became unemployed 3 months ago and was counting on having this done. I still have not received a phone call not once from my preparer but I will be giving a less than stellar review. Customer service & professionalism has been beyond poor. This is my first yelp review ever so you can imagine my dissatisfaction with this company. I will be asking for a full refund of my filing fee and I will not do business at any JHewitt anywhere in the country. read more

Had IRS audit us from two years back, never called us back every they said they would and charged us for paperwork. DO NOT use them they are worthless ! Once they get paid they do not want to do anything. read more

Better training should be done especially when handling someone's tax preperation. I went in to the Jh empire location with my wife on Wednesday 01/28/2015 the gentleman that assisted us was very unorganized we sat there for more than 2 hours in that time he ate a ham and cheese sandwich and drank his coffee in front of us, called another rep. 2+ times to try and get $50 put on jh preferred card which we told him we were not concerned with reviving the $50. He then gave the other rep. (Heather) our information over the phone and she advised him she would call right back. She never answered the phone after that or returned the call after 2.5 hours of sitting there he (Brian) asked if we could return tomorrow 1/29/29015. He did not call us until 12pm at that time he had opened a new jh preferred card without our authorization had us sit there again for over an hour we signed our paperwork and left. Friday 1/30/2015 we called Brian back because our taxes had not been received by the IRS he then advised us that since he voided our return 3 times the IRS had red flagged it. I then called the office on locust and spoke to a lady there and she said they would call me back about the issue. Mr ware called me one night at 9pm telling me he would call me the following day and never did. When I called back that following Monday he was very rude did not let me explain the problem and told me he would look into and call me back and never did. I called the 1-800 customer service line to place a complaint they did nothing to resolve the issue. My wife called and spoke to Heather and she advised my wife she was simply a receptionist and all she was there for was to answer calls and take messages but she could not force Mr ware to call us back. Finally after more than 8 calls to the 1-800 and calls to the empire and locust location. The customer service line advised me that Heather was the manager of the jackson hewitt locations in my area and Mr ware (owner of the Franchise) in bloomington il. Had wrote an email stating that he had talked to me and my wife and the problem was resolved and Brian called personally and told customer service that my wife was very satisfied with our preperation which were nothing but lies. Mr Ware did not call back until 2/4/2015 and admitted to my wife he never spoke to either me or her and he did not know what was going on. In all reality these places are very unprofessional and it's obvious their main concern is to make money off of the hard working people who go to "professionals" for tax preperation and for them to make up these ridiculous lies is very disappointing and I would never advise anyone to go to a place of business where this type of behavior is tolerated. read more