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    Jackson Hewitt Tax Service

    5.0 (1 review)
    Closed • 10:00 am - 6:00 pm

    Services - Jackson Hewitt Tax Service

    Audit and conflict resolution support

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

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    10 years ago

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    Arul S.

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    Jackson Hewitt Tax Service

    Jackson Hewitt Tax Service

    (1 review)

    AVOID THIS BUSINESS. IT"S BEEN A YEAR, I'VE CONTACTED…read moreJACKSON-HEWITT 14 Times, TAXES DONE WRONG, STILL NO COPY OF MY 2021 TAXES! I almost never write reviews, but this office's slogan should be: "We're not satisfied until you're not satisfied" THE DETAILS...78th and Portland Ave.S., Bloomington, Minnesota 55420 (952) 563-7117 Katherine Allen Direct : (612) 419-7538 TIMELINE: March 1, 2022: I drop of my paperwork to have my 2021 IRS, MN. Revenue, Hennepin County Property Taxes and North Dakota Individual Taxes adjudicated and filed. Approximately April 13th: I had not heard from Tera Detle-Jamison, Hewittt Jackson Respresentive at the office at 4080 W. Broadway Ave., Robinsdale, MN. I leave a message. April 17th, 2022: Taxes are due; I stop in person to the Broadway office. My taxes have not been started. Ms. Deltle-Jamison and I spend 90 minutes on the taxes. I provide written est. tax payments and carry back loss information along with written instructions for my situation. Because the est. tax and loss carry over were not filed correctly, my taxes will later need to be amedned. May, June, 2022: I get notices from IRS and MN. Revenue that my estimated taxes were not calculated. July 12, 2022: I send a letter to Terra Detle-Jamison that my taxes were improperly filed. The USPS returns the letter "Refused". I make several calls to the national call center of Jackson-Hewitt in Virginia. Eventually they suggest contacting the office on Portland Ave. in Bloomington, MN. My phone call is not returned. August, 2022:I stop in the Portland Ave. Office. The next day I meet to with Ms. Katherine Allen, Ass't District Manager, Jackson-Hewitt to have my tax filings amended. Katherine Allen states my fee of $378.00 will be refunded to me. I have not receive compensation of this promise. (AKA, I want my money back.) 10/15/22: I call and e mail Katherine Allen to obtain my amended taxes. I also get a call from the office as to: Mark Strus mrstth.gmail.com Dec 22, 2022, 2:06 PM to Katherine Dear Ms. Allen: No, I have not received my 2021 tax return. I will text you today to provide secondary assurance that this matter has been received by Jackson-Hewitt. I never receive the taxes. January 12, 2023: Via USPS and e mail, I again request my amended taxes. No response from Jackson-Hewitt and Ms. Katherine Allen. February 13, 2023: I make an appointment and again request my amended taxes. Tom Mathews of the Jackson Hewitt office states "I will contact Alexis McMonagle (District Manager) as to why my taxes are on hold and get back to you by the end of the week (Receipt 14562) (Attached) In addition, Mr. Mathews refused to provide me with the contact information for Alexis McMonagle nor the entity that grants this office it's franchise. As of the date off filing this complant, I have not heard from Alexis nor recived my fee back nor my amended taxes.

    Jackson Hewitt Tax Service - taxservices - Updated September 2026

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