I cannot tell you how great this office is - it's GREAT. They literally saved me. Unlike other…read morelarge tax services (like H&R Block), Liberty branches are independently owned and operated. Meaning your information isn't connected to multiple offices across the country - it's local, with your local preparers. I came here in tears after another Liberty Tax office in town ROYALLY screwed up my tax preparation thinking they were connected and someone could help me. I learned they weren't - but here's the thing - these folks helped me anyway. They refiled the entire thing - an amended return - and helped me sort out the current year's taxes. They reported the errors to the other office and officially removed my file from them and moved it over to their office. They helped me sort out how to think about planning for my taxes every year in the wake of a messy divorce and the need to operate as a single parent. EVERY SINGLE interaction was personable and professional - they care about making sure their clients are in the best position possible. On top of that - they provide preparation discounts for teachers, first responders and military and they give you some credits for client referrals. This year they helped me sort through (what I hope is the last) a year of messy continued divorce complications and come out in a manageable position. I can't say enough good things about this service and this office. Art & Joanne are AMAZING. :)

Best Tax Preparers, hands down. Fast, personal attention and every question answered with…read moreknowledge of the tax laws. Superior service. Willing to go above and beyond to help you look for things you might have missed. I have used them for years and will continue to. I send everyone I know down there! Grade A+

I have been waiting for months to write this review. I held off until I got my tax return in the…read moreslight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.

Paul was extremely knowledgeable about tax preparation and how it affects active and retired…read moremilitary families. He made it a painless and easy process. I would recommend anyone retiring from the military to talk with him before filling out your retired pay form as well as he can save you from getting that huge tax bill after transitioning. His advice for positioning yourself for the upcoming year and special tax situations was also spot on. Highly recommended and wished I had used him sooner.

These folks helped me out with a tax concern and I couldn't be happier! They're easy to work with,…read moresuper friendly, and offer a multitude of accounting and bookkeeping services at reasonable prices. Give them a try if you need help with your business or personal finances or taxes... I highly recommend!

He helped me get my divorce paperwork notarized and made the process quick and easy. He was…read morefriendly, professional, and very knowledgeable. He answered all my questions and made sure everything was completed correctly. I highly recommend his services to anyone needing a notary.

Continually had great service, thought and friendly, thorough and efficient. This local H&R Block…read morehelped me a lot this year. Definitely recommend!

Make an appt with Jack Dragon. He was able to amend my 2011 taxes with an additional $4,000 tax…read morerefund. I was doing my own taxes for years but last year my real estate property became rental property which made my taxes a bit more complicated - obviously missed something and I am glad I agreed to a Free Review.