Brought my wedding ring in after a small marquee in the band fell out and was lost. Also decided to have the ring resized to comfort....#somanyyearssomanypounds As soon as I walked in I was greeted and had my questions answered promptly. 1. How much will it cost to replace the marquee? ($100-$150) 2. How much will it cost to resize? ($100) 3. Are there additional labor costs? (No) 4. How long will it take to do both jobs? (When would you like it?) I dropped my ring off Friday @ 2:00pm and picked it up the following Tuesday @11:00am. Total cost $250 & my ring was shiny and clean just like the day I received it! read more

Jackson Jewelers - Jewelry Near Me - Clovis, California

I wouldn't recommend this place at all -- they are straight up lowballers. I brought in a 14k gold ring weighing 3.1 dwt when gold was at $4,588/oz, which comes out to roughly $394 in melt value. They claim they pay the "best prices," yet only offered me $123, which isn't even close. That kind of offer feels misleading and dishonest. I wouldn't trust them with selling any of your gold or silver -- this was by far the lowest quote I've received anywhere. Save yourself the frustration and go somewhere more transparent and fair. read more

Jackson Jewelers - Told me online gold prices 'aren't real,' yet every major site shows the same rate. Don't trust what they say. - Jewelry Near Me - Clovis, California

On July 2, I visited Jackson Jeweler to have the clasp on my son's Cuban link necklace repaired. I was assisted by Charles Jackson, who informed me that the repair would be completed within 24 hours and instructed me to return on July 3 at 2:00 p.m. to pick up the necklace. He also wrote "2:00 p.m. pickup" on my receipt. Based on that promise, I paid $60 for the repair, which included the $30 repair fee plus an additional $30 tip because I was assured the work would be completed by the following day. When I returned on July 3 at approximately 1:50 p.m., I found a notice on the door stating that the business had closed at 1:30 p.m. that day. Since July 4 was a national holiday, the store remained closed, forcing me to wait until July 6 to retrieve my necklace. On July 6, I sent my daughter inside to pick up the necklace while I waited in the car. She called me on FaceTime because the employees attempted to give her a necklace that did not belong to us. I then went inside and provided my claim ticket along with photographs of my son's necklace to prove ownership. I made it clear that I would not leave without the correct item. During this interaction, I spoke with a female employee while Charles Jackson sat in the back, listening to the conversation but making no effort to assist. He acted as though he did not recognize me or remember the transaction. After reviewing the photographs and documentation I provided, the employee stated she would continue searching for my necklace and would call me if she located it. Because I was not willing to leave without my property and indicated that I would contact law enforcement if necessary, another employee eventually stepped forward and stated that he remembered repairing the necklace. He then located it in a drawer. Shockingly, my necklace had been placed in an envelope bearing another customer's name. Not only was my necklace not ready at the promised pickup time despite my paying an additional tip for expedited service, but I was also nearly given someone else's property. Throughout the entire ordeal, no one apologized for the inconvenience, the mishandling of my jewelry, or the distress this situation caused. This experience demonstrated an alarming lack of professionalism, organization, and accountability. Entrusting customers' valuable jewelry to the wrong envelopes creates a serious risk of loss or theft and is completely unacceptable. Based on my experience, I believe Jackson Jeweler failed to provide the level of care and customer service that consumers should reasonably expect. read more

Went in on my day off 10/7/25, to see how much it would cost to get a stone put on to my band. This stone is substantially larger than the one I currently have mounted and would require a 6-prong head vs. my 4-prong that is currently in place. When I walked in, I was greeted by Bruce and told him I would like a quote. I asked what the current price of gold was and he told me. The reason I asked is because my diamond broker told me an hour prior, the price of gold was high. He gave me a quote, and I left to think about it. Went back the same day, withing the hour, and dropped the ring off. Said it would be done within a week. 10 minutes after I arrived home he calls and says " Since the price of gold is so high the mount now costs more so the price will need to increase by $180. Sorry" WHAT??? You know the current price of gold, as you just confirmed the price when I asked. On a weird twist of fate, same day, maybe 30 minutes after dropping my ring off and after the message, I was selling an item on Marketplace and was speaking to the lady who was making the purchase and I had just listened to the message and expressed my frustration during our transaction. She had mentioned had her wedding ring custom made at Jackson Jewelers and they did the same thing to her. She said once they had the ring and everything was done they said there were "Unexpected" charges. Not a call before to let them know or get an approval. Said it was close to 2K in upcharges and what could they do? Long story short, I went back and picked up my ring and diamond the next day. Here's where it gets FRIGHTENING!!! Woman asks if she can help me, tell her I'm here to pick up my ring, give her my pickup ticket. Looks in the "Drawer" that doesn't seem to be LOCKED. Can't find it. Ask's Miranda, who is in the back, if she knows where my ring is? Oh yeah Miranda says. It's on my DESK!!! WTF?!?!?! There are many, MANY yellow envelopes with people's jewelry on her desk. Right out in the open. NOT SECURE AT ALL... Someone could come in and swipe all these envelopes off the desk and take off. Valuable jewelry to never be see again. Not sure about anyone else, but this was horrifying to me. My 3-carat round diamond that I brought in to replace the 1 carat princess cut in my 1/4" gold band (14K) was sitting on her desk, wide open, unsecure with no thought of what could happen if someone wanted to come in and steal people's precious gems... AWFUL, SHADY and UNPROFESSIONAL BUSINESS!! I will NEVER set foot in the place again. BEWARE!! read more

I walked in and was politely greeted and immediately helped. I was originally going to melt my baby jewelry into an index finger ring, and Miranda drew up a beautiful design. After a little over a week my fiancé and I talked about changing the design to making it my wedding band, so I called and Miranda had me come in to discuss the design change. She was very accommodating and completely understood the vision. The turn around time is incredibly quick and I'm extremely happy with the results. I removed one star only because I do believe the organization/storage of jewelry and information is extremely risky. Miranda writes all her notes on a small envelope which luckily wasn't an issue for my project, but I can see it being subject to confusion and a risk for accidentally making an old or incorrect design. She also called me saying my ring was ready, and it was someone else's. Not a big deal to me, but I do think it's again a pretty big risk especially when working with jewelry. So I suggest organizing stock and keeping notes of each project in a filing cabinet if computer systems aren't user friendly. I would go again and I recommend them, but I recommend taking pictures of everything! read more

Jackson Jewelers - Custom wedding band made with gold and stones given to me as a baby. Engagement ring was made by someone else. - Jewelry Near Me - Clovis, California

Wrongfully up sized when it was supposed to be downsized. I was recommended to go here by a friend when I stepped in I was not greeted there's no warm fuzzy feeling, the place looks loved on through the years. My platinum ring was a size 7 and I needed a size 6 it was going to be 65.00 a few weeks later a woman calls me and tells me that the price has gone up to $165 it was 2 days after the pick up date so when she called I thought she was just calling to remind me to pick up my ring, I asked her why the price increase, she explained to me because it was Platinum and going up so many sizes up it will cost more. I told her no it is not going up it's actually being downsized to a size 6. Then I could hear her mumbling and rereading her notes she then says oh he misread my writing you know what forget I even called,your ring will be ready in a few days. She caught me during a week I was horribly busy and I had no reaction again being referred I was like do I continue... they have my ring already ....and thought they have to fix it! Never received a phone call telling me it's ready,I just went in and checked. The ring had noticeable notches in it showing where they combined the ring sides. I told the lady and then she began to look at it with her magnifying piece which you didn't even need it was clearly there and you could feel it. She gave it to a man and he put it to a machine smoothing it out in front of me. The shop is small you'd think he would make some conversation but nope not even a remark he just grabbed it and put it to the machine. It was an odd feeling. He gave it back to her, she gave it to me,the notch was still there just smoother. At this point over the previous calls and now in person, with not one real good greeting, conversation, or apology I just told her I'll take my ring as is. Overall I don't recommend this place,it's outdated, the staff lacks customer service skills, and lacks the skill of quality jewelry repairs. Maybe at one time they had their hay day and continue it with the long time customers but for new customers it's clear they don't need our business or know how to keep it. read more

I took my ring to another jeweler first, that I thought I trusted. They new it was insured. Told me it was fine. I knew better. Went to Jackson's, they told me exactly what I thought was needed and didn't overcharge to repair it. I was told by many people to take my ring here for repair. Glad I did!!! read more

There's no other jeweler I would recommend more than Jackson Jewelers. A family member passed away 30 days ago and after spending thousands in funeral expenses money was tight. I wanted to create something special for me to have for the rest of my life and that could be handed down to my daughter later in life. I was able to take my mothers wedding ring to them and they helped me create something beautiful and special just for me. I also turned in some gold and they gave me a great deal and I was also able to put it towards my ring. They worked with me and I was so beyond thankful and happy words could never express. read more

My experience left me feeling like I had been robbed. I will never do business there again. I was cheated by the man and the lady is the clean up artist that gets rid of all the receipts. They argued with me for over a year, didn't pay me for my gold and gems that I brought in for trade. Refused a receipt I had for payment because they said ( they don't use those any more).really bad customer service. They "CHEATED me like family" read more

Jackson Jewelers - Jackson Jewelry cheaters. Take pictures - Jewelry Near Me - Clovis, California

This is my favorite jewelry store for repairs and custom work. When my mother gave me an old wedding ring to convert to anything I wanted, I decided to make the solitaire diamond into a pendant for my 25 year old daughter. We decided to keep the original setting for the diamond. The pendant is gorgeous. My daughter loves it and wears it every day. Jewelry repair is top notch at reasonable prices. They could not repair an old watch, even after holding it for a few weeks. It was very old and would not keep time without investing too much money into it. They were honest and didn't charge me for looking at it. So I ordered a Citizen Eco Drive watch from them. I got a great price and excellent service. The watch bracelet was adjusted for free. The staff are friendly and courteous. Bruce Jackson is always friendly and helpful. read more

Jackson Jewelers - Solitaire diamond ring converted to pendant - Jewelry Near Me - Clovis, California

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They did a great job with my ring, re-sized, dipped, cleaned, and wedding band soldering. Thank you! read more

Jackson Jewelers - Jewelry Near Me - Clovis, California

Very upsetting experience had something custom made which was not cheap talking close to $2k with my late mother's ring had multiple rings I wanted to make into one ring for my engagement. Let me just start by saying Miranda doesn't keep tabs on your items diamonds or not let alone keep an inventory of what was dropped off. I had to have it remade due to it not being what we agreed on, and I had to pay more. Then I told her she was missing a decent size diamond and some other smaller ones and some sapphires and she told me no she wasn't and said I only brought in this. I had to show pictures of everything I brought in. She said she would find them and call she never called.... I've Called so many times and she's always on vacation or out to lunch and she'll give me a "call" back. So I'm taking a huge loss on my late mother's stones that was going to be used as a wedding band. I'm very upset. They need a better system and a better designer who can admit they fucked up. Just super disappointed those stones were irreplaceable. read more

"BUYER BEWARE". My elderly mother and I thought that this was a reputable place of business. We both brought in a significant amount of gold jewelry, some with precious gemstones to sell to Bruce Jackson (owner). The items from both of us had been in the family for years. Keep in mind that Bruce will tell you he offers "fair" prices for gold, etc. that he purchases. This is the farthest from the truth and bother my mother and eye were taken advantage of. With the price of gold so high, we both should have received much more than we were given. Yes, we accepted what he was offering and could not have and left. I also state the Bruce is in business to make money, but he clearly is taking advantage of customers lacking knowledge. If you do choose to sell him old jewelry, do your due diligence and obtain the current selling price of gold per ounce and then make a decision. He will unfairly profit off of your belongings if you do so choose to do business with him. Further, I'm amused at one of his latest TV commercials that states "we will treat you like family". Other people need to be cautious when doing business here. read more

Jackson Jewelers has been my go-to jewelry store for almost 30 years. Bruce and the staff have always been great to take care of me in a timely manner. I highly recommend them. Honest and with integrity. read more

I went in 2wks ago had a custom name necklace for my granddaughter made and I could not believe every one in there business were not wearing masks. . I told Miranda what I wanted so she took my order. It was suppose to take 1 wk but it took 3. When I finally saw the custom necklace that I paid close to $700. I was not happy with the work it was cheaply looking . On the day we. picked up the chain they once again all were not wearing masks .I know I will not be returning back to this business. They really weren't all that friendly either. If you plan on having something made make sure there is a sample to see don't order from there books you will be disappointed. read more

I bought some silver coins from this shop at a good fair price. There was a larger size coin left and i wanted to take that one as well. Unfortunately the price being asked was WAY over a fair value of the coin. The next day i returned to make an offer directly to the owner (Bruce). Soon as i asked about the large coin he realized i was the person that bought his coins the previous day, his attitude changed entirely. Soon as i made a cash offer instantly rejected the offer and yanked the coin from my hand placed back in the case and walked off. I really wanted that coin to go with the others i had bought with CASH the day before so i offered a little more, he rudely said, "no way". It seemed like he was not going to sell the coin to me no matter how much i offered out of spite or maybe some kind of prejudice. Sadly i just wanted to spend some money in his shop and now i will make sure never to give him a cent and do my best to tell others to buy elsewhere. read more

Really like this place. They have fixed every piece of jewelry I have taken to them, when other jewelry stores have told me they couldn't help me for one reason or another. Everyone is so friendly. I would definitely recommend this establishment for your jewelry repair needs or if you are looking for something special. read more

I have been doing business with Jackson Jewelers for years. Not a lot of business, but enough to trust them with, for me, a significant purchase. I've found their service to be exceptional and their prices often beat the chain stores. They've earned my trust and business. read more

Every time I have gone here, I have never gotten anything else than EXCEPTIONAL customer service! I am always greeted with a smile and people who go out of their way to help. Whether is be having a ring resized, a stone replaced, or even just a simple cleaning, I recommend them 110%!! read more

Jackson Jewelers - Jewelry Near Me - Clovis, California

INCREDIBLE customer service not only that but was happy to take my business there to have them repair my necklace, very speedy

Had a great experience at Jackson Jewelers, this was my first time doing business with any jewelry store and I was very pleased with the customer service. I have an old family heirloom ring that was not in the best shape as the center stone had fallen out and been lost and there was a dent in frame. Jackson jewelers gave me a great price to replace the stone with a used diamond, and they fixed the dent and cleaned the ring. I have never seen this ring look so shiny and beautiful! Decades of use had my ring in bad shape but Jackson jewelers made my ring look better than ever and I truly appreciate them working with me on a good price that I as a student could afford. read more

I brought in a sentimental white gold charm so the clasp could be made larger to hang on my favorite necklace. They lost it, had no explanation. After 10 calls and stopping in, they would never return my calls or address the fact they lost it. It meant something to me. How exactly do you lose it? This happened a ways back and thinking about it today made me finally get on here and day something . You should have replaced it in the least with something similiar. Dont lose your tag, because then they keep your jewelry I guess. read more

Not at all impressed. I came in to trade in some older jewelry for a newer pair of earrings. Owner tried to sell me one earring. It was the strangest experience ever. So unprofessional. I left feeling ripped off. Would not return. Ever. read more

Awesome service...1st time buying jewelry there and will buy more from them again! Very nice people!

Don't waste your time or money on this place. Miranda is just a "yes man" who really just wants her commission check and Bruce acts like a 5 year old. My husband had purchased my wedding ring here and it was really nothing but trouble. From getting the size wrong (even after stating the correct size EVERY time we came in) to over charging. Its absurd that 3 jewelers from 3 DIFFERENT STATES appraised the ring under a grand when 4 grand was actually paid for the ring. Also, their return policy is non-existent. The only reason I had received the deposit back for my husband's ring was because I had not paid for it in full. Bruce was a pain to even talk to since the only word he seems to utter is "no" and Miranda couldn't even remember the damn order, our ring sizes, or our names! Once again, do not waste your time or money here!!!! read more

Had stone added to my ring..fell out with in a few weeks took it back to Jackson to fix.. month later stone completely come off.. stone was not placed in my ring correctly.. poor workmanship..made a complete mess of my ring. Ring had to be remade to correct the damage that was done... cost me a lot of $$ to correct the damage that was done. read more

Walked in at lunchtime on the Monday before Christmas to see if they would resize my watch. Was greeted like we were old friends and walked out 5 minutes later with a watch that fits. Very happy with the quality of service. read more

I love Bruce and the girls, they have great prices, are knowledgable, and will make you whatever you want! read more

Jackson Jewelers - Bling! - Jewelry Near Me - Clovis, California

Do not buy from them. I am in the navy and I bought my wife's engagement ring from them and had trouble. When we first went in we picked out her band the lady who works there, Miranda, measured her finger as a 7.5, and wrote down the model of ring. After paying $4,000 and giving it to my wife, she informed me that the ring was a 6.5, and not even the correct band that she ordered. Keep in mind that I paid it off over 2 months and on multiple occasions repeated that she is a size 7.5. They never gave me an out the door total for the ring until I had already put a deposit for the ring. My wife also brought in my $450 watch to fix it and when they gave it back they had done nothing more than put the back plate on. Concerning the ring, they charged me $2,250 for the diamond alone (appraised at $800 by an ACTUAL jeweler) and I was given no certification, not to mention that they LIED to me about the price and rarity of the stone. Don't make the same mistake I did. I served my country and they served themselves. read more

I will never go back to that jeweler ever again. I took my wife's pearls in to get restrung. When I took them in they said its almost Christmas. All though Christmas was two weeks out. I finally decided to go inn and find out what was happening with the pearls. They said its Valentines day, what do you want us to do? I told them I brought them in two months back. Then they were dumb founded. Didn't know what to say. All they could say was the clasp was broke too. So! fix it. They said we will call you in two days. I went back in and the lady said "I didn't call you , Did I?" I said no. Made every excuse they could think of. I asked for the pearls back so I could take them else where and she said we don't have them. We sent them out. They said give them a few days. Finally I got them. What good is a jeweler if they have to send them out? Any good reputable place would of said they dropped the ball and there would be no charge. NOT. So they said they discounted the bill. They discounted it a lousy $15 dollars. Do your self a favor and avoid the headache. Go else where. I will be glad when In drive by to see them out of business. ? No professionalism with any of them. read more

I always have my very expensive wedding ring cleaned here and they do it for free. They have great jewelry at great prices.