Drivers lie about attempted delivery and there's no way to hold them accountable. Customer service…read morenever calls back. We will never use this dishonest company anymore.

We had a package that was zuppose to be delivered on a Friday, they must've wanted to get out…read moreearly, because they didn't even come to our business, they said we were closed. We were open all day, with 4 open signs, and the front door open. At the time they said we were closed, we had 4 staff people there and numerous customers. When we complained they told us we would have to wait until Monday. Rude, we will never ship with them again!

Super helpful when I went in to print and mail a letter earlier this week. They went over prices…read morewith me for different mailing options and I did not feel rushed. I will definitely be back.

Postal Plus does not stand behind their packing if you don't buy the label from them. I had them…read morepack something fragile thinking they were professionals, but it arrived totally broken. When asked, they claimed because I was the shipper, they stated "Your name is on the return address, therefore, you are the shipper. We do not guarantee, back, or insure any items packed in which we are not the shipper." Even though I purchased packing and box from them and THEY packed it. The previous owners would have made it right.

Completely inept and rude. The elderly people running the place need to take their dog and retire…read moreto Florida. When you walk in you'll think you are at a garage sale with the tacky displays of jewelry and little chotzskis for sale. I recently shipped a package FedEx through this place. After the initial transaction the woman talked me into resending it with a signature which would only cost me an additional $3. When I asked, "you will refund the original purchase price correct?" She said of course, it's done. Several days later when I noticed my bank had yet to post a refund, I phoned them and was assured they would enter the refund. At first, she told me to come to the store with my receipt. I told her that wasn't possible because I was out of state for the week visiting my elderly mother. She took down the necessary information and said she would refund my money. A week later, upon returning home and still no refund I went to their store in person. The gentleman who works there did apologize, entered some information into the computer and gave me a receipt with a refund amount on it. Twenty-four hours later still no credit to my bank. When I phoned to find out why, the woman was incredibly rude on the phone. I was business like and stated my issue and she completely bit my head off and accused me of not talking to her correctly. She then told me she would call her attorney!!!!!!!! WHAT?! I said, "Lady, you are not the only one with an attorney plus you are the one who OWES ME money!" I couldn't believe the complete lack of customer service and abusive verbal behavior out of her. I am amazed these people have any repeat customers and are still in business. Side note: They have a sign on their counter stating they do not do any shipments/returns or business with AT&T as AT&T doesn't recognize them as an "authorized company" to do business through FedEx/UPS. There must be a reason ATT doesn't recognize this business.

I don't often write negative reviews, but I feel obligated to do so in hopes that this review will…read moresave others from going through the hassles and frustrations that I endured at the hands of Express Office and More. Prior to dropping off my package at Express Office and More, which I will henceforth refer to as "the store", I called to see if they accepted prepaid UPS packages to be held for pick up. They told me they did and that the UPS carrier makes his pickups about 5pm. I made it to the store before 5pm, put the package into their care and left under the assumption it would get picked up by UPS and all would be well. About a week after I dropped off the package at the store, I discovered it had never been picked up by UPS. I called the store to see if it might have been misplaced or left behind and they told me that all the packages were picked up. I then called UPS to inquire about the package. UPS informed me that the package was never scanned into the system by the driver. I then asked what would happen to the package if the driver missed scanning it. They told me that even if the driver missed scanning the package when he picked it up; all packages are scanned again when they arrive at the sorting facility. I was also told that if another shipping company accidentally picked up the package, they would have called UPS to return it and that it is highly unlikely that the package was picked up by any carrier. UPS then informed me that since Express Office and More accepted the package, the store inherently claimed responsibility for the package and any loss would therefore be their responsibility. In other words, since the package never entered the UPS tracking system, I would have to deal with the store in order to get reimbursed for the loss. I understood the position of UPS and so I called the store to explain the situation and they told me it wasn't their responsibility. They told me the only way they will claim responsibility for a lost package is if a person pays them extra money to print the label at the store. Had I known this store was a "drop off at your own risk" place, I would have never given them the package. I asked if there was video footage we could review to see who took my package off the rack. They told me they don't have any video surveillance. I was stunned by this news. With the package storage rack right by the front door and no way to identify a thief, anyone could just walk in and take anything they wanted without consequence. Since talking with the store wasn't getting me anywhere, I continued to follow up a few different leads at UPS. During my conversations with UPS, I spoke with multiple employees of UPS from different departments and every one of them confirmed that the responsibility of reimbursement of the package falls on the owners of the store since they accepted it; I decided to call the store again and relay this information. During my conversation with the store, they lied to me and said a UPS representative told them it wasn't their store's responsibility. I personally spoke with the representative that Express Office and More claimed they had spoken with. That representative agreed with everyone else that the responsibility of reimbursement fell upon the store. When I told them this, Express Office and More refused to admit responsibility for the package and became hostile. I struggled to remain calm and professional as I was being verbally attacked by the husband and co-owner of the store. It appears I was naive in hoping that a family owned business would have more integrity and civility. In summary, I highly suggest that everyone takes the less expensive, more secure, and far less stressful route of purchasing your label online and dropping it off at a legitimate UPS packaging facility.

Easy and convenient location, however there is one worker who seems extremely irritated about…read morecompleting the tasks/returning items. Not a very pleasant experience as a customer.

I honestly dread going into this store. The manager guy in the stocking hat is so rude. His "how…read morecan I help" you is so insincere and cold, never smiles, and practically throws the receipt at me every time. And this happens EVERY SINGLE TIME. The other employees apparently think this is the norm, and they all follow suit. Not sure if stocking hat guy has a social disorder, but it isn't good for business. Not sure why he is in the customer service business. I am going to drive to Ann Arbor from now on or go to CVS.

This is my regular UPS store so I ship out from there often. They are always fast, friendly and…read moreefficient. I appreciate not having any hassles when I'm in a hurry! Thank you!

This place still has not improved. Had to pay for an envelope because I didn't bring the original…read morepacking. So their website info stating that they don't need original packing is not accurate. I only come to this location because Amazon made me. Their customer feedback says it all.

Michael's communications were superb. The pricing beat out the big guys on an academic…read moreinternational competitive conference poster by miles! And to top it off, the turn around time beat our own expectations! The hours are ample, the parking is easy, the professionalism at pick- up was phenomenal! My new go to spot!

I have tried using this location a few times due to Sunday being the only day I can get to shipping…read morethings. My partner is in the military (which I explained as I had a question) and shipping things/letters is his only contact right now. Each time the staff has been unhelpful, short, unknowable and seemingly annoyed customers are there whether there was one person or five. I am not one to complain to management, but I download yelp just to share how upsetting my experiences have been. This is the third and final time I will use this location, possibly UPS in general. I would leave 0 stars if the app allowed. I understand the price gouging being that they aren't the post office and offer being open 7 days a week, that's fine. But the experience should be at least neutral most of the time. Take your business elsewhere.

In town for work and had to ship equipment back to the west coast. We use FedEx but this was the…read moreclosest I could find. When I got in there was a small growing line but I was so impressed by the representative making eye contact and speaking to each customer and yet not Taking away from the customer she was helping!!! I can't say I've ever seen customer service on this level. She also was in great spirits and high energy, not annoying high energy but warm...like an aunt. She was able to help me with my FedEx shipment. It doesn't work how it would at a FedEx office ship & print, though I was still able to use my account. I'm not sure if I'll ever be in this town again but I just had to take a moment and shout out Heather! She is a rockstar and I hope she receives the appreciation she deserves. Thanks much!

Friendly staff. Easy process and very thorough explanation of services. I'm glad I got a mailbox…read morehere :)