My dog, Clyde, had emergency surgery and we had to leave our pet to recover there after surgery. The entire team was kind, reassuring, and professional, which made an incredibly difficult time much easier. They truly made us feel comfortable entrusting our pet to their care. Incredible communication during his stay and very informative throughout. So grateful to them. read more

Jackson Veterinary Hospital - Veterinarians Near Me - St Augustine, Florida

Jackson Veterinary Hospital is truly a gem. Dr. Crabb is amazing--she's empathetic, compassionate, and has the kind of bedside manner that instantly puts both pets and their humans at ease. My golden retriever, Ruby, absolutely adores her, which says it all! The front desk staff are always friendly and easy to work with, and the vet techs treat every pet like their own, showering them with love and attention. The office is spotless, clean, and welcoming every time we visit. I honestly can't say enough wonderful things about this veterinary hospital--it's everything you'd want when trusting someone with your furry family members. read more

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We were in St Augustine Beach for the month and our dogs both came down with GI issues. The drs here were so wonderful and helpful, we were sad to go back home. Highly highly recommend them!!! read more

We live in Ohio and our dog had surgery two weeks before our trip to St. Augustine. The veterinarian in Ohio wanted to see my dog during the time that we were in Florida. We took her to Jackson Veterinary Hospital last year, and they were able to get her an appointment while we were in town. The whole staff, especially Dr. Crabb were great. This was not the first time that we have dealt with them while we were in Florida. Can't say enough good things about them. read more

This veterinary clinic was great when I had to take one of my cats there after she ate a carnation. Yet, I went there today with another emergency regarding one of my other cats. First I was told that the doctors were unavailable and that they would keep my cat there and try to fit him in. Which I was ok with. Then another worker came out and said that they were booked and that my cat situation was not an emergency. They didn't even step around the counter to see my cat in his carrier. I was told that his situation was not an emergency. ONCE AGAIN, THEY HAD NOT EVEN LOOKED AT MY CAT. He was on the ground under the counter in a carrier. They said that if he had been hit by a car it would be an emergency. So I asked if he was hit by a car they could take the time out to see him? A worker walked around the counter and opened the door and said "Good Bye". Without even looking at my cat, and I don't think they were veterinarians. How did they know that he was not considered an emergency. Most pet owners know if there is something wrong or off with their animals. My cat had not really eaten in 3 days. I had taken him to the emergency vet and they did some tests. He had gingivitis. Other tests showed good. When I tried to get him out of his hiding place, He made some noises, pooped on the floor and went stiff. Hence taking him to the vet. Yet, was told it was not an emergency. How can you see a cat in a carrier under the counter and say that he is fine. Not one of the ladies there even walked around to even look at him in his cage. If they had even came around to see him or check on him, it would have made things better. But no...they just said he was fine and that it wasn't an emergency. Told me to leave and held the door open for me and said "Good bye". read more

My parents' cat became permanently blind because her previous vet didn't check her blood pressure. Both my parents and I switched to Dr. Crabb here at Jackson Veterinary Hospital. Dr. Crabb is amazing. This was my first appointment with them and they took their time with Malka and me, answered all of my questions, checked her blood pressure, made recommendations about weight, dental care, flea/tick/heartworm care, keeping her matt free (this is my first medium-haired cat), and they did a free nail trim. You also have access to an online patient portal where you can upload a picture, see all of your pet's health records, when vaccines are due, and ask questions. While the exterior is dated and kind looks like a hole-in-the-wall, the care you receive inside is anything but. I would highly, highly recommend Jackson Veterinary Hospital to anyone. Thank you Dr. Crabb!!! read more

Dr. Crabb is great but unfortunately, she lets her staff run her office. Having a Tech as an Office Manager didn't work for us.

This message is in response to the negative review left by Mary P. on Yelp on May 31st, 2022. Mary, there several questions and concerns regarding your recent post. Working at the practice as well as being present during the exchange you had with another employee, makes your review all the more questionable. According to records, your earliest visit that remains in the system was with a different pet in 2014. So at the very least you have been using Jackson Veterinary Hospital for the past 8 years. The visit in question began on 05/19/2022 for boarding until 05/24/2022 - the day your dog was groomed. The groomer, Elaine does have an assistant who she is training to become a groomer. The statement you made: "Elaine, the head groomer lets students groom your dog and then charges full price like they know what they are doing." is false, misleading, and defamatory. Elaine does none of these things. If a groomer in training is doing any work to anyones pet, Elaine is required to observe and take over if needed. In addition to that, she always examines every dog before contacting the owner. Pricing is based on a pets size, as well as coat length, and type of groom requested. When you arrived to pick up on 05/24, you were not satisfied with the groom. You were offered to have your dog taken back on the spot to make any corrections. That did not happen that day - you rescheduled for another day. You rescheduled for a day that Elaine herself told you that she may not be available due to a family member being gravely ill. That day was 05/31/2022. You were made aware that Elaine was not in that day. You still kept that appointment. This is where things become confusing. Your other statements suggest that you wouldn't want for a student to groom your pet, so why keep that appointment? Why not wait until the head groomer is back? But it doesn't end there. Then you state that parts of the groom were skipped and that there were uneven areas as well as actual injury. If you are willing to become so irate over an uneven area, it would stand to reason that a cut or scrape would elevate your frustrations. But That was never mentioned to anyone at the practice. In fact, the first anyone has heard of a cut or scrape was in your review. Had that actually occurred, there are 4 Veterinarians who can and certainly would examine and treat any wound as necessary, especially if it were to be caused by any staff member. Another concern is "They said it was my dogs fault because she was a difficult puppy." That is not what was said. You were told that certain areas were more difficult to do because your dog is still a puppy. That is not an insult or a way to deflect blame away from ones self. It is just a simple statement of fact. Even the most experienced groomers can have difficulty achieving perfectly straight, even lines on younger, more active peppy dogs, especially puppies. As most know, puppies can be anxious, highly energetic and not very content with sitting still. It takes time, training, reaching maturity as well as several grooming sessions for dogs to learn to be still when being groomed. This shouldn't be difficult to understand. Your behavior, as witnessed by several clients and staff was entirely off the wall, uncalled for and unacceptable. Yes, you did make the assistant cry. You refused any offers to remedy the situation, left the practice only to then email the practice manager (who also was witness to your outburst) to claim that it was staff who were mistreating you. Additionally, it would be interesting to know how management at Del Mar would feel about a client using an open forum to declare that one of their employees is making libelous statements about another veterinary provider. It would be an uncomfortable discussion to have, and certainly an unwanted one. Practices do not bad mouth one another. If anything, they just apologize for a bad experience and hope that you have a positive one with them. Clients being upset with services is regrettable for any business, and efforts were made to try to appease. Sometimes an expected result doesn't happen. That's really what all of this is. The outcome likely would have been much different (and frankly more favorable to you) had you simply behaved respectfully towards other people. It would be very difficult to imagine any situation when a refund would be issued to anyone displaying behavior the way you did. EDIT: Original review keeps being edited. Likely to try to discredit this response. If there are any edits to this response, it will be at the bottom, prefaced by a bold "EDIT:" That way, any reader will know what's changed from the original text, as original text will remain as is. Much more accountable this way. EDIT 2: Attached is the original review for clarity. EDIT 3: The review is very long. Because it gives context which yours lacks. It's over now. Stop obsessing. read more

Jackson Veterinary Hospital - Original review by Mary P. - Veterinarians Near Me - St Augustine, Florida

DO NOT USE THIS VET! worst veterinary I've ever experienced! The lack of empathy while having to deal with the heart wrenching moment of putting our cat to sleep was unreal. The nurse helping with the procedure was curt, rude and down right insensitive. The level of care exhibited by Jackson Veterinary Hospital took an already traumatic experience and made it worse! read more

Dr Crabb is so wonderful with cats She handles my cat with so much care and really takes her time. I am happy that I can still go to a vet who is so knowledgeable and thorough. read more

I've been taking my dogs to Jackson's Veterinary Hospital since Dr. Jackson was there. Today it is a first rate veterinary with an excellent staff. read more

Jackson Veterinary Hospital is wonderful. Extremely professional, compassionate, and thorough. They have taken wonderful care of our two greyhounds. We have had the pleasure of working with Dr. Thompson who has helped us work through multiple issues and always gone above and beyond to find the answers we need. The techs and office staff are excellent as well, always treating our dogs as they would their own. When it came time to say goodbye to our first beloved pet, we couldn't have asked for more compassionate and kind help. We highly recommend this practice. read more

My dog ate a "fatal" amount of chocolate. My neighbor recommended this office. I showed up unannounced once they heard what happened it was within minutes they took my fur baby and worked their magic. He spent the night in the emergency hospital and is going to make a full recovery. I have nothing but the highest praise for their kindness and prompt attention. I'm new to the area and have found the perfect place to care for my 3 yr old rescue. read more

We've taken our dogs to Jackson Vets since we moved here in 2002. Dr. Crabb takes all the time you need to get questions answered and to make sure you understand what's going on with your pet - in this case, my 17 year old beagle, Annie. I bring all 3 dogs in on a regular basis for baths and nail clipping - Chris and the back room staff are all fantastic. Front office people are efficient and friendly. Couldn't ask for a better team! read more

They took great care of my cats and Dr Crabb was great; Charlie had to have 2 teeth pulled his teeth cleaned and when I got him home he acted like he hadn't been through surgery read more

Dr. Crabb got right on the floor with my dog to examine him and administer his shots in a professional, non-threatening way.

I've been at this practice since getting a rescue dog in late 2013. I've always had an excellent experience. Dr. Crabb sees him for checkups and she and the staff do a thorough job of the examinations and are truly caring of his health and welfare. The office staff are welcoming and professional as well. The only thing I dislike about the clinic is the location. It's right on a busy street (A1A near 312), and it can be a challenge to pull out from the clinic parking area onto the street. However, I just park down the hill in the shopping area parking lot and walk to the clinic. It's just less stress for me, and hey, it's a short walk that my dog and I enjoy. read more

Unreasonable people here. 10 minutes late and they cancelled our appointment and we live 30 minutes away. Also exposed our new puppy to kennel cough, carrying him inside (after obviously dealing with a sick puppy) instead of letting us take him in. Our new bundle of joy was a hacking misters or mess for three weeks thanks to them. read more

I've been here twice and do not trust these people with my dog! Every experience I've had with them has been unprofessional and extremely rude. I understand they take covid precautions very seriously but they care about their money more then the animals, so sad ): read more

Would not trust this facility with a hair on my pet, they seem to rush interactions and are not thoroughly explaining procedures. Very rude on the phone when asked for a simple clarification, will happily take my fur baby elsewhere. read more

We had a really sick Labradoodle that wasn't eating or drinking. Within one overnight stay, he was much better. Thanks so much to Dr.Glidewell and all the nurses and staff at Jackson! read more

Phenomenal experience! Superior office, exceptional staff. My doggie had a thorough exam by Dr. Crabb. She was fabulous and made myself and dog feel right at home. I would highly recommend this office. A+++ read more

Jackson Veterinary Hospital is fabulous. I have been taking my golden retriever, Sukha, there for years. Even thought I have moved further south, I still travel the distance as Dr. Crabb is fabulous. I wouldn't think of changing vets! The staff is responsive and the follow up is excellent. I would highly recommend this clinic. I have always found the staff to be helpful, courteous, and spending a great deal of time with Sukha and her "people" owners! Thanks to the clinic for excellent care! read more

I live on my SS, so.... not a lot of money, and my heart is my dog. The ladies at Jackson have a heart. They worked with my not a lot of money. Plus they took great care of my dog. "YOU JUST KNOW WHEN SOMEONE CARES!" read more

DO NOT trust these people with your pet! I boarded my dog here for a week. After the first couple of days I took her to the beach and brought her back. 48 hrs later they called me and said she was coughing and recommended two weeks of antibiotics. I face timed with my vet back home who said it DID NOT seem to require antibiotics and get a local second opinion. Doing so she had no symptoms of the " kennel cough" they said she contracted instead her trachea had been damaged as in some one pulled too hard on a collar or leash. Her being a hound mix we never use her collar for the leash only her harness. Which I stressed to the staff when dropping her off. They would take no responsibility and said my fully ( double vaccinated) dog had contracted kennel cough while on the beach with me for four hours. read more

This is the BEST Veterinary practice I have ever used! I was here in the 1980's when on vacation with an injured cat. Now I am living in the area and chose this practice as our regular vet for both of our dogs. Highlights: - always can get a quick appointment - wait time in the office is very short - staff is professional, knowledgeable, friendly, caring, and responsive to owners questions - Veterinarians provide amazing care and take a great deal of time with us at each visit. I truly appreciate the conservative care approach --i.e., do what's needed but not every test/vaccine available. They target care to our pets (and our) needs. - cost is unexpectedly reasonable for care, vaccines, meds, and food. I don't know how they do it. - I have not used their kennel or grooming services. But, I've been present to see dogs being dropped off/picked up. The staff always greet the owners and pets enthusiastically who always seems very pleased. I like that I am present with my dogs when they are examined/treated. I've been at OTHER offices where you drop the pet off to sit in a cage until they have time to get to it. Augh. Not the case at Jackson!!!! Additionally, I have dog near the end of her life and truly appreciate the care and understanding that we don't need to do every (expensive) procedure to lengthen her life by a few months when that would mean lots of procedures and meds. They understand the meaning of providing a quality life to our furry friends. Highly recommend this practice to everyone who has a pet! read more

The staff has been so caring with my dogs, I'm new here in St. Augusine and have been very happy with the doctors and staff at this facility. When I had to have my beautiful senior dog put down they were so wonderful to my pet and son. Couldn't ask for better treatment! They were spectacular!! Can't thank them enough though our difficult times! I highly recommend!! read more

I carefully searched for a Veterinary practice in St. Augustine and am quite pleased with our first visit to Jackson's and Anna Thompson, DVM from UF. My 2 cats might not have been as pleased, but they are now current on their vaccinations and health check-up. The technician and Dr both took time to ask and answer questions that provide for a complete whole health management. There are several veterinarians here and also boarding facilities. read more

They made a quick diagnosis and started treatment. I had been at The emergency clinic the night before and they missed up badly.Said my dog had a mild infection, yet he was dying from acute pancreatitis. Jackson took one look at the bloodwork and quickly figured out what was wrong. Unfortunately it was too late. They tried everything and my poor dog died. They were very considerate and professional. I felt like they did the best they could. I will definitely bring my other dog there if needed. read more

Had to bring my cat down here in a bit of an emergency today, we were able to schedule and appointment immediately and after filling in paper work we saw the Vet quite quickly. He isn't the nicest cat, which we told them, but the staff was amazing with him! I've never seen him act so calmly. The Vet was extremely knowledgeable and helped explain everything we needed to know. She spent time going over all of our options and making sure we knew the benefits of each one. read more

Dr. Beckett and the Tech staff are outstanding. Dr. Beckett is impressive with her knowledge of dogs and the staff is very informative and attentive to their "patients". My only regret was not finding Jackson Veterinary sooner. Thank you Dr. Beckett and staff for caring for our "Lucy". read more

I am extremely pleased with the service I received yesterday for my 12 year old cat Princess Anastasia. She was bathed (her first) brushed, nails clipped, ears, etc. by the groomer, Mary. As a result she is so happy and beautiful (longhair) and more interactive with my other cat, a ragdoll. She had all tummy hair Matt's removed. Thank you so much to Mary, Tonya, and all the girls who were so kind to us. Look forward to our next visit. read more

Where do I start? I could write a book about this place and Dr. Beckett. Beckett recommended at an exam to have my cat's teeth cleaned and to have two lower resorbed premolars removed because they were supposedly painful. The receptionist made the surgery appt for the wrong cat by mistake, not a big deal, she fixed it once I pointed it out after I received the "appt reminder text"...Beckett ATTEMPTED removing only one premolar, which she cracked (you can't extract resorbed teeth, Beckett did not do nor offer dental x-rays!!!). My cat and I did not get a discharge at pickup. The receptionist told me "only ONE tooth was removed but that it was drilled smooth after it broke" (I was even charged extra for this)...The second premolar was not removed because it was "miraculously" not swollen or painful anymore (was it ever truly???). My cat's take home pain meds (syringes) were filled incorrectly (the tech admitted it). My cat had a broken CANINE tooth AFTER bringing her home from surgery with Beckett; she did not go into Jackson Vet with any broken teeth. Beckett does not know the nomenclature for teeth, she called the LOWER front premolar a "P2". Cats only have P2s on their UPPER jaw. I had to take my cat to a specialist to have her canine removed (expensive!). The specialist vet ALSO discovered palpable, loose and sharp tooth fragments above the gumline of the premolar Beckett tried to remove, which now required an alveoloplasty (remember I paid extra at Jackson Vet for this to be drilled and smoothed)! The specialist also pointed out that Beckett should've sutured her gums closed, as it was an open pocket that wasn't healing! When I spoke to Beckett on the phone she YELLED AND LIED TO ME OVER AND OVER AND OVER. She said she called me on the phone to talk about my cat right after the surgery (this never happened and when I asked Beckett when she called she couldn't tell me... I have the phone records to prove she never called me). Beckett said the surgery appt was never made incorrectly and that "appointments cannot be changed or deleted in the computer". What? Are you kidding? That's a load of BS and a blatant lie. Plus I still have the text reminder for the wrong cat! Ha! Beckett told me "dental nomenclature is always changing" and that "in the two weeks between my cat's exam and her surgery that it must have changed". (It hasn't changed in decades, other vets actually get a chuckle out of this!). Beckett yelled and said the "syringes were filled correctly!", hm that's funny because even the tech admitted they were wrong and corrected them right away. What's odd is that during my call with Beckett I maintained composure and I NEVER ACCUSED her of breaking my cat's canine, I only said it was suspicious because of no discharge (nor option to wait for a discharge) as if she was hiding something, yet she yelled and repeated her lies over and over thinking she would BULLY ME into believing her BS. Technician Chantelle is extremely rude and also a puppet for Beckett (side note: she was recently arrested there at the vet office for battery). To top everything off, Beckett sent a letter to my new vet to TRY and make me sound like a liar (I didn't tell Beckett who my new vet is, so that's creepy...). But Beckett has proven herself to be the immature, unprofessional whacko by her letter. In Beckett's letter to my new vet, she wrote she removed a left side premolar when it was a right side premolar she worked on, hahhahaaha. Case in point. When I left a negative review on Jackson Vet's FB page, so many others stepped forward and left one also, that they actually deleted their page. Beckett is a bully and lied to me over and over. She cost me a lot of money, and put my cat through a lot of pain unnecessarily. I spent THOUSANDS OF DOLLARS HERE prior (I take my animals very seriously). She lost one of her best customers. read more

I love this vet hospital. They get me in right away, the vets are great, and the staff is wonderful. They always take great care of my girl. And their prices are reasonable. read more

We moved from Jacksonville to St Augustine. Our two dogs have been at the Jackson Veterinary Hospital for boarding. We got twice medications for them for flea and tick and the heart worm disease. When I called to get the medications again this month they told me they can prescribe it only to one of our dogs because they have not seen the other one! Our first dog was there for a skin issue check up. They told us we need to get an annual check for the second dog in case we want the medications. They have results of our dogs annual together with their vaccination records on file from our previous clinic. It was no problem for Jackson to provide us twice with medications and now it is a problem. We ended up going back to our old clinic where they now might require test for heart worm since it has been twice that they didn't prescribe us the medication. Thank you Jackson Veterinary!!!!!! read more

Brought our dog in while on vacation. Got us in quickly, staff was so friendly and wonderful. Vet was able to quickly diagnose an issue that our home vet had overlooked for over a year. Gave us some good medication and advice for when we return home. Cost less than 1/3 of our regular vet office visits. Wish we lived in St Augustine so this could be our forever vet! read more

We recently lost a big chunk of our hearts when during surgery it was discovered our beloved companion of 11 years was worse than we hoped. We thank Dr. Glidewell for giving us a call during the surgery. Together we made the agonizing decision to let him pass painlessly. We will forever miss you, our "BIG". The Dr and staff were so kind and loving to us. Thanks again for helping us through this difficult time. read more

Excellent care when I called about a problem with my dog's eye. The vet took time to show me what the problem was and his care solved the issue. The staff was friendly and helpful. Highly recommend. read more

Heartless Treatment at Jackson Vet Hospital in St Augustine on A1A. It has been 4 weeks so I can share this. My German Shepherd was 13 1/2 and I knew the time was here. I called there at about 9 am and asking how many doctors were on that day and told her want I needed to do. I asked if there was a time I should not come and she said 1130-130. At about 2 pm I decided this was the day. We got her in the car and I called to say we were on our way. They told me they had NO appointments..I told them I called that morning. She told me we could come but we would have to WAIT! There were 2 doctors seeing patients but it appears the staff or them could not excuse themselves for the 15 minutes it would take. The staff was so heartless and cruel to me under these conditions. If I had her documents with me I would have gone else where. AFTER 45 minutes in the car.. they took us in. I have NEVER EVER been treated so badly by any VET hospital anywhere we have lived. ( We are new to the area). They had no empathy or caring.. The Doctor was nice..he had seen my baby before this day. Not sure the doctors realize how cruel the front staff is. I have sat there waiting and heard them on the phone treating the caller badly... that should have been my clue then. I think the "gatekeepers" at the front desk and that answer the phone may be the largest problem. We now go elsewhere and I cry when I think of my poor baby in the car for those 45 minutes....... read more

Awesome experience! My first time here and they were all great people, especially AJ and Dr. Glidewell. Thank you for taking care of my cat, Chooch! read more