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    Hounds Town - St. Augustine

    5.0 (3 reviews)
    Closed 6:30 am - 7:00 pm

    Services - Hounds Town - St. Augustine

    Pet boarding

    Pet transportation

    Hounds Town - St. Augustine Photos

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    5 months ago

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    11 months ago

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    Preferred Pet Care

    Preferred Pet Care

    3.5
    (8 reviews)

    I have been leaving my dog at Preferred Pet Care for about two years. He absolutely love it there…read more It's a family owned business and the owner has the ultimate passion for pets. Highly recommended.

    STAY AWAY!!! You've been warned…read more Here's what happened to us.... 1. NEVER CALLED BACK. When I arranged to have my dog (Milo) stay with Crystal we began talking through logistics but then she had to jump off and she said she'd call me right back. A couple of days later, after not hearing back from her, I called her again. She said she remembered me and tried calling me back but, "must have had the wrong number". Not sure how she could have had the wrong number when your phone shows "recent calls". 2. NO DOG TOYS. No dog toys in sight, inside or outside. 3. WENT RADIO SILENT. I heard from her on Sunday at 9:49am. After not hearing from her on Monday, I texted her on Tuesday at 1:58pm, No word back. I texted again on Wednesday at 8:08am. Still silence. I then texted her later that morning at 11:10am, left a voicemail at 11:43am, sent an email at 11:48pm, and a FB message around that same time. Lastly, I left her a missed call an hour later at 12:43pm. To summarize, I sent 3 texts, called 2x, and sent an email and FB message after not hearing from her in nearly 3 days. (She claimed I didn't give her time to get in touch with me because I only sent the email and FB message 1 hour prior to us connecting via phone. However, that disregards all of the texts and calls I made in an attempt to reach her before that.) 4. ONLY PICKED UP WHEN I CALLED FROM ANOTHER NUMBER. 5. CLAIMED SHE NEVER GOT MY TEXTS, VOICEMAIL, OR MISSED CALLS. When we did connect, she claimed she never received any of my texts, my voicemail, or my missed call. I believe she doesn't realize that the iphones show when texts have been delivered. 6. YELLED AT ME FOR THE MAJORITY OF OUR CALL. 7. WRONGFULLY CLAIMED I DEMANDED MILO SIT ON SOMEONE'S LAP FOR 2 WEEKS STRAIGHT. Not only did I never request he be in someone's lap 24/7 for two weeks, but that wouldn't even be feasible... I told Crystal that Milo is most comfortable with people and loves sitting on laps and shared how I hoped he could get some lap time at her place since he gets scared easily. That statement's far from demanding he sit on a lap for 2 weeks straight. 8. WRONGFULLY CLAIMED I ACCUSED HER OF NOT FEEDING MY DOG. This thought hadn't even crossed my mind. 9. LOST HER SH*T WHEN I ASKED FOR PICTURES, AFTER SHE TOLD ME I COULD ASK FOR PICTURES. When I dropped Milo off, she said, "He's your baby; if you want pictures of him, just text me!" I thought that was very kind. After she offered to share pictures with us, I texted her [at most] once a day to ask for a photo or video. Some days, I didn't ask at all. When she finally answered my phone (when I thought to use someone else's number) she then yelled at me and claimed I was demanding because I asked for photos. She said I was the most demanding customer she's had because when she offered to send me pictures, she hadn't wanted to send them almost daily, and it was my fault for asking for the photos... 10) CANCELLED ON US 1/2 WAY THOUGH DOG BOARDING LEAVING US STRANDED MID-VACATION. Our call ended with her telling me she wouldn't continue watching my dog because I was demanding (demanding of what? I still don't know... I guess for requesting the photos that she offered to send) and that I needed to have someone pick my dog up. This led me to scramble and have to find someone at the last minute to get my dog and then care for him just as the holidays are about to start.

    Hounds Town - Jacksonville Beach Blvd

    Hounds Town - Jacksonville Beach Blvd

    3.7
    (3 reviews)

    Awful and frightening experience…read more I had a very disturbing experience at Hounds Town that I feel obligated to share. On two separate occasions, my dog was harmed after being left in their care. The first incident involved my dog contracting kennel cough, which required a vet visit and antibiotics. I notified Hounds Town, and while they offered a couple of free days to make up for it, there was no real accountability or reassurance beyond that. After debating whether to return, I gave them another chance -- and deeply regret it. About an hour after dropping my dog off, I received a voicemail stating that my dog had been attacked. No emergency contacts were called, my workplace was not contacted, and my veterinarian was never called. When I arrived to pick him up, my dog was still bleeding, which makes me believe he had been left alone rather than receiving immediate care. I had to take him back to the vet again. When you trust a business with your pet, you expect safety, supervision, and immediate action in an emergency. That did not happen here. The lack of urgency, communication, and basic emergency protocol is extremely concerning. I will not be returning and cannot recommend this place to anyone who values their dog's safety.

    I'm a photographer and volunteer to help dogs find homes. I was asked to come to HoundsTown to…read morephotograph some dogs who desperately need homes. The facility is well taken care of, clean and the owners and workers are all friendly and very nice. They went out of their way to be accomodating. Also, they REALLY care about the animals and even help out Animal Care and Control to try and get dogs adopted and give them some time outside the pound. The owners were extremely nice and friendly. They seemed to know everyone. Quick to react/help and with a smile. HIGHLY recommend.

    Hounds Town - St. Augustine - groomer - Updated August 2026

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