Excellent care when I called about a problem with my dog's eye. The vet took time to show me what the problem was and his care solved the issue. The staff was friendly and helpful. Highly recommend. read more

Awesome experience! My first time here and they were all great people, especially AJ and Dr. Glidewell. Thank you for taking care of my cat, Chooch! read more

Heartless Treatment at Jackson Vet Hospital in St Augustine on A1A. It has been 4 weeks so I can share this. My German Shepherd was 13 1/2 and I knew the time was here. I called there at about 9 am and asking how many doctors were on that day and told her want I needed to do. I asked if there was a time I should not come and she said 1130-130. At about 2 pm I decided this was the day. We got her in the car and I called to say we were on our way. They told me they had NO appointments..I told them I called that morning. She told me we could come but we would have to WAIT! There were 2 doctors seeing patients but it appears the staff or them could not excuse themselves for the 15 minutes it would take. The staff was so heartless and cruel to me under these conditions. If I had her documents with me I would have gone else where. AFTER 45 minutes in the car.. they took us in. I have NEVER EVER been treated so badly by any VET hospital anywhere we have lived. ( We are new to the area). They had no empathy or caring.. The Doctor was nice..he had seen my baby before this day. Not sure the doctors realize how cruel the front staff is. I have sat there waiting and heard them on the phone treating the caller badly... that should have been my clue then. I think the "gatekeepers" at the front desk and that answer the phone may be the largest problem. We now go elsewhere and I cry when I think of my poor baby in the car for those 45 minutes....... read more

Professional, courteous care. The staff & Veterinarians are personable, friendly, compassionate while providing excellent understandable care to my pet. They make you feel as though your pet is #1. They hug & talk to the pet the entire visit & while talking to me. I highly recommend this clinic for your pets needs. All cost was explained up front & it was my choice to proceed with the plan of care. Dr. Glidewell has been my dog's Veterinarian for 5 years. read more

Taz and her loving parents give Jackson Veterinary Hospital 5 starts because without exception, we have had excellent service and care there. So thankful for the excellence, efficiency, and care. read more

While vacationing in St Augustine, our five month old puppy developed diarrhea and vomiting. Jackson was able to get us in the same day we called. Dr Crabb was terrific with the puppy, gave us great advice and took excellent care of him. Hopefully we won't need them while on vacation next time, but we are glad to know great care is there. read more

My relatives and I have used Jackson Vets for many years. They are completely pet oriented , unlike some corporate vet practices that are just interested in your money. They provide excellent care and keep you up to date on what's going on. The staff is friendly and professional. I highly recommend Jackson Vets. read more

I saw Dr. Glidewell for a problem my cat was having. I was most impressed. He was personable, intelligent, and professional. I will certainly be taking my cats there from now on. read more

I just went to Jackson Veterinary Hospital with a friend to put her dog to sleep. I wanted to write a review because I was so taken back by how professional, kind and caring everyone was to us. They gave my friend all her options and talked her threw the entire process. It was a very difficult experience but we both felt we were treated like family. I would highly recommend this hospital. read more

This vet practice saw us on a same day appointment for our sick little dog. The clinic is clean and odor-free. You can hear barking dogs who are boarded there...Hey, it's a vet clinic! The vet tech handled our dog very well; and the veterinarian herself was excellent.....Examined the dog, treated, educated us....we could tell that she truly loved animals and was concerned. Hardly any waiting in the waiting room or examining room. Would truly recommend this clinic!! read more

Recently, I took my cat Fatboy to Jackson Vet Hospital for a partial urinary blockage. They fitted me in right away for a drop-off as all the appointments were filled that day. Luckily he did not have to be anesthetized and catheterized as I brought him in quickly. Dr Thompson examined him and was able to keep him and treat him as I had to be out of town for the next 4 days. During that time, both Dr Thompson and Dr Glidewell communicated thoroughly with me about his status on a daily basis. I had told them to do what needed to be done, and at no time did they perform additional or unnecessary treatments or procedures. I felt his bill was fair and appropriate. I am a Veterinary Technician and am very familiar with the appropriate care for this problem and they were correct in everything they did, and for which I was charged. Several of my other pets have seen Dr Crabb in the past and I was always very satisfied with her and the treatments. read more

This is the only place I will trust to board my dogs. They are caring and resonably priced as well. My dog actually likes going here! At the end of his stay I get a report on how much he ate, how well he behaved and any other issues. I will usually have him bathed during his stay and he's very happy when I arrive. read more

We live in the North East and have now been going to Dr Beckett at Jackson Vet Hospital for a number of years. Our cat developed a brain tumor some time back and also has megacolon and also has lost the use of his rear legs. We will not let him go voluntarily. During our visits to Florida we have been to see Dr Beckett often and have found Dr.Beckett and her staff to be of the highest professional standards. Our vet from home also received copies of all lab work, acupuncture, and procedures that have been performed on our cat in Florida and was extremely complimentary of Dr Beckett's work. In conclusion, she is a great vet, compassionate, caring and we have the greatest confidence in her to help our cat along his journey. read more

My dog, Diesel, is a patient of Dr. Glidewell's. I recently received an estimate of about $500 to castrate him. He is a 15 pound Dachshund. I called the other day and simply asked if there is "anything" that can be done to reduce the cost? I received a call and voice message from Brittany. I am writing to tell you I am furious with her insulting, condescending message. I was left feeling like I was doing something wrong by asking a simple yes or no question and that I was not allowed to deny pain medication for my Diesel, as if I would! Brittany is rude and overbearing and I noticed it at my last visit as well. I will not be coming back to your clinic, because of her. It is people like Brittany that ruin businesses, especially if no one calls them out on their poor behavior. I hope whoever reads this will share it with Dr. Glidewell as he is an excellent veterinarian, and deserves to know how his staff treats people. read more

We share our time between NC and Florida. This is the first time we were able to bring our cat after buying a pet friendly condo. She was diagnosed with a thyroid problem before we left NC and was prescribed medication. Because she was bumping into things and uneasy on her feet we brought her into this veterinary office, mainly because of the reviews. We were so impressed with the technician and Dr. Beckett. Dr. Beckett took her time explaining all the ins and outs of treatment. I felt very comfortable with her and her diagnosis. I have absolutely no reservations recommending this practice for the care of your pet. read more

Being new to the area a year ago, I started taking my 8 year old best friend diabetic Schnauzer to Jackson Vets. I was impressed with the caring attitude and personable attitude of the staff. Recently, he became suddenly sick and I rushed him there where he was taken right in. Unfortunately, despite their best efforts, a tumor had burst and nothing could be done. I was devastated and this big, tough Boston hockey player sobbing uncontrollably must have been a sight. But I was touched by the compassion, sympathy, caring and understanding attitude shown by the staff. And though it wasn't a concern at the time, the cost of the emergency diagnosis and emergency surgery plus the cremation and related items was a lot lower than I thought. My wife just brought home a new baby Schnauzer and one of our first visits was to meet her new friends at Jackson Vets. Everyone took the time to come out and meet her. It's obvious they care and this kind of attitude is hard to find these days. If I have to wait a little longer sometime, I understand they are most likely busy with the life of someone's pet. It's a small inconvenience for such superior service and caring. Believe me, Dr Thompson, April, Sue, Tonya and the rest of the staff are the best. We have not only found a good Vet clinic, we have found good friends! read more

Avoid this practice at risk to your pets. On the plus side, Dr Seymour did a great job on ligament replacement surgery on our beagle. On the down side, Dr Beckett's mistakes, accidents, and carelessness cost our beagle his hearing and our cat the sight in one eye. Our beagle had surgery to remove an anal tumor. While he was under anesthesia, Dr Beckett removed a molar. When our beagle went in he had PERFECT hearing; he came home totally deaf. We have since found research that says improper placement of the dog's head in this situation may cause deafness. Dr Beckett tried to tell me it was his age! Instantaneous deafness after surgery....I don't think so. For the last four years we have had our very anti-social cat annually sedated for her exam, shots, and a hair cut. Every previous year, Dr Beckett has used a gentle procedure to induce a gas into the pet crate to sedate the cat. Every year she has come out of it in a couple of hours and been fine. I expected the same this time, and even laughed about the necessity for the gas procedure when I checked her in. When I went to pick her up, they were laughing about Dr Beckett paging a "brave tech" to assist, and how that tech had been "bruised even through Kevlar gloves". They had decided, without my knowledge to sedate her by injection, knowing that she was anti- social and terrified. She was completely immobile when we got her home. She could not walk for two days, and soiled herself and the carpet several times during that period. She had kept her right eye closed for the first two days, and partially opened it on the third day to reveal severe damage, to the point that I think she is blind now in that eye. She was grossly abused without reason, and I have yet to get any explanation from Dr Beckett. I have reported all of this to the Florida Veterinary Board. DR Beckett has stolen the quality of life from both of our pets. Avoid this practice! read more

WARNING: Expect no understanding of financial difficulties at this practice. I don't take joy in making negative posts and my four legged children have been coming to this practice for over ten years. But today, I went in to pick up my dog that had been boarded for two weeks. She is an older dog and needed some lab work, injections, etc. When I arrived I was presented with an $895 bill - due to an unforseen financial emergency, I was low on funds. I asked to pay $500 and pay the remaining in two weeks. Per Dr. Beckett (who I guess is now the owner of the practice) there was no way, no how, no consideration at all. After all was said and done and they took back all the meds the final bill was $688.84. Short of them keeping my dog hostage, I paid the bill - no food for me for the next two weeks, or I'll take something to the pawn shop. 10 years and this is the consideration I get. Keep in mind folks, my dog has had surgery there, which I paid over $1K, multiple boarding, all well care, sick care, etc., paid in full at the time....a one time ask to let me pay $188.84 in two weeks and there is no consideration. I left in tears. This practice lost a very good client, my dog lost a good vet and I'm writing "warning" posts. Now I have to find another vet for my girl read more

I am extremely happy with the care my dogs have received from Dr. Beckett and Jackson Vet Hosptial. Everyone there has been friendly and helpful. But most of all, I owe my dog's life to Dr. Beckett and April. Long story short, I was nearly beside myself after my dog went down with an IVDD episode. We'd seen two other vets and the veterinary neurologist. Everyone told us that unless we could afford the very expensive and very risky surgery for him, we should give up and let him go. After extensive research, I found Jackson and spoke at length to April on the phone. She was so helpful and understanding, I finally began to have hope. So we brought him to see Dr. Beckett. Long story short, it's been a long road, but with a combination of of the right medications, laser therapy, and accupuncture, my beloved dog is now pain free, fully mobile, and HAPPY. I could not be happier with the care he (and his furry brother) have received. I would highly recommend Jackson Vet Hospital. (And believe me, I talked to alot of vet clinics with this situation). read more

I can not believe a practice claiming their love for animals would charge the prices they charge making it unaffordable to most people to care for their animals. I realize a lot of vets offices charge extra for medications and other items so they can make a profit, but somewhere the line needs to be drawn. My dog was diagnosed with Kidney Failure and Dr. Beckett prescribed fluids under the skin which did improve my dogs condition, but over the course of 3 months, we went from paying $19 a bag to $32 for the same exact bag. Dr. Beckett said her prices were going up because her supplier increased their cost due to the fluids being in short supply and high demand. I was able to order the exact same fluids, same brand and same size bag at CVS for $4.26 a bag! I can only imagine how many elderly people that don't know to shop around for prices, who have dogs diagnosed with Kidney Failure and have had to put their dogs down due to not being able to afford Dr. Beckett's insane prices. As far as I'm concerned what Dr. Beckett is doing is considered price gauging. She took advantage of the fact that the fluids were in short supply and raised her prices so she could profit from people that are just trying to take care of their sick animals. This is not the only thing that is way overpriced in this office. Shame on this practice for taking advantage of people that trust them to care for their animals health! read more