Oh my goodness, where do I start? The reservationists and drivers are so wonderful and I am so grateful for Connexions! I cannot drive anymore and this is a new experience for me. The reservationists take their time with me and make sure I get to my destinations on time. drivers open the door walk me to the car or bus and make sure I get in and out safely. JTA rocks! read more

On June 4, 2026, I had a really great experience on the #28 bus leaving St Johns Town Center going to San Jose Blvd. I don't ride the bus often and CeeCee did several things right to help make my ride successful! CeeCee could tell I was a "rookie" and helped me with scanning my ticket which was giving me trouble. CeeCee was also very patient in helping me know exactly what stop to get off at to avoid having to walk on a sidewalk under road construction. I wish my previous ride experience had been half a good as my ride with her! 10 out 10! Makes me want to use the bus more often. Thank you CeeCee! Great smile and great laugh! Well done!! - Dean read more

I depend on the 13 bus to get me where I need to be ON TIME and it's wild to me how I'm always late because of the bus.The bus suppose to leave at 7:19 but we leave around 7:25 because the bus driver is on the phone or either eating then when He is addressed about the time he ignores and continues to eat or do whatever. I have stated to him what the app is saying This is very unprofessional I understand bathroom runs evening grabbing a drink but to sit and just play with others time just because you can is crazy JTA do better read more

Jacksonville Transportation Authority - Travel Services Near Me - Jacksonville, Florida

Very dangerous of Jacksonville to have customers jaywalk across the street from Walmart just to catch a connector in very busy traffic because JTA refused to stop at the Walmart to connect on 103rd do better Jacksonville we have children catching the buses city buses to school as well children on 103rd catching the city buses to school and have to jaywalk across the street just to catch a connector it's nothing to stop at the Walmart to connect bus 53 bus 30 103rd read more

I'm so tired of these bus drivers treating me like crap. I've been riding since my car broke down, and as I had some nice driver's most of them have been rude and acting like God. read more

Negative Stars were not optional. On October 29th I sent the following email and have not received any response: a JTA connection ADA accessible bus arriving at (Location Removed for Privacy) around 3pm, drive around the parking lot, drive past the disabled person in a motorized wheelchair, who was coming out of the gate and towards the bus onto the adjoining sidewalk, the bus hardly even slowed down, honked as they passed the disabled person in the wheelchair, then sped off leaving the disabled person behind. The bus did not stop at any point to attempt to allow the wheelchair bound person to approach the bus, nor did they attempt to make it possible for them to enter the wheelchair lift and board the bus. The bus was within view of multiple people who witnessed this incident and it has been recorded on a security camera. This act is unacceptable. I fear for the safety of the other passengers who rely on JTA connection for transportation being abandoned by the bus such as that person was. I was made aware that person is typically picked up by 2pm and did not get picked up until after 4:30pm. I am aware that many people also rely on personal care products for sanitation purposes or depend on others to use the toilet. In the case of this incident, I know I personally would not be able to wait until I got home to use the toilet. Update- This needs to be addressed! I witnessed a similar situation on a separate day. The fact that I have witnessed this twice is why I am compelled to leave this review here. I will also be contacting other community leaders until this issue has been resolved. read more

I have been catching the bus for almost 40 years and one thing that is fact is that we have the worst transportation system in the country.they don't care if they show up, or that you get to work on time my driver has a guy that she talks to the whole ride then I have to run to my next bus I am 50 years old with bad knees, they don't get better they get worse. read more

Could JTA please retrain their customer service personnel? There are two female customer service reps who are always confused when you ask for help with the buses and end up giving wrong information. It is exhausting because when I am done talking to either of them, I have to go elsewhere for help or call back and hope to get someone else. It is ridiculous and happens too often with these two people. read more

My name is timothy Braswell I ride JTA paratransit Transit to my job my an doctor's appointment when I make my schedule rides on the weekend it always gets confused today the 22nd I'll try to have a schedule ride this morning with with the company Ubers the young lady called me yesterday at almost 5:00 and told me they didn't have a ride for 5:30 but one for 4:30 a.m. which I agreed to come 4:30 this morning waiting till almost 5:30 call no schedule right she scheduled it for the afternoon at 4:30 now I called today to check for tomorrow I don't have a schedule ride for tomorrow morning this happens quite frequently with JTA the people do out the weekend the week are okay the people throughout the weekend is sketchy you tell them one thing and it don't seem to translate to everybody else this is not the first time I had no ride schedule to go to work or to the doctor's office and keep over and over again very frustrating when you depend on them to rise to the doctor's office or rise to my part-time job read more

Dang one star average. I must have low standards for buses. I expect lateness at times. I had one bus that came seven minutes late during the week I stayed in the area. I panicked but it did come, I wasn't blind and they didn't pass me. Yes bus systems are confusing. I'm from out of the area, so the app came in super handy and made enough sense to me. If I missed one somehow there was usually another with a connection in walking distance. Sucks when it rains though as it did all week. Buses still run but I can't run to catch them. Just pray it's not raining when you have to use the bus, and plan 1.5hrs for a commute pretty much anywhere. If you get a pass, which are available at most major stops, it's like two bucks for all day every day on average. Only minor issue to me aside from slight lateness is the app demands location settings on 24/7 to be used at all. I prefer not to be tracked 24/7 by any gov agency, thanks. read more

I am from Canada, I took bus #1 from JAX airport to downtown Newnan and Frosyth street and it cost me $1.75 nice ride

At JTA bus terminal downtown, the bus schedule said Bus #21 would arrive at 10:30am. The bus arrived but didn't pickup any riders. But it did put up a NOT IN SERVICE sign on the bus. Left bus riders with questions. read more

the service is terrible NOt reliable! the system says the bus will be here in five minutes then show up in 15 minutes. They always have the excuse a driver was missing.. so fix the system don't lie to people because it's not funny to wait over one hour for the bus. Also BUs drivers shouldn't been stopping in random places leaving customer inside the bus they go shopping they go to the bank they go do whatever they want the customers inside the bus. read more

This rating of five stars is only for the JTA Paratransit Division, Connexion, and specifically for the driver Mauricia, also known by the nickname Mo. She was very good - kind and patient. Mo works well with passengers who require extra service attention. They have excellent staffers at JTA Paratransit. read more

i just don't know what to say I had to real get on another bus to get to class not bus 10 never came nothing came to the app saying the ride would be late no nothin Im angry pissed just I don't know if I fail my class of jta I'm sueing read more

Once again the 50 A has successfully disappointed me, by failing to arrive. I arrived at the university hub at approximately, but not exceeding 7:07pm. Expecting my ride back to university club Blvd to arrive at 7:25 p.m., and it never did. I waited for the next ride to arrive at 7:56 p.m., and it never did. 8:25pm still no arrival just for me to have to, once again, get on the 50 B, and walk 4 miles home. Not the first second or third time either read more

I don't understand how this Authority is supposed to be responsible for getting people to point A to point B within a reasonable time when their buses never arrive . I've been working at my new job for 2 months now within that time frame the bus that takes me home has not appeared at least twice a week at the time that is designated . Not only that there's no alternatives . When I was living in Utah and the bus didn't arrive I called the customer service and they offered me a Lyft ride to my next destination , when I experience the same thing here in Jacksonville the customer service representative just kept repeating themselves about the next scheduled time for the bus . I've also only been living in Jacksonville for about 2 years and the entire system is just trash I don't understand how new Innovations are being created for areas that are not necessary versus reinforcing the established lines with new Representatives or more buses. Overall the system absolutely sucks and the leadership should be ashamed of themselves to even call themselves an authority where they don't do anything to change the current problems. read more

We are exhausted with the problems in getting a bus in Jacksonville. Buses not coming have become far too common and getting to work late with the same excuse about the bus not coming is starting to wear thin with employers. Please do better. read more

JTA is still experiencing a driver shortage. If a drivers are unavailable, buses are simply cancelled leaving people stranded. The worst is the Route 17, Mandarin ( Marbon Road) and downtown Jacksonville. read more

The worse help to navigate routes. Their app is horrible and the equipment always brakes down.

I'm not a fan. I thought the Readi Ride service might change my mind. The experience of working my way through Readi Ride "customer service," then JTA customer service was not worth my time and trouble. The map for the Beaches Zone shows streets but doesn't explain the service is only on those streets. Beach Blvd. is clearly shown on the map -yet the last customer service representative for JTA I'll ever speak to informed me- it wasn't on the map. Check the map out yourself and see if it's there or not. The whole point to the follow up phone call from JTA customer service regarding my email that indicated where the improvement could be made to how the service is explained was solely to excuse, justify, obfuscate and defend JTA. This was carried out to the point of first stating Readi Ride was a separate service and not associated with JTA. The public can only access Readi Ride through the JTA website and Readi Ride reps referred me to JTA. So if it walks like a duck, quacks like a duck it is a duck. After denying the existence of Beach Blvd. on the Beaches Zone map I was asked to speak to a Readi Ride rep who would explain to me how the service works- said the JTA rep who apparently never had the experience of actually speaking to a Readi Ride rep. My next to the favorite part of the conversation was having the need to ask her to stop talking over me. Twice. My favorite part of the whole experience was the great relief I'll never have to complain about JTA again. I'll use ride share rather than rely on any advertised service by JTA. read more