Today, my mother had an urgent need it get her hearing aids checked for her 90th birthday party…read moretomorrow. Aisha at the front desk offered to help us out even though we didn't have an appt. Aisha cleaned and checked Mom's hearing aids. So far it wasn't improving her hearing enough. To our surprise, Dr. Stacey Cole came out and greeted my mom with a hug even though it had been a couple of years since Mom had been there. She took a quick look inside her ears and determined that she had a big problem with wax. With her next appt minutes away, Dr. Cole whisked Mom to her treatment room and took care of her. Mom can hear! We truly met an angel today and are so grateful for the kindness shown to us by Dr. Cole and Aisha at Bowie Hearing Professionals. P.S. I may have Aisha's name wrong, if so I apologize .

I scheduled an appointment in Waldorf specifically for Meniere's disease testing. When I arrived…read moreI was asked why I returned for a hearing test. I clarified why I was there. I was then told I was not scheduled for the correct test and that when I am tested I have to have a driver, wear no makeup, eat a light meal and it takes at least 60 minutes. Needless to say I was irritated and they didn't take responsibility for incorrect scheduling.

My right eardrum was seriously degraded in combat over 50 years ago. I have known that a hearing…read moreaide was in my future, as my family grew tired of my ongoing..."What, what did you say" etc. etc. What I did not realize was that my left ear was in similarly poor shape. My internest recommended Audiology Associates, specifically Dr. Melissa Segev. Her reputation was stellar from a number of physicians that I interviewed in the Annapolis community, as well as several hearing aide users. I knew that I was in very capable care from the hearing test on. Two PhD audiologists supervised the 50+ minute exam, and carefully related the degree of deterioration in each ear. Dr. Segev then fitted me with the latest technology, yet not the most expensive. In my case "good" was actually great! Dr. Segev and her staff embody what a patient needs when making an investment in technology....she and her associates are knowledgable, competent, caring and easy to work with. Pardon the pun, but they "listen". After the initial purchase Dr. Segev made several adjustments as the brain has become sensitized to frequencies that it has not heard for years. Last Saturday my wife and I attended the Symphony, and for the first time in 50+ years I was able to hear each instrument, high and low pitch, clearly and with "round sound". Technology and Dr. Segev have restored what was taken from year when I was just 17 years old...my family and I both thank you!

My 4 year old had to go in for some testing and the doctors there were the best! They made her feel…read moreso comfortable, making the tests like games for her. I can't recommend them enough if you need to take a little one to get their hearing checked!

Being born with hearing loss, I was genuinely excited for this appointment--especially after trying…read moremy best friend's hearing aid about a month ago and finally feeling hopeful. I booked this appointment over a month in advance on October 10th. Unfortunately, I just had the worst experience at Hearing Healthcare Services. When I arrived, the doctor told me they do not accept Cigna. I made it very clear to the receptionist when scheduling that I had Cigna, so I don't understand why the appointment was booked in the first place or why I waited a full month only to be turned away at the door. To make matters worse, I was then told that their computer system had crashed, so they couldn't even perform a hearing test. If that was the case, the receptionist should have reached out to notify patients instead of having us drive all the way there for nothing. This entire situation showed a complete lack of respect for people's time--especially for someone already dealing with hearing loss and looking forward to receiving proper care. Extremely unprofessional and disappointing experience.

Super rude receptionist, Patrice. I called to schedule an appointment for my 89 year young mom…read more When I asked for a supervisor, she laughed and said "I'm the supervisor". I cancelled after she came back to phone laughing after purposely leaving me on hold. I asked her were the calls there recorded and she said "nope".

Professional staff and medical team. Very friendly. Great experience…read more The Doctor explained all procedures to us. Made my 6 year old feel very comfortable during the entire process. Highly recommend this location and practice.

If you have any questions about your hearing this is the office you want to go to. The staff here…read moreis amazing, friendly knowledgeable, and just glad to be there to help you. I highly recommend this office you will not be disappointed. I have a crazy work schedule and they have gone above and beyond to accommodate me. I can't thank them for everything they do for me. Thanks again

Excellent audiology services for anyone wearing hearing aides. Staff very friendly and…read moreknowledgeable. I highly recommend this company

I chose this place to help find the best replacement hearing aides. Dr. Cole is really great. She…read moreobviously cares about customer service, and has a passion for helping people with hearing loss, 'live better'! She is extremely knowledgeable and makes you feel right at ease. I've had my new hearing aids for more than a year now, and am very happy with the continued service I receive and the great quality of the devices we selected! I've already recommended Dr. Cole to 2 of my friends and will continue to do so!

Excellent service and quality hearing health service. The staff members are very welcoming and…read moreprofessional.

Lori is fantastic and took time out to listen to my issues regarding my hearing loss issue with my…read moreleft ear. Highly recommend this office.

Great service. Dr Miller worked with me to find an aid that matched my requirements for blue tooth…read moresupport and also worked with my Samsung cell. I had to find a new provider and visited several companies and their approach was basically this is what's available, take it. Many vendors only had support for Apple cell!! Dr Miller actually called a couple manufacturers and found one that had an aid that met my requirements. Highly recommend Kaplin Hearing, who now operate under HearUSA.

I tried a hearing aid last year and after the 2nd one failed the same way I returned it. It was a…read moremajor brand. Shame was I really wanted it because it supported 4 programs and multiple Bluetooth channels. Started visiting area Audiologists for my new hearing aids I've worn aids for over 20 years and know what I want and what to expect to pay. Shopping was so frustrating. Seemed most just wanted to sell you something and send you away. One had 4 brands that met my minimal requirements, but charged the exact same price for any of them! Finally stopped in Kaplan Hearing Center (now DBA HearUSA). The Audiologist Ms Miller listened to what I wanted and asked the right questions. I had my current hearing graph so no testing was required. She could see what I needed. She went down the list of brands they carried and unfortunately the only one that met my requirements was the same brand I has just returned. She really wanted to help me, so asked if I would reveal where I got the ones that failed. I told her and she said "let me check something". She called the support line and discussed with a tech for quit a while and found the warehouse I got the bad ones from are a lesser quality with less features, and were an older model. With her very professional treatment and I would have 6 months to try it, I decided to try it again. She placed the order and in a week I went back for the fitting. The aids had 3 program functions setup by the Audiologist and unlimited programs I could create myself. She set the 3 programs as I requested and showed me how to use all the functions from my Cell. It was a very satisfactory experience and I'd highly recommend them. A year later and I still love the aid. It pairs with my cell, laptop and car radio. OH! And I get free batteries for life. Michael Hayes Ellicott City MD

Fantastic service from Carol at the Front Desk to Dr. Raup. Carol was very efficient and very…read morehelpful. Dr. Raup was warm and engaging. He took the time to explain the tests and what my results meant. He patient answered all of my questions and had great suggestions for things that I could do to help with my early stage of hearing loss. Very impressed with this practice and give them my highest recommendation.

The Chesapeake Hearing center is in a medical building that hosts many other medical offices. They…read morehave a nice waiting room that also has a restroom for clients. The staff was super friendly and flexible. They called me when they thought the doctor was running late but it turned out to be fine. They explained everything pretty well for us and our son who was getting a hearing assessment. They did find an abnormality and explained it very well in terms we understood.

Had moderate to severe hearing loss, much worse after my Covid bout in 2021. Curious to explore…read moreall options from expensive to over the counter. None have outperformed Costco Hearing aid Center. Great support and maximum technology with minimal expense. Always on time, never rushed. Recently added T-coil for a new auditorium in our complex. Terrific.

Throughout my many years of progressively deteriorating hearing loss I have been…read moreto a number of audiologists and hearing centers but none have so captured the essence of a compassionate cost saving service as the Hearing Center at Cotsco in Elkridge. Their pricing is unbeatable (mine cost $2500 a pair) and is generally half of what others charge for the same or similar hearing aids-that's a lot of money. Additionally, their trial period after payment is twice as long as government mandated a full refund returned before 6 months. There is even greater savings if one can benefit from Cotsco's Kirkland brand hearing aid which is kept in stock and manufactured by a well-known respected national brand. Ordering if necessary is super quick 2-3 days. Colleen, with more than 30 years experience in providing hearing assertive devices, has state-of-the art knowledge to insure each of her customers receives her undivided attention, care and recommendations as to which of the many devices will achieve satisfactory results. Jon, a very capable professional is also impressive. Rounding out the team is Henry who runs business side, assists in explaining accessories (even pairing) and serves as a welcoming presence. No wonder it takes weeks to get the initial appointment (although just next day for an adjustment appointment). This is a great team, great service all at a great price.