I really don't like the fact that I have a first morning recurring appointment and since I need to…read morewait for my eyes to dilate understandably they take other patients who don't need to wait. But they routinely forget the ones who have been waiting. More than a few times I had to say hello. Remember me waiting here. Then amazingly I get right in. I waited an hour the last visit. This is unacceptable. They need to keep better track of slotting the first in line back in.

Not understanding why they have a bench outside the offices on the other floors but this one they…read moredon't. It's so weird. Particularly when the office building opens earlier and you can come up and wait to get in the office itself.

I have reviewed this practice before and I still have a rave review for them. The waiting room is…read morealways packed and yet they move through the appointments efficiently and pretty much on time. They have a large staff and are VERY well organized. Each person takes time to speak with you and listen. Dr. Wisotsky is very good. He explains things clearly. Answers all your questions and takes all the time you need. He is very skilled. Highly recommend him.

his office is reliable, honest, friendly and very professional. When I entered the office, all I…read moresaw were staff smiles. Meeting intern Dr. Saker was such a pleasure . She was professional yet friendly and personable. She explained everything that she did with detail. When she turned me over to Dr. Veliky, the examination was,again, professional and amicable. He's also very funny. I went because a previous doctor from another office told me I needed a certain procedure. Dr. Veliky explained that although the diagnosis was correct, it really was nothing that needed immediate surgery. His honesty was welcomed and refreshing. I will return to this office if needed.

Left three messages over 2 weeks with no return call…read more My last message said if the doctor is no longer taking patients at least please call back to say that is the case. Still no response.

an amazing experience from start to finish - very nice and pleasant staff - Dr Friend was caring,…read moreprofessional and gentle - I am thrilled with the result of my surgery (cataract) - his demeanor at the office and in surgery was very comforting; he was engaged in conversation and listened to questions and answered all questions - I would absolutely trust him with anything he advised - a total 10!

The type of care is superb a really amazing doctor. Smart to the point and also a great surgeon.read more

I have had excellent glaucoma care for over 10 years. Dr. Paul Lama performed an earlier…read moretrabucelectomy and more recently cataract and lens replacement surgery. Both surgeries were monitored closely under his care. I feel confident with my eyesight under the care of Dr. Lama.

I went to the facility in Glenrock NJ. I have never seen more rude and dismissive front desk…read morestaff in my life.

This was unfortunately a terrible experience. My sister has retinitis pigmentosa and is almost…read morecompletely blind. She recently developed painful glaucoma and cataracts and was referred to Dr. Merchant. The visit was an unqualified disaster. The staff asked her questions like "what activities have you been less able to do, for example driving at night." Driving at night? She can't see. It's OBVIOUS as she uses a cane and had her daughter helping her find the chair that she can't see, yet a professional who works in eye care would look at a blind person and ask if their driving has been impacted? That was the tip of the iceberg but that example says everything. The lack of awareness and sensitivity was appalling. My sister left in tears. On top of that, the staff promised to call back from a surgical coordinator that never happened. I am sure many people who rave about this practice are fully-sighted people who develop temporary and reparable conditions, but to treat a blind person with such callous disregard turns my stomach.

No service... they hang up the phone in mid sentence, they talk over you…read more.. 2 months and still waiting for my glasses, which they did wrong. Distance in place of reading. Went for them to correct their mistake. Still waiting, can't get through to them... They won't answer the phone, don't return calls. In order to find out where my glasses are, I guess I have to drive to their location... Do yourself a favor. DO NOT SHOP AT THEIR OPTICAL DEPT. 2 hrs went by. Still waiting for them to return my call....

Hello everyone, I am writing a review to provide my experience during the visit to this office…read more(Clifton location). I have been attending this clinic for a long time, and had no issues until yesterday. I came in due to discomfort in my left eye. The doctor stated that I will need to use a medication based on the diagnosis. However, the pharmacy never obtained the prescription. When I called the clinic, I was told they would speak with the doctor and call me back. I never received a call back. Today I called the clinic for a follow-up. The individual I spoke to told me that the manager will call me because this was an urgent matter. Once again, I did not receive a call. Eventually, the pharmacy informed me that the prescribed medication was over the counter; however, the doctor only instructed me to use it at night and did not provide a specific timeframe for use. When I called again for clarification, I was told the doctor was unavailable and that I would need to wait until Monday. Overall, this was a negative experience that I do not wish on others. For individuals considering this clinic, I strongly recommend confirming that prescriptions are sent to the pharmacy, asking for clear instructions from the doctor, and addressing any questions you may have. Unfortunately, the clinic's limited support for the high cost is unacceptable. Thank you. (No updates as of now 11/21/25) Hola a todos, estoy escribiendo esta critica para compartir mi experiencia durante una visita a esta clínica. He estado asistiendo a esta clínica por mucho tiempo y no había tenido problemas hasta ayer. Fui debido a una molestia en mi ojo izquierdo. El doctor indicó que necesitaría usar un medicamento según el diagnóstico. Sin embargo, la farmacia nunca recibió la receta. Cuando llamé a la clínica, me dijeron que hablarían con el doctor y me devolverían la llamada. Nunca recibí respuesta. Hoy llamé nuevamente a la clínica para hacer un seguimiento. La persona con la que hablé me dijo que el gerente me llamaría porque se trataba de un asunto urgente. Una vez más, no recibí ninguna llamada. Eventualmente, la farmacia me informó que el medicamento recetado era de venta libre; sin embargo, el doctor solo indicó que debía usarlo por la noche y no proporcionó un limite en cuando tengo que parar de usar el producto. Cuando llamé nuevamente para obtener aclaraciones, me dijeron que el doctor no estaba disponible y que tendría que esperar hasta el lunes. En general, esta fue una experiencia negativa que no deseo que otros vivan. Para quienes estén considerando esta clínica, recomiendo encarecidamente confirmar que las recetas se envíen a la farmacia, pedir instrucciones claras al doctor y aclarar cualquier duda que puedan tener. Lamentablemente, el soporte limitado de la clínica por el alto costo es inaceptable. Gracias.

I had an extremely negative experience with this optometrist office. When setting up my…read moreappointment, I was informed that my insurance did not cover a mandatory retinal photography exam and that it would cost $39.00. After speaking with my insurance and providing the billing code for the procedure, I was told it was indeed covered and given the exact billing instructions. When I called back to discuss this with a male employee, he became hostile and insulting, insisting that the procedure was not covered and stating, "I don't care what you think about the insurance," before hanging up on me. It seems they prefer to avoid submitting the test to the insurer and get paid directly. This is a total rip-off. Stay away from this office. They are only interested in ripping you off and taking your money, basically stealing. My insurance even warned me never to pay them out-of-pocket.

I have been coming to Dr.Craft for many years, I will never go anywhere else, you get superb…read moreservice and the best eye care you can ever wish for. Today 3/16/2021 I had my eye exam ,Dr.Craft invested in a high end machine that most optometrist don't have and he is able to take a picture of the back of your eye and he takes the time to explain to you how your eye works and what you are looking at. Will never go anywhere else! This is a hidden gem!!

Dr. Martin is great, I was very happy with my eye exam, the office is very clean and all his…read moretechnicians and front help are also very nice and eager to help you. My complaints are, it takes a week or so for someone to call you back if you leave a message if they call you back at all, and the lenses I purchased are not very good grade. They must have sold me a lesser-quality lens. I certainly didn't ask for them. The multi-coatings just peel away after normal use. They replaced the first pair but now my second pair of lenses are also peeling. Two pairs in only 6 months. I do recommend them but ask for quality lenses.

Very cordial and thorough eye doctor. Spends time with his patients, not how some doctors just have…read moretechnicians do most of the exam and come in to say hi for 3 minutes at the end. Doctor knows Spanish and is fluent in Polish! Very beautiful new office, would highly recommend!

Dr. Liva is not approachable and lacks having bedside manner. The way he speaks to patients is very…read moreabrupt and I will not return to this office. The front desk staff is very rude as well. Thank you next!

Dr. Paul Liva comes highly recommended as an ophthalmologist. He is thorough, knowledgeable, very…read moreexperienced and most helpful. He spends time with patients. He offers fantastic prices for glasses and has a full time optometrist in his office, named Richard. Richard is professional, knowledgeable and most accommodating as a personable man. Between the two excellent professionals, I received the best pair of glasses ever. I had far better than 20-20 vision and even after a year, still have 20 15 vision with the last pair of progressive-lens glasses. The other employees are very helpful, professional and personable. I remember the following names: Oscar and Jenny. Other employees were positive, as well. Sorry that I cannot remember their names.