I really don't like the fact that I have a first morning recurring appointment and since I need to wait for my eyes to dilate understandably they take other patients who don't need to wait. But they routinely forget the ones who have been waiting. More than a few times I had to say hello. Remember me waiting here. Then amazingly I get right in. I waited an hour the last visit. This is unacceptable. They need to keep better track of slotting the first in line back in. read more

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Not understanding why they have a bench outside the offices on the other floors but this one they don't. It's so weird. Particularly when the office building opens earlier and you can come up and wait to get in the office itself. read more

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Horrible office. When a staff is this incompetent and unprofessional it is a recipe for disaster. Staff members hang up on you. Last effort as a medical professional to aid an 80 year old patient today ended in staff member Heather hanging up on us. This would only be acceptable if it was a technical glitch or having been unintentional. Asking for the office manager, her superior, or for Dr. Strauss to communicate and coordinate care with a patients specialist will get you intentionally disconnected. Behavior like that is a cancer to any professional medical office and should not be tolerated PERIOD! As a professional it is rare to experience such blatant aggression in a Healthcare office staff member. I would definitely consider that a liability concern. read more

Phillips Eye Center - Optometrists Near Me - Elmwood Park, New Jersey

The experience in this office is not great. We had an appointment at 10 am and the waiting room was filled to the brim with hardly any open seats. People that had appointments since 930 were still waiting by 1045. The staff here has no sense of urgency and then they have this flow within the office that you get seen in one room and then they placed by the exit door to be seen in another with no true explanation of what's going on. If you're ready to spend your day here wasted go ahead. The staff at the front desk also offers no accommodations for their older patients. It is now noon and we have been here since 940. read more

We have been going here for almost 20 years. The doctors are very capable, however the lack of attention to patient assistance is infuriating. All the calls are routed to a call center where you are forced to leave a message and wait for call back that never comes. We have had to call four and five times before receiving a response from the doctor. We have waited four hours to see a doctor. This year especially we have noticed a drastic decline in the the attention given to patient care. read more

Good Place with nice people but the wait and inconsideration is crazy, I went into a waiting room for an hour and then was put in another one with almost 5 people with different stories about how they've waited for 4 hours and how bad this place is with timing and making you wait. Alongside that they were very rude towards the end. read more

What a terrible experience. I went to Dr. Phillips for cataract surgery and he recommended multifocal lenses so that I could read without readers. My distance vision was close to perfect. He said I'd see everything with the multifocal lense. I have attached the glossy brochure that the Dr. handed me to reinforce that I will be able to see reading, intermediate and distance after the procedure. After surgery I could no longer see distance out of the eye he operated on. He said it happens sometimes and that I should have the second eye done. I lost all confidence in Dr. Phllips. I did not get what he promised. He was flippant and rather cavalier about the whole situation. I did not trust that he could make it right by "redoing" and I certainly did not want to have the second eye turn out like the first eye. Then I'd have to wear glasses to see distance... What a mess. I paid over $5000 for the single eye and did not get what I was promised. There was no retribution and the Compliance Officer was obnoxious and defended the situation with legal jargon. In addition, I was told by one of the many staff people there that the post op drops, $60 and the pre op exam $120 was included in the price. They were not. This practice is a factory. There is a real lack of communication. Do Not Go to Phillips Eye Care read more

Phillips Eye Center - Optometrists Near Me - Elmwood Park, New Jersey

I am very dissatisfied with the patient care I received at the Flemington Phillips Eye Center. I was referred there for blepharoplasty (droopy eyelid surgery). The surgical outcome was acceptable but not optimal. The physician failed to establish a doctor patient relationship, did not do a thorough physical exam and rushed all visits. He failed to answer questions or provide adequate pre-op instructions. Phillips Eye Center is a high throughput low patient contact medical practice. I will not go there again for any service. read more

If you're prepared to wait HOURS while waiting to either see the doctor or even wait for your surgery appointment, by all means, waste your time here. Some staff were pleasant and knowledgeable, others were just plain rude. They line people up like cattle (just outside the public waiting room) when awaiting surgery. read more

Dr Phillips and his team were wonderful. If you have any doubts about whether you want to do this now or wait until this covid issue is done, go make your appointment. These people are operating in a very safe manner. Remember their health also depends on making sure everyone stays safe and follows the recommended safety guidelines. From my 1st appointment with a bunch of tests to my 2 cataract surgeries everyone I encountered was professional, personable, and made me feel that every precaution was being taken to keep everyone's health as their number one priority. My vision is good & my eyes are healing nicely. All of my questions and concerns were addressed & I am so glad I got it done. read more

Phillips Eye Center - Nice bug ckean office - Optometrists Near Me - Elmwood Park, New Jersey

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I love the level of professionalism that the entire staff exudes. They're thorough & very accommodating with their patients. I had an emergency surgery done & they stayed past closing time to finish it. I won't go anywhere else. Dr. Maley & Dr. Strauss are the 2 that take care of me & my mom. The other doctors are excellent as well. Keep up the great work! read more

Took my friend there today for an eye checkup. We arrived at 12:50 for a 1:30 appointment. She wasn't seen until 3 p.m. and finished with her appointment until 4:30. This place is totally unorganized and staff running around not accomplishing anything. There are people in the both waiting rooms exposing themselves to germs, especially. It is a full day process here, probably a shorter visit for surgery. I tried to speak to them, but they used every excuse, some even ridiculous for a eye visit to take 3 1/2 hours. This is unacceptable!!! I would never recommend this place to anyone who values their eyesight! read more

I had cataract surgery at Phillips ..I had no problem with the surgery center ( very busy but organized) or the follow up care in the office , however, I called twice in one day several days after my surgery because I was concerned about an issue I was having, wanting to speak to someone to make sure my issue was normal and did not warrant an emergency visit ...I did not receive a call back even though both people I spoke to in the office assured me someone would get back to me.. I feel this is totally unacceptable.. read more

This is the worst eye doctor's visit experience ever. Came in for a 7:45am appointment. Waited until 9:25am, then was shuffled around like cattle to various tests and offices. Did not see the actual doctor until 10am (which ended up being a two minute consult Absolutely crazy!! read more

Why do these drs abused their patients, an appointment is at 12:30 and they don't see you until 2:30pm why? Terrible office!! Don't go to these drs. read more

Yes , the wait time is a little long , but their technology and staff and MD will make you forget about how long you have waited. We saw Dr. Rosenberg , very pleasant read more

You will never get to see Dr. Phillips. They were trying to hustle me into the $10,000 lenses. I just couldn't afford them. I went 4000 for the laser to remove the cataracts. They gave me some doctor named Gupta. Right after the surgery, I can't get in touch with her. I've seen everyone else in the office except her and Dr. Phillips. I went to Elmwood Park because it's close. Now suddenly in order to see her because I can no longer see far. I'm blind almost at a distance which I did not have a problem with before. They want me to go to New Jersey to see her. Be very careful. This is not a nice center but a business which is looking to take your money. You will not ever see Dr. Phillips. My family has been going to him for years and he hung out to dry. read more

Cataract surgery in 2021 resulted in my needing 5 stitches in my eye but that isn't the worst part of the terrible care from Dr Phillips; I had to see a different Dr. who determined the problem after several visits with Dr Phillips resulted in not taking care of the problem he caused! This Dr. should not be in practice. He may have been good at one time but is dangerous based on my experience. If it were not for "Covid" causing courts backlog I would have sued. read more

2/2/2023, just has second eye surgery. My appt to see the doctor is at 10:15 arrived at 10:11 . I am still waiting in the waiting room to see the doctor. THIS WILL BE MY LAST TIME AT THIS PLACE. My time is valuable, how dangerous it is to wait this long to see a doctor, and follow up on problems that this surgery has cause! Very upset as they did the same thing after my first surgery two months ago. Patients should NOT WAIT MORE THEN 15 minutes, for a doctor appointment that was scheduled months ago! This is lack of trust! read more

They have no process. Appointment at noon still waiting at 2. People have jobs and our time is worth money. Need to find a new place!

If I could give no stars I would. the office manger is horrible at her job. our appointment was for 12:45 I went to complain @ 1:15 was told about 10 more mins then at 1:30 was told they are running behind do I want to reschedule! no I'm already here. Absolutely Ridiculous! the girl who roomed us was very nice! Would not recommend!!! read more

SERIOUSLY!!! Stay away from this place. Had cataract and eye lids done, and this is the way everything went. First, I had the right eye done. When he gave me that anesthesia, it felt like someone hit me with a brick that my temple still hurts. They cover you up, you don't see anyone and all I heard - Dr. Phillip. As he proceeded at one point, I told him I was in pain. He said he didn't know why. When anesthesia weird off, I was in such pain that every nerve in my body was jumping. I couldn't open my eye , itching, scratchy, and I only saw white in front of me. I called them at 10 pm and left a message, and no one called me back. The next day, I went in for a check-up. The nurse had to hold my eye open with her fingers so she could do the tests. One Dr. came, and he said Dr. Phillip should look at the eye. Dr. Phillip said, "Some nerve. Right eye till this day hurts. A few times, I got an infection. I called to make an appointment, and no one called me back to make an appointment. The left eye went better. It seems to me, Dr. Phillip did not perform the surgery to the right eye. Eye lids drooped, so I need it surgery. Getting anesthesia was a nightmare. Four times , he kept on inserting the pick line till blood gushed all over. Then, another nurse came, and she did it in one second. Dr Brazzo did the eye lids surgery. Nightmare. He did the left eye first, and it was OK. When he started the right eye, it was hurting me. I told him a few times, and he didn't answer me. He stocked a needle that I could swear was some 3"long and very time, right in my eye bulb. Again, I said it's painful. All he said to the nurse - get the next patient ready. He took off so much skin that my eyes are always pinkish red, they look so tired and itch all the time. He also bruised me, and that will never get better. He made my eye round, and I looked like owl. Well, here are a few photos read more

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Staff is friendly but they obviously have better things to do than actually taking care of their patients. Wait time is always 1 1/2 to 2 hours every time. There is no consideration for people's time and patience. Like most other places of health care, the only motivation that is here is monetary. read more

This office seems to prioritize making money over patient satisfaction. I've been there 3 times and waiting almost 2.5 hours each time. When I talked with their staff about it, they basically said "this is the way it goes here". It seems clear they have quotas and need to pack the office with patients to make their money. I asked if there was anything I could do to be seen quicker (i.e. come extra early) they basically said they could try, but couldn't guarantee. I'm sure the doctors here are excellent and great at what they do. I don't want to be a part of a medical practice that (so obviously) has making money highest on their priority list (and at the cost of patient satisfaction). There is a balance. This office does not seem to make any attempt at finding any middle ground. read more

Of course I get a very generic political response from the office manager. Here is my sincere recommendation, instead of responding with this nonsense you should be up out of your chair walking the waiting room giving patients an update on their waiting times and if you are an hour and a half behind at least give the patient an option to decide what and how they wish to use their time. After reading the other reviews below I feel a bit like a sucker. I should have done a better job of researching and not given so freely to an organization that cares so little and disrespects their patience the way that philips does. On my Facebook I commented on this and received an overwhelming response that I was right. I accurately predicted the response I received from the office manager which was pure bs since no one ever called me that day. Understand that this is a canned response and they have zero interest in resolving a "problem" that they purposefully create to maximize profits at the expense of their patients time. read more

This is place is highly unorganized. I came in at 9:10 for my 9:15 appointment and it's 2 hours and 20 mins waiting to see a doctor. First nurse check in: vision/ eye pressure and dilated eyes. 30 mins wait for eye to be dilated and makes me sit in waiting area. Waiting is area is packed with people without any clue what will be next. Second nurse check in after 30 mins takes pictures and eye scan. Another wait for 45 mins in waiting area. Third nurse check in for eye pictures Waiting again for 30 mins for doctor visits Fourth nurse will now check in for doctor check up waiting again for 15 mins to see doctor. Finally seeing doctor and out in 5 mins. A simple solution to this why have 4 people working on same patient and do different things. One nurse can do all this and make patient Wait for doctor to see. At least patient will save some time and doctor too. I have been going to this place for 10 years and they are getting worst year by year. read more

No respect for the time people have to wait. They must have like 4 waiting rooms because you end up rotating them all. I waited at least 3 hours just to see the doctor. If zero stars was an option i would have set that rating. read more

Dr. Phillips and his entire team are wonderful, caring, and friendly! Although the wait can be long in waiting room, it's most definitely worth it for the care you get. Both of my eyes are now done, and the procedure is quick and painless. I would recommend Dr. Phillips to anyone needing cataract surgery! The office is very clean, and their covid protocols to protect you and the staff are exceptional. So, if you're worried about that, as I was, it's not an issue. They function very safely. read more

Well definitely recommend Philip I center in Elmwood Park New Jersey. They're very courteous and kind and everybody go far and beyond their duties to help you keep up the good work guys and may God bless you and all your families. read more

Two years ago I was given the news that I may need cataract procedure on both eyes, I resisted until recently, I was driving and scared myself because I could not clearly see the road... I have worn glasses/contacts for 60 plus years....my Optometry Specialist recommended I go to his eye surgeon in NJ! Now, I live in CT so why would I seek out a doctor closer to home? The answer is, when your professional refers you to a doctor that has treated him, I listened... From the very first appointment, the process was one of caring and professionalism... Dr. Hadley Phillips, his staff and his techs, all listened. I was given clear instructions and options... after spending a lifetime purchasing glasses and rigid contacts...., I chose the laser procedure and the optimum lens... the medical personnel and techs were amazing .. it is now a month later, I have had both eyes done and I am healing...I am looking forward to the freedom of waking up and seeing.... No more glasses and no more contact lens discomforts...wow , I should have done this sooner.... If you are considering cataract surgery, I recommend driving the extra miles! read more

This place is awful no respect for other people's time. They don't care how long you wait. It's like don't come if you don't want to wait. Poor attitude and no respect. We waited 2hr from our appointment time. No apology absolutely nothing. I suggest you go see different eye doctor that respect your time and who takes appointment time serious. read more

I just had my cataract surgery by Dr. Phillips and I was very satisfied with the way things went. The office was so helpful and professional and friendly!!!! I would highly recommend this Dr. and staff if you are thinking of having surgery. Also, my regular Optemologist said she would go there if she was going to have surgery. I am so glad I went. read more

Talk about a life changing surgery! My optometrist referred me to Dr. Phillips after determining I was forming cataracts during my annual exam. After a very extensive testing regiment (over 3 hours) , Dr. Phillips explained to me what my options were. I decided that if I were going to go ahead with this, that I might as well do it right! I opted for a premium lens that would alleviate the need for me to ever wear glasses again, which I have worn since the fourth grade. Dr. Phillips explained that with the new multifocal lens, it would afford me excellent vision in both distance, intermediate, and close up. My surgeries were two weeks apart. There was neither pain nor discomfort involved with the procedures. Be prepared to spend a couple hours the day after your surgery at the office, being checked and tested once again. I found his staff to be competent, efficient, friendly and caring - with a special shout out to Millie! Within 48 hours after my first surgery, I realized that this just might work! I am currently three weeks past my second surgery. I donated my glasses and tossed my contacts - I have never experienced such concise, perfect vision in my life! I cannot say enough about Dr. Phillips. He completely understood my end goals, and he delivered to perfection! I will be forever indebted! read more

3 + hours wait. Haven't even seen a doctor yet. Staffs are unprofessional. Not friendly, not informative. The most horrible doctor visit ever! read more

I have been going to this office for quite a few years. I have been very satisfied with the care that has been given to me by a few doctors. Always respectful and take care in making sure me health of my eyes are in good standing. This office is very busy with lots of patients and sometime the wait can be a bit long. Its worth the wait! read more

This place is an absolute disaster. I made an appt for my 2 year old daughter with Dr. Compollataro when we arrived at 9 am there were about 30 people waiting already. After waiting for 1.5 hours I asked how many patients were ahead of us and the front desk said they don't know. There were patients arriving who had an appointment in the afternoon but came hours early disregarding their appointment time. There were people coughing their lungs out in the waiting room despite several messages leading up to the appointment date asking to reschedule if you have any sickness symptoms. Overall it was a horrible experience and we ended up leaving. After over 1.5 hrs of waiting with a 2 year old I asked what is going on and how could they get this behind at 9 am with patients and the staff said approximate wait time is 3.5 hrs maybe a little more. It is ABSURD for a pediatric clinic to expect children to wait 3.5 hrs in a waiting room to see the doctor. Whoever manages this clinic needs to be replaced, avoid this place at all costs. I waited 2 months for this appointment only to have to now find a new doctor and wait more. read more

I had cataract surgery at Phillips Eye Center over 2 years ago, from the moment I arrived to the moment I left everyone I came in contact with were professional and courteous. I felt like I was reborn after the surgery seeing distance and vibrant colors for the first time in years!! I go for my check up once a year and have nothing but raves for this center. Friendly caring people!! I would highly recommend this eye center to everyone I know! You can't go wrong with Phillips!!! The doctors are top notch!!! Happy patient, Andrea E. read more

Dr. Phillips and his team are the best. The center is clear and staff is friendly, professional and efficient. Exams take time because they do a lot of tests and you need to wait for your eyes to dilate. The surgery itself is quick and painless. I'm so happy that I went to this center for my cataract surgery. I couldn't be happier. You won't find a better doctor than Dr. Phillips! read more

today12/14/21 had appointment @10:15 i arrived 10:10 and up 11:50 i could not see the DR. NO BODY CARE don't waist your time and look for another center read more

Good place but lacking in providing patients (who have been waiting all afternoon after surgery this morning) information on when they will be handled. Seems there is no process or order to how they take people from the waiting rooms. Folks who came in after are taken before those who were here much longer. So the one star is for customer service; basically it stinks! Lots of staff walking around with folders but that's about all the activity you see. Unbelievable Just to put things in perspective; I'm here since 11am this morning with my elderly mom. It's now after 4pm and we're still not finished. Lots of excuses from them but hard to care what their problems are. Their supposed to care about ours! read more