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    Jacqueline L Reiss, MD

    5.0 (1 review)

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    9 years ago

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    Esse Health

    Esse Health

    1.3(9 reviews)
    10.4 mi

    Front office and support staff are the worst!!! It took weeks for the referral department to get…read moreback to me. The receptionist didn't give me all the info I needed because, "I didn't ask"! Who does that? She stood up and got in my face and tried placing the blame on me saying that I didn't ask for the info. If it weren't so difficult to change doctors, I would. Follow up...today I got a "warning letter" about MY rude behavior towards the staff. I'm guessing the staff didn't mention their own rude behavior. I'm done with this place and the doctors that don't listen to you. Ridiculous!!

    I was a patient for 7 yrs and thought I had a good match with Dr. MacPhee. Unfortunately, that…read morestopped on 7/2026. I requested a visit to discuss my severe insomnia (maybe 2-3 hours sleep a night) and accepted an appointment 3 weeks from my call, confirmed that appointment the Fri before, and it was canceled by the dr 2 days prior. Had to wait almost 2 wks to get in. Had a good visit, ordered blood work, she said she would call me the next day. 2 days came and went. I called and left messages for her and also sent a portal message. When Margaret (triage nurse with a superiority complex) called me, she spoke to me like I was 3 and had no brain cells. When I protested being put back on a medication I hadn't taken for 3 days (didn't have anymore TO take) only for it to be titrated within 2 doses, I was told I was being defensive and she was trying to help. I told her that I was exhausted from no sleep in months at this point, frustrated at the lack of communication, and not understanding why this was being ordered when it wasn't needed. I also stated very clearly that I was NOT yelling or cursing despite how badly I wanted to because of being treated as if I didn't have a voice in my own treatment plan. She said she would talk to the dr and get back to me. Instead, she apparently told the dr I was rude to her and who knows what other lies she stated because I received a certified letter from my dr releasing me from care. The dr never attempted to reach out to me to find out what happened after years of never having an issue. NEVER GO TO THIS DR OR ESSE HEALTH HAZELWOOD!!!!

    Jacqueline L Reiss, MD - internalmed - Updated September 2026

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