I needed my watch piece fixed after I busted the crystal on my Rolex. The turnaround time was…read moreinitially 8-12weeks as they needed to send it to NY for repairs. The store left voicemails throughout the process so I was informed what was happening with the repair order. The watch returned for pickup up in little over a month which was much faster than the initial timeline. The clerks here are professional and courteous. I have no complaints.

Broke my watch and tech tried to hide it. Sent a tissot in navigator 3000 in perfect condition for…read morea battery. When i picked it up and paid for it they said "the tech didnt know how to set the time on it " so I believed them even though I thought hey its 2026 the technician could google the manual. It's available all over the Internet. When I took it home, it was broken the tech dsmsged or broke the time setting pusher on it. DO NOT BRING YOUR WATCHES HERE!!!!!

I had a great experience visiting Vacheron Constantin at South Coast Plaza. I was greeted by…read moreDorothy, who was very friendly, welcoming, and professional. She asked what I was looking for, offered me some water, and showed me several watches they had available for me to try on. I asked if she could put me on the waitlist for 222, and she took care of it right away. Dorothy provided excellent hospitality and made me feel very comfortable throughout my visit. I really appreciated her professionalism, knowledge, and great customer service. I look forward to visiting again!

I had a deeply disappointing experience at this boutique today (July 3rd afternoon) that single…read morehandedly ruined the brand for me. I walked in wearing my Omega Seamaster, looking to try on a few Overseas models. A Chinese sales lady came over to greet me. Because of my smaller wrist size, she also suggested the 34mm. When I asked if that specific reference carried the Geneva Seal, she said yes. It made me realize she was either blatantly lying just to make a sale, or she completely lacks basic knowledge of the Vacheron catalog. Throughout the entire process, she didn't highlight a single complication detail. Instead, she treated me with a bizarre, condescending attitude, bringing up the price of every single watch before I even asked. She repeatedly emphasized the costs as if she assumed I couldn't afford them. At one point, she even condescendingly remarked that these watches "aren't expensive" and bragged that she has sold million dollar pieces before. I'm not sure why her sales history matters to my experience, but her attitude was incredibly classless. The real kicker happened when my buddy walked over and sat down with us. He happened to be wearing a Nautilus. Suddenly, she was offering us the 222 in full gold to try on... and funny enough, she didn't mention the price to him once. When we were leaving, I asked for her business card. She literally refused to give it to me and just said to "come back when I decide." It is embarrassing that a prestigious brand like Vacheron Constantin allows someone with such a cheap, elitist, and judgmental attitude to represent them.

Big shout out to Mr. ALAN L for excellent service on 9/13. You never go wrong with Omega boutique…read moreat South Coast Plaza where sale representatives never look down on customers regardless the variety reason to visit the store ( browsing , tend-to-be buying or serious purchasing ). I have been visiting the store multiple times . Today was my first time purchasing. Alan patiently spent 2 hours consulting and showing me tremendous women watch selections. Since my work requires a watch with high magnetic resistance, Omega provides excellent options for most of model with METAS (magnetic resistance up to 15k gauss , at which standard MRI machines are designed with 1.5 Tesla. I'm very satisfied with Alan's knowledge about the brand's long history established even before other watch brand in 1848. I've been checking out at least 10 different styles . Finally chose the one I really enjoy wearing daily . @Alan: thank you so much for your time and patience! LN

I'd previously reached out to this boutique via their own website inquiring on a ring I was…read moreinterested in purchasing. I didn't hear back from anyone in the six weeks that passed so I decided to go in person and look at the selection and purchase outright if they had my size in stock. I walked in with my daughter, excited to show her why I like Omega over all other brands. I couldn't help but notice that no one acknowledged us. My daughter and I walk around as I'm telling her some of the history of some of the different watches. We made our way through the entire store, still no one acknowledged us. After about 15 minutes, I turn to look for someone to inquire about a ring, and Kian is standing there with a scowl on his face; think judgment personified. I mention to Kian, "I do have some questions, in case you were going to ask." He smirks and responds "What are they?" I ask about rings and he takes three to four steps and says, "They don't really have much, this is what they have," while showing me women's rings. I emphasize I'm looking for men's rings and he walks me over to the seamaster ring which is a woman's ring. Kian then tells me I should go to the website and find a piece I like and reach out to him so he can see if he can locate it for me. I mention to Kian I'd reached out six weeks prior and no one ever responded to my inquiry. I asked if this was the norm and he scoffs, "That one just fell through the cracks, but let me give you my card. Go back on the website and find one you like and reach out to me." I took Kian's card and walked over and saw a Constellation ring. As I was going to turn to ask to see it, a family walked in and they were promptly greeted, welcomed, and offered assistance; a far cry from the experience I had. The treatment offered by Kian was abysmal. Kian's smug attitude is off putting and a detriment to not only Omega but the customer service industry as a whole. If going to this store, avoid Kian at all costs.

This review is long overdue! A huge thank you to CK for all of his help in securing a Nomos watch…read morefor my husband's birthday. He was incredibly patient, professional, and helpful throughout the entire process, and even managed to get the watch sooner than I expected! CK also made the pickup extra special by helping me surprise my husband with his gift, which made the experience even more memorable. We truly appreciated the amazing service and care he provided from start to finish. We will definitely be back for future watch purchases. Thank you so much, CK!

I had an incredible experience purchasing my first Rolex Explorer 36mm from Bhindi Jewelers in…read moreArtesia. From day one, working with Desiree was an absolute pleasure. She is highly professional, transparent, and completely understood my vision as a watch collector. The entire allocation and purchase process was smooth, secure, and incredibly organized. Desiree kept me informed every step of the way, making the pickup day feel genuinely special. Her expertise and dedication to her clients are unmatched. I'm thrilled with my new timepiece and look forward to building out the rest of my collection with Desiree and the Bhindi team. If you are looking for an exceptional, high-integrity luxury watch buying experience, ask for Desiree!

Twice I tried to purchase a Lange at this boutique over the past few years, but both times was…read morediscouraged from doing so by the sales associates. This was always one of my favorite brands but now I know why they have a reputation for poor customer service. The arrogance is astounding. The first time a few years ago I tried to place a deposit on a hot watch with a waiting list, and I wasn't even allowed to do so. So I lost interest in the watch. Interestingly, today that model is readily available but worth much less on the secondary market. My most recent attempt was for a limited edition that was still available to place a deposit for. I made a request that wasn't going to change whether I would buy it or not, just a preference. I was clear I wanted the watch and waited for the payment deposit link via email. But instead, I was told the watch was not for me. Unbelievable. I had also received a message from the ALS instagram account that they would reach out about the watch. It never happened either. Anyway, the watch sold out shortly the day after. It's ok though, as there are many choices in the luxury watch world. I'm not denigrating the product at all, ALS makes some of the most beautiful timepieces in the world. If the original staff of this boutique when it opened were still there (yes, I attended the grand opening years ago), I would have a collection of Lange watches by now. A. Lange und Sohne was the first brand I fell in love with when I began as a collector. But the people really need to work on customer service. Until then, it's not on my wish list anymore.

Just wanted to give some recognition to Marco! I decided to stroll in because I've seen a lot of…read moreYouTube videos on A. Lange & Sohne, and wanted to see what it's like in person. I was welcomed by Marco with a smile and we talked about what made Lange unique. I tried on the Lange 1 and saw there's a reason why the watch community raves about it. I usually like watches that are symmetrical, but there's just something aesthetically pleasing with how the Lange 1 was designed. It's definitely a grail watch! Thanks Marco for the pleasant experience, I will definitely be back when I'm financially ready!

Very good communication and fast transaction speeds. Very quick to refund if there's any issues…read more Jaztime has integrity!

What an absolute jerk. Guys and gals, save yourself the headache, do your homework and stay far far…read moreaway from this place. I sent my info in for a trade to Jaztime for a watch that I saw on their website. Let me just tell you, this guy who called was an absolute jerk. Yes the prices are nice but they will lowball the heck out of your current watch. I was offered 1500 dollars more at another store. He would not come up on my trade. Let's put it this way. I will be getting the same watch tomorrow, box and papers with same reference number. For a lot less out of pocket. I should have read the reviews. This place may have been decent in the past but as far as today goes. This place is terrible!

AAA Honest and Fair. Know them for many years…read moreAlways helpful. Always honest. They help you understand how Market works takes the time to explain either you buy or not. They will be there for long haul. Take your watch for repairs. They are really someone that cares About you not the business!!!

Big shout-out to my friend Victor. I had been searching for a specific piece of jewelry and had…read morecontacted two other well-known jewelers due to their mainstream status before reaching out to Victor. However, it was Victor who came through in the end. Less than 48 hours after contacting him Victor sends me a picture of the exact piece I had been looking for. Victor is a legend and a genuine enthusiast in the world of watches!

I had a great experience there as the service was done properly. The staff was very knowledgeable…read moreabout the movement and the pricing was reasonable.

Went to have two watch bands adjusted that cost $30. Quick and Easy while I waited. I'd go back…read moreagain