Been coming here for a few years now. Noah who works there is just such a genuinely nice and…read morehelpful guy. Always happy to see him and he always makes it such a great experience. The Seiko selection can't be matched anywhere in the state of California and they have a great selection of brands as well.

Brought my son in to buy a new watch. They said someone bought the one we wanted and hadn't updated…read morethe website. We started looking at watches, someone else came in and the salesman left us to take care of them. I'd like your young salesman to know we wound up leaving and buying the Tissot at the next shop. Improvement lesson for my son, and maybe you heard it on the camera as we walked out but service matters. Won't be back here. It's not a good look to drop a female customer with her son for a man.

Frank is a master watch tech with over 30 years of experience who has worked on several of my…read morewatches including TAG-Heuer 2000 and 6000 chronographs and various Seiko models I've owned since new. All of them are working great and I will continue to bring all my watches here for any service needed because I know the work will be done properly and with care. Pricing is not cheap but if you want the work done right, this is the place to go.

Super friendly and helpful staff, awesome collection of watches and clocks. I will be bringing all…read moreof my repairs here!

Shout out to John O'Hare, Viry Galvan, Sucely Manrique and Michelle Cornejo!…read more Had my Rolex serviced here at Tourneau and it was a great experience. Awesome customer service, awesome communication and awesome work on my timepiece. Took about 4 months to complete, some advice...if you have any aftermarket pieces on your watch (IE aftermarket diamond bezel) give the team a heads up. You'll more than likely need to remove the aftermarket piece before they'll start the work. I finally had a chance to wear my timepiece out for my birthday festivities and she's running like a champ ;) Again THANK YOU TEAM TOURNEAU!

My BF had been looking to get a new watch for a while and he settled on a specific Tudor that he…read morewanted. However all the places he checked did not have the model/color combination he wanted and they didn't know when they would get them. We were told they could be backordered for months. When we came here, Ricardo was able to help us order it and have it arrive in store for pickup the next week. We put a deposit down, then came the next week as promised to pick it up. He was polite, informative, and friendly plus most importantly he was able to deliver like he promised. A couple of the other salesmen there didn't want to give us the time of day when we came to pick up the watch, but Ricardo was on point. We were also able to go right up to the service store and get the watch fitted, and the folks in the service store were friendly and quick.

After getting ripped off in Little Saigon over the years I decided to try a real big outfit. Let me…read moreexplain, all the batteries sold in Little Saigon were reasonably priced $8 to$10 but they only lasted 6 months instead of 1 year, I even had them dead during my trips so even if I bring 2 watches it was very annoying so here I am at Time center. This store has been in business over 40 years, the owners are from Thailand so I know this is really legitimate not like many fly by night outfits! It's $12 for a regular watch n $20 for the Tagheur watch battery. It took 30 minutes so we went to Sprouts market. We browse around the store they had beautiful designer watches n even cuckoo clocks! We have a dead cuckoo but I'm not sure I want it fixed the bird drove me crazy n it's too expensive to get it fixed. So this is a one stop for all your watches n grandpa clocks need. I'm at lax my flight is 3 hours! Gosh Schumer stop the shutdown already!, it'll be midnight by the time I get to Miami I'm hoboing here! But I'll have time for another review.

I'm very impressed with both the quality of the watches and the level of customer service here. The…read morestaff was attentive, kind, and genuinely helpful throughout my visit. They made the experience enjoyable and stress-free, which I really appreciated. The watch I purchased feels elegant, classy, and high quality, and I've already received so many compliments on it. It's not easy finding a store that combines professionalism, great pricing, and excellent service so well. I'll definitely be coming back in the future

Went there to have a band adjusted. They did it while I waited, then did it again til I was…read morecompletely satisfied. Extremely patient and courteous, this is now my watch place. Thanks again!

For all those who like me, wear and like watches... and maybe, like me, they never have time go to…read morea watchmaker. This gentleman is great, I was almost sure that I would have to leave the watches for repair longer than a day or two... and it turned out that Marek repaired them on the spot and made sure that everything was in order. 5 watches 40 minutes... I was extremely surprised ;) I highly recommend this service

Thank you to The 1916 Company for a truly great year. I have thoroughly enjoyed my first timepiece…read morefrom your Newport Beach location at Fashion Island mall. Purchasing my first Rolex last year at Hyde Park Jewelers was a very special experience for me, and it has been a joy to own and wear every day. What made the experience even more meaningful was being able to share it with my wife. We had been eagerly anticipating getting her first timepiece as well, and after registering for a special piece last year with Linda Dimartino, she came through for us last month with a call to say it had arrived. That same week tied in nicely with a work anniversary for my wife, so we were able to pick it up on the same day, making the piece even more sentimental. Linda has been professional ever since I met her and great to work with throughout the entire process, always keeping me updated along the way. It feels really special that we both received our first-ever Rolexes from the same store and through the same sales professional -- thank you, Linda! These are timepieces we will enjoy for many years to come and memories we will always value. We are always happy to stop by the store and look forward to visiting Linda again in the near future. We look forward to continuing our journey with The 1916 Company for many more years to come.

Overall, this is a cool store. You can see so many different watches from different makers all at…read moreone time. Easy to get a feel of what you want and what you don't want. Most of the staff was pretty good. Amin and Joshua or excellent. Really friendly. Very knowledgeable. Happy to help. Happy to explain the difference differences between the watches. At the Rolex side it was different. They're too cool for school. Shiva was very offputting. She had no desire to help us, even though she was super friendly to the customers right before us. One of the worst experiences. If you go to the Rolex store at South Coast Plaza you don't get treated like this

My wife (Dianne) went it to have some watch batteries changed. She got great service from Jonathan…read more Here was friendly and knowledgeable. Great prices for the service. Wide variety of watches and jewelry. Thx

Excellent service with Jon Mitchum, and the value in our exchanges was fantastic!!…read moreThey even took our old silver, and gold tooth fillings from past family members.

I had an incredible experience here at the fashion island location. I first met Dylan who was…read moreincredibly accommodating and pleasant to work with. After a few interactions with Dylan, I had intrinsic interest in learning more about Rolex and decided to start collecting. I would highly recommend this store and Dylan in particular!

Excellent workmanship by Raj on my loose precious gem stones we took to him…read more If you are looking for a one of a kind jewelry piece Raj is the person.

The watch looks great. The value was good. Plus it's next door to a great bakery, sandwich place.read more

Big shout-out to my friend Victor. I had been searching for a specific piece of jewelry and had…read morecontacted two other well-known jewelers due to their mainstream status before reaching out to Victor. However, it was Victor who came through in the end. Less than 48 hours after contacting him Victor sends me a picture of the exact piece I had been looking for. Victor is a legend and a genuine enthusiast in the world of watches!

I came in looking to express my interest in a special watch for my upcoming wedding. Definitely was…read morea great experience being able to try on different pieces from all their collections. Luey was especially helpful; you definitely could tell she's passionate about the history and brand. The other staff members were super friendly as well. I'd definitely stop by this boutique just to check out their exhibition pieces.

The staff is inattentive and largely arrogant and detached. Rude rude rude. They made a mistake on…read moremy purchase and when I arrived to correct it they said "I'll be with you in approximately 45 min or an hour". Yikes.