Big shout out to Mr. ALAN L for excellent service on 9/13. You never go wrong with Omega boutique at South Coast Plaza where sale representatives never look down on customers regardless the variety reason to visit the store ( browsing , tend-to-be buying or serious purchasing ). I have been visiting the store multiple times . Today was my first time purchasing. Alan patiently spent 2 hours consulting and showing me tremendous women watch selections. Since my work requires a watch with high magnetic resistance, Omega provides excellent options for most of model with METAS (magnetic resistance up to 15k gauss , at which standard MRI machines are designed with 1.5 Tesla. I'm very satisfied with Alan's knowledge about the brand's long history established even before other watch brand in 1848. I've been checking out at least 10 different styles . Finally chose the one I really enjoy wearing daily . @Alan: thank you so much for your time and patience! LN read more

Omega Boutique - Watches Near Me - Costa Mesa, California

I'd previously reached out to this boutique via their own website inquiring on a ring I was interested in purchasing. I didn't hear back from anyone in the six weeks that passed so I decided to go in person and look at the selection and purchase outright if they had my size in stock. I walked in with my daughter, excited to show her why I like Omega over all other brands. I couldn't help but notice that no one acknowledged us. My daughter and I walk around as I'm telling her some of the history of some of the different watches. We made our way through the entire store, still no one acknowledged us. After about 15 minutes, I turn to look for someone to inquire about a ring, and Kian is standing there with a scowl on his face; think judgment personified. I mention to Kian, "I do have some questions, in case you were going to ask." He smirks and responds "What are they?" I ask about rings and he takes three to four steps and says, "They don't really have much, this is what they have," while showing me women's rings. I emphasize I'm looking for men's rings and he walks me over to the seamaster ring which is a woman's ring. Kian then tells me I should go to the website and find a piece I like and reach out to him so he can see if he can locate it for me. I mention to Kian I'd reached out six weeks prior and no one ever responded to my inquiry. I asked if this was the norm and he scoffs, "That one just fell through the cracks, but let me give you my card. Go back on the website and find one you like and reach out to me." I took Kian's card and walked over and saw a Constellation ring. As I was going to turn to ask to see it, a family walked in and they were promptly greeted, welcomed, and offered assistance; a far cry from the experience I had. The treatment offered by Kian was abysmal. Kian's smug attitude is off putting and a detriment to not only Omega but the customer service industry as a whole. If going to this store, avoid Kian at all costs. read more

Omega Boutique - Kian, the worst associate. - Watches Near Me - Costa Mesa, California

Great boutique and even more stellar staff!!! Was super itching to check out the white dial Speedmaster (previously had the black dial 1861 sapphire sandwich), and decided to pop in first thing in the morning. Cole was legit awesome in showing me an available piece, and I instantly fell in love! Although I couldn't pull the trigger at that very moment, I'm definitely coming back shortly. Looks like my batgirl will have to eventually share wrist time. read more

Omega Boutique - Watches Near Me - Costa Mesa, California

Had a very comfortable and wonderful buying experience thanks to Alexander (Xander)! We walked in hoping to, at the very least, see the Seamaster Planet Ocean 6000m in summer blue in person. Xander was friendly from the get go--none of that bad attitude if they suspect you aren't making a purchase garbage--and informed us they might have one in the store although it might not be available for sale. He brought it out for us to see anyway, and invited us to sit and have a drink. Naturally, my husband had to go with the Macallan 15 lol. He wound up loving the watch and wanted to buy it, but since it was brought in for another client, they had to check if it was alright to sell that day. Everything wound up working out and the entire process was smooth and relaxing. Xander was patient and thorough during all the steps of packaging, adjusting the watch, and explaining all the random tidbits. Even got some extra chocolates to go! No pressure, no attitude, highly recommend. read more

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I can confidently say that this is the most bizarre and offensive customer service I've ever experienced in a high-end store. We purchased two Omega watches, and everyone was incredibly kind and attentive when we did. However, when we needed to replace a battery, the experience was completely different. On Monday, September 7th, I called the store and spoke with a technician. He informed me that I could come in anytime to have the battery installed, as long as I was aware that it would take 30 minutes and that the store closed at 4:30 p.m. I arrived at the store around 2 p.m. and asked the guard how long I would have to wait outside to get in. He responded that he didn't know and that it might take forever. After waiting for a while, I was finally allowed in. When I approached an employee, my blood pressure started to rise. First, he told me that they didn't know if the battery could be installed that day. I explained that I had called and driven 35 miles to the store, so I was not happy with this response. He then said that the technician was on lunch and didn't know how long it would take. He also suggested that I come back or that they could ship the battery to my home. I was furious and told him that this was unacceptable. I had come all the way to the store because I had been told that the battery could be installed. After taking my information, I asked for the employee's name because I intended to call the corporate office to complain. However, he refused to give me his name, saying that he wouldn't give me his name. I then went to another employee and made sure that I was heard. I told him that the employee who had just taken my expensive watch was not wearing a name badge and was refusing to give me his name. Finally, he agreed to give me his card. This experience is unacceptable in a high-end store. I can't even imagine this happening at McDonald's or Ross. I pay thousands of dollars to this store to ensure that I receive good service. This employee is a complete disgrace to the store. His name is Kian Ismaeli. I am also calling the corporate office to report this incident. read more

Great costumer service!!!10 stars. i stopped by and inquired if they can add the links to my watch and without hesitations they said yes. They fix it right on the spot. No charge and they even offered/gave me a new box and a gift. Nothing can beat that. Shoutout to zyden( i think) . He is very helpful and pleasant. read more

Omega Boutique - The boutique. - Watches Near Me - Costa Mesa, California

I am grateful to Cole and the wonderful staff at the Omega Boutique in South Coast Plaza for the outstanding service in providing a complimentary fitting of my vintage Speedmaster that had been passed down to me from my father. They were kind and professional and provided me with a cleaning cloth and a small brochure about the history of my watch and measured my wrist as well. As I received the service I was struck by the significant selection of items on display. I also appreciate the reasonable value and pricing for the quality compared to their other Swiss made competitors that I feel have lesser quality and craftsmanship. This will definitely be my go to place for any new Omega purchases. read more

Omega Boutique - Watches Near Me - Costa Mesa, California

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The people here are too and no pressure. They let me see so many different watches and made recommendations that help with what I was trying to do with my collection versus pushing a sale. Top notch folks. read more

Welcoming service. Informative and personable. Bright and inviting with lounge space to wait while the shopper be shoppin. Decent deals for a speed masters. Nice selections of various models. Zander took good care of us while the hubs did some shopping. Comfortable seating and tables while you check a few out. On second floor take the escalators right by the carousel. Free parking in lots surrounding. read more

Omega Boutique - Watches Near Me - Costa Mesa, California

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I continue to be extremely disappointed with Omega's quality and customer service. I purchased a Seamaster at the end of 2024 expecting the reliability and craftsmanship of a luxury Swiss watch. Instead, the movement failed in less than two years. After waiting more than two months for the repair, I finally received the watch back.... Only for it to fail again just three days later. Omega informed me that the second failure was caused by shipping, explaining that a movement jewel had come loose during transit and that the second hand was rubbing against the inside of the crystal. I find that explanation hard to believe, especially since the watch had supposedly passed final quality control before it was shipped back to me. Regardless of the cause, the watch failed again almost immediately after being returned, and instead of replacing it, Omega required me to send it back for yet another repair. When you spend thousands of dollars on a luxury timepiece, you expect exceptional quality and a company that stands behind its product. My experience has been the opposite. The repeated failures, months-long repair process, and refusal to replace the watch have completely eroded my confidence in the brand. I had planned to purchase a Speedmaster next, but that will not be happening. This Seamaster will be my first and last Omega. Based on my experience, I cannot recommend the brand. read more

I had the most amazing experience today at Omega. I stopped in because my watch had been running slow after I had the battery changed at a local jewelry store close to my home. Humphrey immediately took a look and said, " I think I know what's wrong- the spring that holds battery must have fallen out" The entire Omega team was incredibly professional, knowledgeable, kind, and genuinely committed to providing outstanding customer service. Exceptional customer service is rare these days. Experiences like today remind me why Omega has such a great reputation- and honestly, it makes me want another Omega. I have had my watch 25 years and still looks amazing! Thank you Humphrey and the entire team for going above and beyond For you customers. read more

I can't speak highly enough about the amazing service and hospitality this boutique consistently gives me every time I'm in the store. It's due to this level of excellence that I've purchased more than one watch from this location already! I know they will always provide the highest level of service. For example, I have a couple friends that are also watch enthusiasts who've come with me when I've purchased my watches, and the staff there treat them with the same level of service as myself, even if they're not purchasing anything. I've worked with and gotten to know Tina Fan specifically at this boutique. She has always gone above and beyond with her hospitality. And every purchase I've made has been such an awesome experience! I can 100% recommend working with her when it comes to your next Omega purchase! The photos attached to my review is my newest Omega alongside Tina's which heavily inspired my choice! Thanks again Tina and Omega!!! read more

Omega Boutique - Omega Seamaster Diver 300 alongside Tina's. - Watches Near Me - Costa Mesa, California

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Every visit to Omega at South Coast Plaza has been outstanding, thanks to Tina. She delivers phenomenal customer service and always goes above and beyond to make sure the experience is special. Every time we stop by, we're treated like VIPs. There's never any pressure, just a true 5-star experience from start to finish. The whole team at Omega is fantastic and sets the bar for what great customer experience should look like. Other stores could definitely take notes. Tina is kind, attentive, and incredibly knowledgeable. She makes the entire process smooth and enjoyable, and she's just as wonderful with my family and friends, always making sure everyone feels welcomed and taken care of. Because of her professionalism and genuine care, Omega has become a place I actually look forward to visiting. read more

Racist experience at this location today. I dont recommend visiting or buying from this store. Omega needs to train the staff or fire the manager of this location due to Racist atmosphere and behavior. When they let me in. guard move to a position to focus on me. The salesperson brought out a watch... then the guard slammed the door shut behind me. Like I was gonna run out into thw mall with the watch. It was an aggressive no one could misunderstand and embarrassing. I told the saleman tahnks fir showing me the watch but i want be buying anything from their location. I like Omega watches, but this location's staff needs training or fire whoever's (saleman, guard, site manager) behind that energy. Luxury shouldn't feel like you're under suspicion." read more

There are two associates that you should avoid, being Kian and Alan. I strongly recommend working only Tina (assistant manager) or Humphrey (service technician). I don't have experience with the other associates, Xander, Cole, or Madison. Kian scraped my wrist while rushing to put on a Seamaster mesh bracelet. On a different occasion where I was there having my Speedmaster bracelet resized (read below), I was reading the omega chronicle book (a huge red book describing Omega's history by the boutique entrance). He suddenly appeared in front, moved my tote bag and closed the Omega Chronicles book nearly on my fingers. He stated he "needed the entire space right now" for a different client, when I was only occupying the left ~1/4th-1/3rd of the counter space. The client and him ended up only occupying the right 1/4th of the space. He offered no apology nor acknowledgment in both situations. Alan tried to iterate that "people who buy these [Speedmaster Professional, Black $9,000/White $9,100/Reverse Panda $10,400] pieces don't care about the price - the price difference is nothing" and attempted to pressure me into purchasing on the spot. Seeing I was taking a long time taking pictures/doing comparisons, he asked "what else is there to compare/decide?" He also improperly resized my bracelet, taking over 30 minutes to add a single link incorrectly--flipping its orientation, scratching it with a screwdriver, and placing it on the wrong side, resulting in a non-centered clasp. I ultimately had it corrected at 1916 Company in Fashion Island. No resolution has been offered for the scratched link or wasted time by boutique management (Janice Huang). In contrast, Tina and Humphrey were outstanding and exemplified the level of professionalism expected at a luxury boutique. If you do visit, I strongly recommend working with Tina or Humphrey. read more

Wanted to give a shout out to this boutique. I purchased a small seconds Aqua Terra on a NATO strap yesterday and thoroughly enjoyed the experience. I figured I would walk in, ask for what I wanted, pay and leave. That wasn't the case! They made it an experience. Champagne was served while my wife and I waited for the watch to be sized, they have all options of nato straps available to look at/purchase, and to top it off the customer service was fantastic. For those who are new to purchasing, the watch prices are what's shown on Omega's website, so you can know what to expect going in. I would (will) absolutely return here for another Omega watch. What a great experience. Cheers! read more

This boutique is amazing, hands down the nicest and most professional people out there in the business. If youre ever thinking of getting a watch this is the place to go. Zander was able to help me and did an outstanding job of getting me what I needed. Five stars! read more

My boyfriend and I went in to look at some watches and ended up walking out with one that he LOVED! Alan was really patient and knowledgeable about all the different models we were looking at. We didn't feel rushed in our decision even though we stayed a little past closing. My boyfriend even went back in again today to get the watch resized since it was a little too loose for him after wearing it for a bit. Alan was there again and helped him out - service was 10/10 - love that guy read more

I came to the store for batter change. The lady is suggesting that I may need $600 service in order for the new battery to work, Even with that, she try to sell the service in a very harsh tone, poker face. Walk away, quite disappointed. Just get the battery change at another watch shop: $65, done. read more

A good friend of mine & I took a quick trip up to South Coast Plaza in Costa Mesa from San Diego for a quick lunch turnaround. Shortly after eating at Populaire Modern Bistro, we stopped in at the Omega Boutique and were welcomed by Tina who was absolutely amazing! My buddy wanted to obtain more information on the Omega Speedmaster Moon Professional Watch. In addition, he also looked at the Seamaster 300M "007 Edition". She made sure we were comfortable, offered us coffee, champagne, and offered to show us any of the watches we wanted to look more closely at. Tina was very professional, helpful, knowledgeable, and sociable. We exchanged information and my buddy definitely wanted to return with his wife to introduce to Tina and show her the 007 Seamaster which he only saw in-person for the first time today. We wanted to see the presentation boxes for both watches which Tina had no problem showing us. Upon leaving, Tina gave us both their catalog of their watches, and bottled water for us for our drive back to San Diego. If you're looking for an Omega watch, or just want to see the models they have for the current year, stop in and see Tina. read more

Omega Boutique - Men's Speedmaster Moon Professional Watch & Seamaster 300M "007 Edition" - Watches Near Me - Costa Mesa, California

My wife and I stopped by the boutique for a quick browse through some of the wonderful timepieces that Omega makes. We were greeted by Hiroo who was warm and welcoming without the air of pretentiousness that is present in the watch stood next door (ahem...Rolex). Hiroo and I got chatting about watches and I ended up finding a new bracelet for my speedy (it's the same bracelet that is on the FOIS); even though all I was buying was a bracelet Hiroo treated us as though we were buying the most expensive watch in the store - I couldn't recommend him enough if you're looking to purchase a luxury watch. Hiroo even took the time to swap the bracelet out for me and give it a polish/cleaning; I left the store feeling like I just got a new watch and continue to get compliments on how well it looks weeks after my visit. THANKS H read more

Omega Boutique - Omega speedy - Watches Near Me - Costa Mesa, California

Xander was an awesome representative that made my first experience visiting an omega boutique a great one. He's very knowledgeable and made me feel way more confident with the watch I wanted to purchase. read more

My watch clasp broke (a known issue) on a Planet Ocean that was about 6 months old. Edward asked me to come in and told me he would have the clasp ready. I was in and out in 15 mins, which would have been less but my son was completely enamored by the shiny pieces. Edward saved the day, and I would go back to him for purchase or service. Five star all the way! read more

The service and knowledge at Omega are top notch. Thank you Edward for such a wonderful buying experience. I'm totally enjoying this classic timepiece . read more

Omega Boutique - Omega Speedmaster - Watches Near Me - Costa Mesa, California

Was greeted by an Asian woman, think her name is Pal. I thought I needed to add a link to a watch I received from my boss but I didn't understand the butterfly clasp mechanic. She had 2 link ready to put on but when she opened the clasp and put the watch on my wrist.... We realized I needed a link removed. She was kind and removed the link free of charge. I felt bad I wasted their time but I'll be back for my future watches. Thank you! read more

Stopped by today to order a rubber strap and deployant clasp for me Seamaster. I hear it takes awhile at some places for it to come in but they had it in stock. I believe the sales rep was Humphrey. Got me sorted out right away Super friendly, very helpful and showed me how to wear and adjust. Said anytime I want to switch back to the bracelet just bring it in and they'll do it for free! Even the security guard was friendly. read more

Omega Boutique - Rubber strap with clasp - Watches Near Me - Costa Mesa, California

This was my first time at an Omega boutique, and I was very impressed. I was visiting there with a Watch enthusiast group, and they at made us feel very welcome. They even pulled out a rare Snoopy Speedmaster for our viewing pleasure, and took a picture our group in front of the Gold astronaut statue. The Speedmaster has always been my grail. When I do make that purchase, it will be here. read more

Omega Boutique - The rare Snoopy Speedmaster. - Watches Near Me - Costa Mesa, California

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Forgot to update my review I am happier than a clam!!! Pulled the trigger on the classic blue wave dial (Omega SMP 300m) few months back. Worth every penny... LOVE this watch and a classic worthy addition to my collection. Also got my PO back from the service center. As previously mentioned the staff here [Lee, Hiroo, Humphrey, Tina] are beyond fantastic. Friendly, knowledgeable and watch people. Omega makes lifetime timepieces without any of the rude BS of the other retailers. Or Rolex games. I have a few more models on my purchase list [The NTTD, Snoopy, Worldtimer] Even the overlooked Deville line is great. read more

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I bought my Omega Seamaster Sedna Gold here. They treated me spectacularly, with professionalism, cordiality and beer.

This review is mainly for Madison but of course also for the craftsmanship of Omega watches. I went to South Coast today just to have lunch and had zero intentions to purchase a watch. Madison assisted me and she was patient, attentive, & down to earth. I was debating between Cartier and Omega and she had no problem letting me decide at my own pace. The Omega quality was superior to Cartier but honestly, Madison's sales style was icing on the cake and helped me really make my decision. She was tip of tongue with Omega knowledge. I trusted her and I trusted the brand. Thank you for such a great buying experience for my very first ultra luxury watch, Madison! read more

Have not been able to wear my seamaster for awhile as it was too big so I stopped by to have it adjusted. The staff was super friendly and adjusted my watch promptly and with a smile. Was super excited he even reset the date and time for me. read more

Popped into the Omega Boutique and was immediately greeted by Edward whom I advised that the bracelet of my mid-sized Omega SMP (Reference number 2252.50.00) needed adjustment. I furnished Edward my timepiece, and he started removing links as needed. Three minutes later, Edward returned my watch (and excess links) to me and it fit perfect! Edward's friendliness and professionalism score high marks, and are reasons for me to return to this location! read more

Stopped by last year to inquire about a collection of Seamasters available only at boutiques in certain cities. I would be traveling to one of these cities and was interested to know if I could reserve a Seamaster to purchase on my trip. Jonathan at this boutique was very personable, helpful, and knowledgeable about all of Omega's watch collections. In fact, he was even very familiar with the city I would be traveling to, and coordinated with a boutique there to hold the watch for me. Amazing customer service by Jonathan! He went above and beyond, and I will definitely be back to purchase from him in the future. It seems that a common topic on message boards or reviews of watch boutiques in general is the perceived link between the watch that you wear into a boutique and the customer service that you receive. I happened to be wearing an entry-level, non-Omega mechanical GMT (my best watch at the time), but I received absolute top-notch customer service throughout my time at this boutique. read more

Hands down my favorite Omega Boutique! Lee and staff were able to hook me up with a Cal.321 Ed White Speedy bracelet for my FOIS Speedmaster. Couldn't be happier with the results - the steel bracelet transforms this watch and they sized it to perfection! Overall service and attention to detail were excellent. Highly recommended to both existing Omega owners and folks looking for their first purchase. read more

Omega Boutique - Speedy FOIS with Ed White bracelet goodness. - Watches Near Me - Costa Mesa, California

Another wonderful experience at the Omega boutique. Thank you very much to Edward. You were very helpful and informative with my Seamaster 300m. Truly customer service at its highest, Edward had multiple solutions right away and was able to take care of it on the spot. This is the only Omega AD I will visit because the client service quotient and relationships are highly valued. Thank you again, Edward! read more

Thank you Tina for helping me find the perfect watch. I really appreciate your expertise and patience in helping me navigate through the Omega rich history. read more

Omega Boutique - Watches Near Me - Costa Mesa, California

Purchased a new watch this afternoon and had a great experience. Lee helped me out and he couldn't have been nicer or more knowledgeable - just a genuinely great guy. read more

I've purchased 2 watches from this boutique and both experiences have been excellent. The staff is knowledgeable of the brand and they will help you with the decision making. The customer service is first class and there is no sales pressure Tina, Hiroo and Jonathan have made my purchases memorable and I can not really think of how to make them better. Again, thanks to all of you read more

Omega Boutique - Watches Near Me - Costa Mesa, California

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This boutique is run with nothing but courteous and friendly staff. Lee deserves a special mention for going far out of his way to earn our business and really work for the sale. He has in turn further acquired some special pieces for me and couldn't be happier with his professionalism and character. I've passed by many times just to throw a quick hello his way, and he's always been there with a smile. If you're looking for the place to essentially see near every Omega timepiece all in one spot, this is your place. Omega makes some of the most spectacular watches today that are actually "attainable," without hostage negotiations and signing over a kidney. read more

I came in recently with my husband who was bringing in a family vintage Omega for restoration. Edward handled the service request very nicely and professionally. My husband enjoyed chatting with him and his enthusiasm for the brand. My husband also brought in another watch that he bought second-hand and Edward was very gracious in helping him check out the bezel and check the timing. He even brought out a strap to let him try on his new watch. In the future, we will be back for sure to pick up a strap or two and consider future purchases. Overall, a very nice boutique, minimal sales pressure and passionate staff. read more