This cleaner miss up everything that I took to them. My clothes looks as if they wash everything in the washer. A $ 300 dollar coat that I bought in January came to me two sizes to small. I wore my coat to Mardi Gras and put it in Jaguar cleaners on Cottage Hill Road and the sleeves was up my arms. I could not close it and the wool fabric was all roll up and they told me that I bought it from Nordstrom like that and said they was not paying for my coat. read more

Customer service, not only at this location but at all the Jaguar stores is amazing ! The ladies that waited on me each time I dropped off or picked up my dry cleaning were professional, courteous and above all, wanted to meet my needs above and beyond expectations. My clothes looked fabulous when I picked them up and they had them ready when promised, before time actually. The prices are cheaper than any other dry cleaners I've used in Mobile yet and still my clothes were done too notch. Bravo ! read more

Jaguar Cleaners & Formal Wear - Don't be left out with other high prices for men's formal wear for all occasions. Best prices ! - Dry Cleaning Near Me - Mobile, Alabama

Beware of their scam!!!! When I went to be sized for this, for a Saturday rental, the lady told me it would be due back on Monday since they are closed on Sundays. I pick it up, try it on, and they tell me to have a good time. Nobody mentioned to bring it back tomorrow. They then charged me $120 for another day for bringing it back on the day they told me to. They argue that it's posted and their employees have to memorize to say that they are open on Sunday's during Mardi Gras. Which no one did. NEVER AGAIN! read more

Needed a tuxedo at the last moment for a two day rental. They were able to fit me and provided the tuxedo right then. Real good customer service. read more

Absolutely terrible! Manager Tom is extremely rude and completely unprofessional. If there is an issue he will not compensate you for ruined clothing. Awful! read more

Do not take them at their word. They make commitments, agree to time frames that they are then unable to fulfill.

They try to fee you for any reason they can. I called three times in a week for fitting info. I asked do they do it the day of a ball they said yes but didn't warn about a "day of fee" or whatever they call it. THEN they expect the tux returned by noon on a WEEKDAY like people don't have work and they charged a fee for that too. Their excuse for that fee was someone else could've brought it... paid over 160 for RENTING A TUX 110% do not recommend read more

Mr. Tommie Holt was very rude to me for an error that his employee made in quoting me a price for preserving wedding dress. He cut our conversation off and hung up. Now this was an employee admitted error, but he refused to allow any compensation in the cost for their error. The young lady who quoted a wrong price was very kind when I took the dress in. Just as I told him that I would never do business with Jaguar Cleaners again. He was rude and his tone was very rude also. Their rating is zero!! They only got the one star because it wouldn't post without one. He had an I don't care mentality! Ali read more

Tux didn't fit well. The staff was friendly and helpful. But my vest ended way too high. And I believe the jacket was not the same one I tried on. But in the end I went to the Ball and had a good time read more

I would like to apologize to the ladies working at you Cottage Hill location. I should have realized that this time of year they are not interested in laundry and cleaning but in Tux and Tail rentals only. I got in line at the drive through and waited my turn. (20 minutes) As the car in front of me was receiving service from a lady from the cleaners, she directed me to pull into the second lane at the drive through. I did as requested. A lady came to my truck and I gave her my Dry Cleaning and laundry along with my name. She explained that they pre-charge for formal dresses, I gave her my credit card and waited. And waited. and waited, Three cars came through the drive through and was waited on. Finally a different lady came to me and ask if I was picking up? I explained about the other lady having my laundry, dry cleaning and card. I waited, another car was waited on. A third young lady came to my truck and asked my name? I gave it to her and again waited and waited. I finally got out of my truck and went inside to see if there was a problem with my card or something. No problem just had to put the ID labels on all my garment, charge for all my garment, then I could leave. As I left, I thanked the first lady for her service. Again, I apologize for taking laundry and items to be dry cleaned to your business. I promise not to do it again and will tell every one of my friends and anyone who will listen not to insult you with their laundry and cleaning. Have a wounderful day. Sincerely, Pat read more

The older woman and the younger one who work at the cottage hill location were extremely rude the moment my husband walked in the door to return his rental tux, my husband isn't a confrontational person so he came and told me what was going on and that there was a 30$ late fee. I walked in to pay it but was met with extremely rude demanding behavior. I than made the decision since I couldn't receive a ounce of respect from neither employee that I was cancelling the card and NOT paying the late fee and will NO LONGER Do business with this company after the way my husband and I was treated over a misunderstanding. Behavior like that doesn't need to be handling with the public directly. Wish I would have gotten names but good luck getting the money after that behavior read more

Writing this review for my mom because she forgot how to log into her yelp account Outstanding service! They went above and beyond regular service. This location fixed a piece of clothing another cleaners screwed up. Not only did they amend another cleaners mess, they took a personal interest in me as a client. read more

Very aggravating! I've been using their free pickup for a while now and, until now, it's been spotty. However, do you see the bag that is pictured below? That bag has been on my door for 3 weeks SOLID! They have texted me asking me if I DON'T want them to come by and pick up my bag. This is a basic flaw of their pickup service. You have to text "NO" if you DON'T want them to come by and get your bag. It needs to be where you have to say "Yes" for them to come by. Anyway, after 2 weeks, I decided to call them up about it. Which is problem #2. You cannot get directly to the store. I went on the "phone menu merry-go-round" and finally just pushed any button to get someone. After over 5 minutes, I finally talked to this lady who I told the problem. She was very understanding and said that she would send an email to the OWNER for them to call me. I left my number, a week later, NOTHING. The bag is still on my door. I am going to go ahead and take my stuff to Master's Cleaners from now on. read more

Jaguar Cleaners & Formal Wear - Dry Cleaning Near Me - Mobile, Alabama

My husband waited in line for 2 solid hours to pick up his tails and 45 minutes to return them. You would think during Mardi Gras, their busiest season this process would be down to a science. I understand some wait time, but 2 hours is unacceptable! The time wasted on this, cost a lot more than the savings of the rental. read more

Incredible! Incredibly unprofessional, that is. While the wedding dress was cleaned sufficiently, the customer service is absolutely subpar. I dropped the dress off at the Schillinger road location and had to send it back for a re-clean because of a ball point ink mark on the bodice that was not there originally. Ok. Accidents happen. I was good with it. Until I get a call telling me to go see the owner at the Cottage Hill main store. He wants me to inspect the dress there ( yes, I clarified, it was at that location) before placing in a box for preservation. Hmm, ok, I'll go. I get there today and ask for Tom the owner, as I was instructed, and he proceeds to tell he doesn't know where the dress is and doesn't know what I'm taking about. I explained that Angie called me with instructions. Now he is so unprofessional in the way he and his clerks handled this. The dress was there and the price was different than quoted. Before I really exploded, I just paid and took my dress, no box. I don't need to be told that it's not his problem. As the owner, I believe he should have been much more professional. Read the reviews, and heed them. There are other cleaners in Mobile. read more

Fair prices. We had a very difficult stain that had to be reworked and they did a great job on getting it out!

I personally agree that all the customer service for the couple of locations I have been to have always treated me very well and I don't understand why other people would have an issue with customer service here especially. I have spoken personally with the owner and he was very professional and tried to help me in every way possible. I had my step son's karate uniform that was in terrible shape with stains all over it and he had an event coming up within short notice of like one week. The owner personally took control of the situation and really helped me with his uniform. I didn't think he had a prayer and thought I was going to have to pay another $90 for another uniform I didn't have. Tom, the owner was a miracle worker as far as that was concerned and for that I am so grateful. As fat as customer service, all of the ladies showed me nothing but respect and I recommend this place to anyone. BRAVO !! read more

We regularly use this location and even drive out of our way to do so. Today, they refused to honor a coupon because we didn't provide it when dropping off the items. I have no idea what difference that makes but since there are many, many cleaners in Mobile, its all about customer service. The young lady was very nice and apologetic about it, but said it was store policy. Simply put, they just lost all our business (mens and womens suits, tux, formal dresses, etc.) read more

I have used these cleaners in the past and thought I would give them our business for renting a tux here. What a big mistake! Pants and shirt fit fine during the fitting but the night of the event, the pants were too tight and too short. The shirt neck was too tight and the sleeves were too short. The vest was too small and the strap just fell off, so I had to safety pin it back together. And the bow tie was smooshed on one side from being in a plastic bag too long. I will never rent a tux here again. read more

Do not bring your clothes here. I have been trying to track down 4 dress shirts that they have lost for 2 weeks now. Went in person twice to get these, and they said they would "try to locate them." I have called every day, and my calls keep getting transferred and I leave messages and they won't call me back. Horrible customer service - $500 worth of clothes missing. No explanation. If I could give 0 stars, I would have. read more

I am so surprised by the negative comments as I have had nothing but tremendous overall satisfaction for YEARS with these folks. Through the years I've had a shirt come home wrinkled or a pair of pants maybe not done as well as normal. brought them back, no questions asked, (they do like to have the receipt) and it gets taken care of. Management and workers have Always been professional and polite. I'm not going anywhere else! read more

I recently took a set of sheets and one bedspread to Jaguar Cleaners just to be washed - nothing special needed, just washed. When the girl completed the ticket and told me how much it was going to cost, I almost fell over - $83 just to wash a set of sheets and a bedspread! I told her I could buy new sheets and a bedspread for less than that! Won't be going back there for any laundry needs! read more

Actually deserves ZERO stars! They treated my husband horribly! We are out of towners visiting friends and were invited to one of the Mardi Gras Balls. He was recommended by our friends to get fitted for a tux rental. They refused service to him because of his out of state drivers license. He offered an obscene amount of money cash deposit to show his good faith or take his credit card info and was told "no". They said he needed someone with an Alabama drivers license to 'co-sign' for him. Seriously?? He then asked, "what if a military member with an out of state DL who was stationed in AL needed to rent for an event or wedding?. The owner/manager told him that they would require a letter from their Commanding Officer stating need and to claim responsibility. Yeah, like our military commanders don't have enough on their plates to do. It's unfortunate the way this business handles out of town guests and tourism. Will be contacting the Chamber of Commerce. If you are 'not from here, you're not welcome here" read more

Rented a ball suit and yes was rushed out didn't notice a stain on front missed a hour of the ball due to having to go back to get a shirt owner super rude said was to check it before left shirt wasn't cleaned at all 2nd year this has happened so one start is to much wish I could give no stars would poor ownership and rude to talk to and try to make it better finding new place read more

I dropped off a suede dress to be cleaned at the Jaguar Cleaners Bel Air Blvd location on February 8, 2023. It was supposed to be ready to pick up the next day on February 9, 2023. However, I went to pick up on that Monday, February 13, 2023 and the dress was not there. I was told it was at the main facility on Hillcrest Rd. The attendant called that office and was told they couldn't find it, but would look. I went back on February 16th and 22nd, still dress was not there. I called on the main facility on Hillcrest Road on 02/28/2023 and was told dress would be ready in a couple of days. I called Bel Air location today, 03/02/2023 and no one answered and voicemail was full. I also called Hillcrest location and no one answered and voicemail also full and call disconnected. I now feel that my dress is lost or was taken or given to someone else. I will NEVER use Jaguar Cleaners again, whether or not I get my dress back. I will now follow up with the BBB in hopes of getting the cost of my dress from Jaguar Cleaners. HORRIBLE CUSTOMER SERVICE! read more

Would rate this place a "0" if I could. Worst rental experience ever. Rented a black tie tux that came with no black tie. Employee tried to blame me. I requested reimbursement for the black tie I had to PURCHASE out of state, 6 phone calls and a trip in person to their main office, they finally get back to me 2 days later saying the best they can do is store credit. Shirt came with a stain, seam was splitting on pants, and hem job on jacket sleeve was undone. You get what you pay for, this place is the epitome of CHEAP. I don't understand how they stay in business. Contacted the owner Tommy Holt directly who proceeded to call me a liar and tell me he'll reimburse me for the black tie I had to buy only if he gets to keep it. Told me never to call this number again and hung up. read more

Awesome service! Will be back for sure! Always use to rent a tux during Mardi Gras. And the dry cleaning service is awesome as well

Wow! I've never been to any other of the Jaguar cleaners but this one in particular will let you (the customer) know that you are not on the favorable side of the supply and demand curve during Mardi Gras season, when a short notice tails (if above the Mason-Dixon read as Tailcoat) rental is needed. Lets start with the good: timely service at an affordable price. Lets dig into the negative now...this is one establishment where the staff would benefit from some sort of customer service skills training. As soon as you walk in, there is an atmosphere of accusations that you will most likely be stealing the formal wear never to be seen again. Don't bother coming here if you don't have a driver's license as I was told directly from a staffer, "if you aren't responsible enough to drive then you aren't responsible to rent from us." I wonder if they realize there are responsible folks out there who are physically unable to obtain a driver's license. Anywah I am on active duty, stationed here in the thriving metropolis known as Mobile Alabama, and even that did not excuse me from their accusatory demeanor. Even my military ID, out of state license with a local address, and in state concealed carry permit was not enough to deem me responsible. I had to give them the name and number of my supervisor so I could be "hunted down" as they said, if I decided to depart scene with their exquisite hand crafted made in China 100% polyester formal wear. Upon return for delivery the parking lot (approx. 15-20 spaces) was completely full and as soon as I put my vehicle in park I was immediately accosted by two more of their wonderful staffers stating that I could not park there (the curbside pickup/drop off station) even for a minute and that the line was soooooo long inside it was going to take me at least 10 minutes to return my tux...excuse me tails, and I had to park at the nearby Burger King.....awesome. Finally I make it inside, just to find I could be served immediately and was 1 of 2 customers inside. Who is filling up the parking lot if only 2 customers are inside? Whatever....As I walked away from returning my tails garb and having it run through a military type inspection, I didn't know whether to feel angry about the experience or happy I received the tails in time for the event. 5 stars for mission completion here, negative 3 stars for the s*** attitude of their employees. Take your business elsewhere if you can. read more

LOST MY PANTS! I dropped off some clothes including 2 full suits at the Jaguar Cleaners on Airport Blvd. and picked them up a few days later. As soon as I got home I noticed that one of my suit pants were missing. I immediately went back to the cleaners and told the woman working there that I was missing a pair of pants. She shrugged her shoulders, said there was nothing she could do and told me to call the main office and ask for "DeDe." I've now called the main office multiple times and DeDe has never been there. I have given my information to multiple people that work there who gave me a ton of attitude like it's my fault the pants are missing. They all told me they would give my information to DeDe and would get back to me. It has now been 2 WEEKS and I still haven't heard back from them. I understand that mistakes happen but I at least expect them to do their job and TRY to look for the pants that THEY lost. I will no longer give my business to Jaguar Cleaners. read more

I was in town visiting family on a break from work and only had one day so I used these individuals for same day service, my uniform jacket was clean properly but my uniform tie that I'm required for work was misplaced, so I explained to staff I had to return the next morning and needed my tie for work and got absolutely no help and to make a long story short the owner decided he would get around to it some time the next day when he had time regardless of the fact that I had a flight first thing in the morning and as of now am having to leave family early to take an earlier flight to route thru a company base to get a new uniform tie for work, and the employees and owner have a very who gives a crap attitude and couldn't be bothered with your issues even though there the cause of said issues. I definitely don't recommend entrusting this company with anything important they will not take you or your business serious and will have a who gives a crap attitude when the screw up your needs and will not go the distance to fix there mistakes. read more

I brought in a men's blazer at the Cottage Hill location on December 7 for a damage claim. I was told that a manager would call me on the following day. I never received a phone call regarding the damaged item. On December 30, I stopped to check on the item. The item was brought to me with an informational paper about cloth eating bugs stapled to the garment bag. I never received a phone call and was told on the 30th that I would have to make another trip in to see a manager. I am extremely disappointed in the level of customer service. I am not disputing whether bugs damaged the garment but I do know that it was dropped off at the location with no damage. It had been worn a few days previously and had no signs of damage. read more

Do not use this dry cleaner. I brought fives things in to get cleaned and they mixed up one of my husband's shirt with someone else. They then lied to me about where his shirt was. They still cannot locate his shirt. I wouldn't be so upset if they were honest in the beginning. I also didn't mention that it was a $70 dress shirt. Let's see how they handle this situation. read more

Had a great experience with Jaguar Cleaners & Formal wear. We had to rent a tails suit for a Mardi Gras ball and I would 10/10 recommend going to them for any rental needs. They provided amazing service and made sure everything was perfect. read more

We got a tuxedo for Mardi Gras here and they could not get the sizing right. The sleeves were too short or neck too tight. This is where everyone sent us to go and we were really disappointed. read more

Came in with 30% off coupon to have 2 military - dry clean only shirts and 10 dress shirts, 3 of which are dry clean only. Was told that my coupon was no good and they don't dry clean shirts. Launder only... I showed them that my $150 shirts' say "dry clean only" and was told "I don't know what to tell you... We don't dry-clean shirts". 10 years of dry cleaning I have never been told this! Totally unacceptable!!!! So what service do you offer? Expensive laundry and press? The quickie clean will do that for a dollar a pound! read more

If you want your clothes starched this is the worst possible place to take them. My shirts and jeans were harder when I brought them than when they were returned from Jaguars. All my welding shirts had wrinkles in them when I got them back. read more

The customer service is awful. The manager was rude, awkward and would not honor my coupon because apparently you're supposed to give it to them when you drop off the clothes rather than when you pay... who knew? That doesn't even make sense. I'd much rather look for a place that actually cares about their customers... it goes a long way in these times... especially if you're a small business. Anyone have any other recommendations on good dry cleaners? read more

I was in from out of town last week for the Inca Ball. Thank goodness my sis-in-law was able to go in personally to put the required $10 deposit down and show her Alabama drivers license. They refused to take my measurements over the phone with a credit card for deposit. What if I did not know anyone in town that was willing to make the extra effort to go in personally to take care of this? When she arrived the little grey haired boss lady told her my measurements did not make any sense, that I could not be that in the waist and be the measured arm length. What? I was measured by a professional and these were the measurements they took. The grey haired rude boss lady argued with her and my sis-n-law just made up some number that she would accept as a true measurement. When I arrived to pick up the rental, I knew right away who was running things in this store, because she was barking orders out at her exhausted staff, "do this, do that, don't do this this way, do this this way", all the while not one person even greeted me to the store or even made eye contact. When I did get the rental, just as expected the sleeves were not correct and the shoes were like flip flops. I did not have time to even try to ask for adjustments or changing the shoe size as I was afraid of being reprimanded from Master Grandma Grey Hairs. On my way out she barked one final order to me as I am opening the door to leave, "NO BEADS OR LEIS BECAUSE PEOPLE THINK WE ARE PLAYING BUT WE WILL CHARGE YOU IF YOU WEAR BEADS OR LEIS!"- okay Master Granny Grey Hairs, I got it on the HUGE sign that you hung on the rental stating again what was very clear! Wait, isn't this Mardi Gras, and that is the thing to do, is put beads on and reveal the streets and ballroom showing off your prized beads and leis? It was like renting a swimsuit and them COMMANDING you that you are not to get it wet, or you will be charged! Besides the fact that this is a cleaners, and that is what you do, clean things. I did not wear any beads or leis and I looked like an idiot and party pooper when someone would say, "HEY, you need some beads!!", sorry, Master Grandma Grey Hairs told me I could not. Not allowed. I would never rent a hanger from this place again. She needs to learn about customer service and be happy that anyone even wants to come into your RUDE shop. Overall, it was a wonderful experience...NOT! read more

Unfortunately they did not dry clean my daughter's dress when they said they would and when they told me that they said they called me. The only thing that the girl who called said was my first name and the wrong last name. Then said, 'did you drop off'? I thought at the time it was a prank call and hung up. Neither girl would give their names. I asked for the manager and a big man walked over and said he would give me 10% off for my troubles since it is quite a few miles from where I live. Then girl number two told him she called me to get permission to clean the dress since there is beading all over it. Girl number two never said where she was calling from or who she was. I told the manager I clearly printed my name on the form provided by girl number one and she entered my last name incorrectly which started this whole thing and I also showed her the dress and all the decorations on it since it is very pretty and is for my child's dance but girl number one was so indifferent she never looked up or even commented on the dress. He was rude to me and said girl number one was new. Poor management to not have new people work with a more experienced employee so people like me don't have to be mistreated and drive all over town because employees don't know how to make a proper business call or do their job! read more

Just left this location with 4 pair of pants; 2 pair of jeans and 2 pair cotton. Left them this morning with instructions to dry clean as well as 30% off coupon for dry cleaning. When I picked up they all had been laundered with no starch. Pretty much told tough luck as it wasn't her fault and she didn't work in the back. I could leave the clothes and they would re-do but I needed for trip in the morning. Not a Happy Camper! For Jaguar; the Ticket # is 773344 read more