Listen to the bad reviews. We were forced to purchase a vest and shirt for "bead stains." I will…read moretell everyone I know to rent from other places, avoid getting scammed.

Excellent customer service and what a beautiful selection! I love the fact that there is only one…read moreof each dress style. Therefore I won't see my twin at the ball I planned to attend. Victoria is exceptionally sweet and helpful! I love this place and the $25 "try on" fee is well worth it! I'm hooked! I LOVE THIS PLACE!!

I just received my first batch of work from Oak Master Tailor and they are perfectly done…read more.. Let me say that again. The tailoring is *perfect* I got some jeans, a skirt and a pair of pants taken in. My daughter got a dress taken down an entire two sizes. Both look flawless. When I met Terry, the Tailor, I was excited to meet a hometown man who definitely knew his stuff when it came to not just tailoring but couture, fashion houses, art and fashion history, etc. It made me hopeful because, unlike some other cities, Mobile still struggles to make space for progressive, current black owned business. However, I fear the "Mobile mindedness" curse may strike in the case of the customer service training here. Terry is one person. He can't do it all. The first time I called I spoke to him and his warmth and friendliness is what made me decide to take a chance on him. However, a personal event prevented him from meeting his projected deadline. No big deal, things happen... But the young lady who called to tell me this was ill-prepared as a customer facing employee. I was notified the mid-day on the day I was supposed to pickup. She did not offer me a new pickup time. So I said "ok I'll come tomorrow morning!" *Then* she said "it won't be until after 3" So I said "ok that's fine, but I think I should receive some kind of discount on my next order." Let's stop here: What I said is that I *plan* on giving you future business, but feel I should be compensated for this inconvenience. As a business owner, this is a *small* cost to maintain trust between yourself and your client. She puts me on hold and comes back to tell me that it is difficult to take in jeans and the dress is also difficult. Wrong. Answer. I then tried my best to explain, as a fellow business owner and someone who has been recognized professionally for customer service from several international hospitality brands I've worked for, why this is not the best route. Regardless of how many times I said "as a business owner to a business owner" it seems she felt I was disgruntled and relayed that to another employee. The other employee called me to better explain why there was a delay and I fully understood and didnt mind the delay. That's not the point. The point is that, in business you are exchanging two things: 1) an expectation 2) trust. You set an expectation and when you meet it, you gain the customer trust....and trust means business. It won't matter how perfect my jeans turn out if I now know that if my clothes are going to be late, I won't find out until halfway through the day and I also won't be compensated for that lack of follow-up. Again. Terry, his sister who reached out to me and his work...are impeccable. But I hope they are not sabotaged by naive customer service agents. Here's a free lesson: Dealing with customers is like dealing with toddlers. If you set an expectation, they really don't care why the trust is being broken. And if you break the trust, you better have something handy to smooth things over. If I tell my kids we are going to the zoo. They get excited because they are going to the zoo. If I then look at my bank account and realize we have to shift gears. I can just say "oh sorry. I'm broke. We arent going" and prepare for meltdowns. Kids don't understand money and don't care. You said we were going. And now you're full of it. What is a better option is saying "hey we can't go to the zoo. But we can go to the park, and how about we get some ice cream?" Is it the zoo? No. But it is *something* ...so the kids are disappointed but still jazzed about the park and ice cream makes it clear you are making an effort to make amends. That is ******exactly******* how this situation should have been handled. Firstly, I should have been contacted *as soon* as they knew my order would be delayed. Like 10a when they open, not 2pm. Secondly, that employee should have had an offer *in hand* that was not a large financial impact on Terry but was enough to make amends. $5 off the next alteration, a small gift card, shoot a damn ham sammich! *something* Like this is customer service basics. Thirdly, she absolutely should NOT have come to me with the answer/excuse that my pieces were "hard" .... Then they expectation should have been clear from the beginning when I dropped them off. I'm going by *your* time that *you* set. I'm not the one who gave you a deadline. You gave you a deadline. So ...if you knew it was hard, you should have given yourself an extra few days! Anyway. I will continue to do business with them because, as I said, the work is flawless and Terry and his sister are good people. And I have faith that they will read this review and coach the young lady on the phones that day.

From the owner: Our Business specializes in Custom Tailoring, Alteration, Tuxedo Rentals, and Embroidery…read more

I GIVE FRANCIA'S FORMAL AFFAIR 5 STARS! I have been using…read morethis store for my formal ware needs for nearly 20 years. The Jimmy Francia Team have ALWAYS been super HELPFUL, FAST, and PRICE COMPETITIVE! Their quality is second to none! Thank you Francia's! Dan McDaniel

Francia's Formal Affair is a family owned business, that prides itself on providing a quality,…read moretailored, product for both men and women. Located on Airport Blvd, it is a comfortable store with ample parking, amazingly well staffed, and exceedingly well stocked with top notch selections of dresses and every size and style available. I went in, last minute as usual, needing a set of tails for a Mardi Gras Ball. I was surprised to see Jimmy Francia, his wife, and the rest of his family working hard trying to serve both immediate need customers, and a wedding party that apparently failed to make an appointment. They were slammed busy, and still had an organized way of dealing with customers first come first served and made sure to take accurate measurements and even provided sizes for me to try on of every single piece of the tuxedo, down to the collar extension so that the shirt wouldn't be to big under the vest. After giving me an awesome deal price wise, I was very pleased with the transaction. Even if that was the end of the story, I would high recommend them, however the day I was supposed to return my tux, I was invited last minute to another ball, I called Jimmy and for a nominal fee, he gave me a fresh shirt in the same size, and told me to keep the tux another night. The tux fit like a glove, made sure that I was dealt with professionally and in a timely manner, and everything was smooth and well done! Thank you Jimmy and your family for making sure I was well dressed and ready to attend a Mardi Gras Ball, 2 in fact!

The staff was very friendly and helpful! My husband got two complete suits at a very reasonable…read moreprice, with alterations done the same day. We will definitely be back for more and highly recommend for any big and tall guys to go there for their suit/tux needs. They have boys too! All their stuff there is very good quality and beautifully made. I can't say enough good things, just go check them out!

I recently had to do some unexpected clothes shopping for my dad, who's a big guy at 5XL, and I…read morecame to Just In Fashions as a newbie to Big & Tall stores. Turns out this store has it all and is run by a great Mobile family who made me feel right at home with their friendly and very helpful feedback. This isn't your run-of-the-mill clothing store either: think of a high-end department store that can dress you from head to toe in elegance and style without breaking the bank, and you've got Just In Fashions Big & Tall. Highly recommended, and I'll definitely be back for dad!

Fire selection of clothing nice rental tuxedos worked well with my dad's wedding and was the best…read moreplace so far

Took my groomsman in there yesterday (11.17.23) and had the worst experience. I believe his name…read morewas Phillip. Tried to bait and switch from the start, arrogant, made jokes about my father-in-law's size, you name it. I will never go to a MWH again and neither will any of my friends.

Best rental place in town. These folks are knowledgeable and professional! Don't go anywhere else!read more

Used them to rent a tux. They were very friendly, professional and quick with what needed to be…read moredone. I'll definitely be using them in the future.

I was so into the idea of Party city delivering balloons for my sons birthday. I had scheduled the…read moredelivery two days in advanced for a 7pm - 8pm delivery the day before my sons birthday. On the day of delivery the store 'ghosted' me. The delivery partner sent me an image of the store's posting a word document saying they were closing early (at four) due to weather conditions. The store did not call me to say they were closing early. Mind you, there were no weather advisories for the area on Tuesday February 16th, 2021. We live 30 minutes from the Gulf of Mexico, there was not a single patch of 'ice' on the road. It was cold. End of story. Never received my order. Called corporate twice before it was escalated (even called the store FOUR times). No response. I would highly recommend getting balloons from another business. For a store that is seemingly on the verge of closing down they did not give a crap. I would bet they will be out of business by the years end.

If I could post a review with zero stars I would. The most inept and unprofessional staff I have…read moreever seen in my existence. I had not been to this location in some time. Easily since before the pandemic. May I say it is horrendous. No one working here shows an ounce of professionalism. Barely greets the customers, speaks to you as if you're a bother an infringing on their time, could not answer questions about THEIR products, and speaking proper grammar? Forget it. Lines long. Not helpful at all. Demeanor and facial expressions and attitudes are deplorable. Corporate needs to do a clean sweep and start over. I will NEVER spend a dime here again. If I have to pay more money at Hobby Lobby or visit 10 Dollar Trees to find ONE with helium then so be it. Pop Shelf here I come. Never again Party City; Mobile.