I don't even know where to begin. I bought my car here about 2 years ago and everything was fine…read morewith the sale- no complaints. But yesterday I brought it in for service ( 4 new tires, new filters, and I had oil leaking in my garage) at 9 in the morning. I was told I had a 9AM appointment. I had another ride to go home so I left the car there. 6 hours went by with NO communication so I called them at 3PM and after the person who answered the phone searching around, I was told my car is just at the point where they are changing the tires. I asked if they knew anything about the oil? The man on the phone had no idea and even after asking people had to have Brian call me back. Well Brian never called me back I waited another 40 minutes (we were getting close to closing time now) and was told oh yeah come on down the car is done. I said what happened with the oil? Why was it leaking? And was told that just the cap was loose, but it sounded weird the way he didn't know what I was talking about so it gave me a bad feeling. Well I got there to pick my car up, and I paid ($1140) and was told everything is fine but I see on my print out it says "cracked pan zip tied together". Of course I asked about it and Brian had NO idea-he went into the back for SO LONG and came out and basically accused me of having it being broken even though I BOUGHT MY CAR FROM THEM AND HAVE NEVER TAKEN IT ANYWHERE ELSE. He refused to do anything about it, did not even tell me on the phone so it could be fixed and was basically staring at me like well what do you want me to do. I don't understand how you can bring your car in here to get fixed and not only do they NOT fix it....they break it. At least now I know why no one called me all day. Oh and to top it all off when I got home I checked all my tires, they are not even the same brand. They gave me 3 tires the same and one on the back is a totally different tire. I am BEYOND disgusted of how this service department is run and we will NEVER be going back or buying cars from here again.

Great and fantastic sales service and management quick and easy if your going here to buy a car go…read moreto Anthony he helped us out and no hassle or games, thank you guys for great customer service and care.

To be honest, I only called to ask about an Explorer they had for sale. The dealer is in a small…read moretown and there is one, maybe two Ford dealers for miles. I would certainly give them the opportunity to earn my business. At one point I considered a career in sales and worked at another dealer for a couple of months, so I know how the business works.

Just got a new Ford Bronco from Ed Donato. Was a great experience from start to finish. He was…read moreknowledgeable, pleasant and efficient. Delivery was easy and he got us a great price on the trade in as well!

I had junior help out with buying a vehicle. I looked at a few used vehicles and ended up settling…read moreon a 2022 Honda Civic Sport that had just arrived on a truck. The entire experience was enjoyable. He was very professional and easy to work with. He helped get the best prices and incorporated a military discount on my new vehicle. I would recommend this dealership to others.

I purchased a pre owned Range Rover from FX Honda and it was a pleasant experience. Started…read moreprocess by sending an email with proposed deal including trade in which I thought was fair number. Quick response from Ellis who asked for photos and more detail on my trade. Short time later had specific deal with numbers that aligned with my expectation. Drove 4 hours up there (really wanted specific car) fully expecting some last minute games and mentally prepared to leave if any - totally unnecessary! Everyone I came in contact with was straight forward. Ellis who I had been corresponding with for a few weeks is a true gentleman. Paperwork processed expediently by a pleasant young lady that was actually the owner's daughter and was back on road in my new car in under 2 hours, with no games at all regarding trade/price. Had a follow up issue regarding spare key which was resolved by them a few weeks later by sending new key and a check to program at a LR dealer. Thanks to all at FX Honda as it is clear having bought multiple cars during my life, this is a reputable family dealership well worth my time!

We'd give 10 if we could. After our (former) 2021 Prius…read morePrime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly). After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday. Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us. I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

After approaching multiple body shops to install our spoiler, we took a risk to see if Dave could…read moredo it. Without hesitation he accepted the challenge and had it finished by the next day. Despite a few minor flaws, we are happy with the finished product especially since he was the only person who would help as we called everywhere spanning from Watertown to Syracuse and everywhere in between. Don't underestimate this man, he is definitely skilled in the trade.

Recently had some damage to my 2015 Outlander Sport. Took it to Dave's and the price was great…read morecompared to some other estimates I got. To my surprise I got my ride back 2 days later and it looks great! I highly recommend for any auto body repairs!!! Also, Facebook has their hours messed up...they are open Monday thru Friday.

The driver was quick, friendly, and helpful. He loaded my vehicle quickly and took it to the…read moredesired destination as requested. I would use them again.

Great service. Arrived on time. Takes Great care of your vehicle…read more Friendly driver! Great price! Called and scheduled an appointment. Picked up on time.

We were recently camping in Henderson with our family . The AC on my daughters car went out and her…read morecar was making a horrible noise . She was towing a trailer and in 3 days we were traveling back to Michigan . We were in the middle of a major heat wave wave ! Out of desperation we called Moore's which happened to be the closest we could find to our campground . They had us bring the car right now and assured us they would have us back on the road before we needed to leave . . The Ac was fixed the next day and the cost was very resonable ! Don't be put off by the exterior of this place . They are good people and know what they are doing. Highly recommend!

I would not recommend this company to anyone and here is why. My husband and I had a wheel bearing…read morego on our boat trailer as we were heading home about 10 minutes from Henderson, NY. We had a friend that gave us the contact info for Moore's Garage, my husband called and spoke with a gentleman Clyde who said he would be out to see if he could fix our issue. After waiting 45 minutes, my husband called him back and he said that he was just leaving and wasn't sure if he had the part for our trailer. My husband asked it he could tow our boat to his garage and we could come back the next day to fix it as we had the parts home, which is was over 2 hours away. Clyde told my husband the he didn't think his truck could handle a boat and that he didn't want to do this. We were complete flabbergasted that this guy for was real! I would think twice before calling this service garage for assistance!