Great Hospice If you're looking for one where the nurses only come once a week and spend 15 minutes…read morewith you, and when you need them, they say they'll call you back and don't, or promise to send medication and don't, or when you text them a message, you receive a response, which is basically getting chastised like you're a little child & a burden. My mother was put on this hospice by her doctor. When they came out, they promised the moon and stars and told me that they would be here for me and my mom anytime, 24/7, and to never be afraid to call or text them.... The nurse came out once and couldn't get out of here fast enough... Then a few days ago, my mom was vomiting uncontrollably, like 2 1/2 cups, and she's 83 years old. So I contacted them, and they said to give her Zofran rather than coming out. The next day, my mom began vomiting uncontrollably again, and I contacted the nurse, and she said that she would call me back within 30 to 60 minutes. She never called me back. It wasn't until later that night that she responded and told me that she could get me some Zofran by 11 PM at night!!! Well, the Zofran never arrived, and I was searching for respite care and found another company that said they offered respite care, but my mom had to be a patient, and they could do a lateral transfer. So I let this company know that I would be doing the lateral transfer. Before I had even met the new company or signed any papers, this hospice discharged my mother and refused to offer her any assistance for her extreme vomiting. What I was told is that there is what's called a "lateral transfer," which means the original hospice does not stop offering services until the new hospice is set up... Well, this hospice discharged my mother before I had even met the new hospice and refused to help her at all with her nausea which lasted for a day and a half as they discharged her before she was admitted to the new hospice, couldn't stop vomiting and ended up having to go to the emergency room to get fluids which was not part of the advanced directive It's supposed to be what's called a lateral transfer so that the patient is not without care at any point in time. In my opinion, this hospice either has way too many patients or this is the "welfare version of hospice." I won't mention the name of the new hospice, but their nurses will come out four times a week, they offer respite care, and they are more of the Mercedes of hospices, and it's totally free through my mother's insurance. I won't name them, as I'm sure they don't want to be involved with this review, but do your research, talk to friends and family, and don't make the mistake I made of just going with whoever you're told to go with... If I could give them no stars, I would. The social worker was amazing, as was the chaplain, but the rest of the team utterly FAILED to even give my mom the most basic of care when she needed it most.
Hey yelp... We need a zero star option!
