From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I would like to begin by stating that these are my personal opinions and observations concerning my…read moretime spent and experiences working with Leaps and Bounds. Other individuals may have different opinions and experiences, but these are mine. My tenure at this company was very short lived. I'd been attracted to it after seeing their social media posts and ad campaigns. Employees were prominently pictured on social media, meetings/company breakfasts shown, and happy customers pictured next to their new equipment. I was even included on two social media posts during my short tenure. I discovered, in short order, that the company's social media/advertisement persona was not entirely accurate to it's real life culture, values, and day-to-day operation. I worked in the company's HVAC installation department, so I can only confidently present my opinions based on my experience with this end of the business in particular. The company does operate HVAC service and plumbing service/installation. I've no experience in those departments. Leaps and Bounds (L&B), formerly AC Service Pros, has been in operation for approximately 2yrs and has begun rapid expansion of it's business model within the last year. It is my opinion that with that expansion has come rapid and significant decline in quality of workmanship and compliance with the Pennsylvania Uniform Construction Code (PA UCC). I had observed, reported, and attempted to rectify issues with installation that I believed went against customers' best interests, standard trade practices, and that were, in some cases, blatant violations of PA UCC and EPA 608. Opinions and observations presented in later paragraphs will explain why I have come to this conclusion about the company. Firstly, I had observed that a decent amount of L&B's installers had less than one year of experience in the HVAC trade. Most began their HVAC career with L&B and had assumed that L&B's company practices, operation, and lack of oversight/back end support were standard within the industry. After all, their only point of comparison was L&B. Certain persons working with and recovering refrigerants also had no EPA 608 certification at any level and were not being directly supervised by an individual who held a certification. Sometimes, certification holders were not even on site. With that said, L&B had some installers with an abundance of experience and proper certifications. However, this would lead to extremely large variations in quality of installs from job to job. Additionally, concerns amoungst more experienced installers regarding job quality, back end support, and logistical support were ever present. The turnover rate for experienced installers was high due to these factors. In fact, the install manager that interviewed and hired me had quit within a week of my hiring. Call backs and warranty repairs on equipment that was less than one year old was routine for this company, and mainly stemmed from their use of less experienced persons as install technicians. Restricted TXV's and filter dryer replacements were common due to their non-use of nitrogen flow when brazing and excessive use of brazing material, causing excessive build up of contaminates within the lineset. Other common call backs would include supply/return ducts and trunks falling apart due to improper securing methods, system issues due to a plethora of ductwork deficiencies (improper sealing, undersized returns, supplies not receiving enough airflow leaks, ductwork/grilles falling apart or off the wall, etc...), leaks stemming from non-glued PVC fittings or backpitch, system failure caused by improper wiring. One specific issue that I'd like to mention would be a warranty call that I responded to in which the installing technician ran a 10/2 UF wire up the side of the home and wire stapled it across the home's asphalt shingled roof, running it back down the side of the home to the mini split ODU. A run across the basement and along the house's siding was possible and is what I had replaced the previous run with. The roof was obviously compromised and shingled needed to be replaced due to the previous installers negligence. The company meetings that I had experienced also differed from what had been portrayed on social media. The first meeting I had been in attendance for consisted of one of the owner's, Brandon Carey, all but yelling at everyone in attendance in regards to many of the quality issues and callbacks that I have mentioned in previous paragraphs. Rather than taking responsibility for their role in the issues regarding quality and call backs, by means of using in experienced technicians as leads and providing minimal support/training, installers were singled out in front of the group and threats were made to reduce pay or move to flat rate based pay due to the issues. No solutions like increased training, supervision, or creation of a company wide standard practices booklet were provide

I contacted CleanAir and requested them to come clean our air ducts. Ed called back within hours…read moreand we set up an appointment. He was prompt with arrival and upon inspecting our ducts, he said that he thought we could wait a few years because they weren't that bad. He would do them, but suggested we save the $$$ for a few years. Who does that?? He has my business in a couple years! Honesty. You don't see that too much anymore.

Great experience with CleanAirVent. Very easy (and quick) to schedule the vent cleaning. He showed…read moreup on time and was done quickly. Highly recommend him.

You sense a reliable and trustworthy company just by the appearance of their business and the years…read moreof their operation. That's why I had G.F.Bowman install my new furnace and air conditioning system. I want to thank technicians Caleb and Alex for a job well done.

Come when expected, professional. detailed. will call no one else to repair my furnace…read more Knowledgeable and courteous Does not over charge or take advantage of customer

Highly recommend. I will never use anyone else, especially after my furnace died and within 2 weeks…read moremy hot water heater also needed replaced. They removed the old and replaced with the new all on the same day. He and his employees are the best. Quick response as well as Shane goes above and beyond to help his customers. He really cares and it shows. His employees are also highly skilled as well as polite and respectful. I'm a customer for life.

The staff at SJ Moyer were so helpful and kind. I was given a fair and reasonable estimate, and…read morethey stuck to what they quoted. Their schedule was super booked, but they still managed to fit in replacing my heater during a super cold week. I would definitely recommend using SJ Moyer, and would use them again in the future.

They came to fix our heat quite quickly after we called on a Saturday evening. They did an amazing…read morejob for an even more amazing price!! The gentlemen came in a mask and explained everything quite well. He went above and beyond what needed to be done to fix our problem. I highly recommend!!

The guys at B&B are outstanding. Give them a call, they will talk to you, set your mind at ease…read more and will get the job done.

Our heat went out and Jake stopped by to quickly discover the motor died. He drove to pick up the…read morenew motor and returned to install it. How's that for service? He was very knowledgeable and detailed to ensure everything was working properly. I would recommend again and again if you need anything done with your heating and cooling. 5 Stars!

I highly recommend NS Johnson for your HVAC needs. From getting estimate to the the install of a…read morenew central air system these guys were very professional. It was all done in a timely manner, and they beat other estimates by almost $1000. The install was done in 2days, letting us know when arrival would be, what was needed if anything to the end educating us on the thermostat.

Poor staff communication. The price was higher then the competition. I felt like the employee…read moredidn't wanna be there. Service was incomplete. I would recommend a different company.

In Central PA I would, and will keep my business with this company. From the time it took to get…read moreto my house, the professionalism and friendliness of both the technician, and customer service it was unparalleled! Even better, I paid half as much if not even much more, than the brands I see on TV daily!!! When it comes to HVAC in the future I know where I will call!!!!

We needed to replace a cast iron baseboard along an outside wall in our bathroom. The base board…read moreunit developed a leak and needed to be replaced, so we called Santos Mechanical. Immediately they told us they could replace the baseboard. They provided us with several options. After choosing a baseboard, Santos Mechanical quickly ascertained the parts, removed the old unit, and replaced the new unit and parts. They worked efficiently, maintained a neat working environment, and completed the job with functionality and an excellent appearance. In addition to the replacement of the unit, our entire system had to be drained. After completing the replacement Santos Mechanical had to refill our entire system which has two different phases. They had to be in our entire house where they carefully moved furniture when necessary. They were very careful to cleanup as they went from room to room. They are very trustworthy and considerate of our home. The price was very reasonable and the estimate reflected the final costs of the entire repair.

Got heater and AC going and changed the sump in basement...these guys are excellent...will be using…read morethem again!