After selling our home, we were in a pinch to shop and find the best renters insurance that would…read morecover all of our belongs in two separate places. Rachael was quick to get us a very competitive quote, that actually had the coverage that we needed and asked for. She listened to our needs and met them, where others that we shopped didn't listen. Thank you for taking the time to listen to our needs and finding us the correct coverage at a competitive price!

From the owner: Auto, Home, Life and Business Insuranceread more

Been with this agent for a few years now and it's always been a great experience. It's a small…read moreoffice tucked away from the main road but worth the visit. Everyone is very nice and knowledgeable.

Nannette was great to work with. She and her staff were very helpful and knowledgeable and were…read moreable to get me insurance within the same day. I will be doing future business with them for all our insurance needs. Thank you Nannette for the great experience!!!

Took all my info, told me he could help me get insurance for my son. Dana said he'd call me within…read morean hour and never heard from him again.

PHENOMENAL Customer Service!!!! Five stars are not enough! Mr. Dana Husser at 1st Choice Insurance…read moreBrokers LLC is the V-E-R-Y BEST at finding the right Insurance Coverage for you. With 17 years experience, I learned so much from him and feel very relieved to know I now have the right kind of insurance. Plus I am saving a ton of money compared to being on my husband's insurance plan at work! Dana is not only informative, understanding, and patient, he is dedicated to helping you understand your options. No matter your budget or health requirements, we know Dana will be able to help you. He also offers other types of insurance as well, such as Auto, Home and Business. We would not use any other Insurance Broker!

The Wheeler insurance policies do save you money and are competitive. They really take the time to…read moreunderstand your unique insurance needs and tailor a package that covers you. I think relationally, they are one of the best in the business. Often we think of insurance policies as a non-entity and a faceless presence but when we need them it REALLY helps to have a person in the know who can respond in a timely fashion. They are licensed across several Western states and can handle all private and commercial insurance matters. We have entrusted the Wheelers to insure some of our properties and it has been effortless. Having just started their client portfolio, take advantage of their doubled efforts to earn your business! Highly recommend.

From the owner: My clients, get to speak directly to me their local agent. They get to build a client-agent…read morerelationship with me, someone they can trust. In this day, a large amount of “local” agents, are not accessible to their clients. They have to speak with the agents producers, which is fine, but they miss out on getting to know their agent on a more personal level. Also, I have access to writing quotes through a handful of other companies if my primary appointed company (American National) happens to not be the right fit. I go to bat for my client to get the right protection they need at the best cost.

The insurance agents are hard to get a hold of, the secretaries are rude and it doesn't seem like…read morethey pass information along to the agents. I wasn't even assigned an agent for a year, they took my money but when I needed to talk to someone I got the cold shoulder because I wasn't assigned. I had to spend a day researching information on who to get ahold of and finally got a number for their Vice President of sales and marketing for the state of Idaho. He was able to put things in motion and get me the help I needed. However, since then things have gone back to the same lousy service. I honestly believe that the service would be better with the replacement of their secretaries, but once you have someone doing your job for you, why would you give that up.

From the owner: i sale insuranceread more

Matt has been extremely helpful in sorting out some insurance issues my daughter has had recently…read more He was able to figure things out and help us when seemingly no one else could and we will always be thankful to him for that. He's a great guy and he's really come through for us so if you're looking for an insurance agent, look no further. Thanks Matt. -Tom and Genny S.

Matt was great to work with. We worked with Matt on six policies and he helped refine exactly what…read morewe needed for insurance by comparing what we currently had to what was stronger overall coverage. Matt took the time to clearly explain where we could simplify duplicated coverages which had never been done before. Eventually we not only saved money without reducing any of our coverages but also for the first time we understand what we own. We could never have tied everything together without his expertise and detailed assistance. When you want to work with someone that has your best interest at heart you should contact Matt. For the record, I rarely write reviews, but this time it was deserved. Tom W Hayden

This agent was great when it was about getting the initial policy..... 9 months later we get the…read morereal truth on the internal staff professionalism and customer service this agency offers. We live in a high brush territory we're told, so Allstate sends out an inspection. Kathy Busch the business manager sends us an email stating that unless certain items aren't corrected they will not renew. Fare enough, I call Kathy after receiving her photos from the inspector to find out exactly what we need to do. As we go through the photos she explains you need to clear the brush and dead trees on the south side of your property and fill in the areas below the side decks with a solid surface material to the ground. This was backed up with photos from the inspector showing the underneath of both decks, clear enough for me to see what I need to do. Got it! As I progress In rectifying the items I send Kathy photos... first the brush clearing and she approves what I've done. About a month later I start sending my progress on the deck enclosures and at this point things get really weird and she's telling me I see this here and this there! So I email here back with pictures off all our stair and deck surfaces and she tells me it all has to be enclosed!!!!!! This was never communicated in the inspection pictures and it was Kathy's poor communication that led to our immediate frustration and beyond that... her rebuttal to try to save her ass. Steve you need to make this right or make staff changes. We will not renew our policy with you (duh) nor will we renew our main residence with Allstate.

I recently signed up for auto insurance with Allstate, And this branch is where my local agents are…read morelocated. So far everything has been good. Except when some information was needed since I transfered over from another insurance company. I basically was getting harassing letters in the mail saying "sorry we can't provide you the coverage you selected" and when I called in about the situation, I was told some forms that were supposedly sent out to me (which I never received) in the mail, I was suppose to fill out and turn in, Were late and I was "running out of time" so my policy would lapse and be canceled out completely. Was very confused and confronted them saying thats unjustified and they need to resend the paper work out and do there job and not penalize there clients for something that was clearly there fault. (fast fwd) I sent everything in and I get a call saying some info is still missing and or doesn't look right. And I tried to rectify the situation in the nicest way possible, And I was told in a very rude manner "You have only been insured for 4 months" we are going to cancel out your policy all together since you have not been insured for 6 months", When really I have been insured for 10 months (counting renewal with the old company) and I was talked to in the most rudest voice ever, And like I was a flat out liar. And after I had the proper paper work faxed over. All I got in return was "We got what we need from your former insurance company, You're fine" again in a rude tone and not nice and understanding. So if I could give customer service a rating I would give it a rating of -0 stars.. When you work for a company and deal with a customer and or client. You don't treat them like they are liars and like you are above them. So if you are going to deal with this branch in person, Proceed with caution and at your own risk. You are better off dealing with majority of the work online or by calling the 800 number. Steven, Don't know if you read these reviews but you're staff needs to be reprimanded if they mistreat clients and or new potential clients. I feel as if I should receive an apology from the company at this branch. Very dissatisfied with the local customer service I have had to deal with and experience. So again if you are going in or calling. Try at your own risk and proceed with caution.

After a $900 increase on my auto policy for one vehicle I asked the agent to check for a lesser…read morepremium. I waited a week and with no response I searched the market and found the same coverages for a lower premium. I purchased auto and homeowners coverage through a different company. I sent an email to the former agent advising her of this move and requesting a cancellation of the policies with her company. I didn't receive a response to the email so I called her this morning. She had not read my email. She said she had found a better rate for my auto policy but of course she hadn't contacted me with that information. I have been a customer since 2012 but retaining existing customers doesn't seem a priority.

Leslie was a God-send to us when tying to decide on a medicare plan. She was so kind and patient in…read moreexplaining a very complex decision we needed to make. So grate for her kindness and expertise!!

A+++ experience with this company. We were first greeted by Ciara who helped get us set up and…read moreconnected with Missy who then took over with getting us insurance. Missy took our information and all we can say is, "Wowza!" She did her research, on our behalf, to get us the personalized policy to best meet our needs. Between she and Ciara, they continued to communicate with us both getting and providing the information necessary to get us the best policy at the best deal without compromising coverage based on our individual needs. We can't say enough about Tweedy Insurance Group in Coeur d'Alene!