This agent was great when it was about getting the initial policy..... 9 months later we get the…read morereal truth on the internal staff professionalism and customer service this agency offers. We live in a high brush territory we're told, so Allstate sends out an inspection. Kathy Busch the business manager sends us an email stating that unless certain items aren't corrected they will not renew. Fare enough, I call Kathy after receiving her photos from the inspector to find out exactly what we need to do. As we go through the photos she explains you need to clear the brush and dead trees on the south side of your property and fill in the areas below the side decks with a solid surface material to the ground. This was backed up with photos from the inspector showing the underneath of both decks, clear enough for me to see what I need to do. Got it! As I progress In rectifying the items I send Kathy photos... first the brush clearing and she approves what I've done. About a month later I start sending my progress on the deck enclosures and at this point things get really weird and she's telling me I see this here and this there! So I email here back with pictures off all our stair and deck surfaces and she tells me it all has to be enclosed!!!!!! This was never communicated in the inspection pictures and it was Kathy's poor communication that led to our immediate frustration and beyond that... her rebuttal to try to save her ass. Steve you need to make this right or make staff changes. We will not renew our policy with you (duh) nor will we renew our main residence with Allstate.

I recently signed up for auto insurance with Allstate, And this branch is where my local agents are…read morelocated. So far everything has been good. Except when some information was needed since I transfered over from another insurance company. I basically was getting harassing letters in the mail saying "sorry we can't provide you the coverage you selected" and when I called in about the situation, I was told some forms that were supposedly sent out to me (which I never received) in the mail, I was suppose to fill out and turn in, Were late and I was "running out of time" so my policy would lapse and be canceled out completely. Was very confused and confronted them saying thats unjustified and they need to resend the paper work out and do there job and not penalize there clients for something that was clearly there fault. (fast fwd) I sent everything in and I get a call saying some info is still missing and or doesn't look right. And I tried to rectify the situation in the nicest way possible, And I was told in a very rude manner "You have only been insured for 4 months" we are going to cancel out your policy all together since you have not been insured for 6 months", When really I have been insured for 10 months (counting renewal with the old company) and I was talked to in the most rudest voice ever, And like I was a flat out liar. And after I had the proper paper work faxed over. All I got in return was "We got what we need from your former insurance company, You're fine" again in a rude tone and not nice and understanding. So if I could give customer service a rating I would give it a rating of -0 stars.. When you work for a company and deal with a customer and or client. You don't treat them like they are liars and like you are above them. So if you are going to deal with this branch in person, Proceed with caution and at your own risk. You are better off dealing with majority of the work online or by calling the 800 number. Steven, Don't know if you read these reviews but you're staff needs to be reprimanded if they mistreat clients and or new potential clients. I feel as if I should receive an apology from the company at this branch. Very dissatisfied with the local customer service I have had to deal with and experience. So again if you are going in or calling. Try at your own risk and proceed with caution.

I have, unlike others that reviewed, never had anything but courteous and efficient service from…read moreanyone at this agency. Kate is great to work with and helps with our insurance needs. She tries her best to get us the best premium she can. Perhaps the naysayers don't understand how insurance works and even though they saved buckets of money, how did their coverage change?? I would recommend them.

I was told I could not get a better price on my 4 autos and was paying $578. dropped a driver and a…read morecar off the policy and it only went down $30. paying $537. was told they had the best price. I went to a different carrier and got it all the way down to $163.45 same coverage as before. don't settle for anything less then what you can repurchase yourself. I was lied to and lost $1000's because of lies. I now only pay $163.45 savings $409.55 Do your research and don't let them get away with robbing you blind! 1 stare is to high I would have given - 3 stars!

Been with this agent for a few years now and it's always been a great experience. It's a small…read moreoffice tucked away from the main road but worth the visit. Everyone is very nice and knowledgeable.

Nannette was great to work with. She and her staff were very helpful and knowledgeable and were…read moreable to get me insurance within the same day. I will be doing future business with them for all our insurance needs. Thank you Nannette for the great experience!!!

Matt has been extremely helpful in sorting out some insurance issues my daughter has had recently…read more He was able to figure things out and help us when seemingly no one else could and we will always be thankful to him for that. He's a great guy and he's really come through for us so if you're looking for an insurance agent, look no further. Thanks Matt. -Tom and Genny S.

Matt was great to work with. We worked with Matt on six policies and he helped refine exactly what…read morewe needed for insurance by comparing what we currently had to what was stronger overall coverage. Matt took the time to clearly explain where we could simplify duplicated coverages which had never been done before. Eventually we not only saved money without reducing any of our coverages but also for the first time we understand what we own. We could never have tied everything together without his expertise and detailed assistance. When you want to work with someone that has your best interest at heart you should contact Matt. For the record, I rarely write reviews, but this time it was deserved. Tom W Hayden

Swiftwater made my life so much easier as a landlord managing several tenants! Their Dashboard is…read moreeasy to learn and has all the useful tools I need when keeping track of my properties and tenants needs. Highly recommend for anyone looking to simplify their property management workload.

From the owner: We manage various types of residential properties, including single-family homes and multi‑unit…read moredwellings, providing streamlined maintenance management with online landlord–tenant communication through our online customer portal. Our do‑it‑yourself SaaS platform adds powerful tools for work orders, online rent payments, automated invoicing, move‑in checklists, AI‑assisted maintenance, move‑in/move‑out and annual inspections, online rental applications, renters insurance access, automated payment reminders, tracking paid or overdue rent, owner, tenant, and vendor portals with online chat, QuickBooks Online integration, Zillow and Airbnb listings, and clear payment and tax reports for monthly and short‑term rentals.​

After selling our home, we were in a pinch to shop and find the best renters insurance that would…read morecover all of our belongs in two separate places. Rachael was quick to get us a very competitive quote, that actually had the coverage that we needed and asked for. She listened to our needs and met them, where others that we shopped didn't listen. Thank you for taking the time to listen to our needs and finding us the correct coverage at a competitive price!

From the owner: Auto, Home, Life and Business Insuranceread more