Good DDS, bad billing system. This was my first visit. So as I'm sitting in the chair mouth open, a…read morefront desk person comes to the area to discuss payment. That was a first for me.. a bit pushy for my liking. My insurance is good and whatever they didn't cover I planned on using care credit. So about a month later I received a statement of billing from my insurance and saw that I was charged almost $300 more than what I should have. I called the office and was told that there was a credit on my account that I can use when I come back. I don't think so...

I have been going to see Dr. Gwaltney for over 14 years. He is a great dentist and has done lots of…read morecrowns for me over the years. He has come in to help me on the weekend when I was in pain and had loss a crown. I highly recommend his office.

This is a great dental office, that treat you like family. They are very fair and reasonable and…read moregive excellent care. My whole family is seen here, and my husband completed his Invisalign and I am in process.

I have had this dentist for several years now and always have found them difficult to deal with…read more They are very unwilling to work with you. If you are 3 minutes late for an appointment they will make you reschedule and charge you the fee to do so (the fee is a $1 a minute for however long your appointment was to be). They are also relentless on their appointment reminders. They will text you EVERYDAY and call you every other day for a week before your appointment. It is annoying and disruptive. Their quality of dental work is middle of the road but just their office management is so painful I would go somewhere else. They make it so painful to just go to the dentist it isn't work your time.

The missing star is for ALEXA! It has been about a year and a half since I have seen you! I knew…read moreas soon as you started using your instruments, YOUR work was was what I am accustomed to. I understand your not returning but it truly broke my heart you didn't! More have left, Dr. Joy and now Carla! I understand Dr. Joy retired but Carla, I do not. My husband saw Dr. Evans. He said she was great! Not sure who I am seeing my upcoming visit but maybe it's Dr. Evans. If I don't see you Dr. Evans, please note in our family cemetery the wealthy people were Evans'! This is a compliment to you! Respectfully yours, Ann M. Ladd of NC. PS: TO my new hygienist, my teeth will come clean per Brenda Bradshaw, ODU HYGIENIST teacher and patient at your facility, the last I heard!!! Ms. Bradshaw stated it takes TIME & PATIENCES. My teeth have stained badly since I was a child!

My entire experience dealing with this practice has been disappointing and I never even set foot in…read morethe clinic. Commonwealth Dentistry may have good dentists (I do not know), but the front desk staff is UNORGANIZED, INCOMPETENT, and INEFFICIENT. On 9 May 2023 I called to make an appointment and establish care at this clinic. I picked this clinic mainly because of the location and I also saw it had some good reviews. They asked for ALL MY INFORMATION (phone call lasted 10 minutes and 18 seconds) and scheduled me for 29 June 2023. They were booked over a month out, but I decided to give them a try. On 26 June 2023 (three days before my appointment), they called me to tell me that because of a 'scheduling conflict', they had to reschedule my appointment and the only appointment available was TWO months out! I was not happy and asked to be put on a waitlist, but I decided to still give them a try. My appointment was set for 31 August 2023. ONE DAY prior to my appointment, after I had waited THREE months from my initial contact and TWO months after they had to reschedule me, they messaged me to let me know that my 'insurance was out of network'. The message was followed by a phone call where the staff seemed indifferent in tone and appeared shocked I was even upset and not once did I hear an apology. This is complete incompetence, lacking consideration for a potential client, and shows how inefficient the scheduling/administrative staff is at Commonwealth Dentistry. How do you schedule a client in May for a June appointment that you then reschedule for the end of August and you do not verify in all that time their insurance??? YOU DO NOT DO THIS TO PEOPLE!!!!!!!! My mistake was giving them an opportunity even after they showed their lack of care and consideration for me as a patient. This may be a blessing in disguise that after waiting three months I will never do business with this clinic.

I'm not from here and I forgot my elastic bands for my teeth! I called to see if they could help me…read moreout and they were so nice and accommodating! They made me feel like one of their own patients! Thank you so much for saving me today!

Very friendly staff. I like how if you have any kind of emergency they are always willing to work…read morewith you and get you in l. They do work with your schedule. Dr. Anderson is so great with all the patients . He is also very active member with many of the community organizations. You can tell he takes great pride in his work. I'm sure my second daughter will be needing orthodontic work and we will definitely be using this practice.

Don't bother attempting to become a patient of this practice…read more I requested an urgent but not emergent appointment using their on line messaging platform. Two days later I called and left 2 messages requesting. Call back and an appointment. NEVER RECEIVED A CALL, OR KISS MY ASS OR ANY OTHER COMMUNICATION. I would have at least expected some response after reaching out 3 times. The dentist may be competent but I will never know.

From the owner: We are a general dentistry practice that has served Suffolk and the wider community since 1959. We…read morebelieve that oral health is a vital part of a person's general well-being. Our mission is to treat each patient in a kind, comfortable, and compassionate way; to provide the highest quality dental care; and to restore each patient to optimal oral health. Our aim is to treat you like we would treat our family from the moment you walk in the door and throughout the course of your treatment. Our state-of-the-art office, equipped with your comfort and safety in mind, features digital X-rays, air abrasion micro-dentistry, laser technology, and CEREC ® 3D chairside labs. By combining advanced dental technology with exceptional clinical expertise, we ensure that your dental experience is always positive and rewarding.

If I could give zero stars I would this is the most unprofessional under staffed non informational…read moreplace dentist office I've ever been in. The first visit was a red flag should've known it was a no go when one of the employees came to another employee trying to tell her what to do as if she didn't know her job. Then I was told to come back the next day for a tooth extraction but was told they couldn't due to me not being cleared by my obgyn cause of my pregnancy when asked why not tell me this before I came I could've gotten a note they all were looking clueless told me to get one faxed over , I got one sent over clearing me just for them to say they can't cause my appointment was approximately 30 mins in smh I just told them to refund me my money and I'll never ever come back ! Care quality a ZERO THEY DONT CARE THEY JUST WANT A CHECK

I will say i had a previous good experience with this office. This time i have a tooth causing me…read morepain and try to make an online appointment but an existing customer can't do that. So i was in the area and swung by the office to make an appointment. The receptionist says you can't do it in person you have to call this number. I replied that is the number to this office and she said yes pick option 1. So I go outside call the number(no option 1btw) and watch the same lady make the appointment with me over the phone. I am like why couldn't you make the appointment while i was standing in front of you it still makes no sense. On top of that i am in pain an my appointment is 8 days away.