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    Commonwealth Dentistry-Suffolk

    2.6 (9 reviews)

    Services - Commonwealth Dentistry-Suffolk

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Jana Boyd, DDS

    Jana Boyd, DDS

    3.0(4 reviews)
    1.2 mi

    We had a preexisting relationship with Dr.Boyd. My husband has done work for her and he's been her…read morepatient for dental work. Another member of her family was near and dear to me through my early adulthood and through the loss of our son 6 years ago. My husband recently had a crown come off which uncovered significant decay. This was work she had previously done for him. He went in to see what could be done. He needed an extraction, bone graft and resin. He did not want a full work up as he wasnt having issues with any other teeth. Dr.Boyd does not take our insurance so we pay out of pocket and he wanted to keep things reasonably priced. He left that day with a price to get the tooth fixed and made a brief statement of "hey let me know if you guys need any work done and we could work out a barter". Again...preexisting relationship, he's done work for them before. Not really a weird thing to say from one business owner to another. He calls a few days later to schedule the work after looking into some holistic dental options and decided he would rather go with who he knew. They weren't able to get him in for a month but he committed to scheduling anyway. He asked out of consideration of their business what the cancellation policy was in the event he found someone to do it sooner should the pain worsen. This is a tooth that is infected with no crown to cover it. They immediately met him with a refusal to schedule because "he has another dentist". He explained he doesnt have another dentist but was simply stating that in the event the tooth gets worse he may need to get in sooner somewhere and wanted to be considerate ofntheir cancellation policy. The girl on the phone stated she "did not believe him and they werent going to see him as a patient at all anymore." She was incredibly unprofessional and ugly. In any other professional setting she would have been fired but this was Dr.Boyds relative. I went up to the office in hopes to speak with her or Dr.Boyd and remedy whatever miscommunication had occurred. I ended up speaking with the male that works the front desk. They painted my husband in a such a demeaning light because of his barter statement and unwillingness to have all of his teeth worked up. He is one of the most honest, kind, filled with integrity persons you'll ever meet. A successful and well liked business owner. When I went to the office I honestly thought there could have been miscommunication between the relative and Dr.Boyd who supposedly supported the discontinuation of seeing my husband. I found out there was none and it was in fact decided by Dr.Boyd. I remained very kind and calm because thats how you should treat people. The man at the front desk would not look me in the face. He wouldn't answer what he meant by "muddy legal waters". I asked what they expected someone in pain to do if Dr.Boyd can't get to them soon enough because the response on this date was literally we refuse to see you as a patient anymore ever, but it had already been decided they would not see him or justify or reason anything else. We have been wildly caught off guard by this experience. It honestly felt like they elevated themselves above my husband. Like they cared more about lining their pockets than the pain the patients are in or honoring peoples medical choices for themselves. This has not been our experience before so understand that you could also be treated this way at some point. Regardless we're relieved to uncover this truth so we can find somewhere else with more integrity and compassion for their patients.

    My last review was removed. I came in for a cleaning. Never…read moregot it. Felt like I was scammed. They do all the insurance chargeable tasks and procedures. Then refer you out to "deep cleaning". The next group does all the same chargeable tasks and procedures then sits you down to set up payment plan Dr Boyd's depth measurement on the gums were twice what The next office came up with, although I was assured that I would need deep cleaning and regular cleaning for the rest of my life....and an appointment can be set when payment plan is signed,but not sure how much insurance is going to cover...scam It would be a total of 6 months by the time I would make it in to the chair for a cleaning. My teeth are fine. Somebodies have collected insurance payment but offered no real service to patient. This feels a lot like a scam We shall see if this gets removed

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    Jana Boyd, DDS
    Jana Boyd, DDS
    Jana Boyd, DDS

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    Aspen Dental - Suffolk, VA

    Aspen Dental - Suffolk, VA

    1.6(14 reviews)
    0.6 mi

    From Nicole to Bri, to Stephanie, to Mikayla, etc..all of those ladies (along with the others I…read moredidn't name because I'm super horrible with names but can always remember a face!) are absolutely amazing!!! They're extremely knowledgeable, kind, and they always have the best suggestions and the most helpful advice after a service has been completed. The way they break things down to my husband and I is absolutely amazing and one of the many reasons we love going there all the way from Hampton (yes, there's an Aspen in Hampton, but we prefer this location because of them). And I can't forget that it's always so clean. This is by far the nicest dentist office I've ever visited!

    If I could give zero stars I would this is the most unprofessional under staffed non informational…read moreplace dentist office I've ever been in. The first visit was a red flag should've known it was a no go when one of the employees came to another employee trying to tell her what to do as if she didn't know her job. Then I was told to come back the next day for a tooth extraction but was told they couldn't due to me not being cleared by my obgyn cause of my pregnancy when asked why not tell me this before I came I could've gotten a note they all were looking clueless told me to get one faxed over , I got one sent over clearing me just for them to say they can't cause my appointment was approximately 30 mins in smh I just told them to refund me my money and I'll never ever come back ! Care quality a ZERO THEY DONT CARE THEY JUST WANT A CHECK

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    Aspen Dental - Suffolk, VA
    Aspen Dental - Suffolk, VA
    Aspen Dental - Suffolk, VA

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    Commonwealth Dentistry-Suffolk - generaldentistry - Updated June 2026

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