Joanne Virgilio is the Salesperson to see at Koons Toyota Westminster. I purchased 3 new Toyotas…read morefrom her since 2023 and 7 total since 2004. She will always help you with your vehicle wants and needs. Dan Harkins, the General Sales Manager is there to help as well. Special mention too to Cecil Khan and Aishah Asi of the Finance team. They are helpful in getting me a reasonable car loan rate based on my credit worthiness. I am a customer life for Koons Toyota Westminster!

At my 30k mile maintenance appointment (under factory warranty mind you) I took my Highlander in…read morefor service to the Koon's Toyota of Westminster, MD. I found an oil buildup along the transfer case and transmission. Koon's had it for about a half hour and told me I had spilled motor oil there was no leak and assured me they had cleaned all of the buildup off of my vehicle. Let me say, both the engine oil pan and engine oil fill are on the passenger side of the vehicle. The transfer case and transmission are in the drivers side middle. I immediately drove it home and checked. They actually did nothing. I ended up cleaning it all myself. At my 60k mile appointment the same buildup was back. This time I called Heritage Toyota in Owings Mills. Before I got home, the Heritage technician had sent me a VIDEO of underneath my vehicle detailing everything he'd found INCLUDING a faulty gasket between the transfer case and my transmission. Thank you Heritage Toyota! Thank you Koon's of Westminster for doing absolutely nothing and letting me drive an extra 30k miles with a leaky transfer case.

Dishonest pricing advertising , bait and switch etc, advertise very low pricing then when you get…read morethere it is bumped up the say "well You should have read the fine print " I'd suggest they include freight and fees at least when they advertise a price

Has to have the worst customer service and sales people I have ever seen or dealt with. Called…read moreabout a truck and they sent me over a purchase order that was listing the truck for more than they had it posted for online. Then the manager called me and told me he would have the general manager called me which never happened. I tried for about two weeks to get through to somebody to make a deal on a vehicle and then I get a phone call from the manager saying that the general manager Steve, who refuses to give me the time of day to speak to me and does not want to do his job would rather sit on a vehicle for eight months than to make an actual deal. The manager Mario is extremely rude, and tried to tell me that I can't afford to buy the truck I am looking at. When I specifically stated I can come and purchase a truck in cash or finance whatever would be easier and better for them. What a joke of a dealership the owner should definitely go down and teach the sales team how to put together a deal especially on a vehicle he's paying for for eight months on his lot

This is my second car I have ever driven in my 2 years of licensed driving. My first was a Ram, and…read morewas owned by my parents. My second, a lightly used 2017 Honda Civic with less than 50k miles. Where did I buy it (with my parents as co-signers, of course)? Heritage Honda! Lori was so helpful, especially when we were trying to get this car to me around my hectic work schedule in food service. She made sure that the car was sparkling clean, and turned it into my dream car in less than 3 days from buying it. I've had it for almost a year now, and Heritage Honda has been nothing but helpful. Sitting here in there very comfy waiting room while getting routine maintenance! Highly recommend this place people!

My wife brought her 2019 Honda CRV to Heritage Honda in Westminster for a manufacturer recall that…read moreshould have been routine. On her way home from the dealership, the dashboard warning lights began cycling through one after another while she was driving. To their credit, Heritage did come and retrieve the vehicle and provided a loaner. That is where the professionalism ended. After keeping the CRV for over a week, assigning three separate mechanics, and even contacting Honda directly, the dealership returned the vehicle to us with an estimate approaching $7000 in supposed repairs. We were told this was necessary to address the issue that had just appeared immediately after their recall work. Two weeks later, the exact same warning light behavior returned and my wife was left stranded nearly 60 miles from home. What followed was even more concerning. Heritage Honda attempted to shift blame to a trusted local garage that regularly services our vehicles, making unsupported claims about their workmanship and suggesting prior service was responsible for the failure. We sought a second opinion from another authorized Honda dealership. Their examination quickly dismissed the allegations made by Heritage regarding the local shop and found no basis for the claims that had been presented to us. Between the unresolved repair, the inflated estimate, and the attempt to discredit another service provider without evidence, our experience with Heritage Honda's service department raised serious concerns about both competence and integrity. Consumers and independent garages should approach this dealership's service recommendations with caution.

Good people and good vehicles. I don't know what else I can say other than the customer can't go…read morewrong here

I could not be happier with my vehicle and the service I received from Kevin Wilson and others at…read moreUnited Used Cars. Kevin never pressured me in any way during my car search. I test-drove numerous cars on the lot and in the end, chose a less expensive one of two he knew I was interested in. He could have steered me toward the pricier one, but he was completely focused on my happiness as a customer. He provided me with the CARFAX report and talked me through the financing in an understandable way. I had a slight issue with the car during the first month, and they fixed it quickly and at no charge. I love my Honda Fit, and I would recommend this dealership to anyone and purchase from them again in a heartbeat!