Omg these guys are seriously the nicest and most accommodating mattresses shop in LA. And I've…read moredealt with a LOT bc I have orthopedic issues and spend a lot of time in bed so I not only need a good mattress but I have to replace mine more frequently. I've worked w them a few times now and they are consistently courteous, resourceful and very fair on price and their policies. They are also easy to communicate with and their delivery ppl are super helpful and friendly too. It's rare in this town! I highly recommend and will definitely be back.

My boyfriend and I have visited both of their locations as they are both so convenient to West LA…read moreNeighborhoods. John and Sean really know their mattresses, they were extremely patient, and most importantly, weren't too pushy or "salesy" which didn't push us away. I would recommend anyone to visit their stores and I loved supporting the family business. Sean even matched prices, and hooked us up with some other deals.

Many beds to choose from . The service was great…read more Saul was very professional and helpful. Going to recommend my family and friend .

This was hands down the best mattress shopping experience I've ever had. Zack helped us, and he was…read moreknowledgeable, patient, and genuinely honest. He walked us through the different types of foams, springs, and covers, and explained what actually matters (and what doesn't). He knew a lot about the recent changes in the mattress industry. You can try any of the online brands. If they don't have a model, they can get a twin for you to try out. There was also zero pressure or upselling, just thoughtful advice. We ended up buying their in-house brand, which feels comfortably soft but still supportive. When my husband moves, my side doesn't turn into a slope (great partner isolation!). We also spent much less than we expected and left feeling really good about supporting a local business.

Mike was fantastic to work with. He took the time to understand what we were looking for, answered…read moreall our questions, and never made us feel pressured. We ended up purchasing a Tempur-Pedic mattress and couldn't be happier with it. The entire process was smooth, professional, and enjoyable from start to finish. If you're looking for a new mattress, I highly recommend Mike and R Mattress Santa Monica. Excellent customer service and a great overall experience!

Great people !!! Great deals. Love my mattress, I purchased the Lux estate collection Stearns &…read moreFoster.

I recently experienced exceptional custom service from Ryan Hanford at the Santa Monica store. He…read morewas personable, attentive and well informed. I had an exchange of a mattress and he made the process seamless. So refreshing to see great customer service!

The staff and store in Santa Monica is great. Though if you are looking for a California king…read moremattress they only have 2 on display so you can test your mattress firmness on any queen size and get that in a California King. Here was my problem re: delivery. They are super paranoid re: bed bugs. I had them fumigated years ago but even if they find one teeny dead one they will not deliver or haul away the old mattress. If the new mattress has a plastic wrapping they will deliver it inside but you have to get rid of the old one yourself. For me it cost me $190 for a hauling service. But I suppose they'll "match any price or your mattress is free!"

I had an excellent experience working with Derek at Mattress Firm. He was knowledgeable,…read moreprofessional, and took the time to understand exactly what I was looking for. He answered all of my questions without any pressure and helped me find the perfect mattress to fit my needs and budget. Derek made the entire process easy and enjoyable, and his customer service was outstanding from start to finish. I truly appreciated his honesty, patience, and attention to detail. If you're looking for someone who genuinely cares about helping customers, I highly recommend asking for Derek at Mattress Firm. Thank you for making this such a great experience!

I paid off more than $8,000 in Mattress Firm financing through Synchrony Bank, but a later $4.59…read morebalance was reported to the credit bureaus and damaged my credit. My mattress purchase was a little over $8,000. The salesperson, Muhammad, was very nice and made the financing sound easy, convenient, and essentially risk-free. I normally avoid financing and credit cards because I prefer to pay for what I buy, but I went along with the financing. After a few months, my statement showed a balance of slightly more than $5,000, so I wrote a check and paid the balance shown on the statement in full. I thought the account was completely settled. Then a $4.59 balance appeared between billing cycles. That tiny balance was eventually reported to the credit bureaus and damaged my credit, even though I had paid the full balance shown on my statement. FOUR DOLLARS AND FIFTY-NINE CENTS damaged my credit after an $8,000+ purchase. I then spent approximately two hours trying to resolve the issue and ultimately paid the remaining amount just to close the account and put an end to the situation. This is exactly why I normally avoid these financing offers. Muhammad was pleasant and made the financing sound very attractive, but my experience with what happened afterward was completely unacceptable. My warning to anyone shopping at Mattress Firm: do not accept financing simply because it sounds convenient or harmless. Think very carefully before using Synchrony Bank, and continue checking the account even after you believe you have paid it off. A $4.59 balance should never be allowed to damage someone's credit after an $8,000+ purchase has been paid off. I will never use Synchrony Bank again, and this experience has seriously changed how I feel about doing business with Mattress Firm.

Lovely people helping us... genuinely knew their stuff and helped us feel comfortable with the…read moreprocess. The show room is clean and appealing as are the mattresses. Free parking! A very good experience.

Shelley was the best throughout this entire process. She looked into issues I was having with the…read morecorporate phone line and made the buying process seamless. I 10/10 reccommend this store over buying online or the other locations. Ask for Shelley! She even helped me load the mattress into my car! Way above and beyond.

God mother loves this store and nice cute little store off Montana in Santa Monica but…read moreunfortunately staff was less than thrilled to assist us when we walked in and seemed almost reluctant to even approach let alone great us...? But as soon as my god mother asked to purchase a few expensive pillow his mood and attitude completely changed? Love the store didn't really appreciate the staff!

Daniel and the team at Nest Bedding Santa Monica went out of their way to assist us when our home…read moreburned down and we needed a new mattress. After losing everything in the Palisades Fire, we were devastated and eager to replace our beloved Nest mattress. Nest generously offered free pillows for each of us and a 40% discount for wildfire victims. We loved Nest before and now we are customers for life! Thank you Nest Bedding and Daniel for all you do and for the exceptional customer service!

I'm 77 yrs old and don't usually leave reviews. After much research and trying many quality,…read morereasonably priced mid-range mattresses, narrowed it down to Aireloom, Custom Comfort, and Avocado for plush feel and especially coolness. All were very good. Was ambivalent about Avocado having read some negative reviews regarding delivery issues and unresponsive attempted customer service contact. It was Sales Rep SIERRA M. now in Fullerton who sold me. She was both more knowledgeable and personable/friendly than all other mattress sales persons I encountered on my travels. Based on my criteria, she accurately and confidently recommended the best model for me w/o hesitation. What convinced me however, was her reassurance she would handle the sale and delivery details PERSONALLY to ensure everything went smoothly from start to delivery. SIERRA deserves accolades and recognition for her excellent professional efficiency, great patience answering all my questions promptly, in knowledgeable great detail, and followed-thru to delivery, true to her word. The White Glove delivery she arranged was flawless thx to her - grateful appreciation to Stephanie at Seko for coordinating scheduling as per my requested day and time, and Carlos for meticulous pro delivery service. SIERRA is a great asset to Avocado and highly recommend consulting her if you're considering Avocado, as I was. Service couldn't have been better. Purchase with confidence.

I ordered a mattress and foundation/frame from Avocado. I received two different emails to share my…read morereview of each item. I submitted both on the same day, a 2 star review of the mattress and a 5 star review of the foundation/frame. The 5 star review showed up online after a day or two but my 2 star review never was posted. I waited another month and tried to submit the review of the mattress again but with 3 stars. Again, it has never been posted online. I also tried with 4 and 5 stars, each time starting the review stating that this was actually a 2 star review, but none of them have ever shown up online. I would be very skeptical of their reviews seeing as mine has never shown up online. The last time a 2 star review was posted of the mattress I purchased was nearly 3 years ago. I have a hard time believing that is true. Their customer service has also gone down the drain. They started using AI in recent years for customer service questions and you never get your questions answered. They just provide a general statement that sometimes doesn't even pertain to your issue. I had to demand to speak/chat with an actual person to get my issue resolved. I've ordered other items from Avocado -- sheets, body melt, pajamas -- and had loved everything and had impeccable customer service when my order was wrong or I had issues with the item. Those days are gone. AI and I'm sure increased prices/inflation has killed what this company did so well. I'm disappointed with what has become of Avocado Green Mattress. I likely won't be purchasing much from them going forward.

Amir was very helpful and extremely knowledgeable. We bought a king mattress 4 weeks ago. Then…read moretoday came back for a queen

Avoid this place !!!! I went there last Saturday and…read morepurchased a mattress from Vladimir the mattress did not work out for us never opened the packing never even sat on it . While I was there I asked him what the return policy was he said you have 30 days. NEVER mentioned it was NOT returnable . He was too busy talking about how his church was better than Catholic Church. While his kids lounged on the mattresses. They may not treat me fairly and lied to me by not telling all of the details. Yes made a point not to say it was not returnable . But I'll never go there or recommend it . I wish I had read the reviews, actually I wish Vladimir would have been honest. Terrible business. I tried to contact their office today but it's closed. Honesty is the best policy.

The service is so bad I will never be back to any Sleep Number store. Ever. I am looking for a bed…read moreand I will be buying one tomorrow, but not from Sleep Number. First, there was a sign on the door that said back in 5 minutes. Below that was a number if I wanted an "immediate" response. I did not call right away because I am not rude, I mean maybe the person is in the bathroom, I don't know. It said 5 minutes in large print. I have to be able to trust that. 12 minutes later I finally called and the employee said, "I'll be right there, I am just across the street." 5 minutes later another call and he said, "I will be right there." He did finally show up. We got in and he asked how he could help. I told him what I wanted to see and was clear that there was nothing else I wanted to see. He said he would be right there. He then got on the phone with a friend, clearly a personal call--he is loud. He stayed on that call a few minutes leaving me to wait some more. I was there on 9/1/24 at 7 pm. I don't mention horrible employees by name. He then comes up to me and asks my name. I tell him. He then calls me Miss Elizabeth. Now I can't stand that. He has no idea what my pronouns are, but I always let that go because I think it is just a bad habit. But no, he then asks my helper that was with me, I am clearly disabled, what his name is. He is a special needs person and hates to speak. He says his name and nothing else, now that should have given the salesperson a hint. It did not, he wanted to talk to the male, that was clear. I said, "He does not like to talk." That should have done it, but no, he says, "He just told me his name, he talks" and tried to talk to him and my poor helper did not respond and was clearly uncomfortable. I tried to let that go, but at this point I knew he was rude and just had to be right. I asked is this the bed. He said we make them all and anyone will be what you want. He was directing his speech to my helper. I was just so done. How unfeeling, sexist and rude. The place is very small with not a great selection. There are very few seats. It is somewhat clean, but someone get a vacuum out. I sat on the bed and it was clear it was made poorly, it is all air, that is what they say are great about their beds. If the electricity goes out, and mine has 3 times this week with the heat, your bed just will be an uncomfortable mess. And the employee told my helper to lay on the bed, not me the customer. I said no, and he said well you lay here. I mean what is his problem. Their prices are so high for what they are selling. I have now looked at ever bed on the market and know what I am going to get. Again, it won't be a sleep number. I just don't do rude and obnoxious and get off your phone. When you say 5 minutes, have it be 5 minutes or say what it is, people will wait, but you start off badly when you lie and don't even say sorry for the wait. And your beds are not great. Terrible experience and as I said I have now seen, as in been to, all the bed stores and to make a helper so uncomfortable is disguising and he assumed he was my husband and said so. Now how do you know that and why do you think that. My helper and I went home because he was upset and did later say to me, "Why did he try to make me talk when you said no talk?" I told him not to worry, that it was his rudeness and assumptions and sexism, not yours. And their warranty is weak and there are so many better beds out there and for less.

when I bought my 360 smart bed at the St Monica store I was told that…read morethey do not have this model for me to try. This model has heating and cooling features. However I tested a similar mattress. When my bed arrived I could not sleep! I turned the heating element on and it was too noisy. I called customer service and was transferred three times before I could speak to anyone. Finally I got through and the lady from customer service said we can't do anything about the noise! I told that I wanted to return the bed. She said you must wait 30 days before we can accept the return and the bed frame is a final sale and you need to pay $250.00 to have it removed. You think when you pay more than $14,000.00 for a bed you get a better service! Very disappointed with the bed and customer service. Please do not fall in this trap. They do not deserve the one star.