Amir was very helpful and extremely knowledgeable. We bought a king mattress 4 weeks ago. Then today came back for a queen

Avoid this place !!!! I went there last Saturday and purchased a mattress from Vladimir the mattress did not work out for us never opened the packing never even sat on it . While I was there I asked him what the return policy was he said you have 30 days. NEVER mentioned it was NOT returnable . He was too busy talking about how his church was better than Catholic Church. While his kids lounged on the mattresses. They may not treat me fairly and lied to me by not telling all of the details. Yes made a point not to say it was not returnable . But I'll never go there or recommend it . I wish I had read the reviews, actually I wish Vladimir would have been honest. Terrible business. I tried to contact their office today but it's closed. Honesty is the best policy. read more

I came in looking for a thin firm mattress for my mother. Joseph was incredibly helpful helping me find a place to purchase one because they did not sell thin enough mattresses at this store. I highly recommend the store. Their staff is great and their service is excellent. read more

Amir helped me find a mattress and frame that was right for me and helped me find a great deal under my budget. Great service!

Sleezy operation. I refused delivery on one of the items I ordered in addition to a mattress. Even though I didn't accept delivery of this item , they billed my Visa card anyway.They have been promising to il issue a credit. Even though the manager promised to issue a credit as he agreed that I never took possession of the item, they have not done for two weeks. Therefore, I had to dispute the charge with visa. Also- we are a handicapped couple and the head delivery man would not put on the protective pad. Finally one of his assistants put on the mattress cover.Nastiest delivery people I ever dealt with, Alan Goore read more

Needed to buy a new mattress over Labor Day weekend & Kendall worked with my budget and found a great mattress that matched what I was looking for. Everyone in the store was very nice, not pushy to make a sale and made the whole process super easy and dare I say enjoyable. Noticed the deals were better than the other mattress stores in the area. read more

We received great customer service while shopping at Ortho Mattress in Santa Monica! Big thanks to Amir for all the assistance in our purchase! read more

Originally, I gave the store in Northridge a rave review. That was before the product was delivered. I had a conversation with Amir, and he showed me several mattresses. The one I actually felt made a huge difference to aid with my backaches was a floor model. He showed me one that had an adjustable base. the mattress was a perfect fit when I tested it, I confirmed with him that that was the mattress that I needed in addition to the base when I tested it, I confirmed with him that that was the mattress that I needed in addition to the base. For someone with chronic pain, I did not realize how much an adjustable base could alleviate my pain. When the product was delivered, it came with a completely different mattress that I tested in the storage area (sold as is). When I called to complain about it, he made it seem as though this other mattress was the one I request. Why would I? I never once mentioned that was the mattress I liked. So, for now, I am either responsible to pay for a mattress that is no better than the one I currently have, or I need to list it and keep the current memory foam that is still in perfect condition. I am extremely disappointed, I will never return to Ortho mattress for another purchase ever again. So wrong. read more

Just wanted to thank Thomas for a great buying experience and will continue to come back as a repeat customer of Ortho!

Paul is awesome, took so much time with us to make sure we picked the mattress that was right for us. Didn't want to up sell us, was friendly, and knowledgeable throughout the process, and let us take our time. He told us the pros and cons of different mattresses, brands, and types and what we could also go without. Had such a great experience with him and would definitely recommend this place! Here's to many nights of good sleep! Thank you Paul!!! read more

Thank you ortho mattress Ortho is my favorite store when it comes to quality and prices Staff is highly informative and helpful! At the van nuys location the region manager Polin helped us and was super kind , patient, professional, honest , funny , friendly , and very knowledgeable on the differences on all different brands ! When I was there with my family she was helping other families as well at the same time but she handled everyone so well ! Helping 3 different customers ! Did not ignore not one customer ! She's an amazing sales person and a business woman ! We were not ready to buy but some how she closed the deal and we were paying already ! Haha !! Financing was great and did not take long ! Everything was done super fast and smooth ! We are very satisfied Highly recommend ortho mattress to all ! read more

Great service, great products. 2nd time purchasing a mattress here because the last one was so great. Paul was great! I got great service and chose the perfect one for my pregnant wife. Can't recommend enough! read more

Terrible customer service. No returns one week after we got a mattress. My son hasn't slept well since we got it. They haven't been helpful and impossible to get a hold of customer service. read more

Went in to explore a mattresses that fits my needs. Lisa Marie was fantastic at explaining and demonstrating what matters was best for my needs. She explains throughly. If you need a great mattress this is the place to go to. read more

Great selection and very good quality for the price. Ask for Ana, she is so helpful and nice!

Went in on a Sunday, was helped right away by Ana. She is the manager and she is wonderful. I told her my situation and she had the solution. My mattress was purchased for the price I wanted within 10 minutes. The best experience I have ever had buying a mattress. I will definitely be back for my next purchase. Thanks Ana! read more

This store was great. Got in and tried many different options within my budget. The mattress i chose qualified for free delivery and is scheduled to arrive in just one day. The whole process took about 20 minutes and was very informative. Friendly folks. read more

My girlfriend, Mini and I spontaneously stopped in so I could get her a new mattress for her birthday. Mini had been experiencing back and neck pain from her old mattress - it was time for a new one. Ana helped us out. And she was great! She possessed a high degree of product knowledge, was very patient, and let us try out all the matrresses we wanted, and for as long as we wanted. She assisted in finding us the right brand, thickness, stiffness, and offered the automatic frame option (which I intend to be back for.) She gave us a real fair price, and took care of setting up delivery. I strongly recommend Ana and Ortho Mattress, and will be back again when I need more. Joe Solo, Record Producer read more

Odd experience with Paul. I sat on a bed I liked without looking at the price and he made a snide remark that it was the second cheapest one there. Super off-putting and went down the street to purchase from their largest competitor- way better experience. read more

I first came to America and needed a mattress and a frame. I had a terrible back pain, so I decided to tempur and go to many shops and get the best deal here. She also discounted the mattress cover and offered free shipping and various discounts. I recommend it. read more

Ortho Mattress - Mattresses Near Me - Santa Monica, California

My current bed model was retired so TemperPedic offered me a few options as a replacement. Before deciding on a replacement mattress I wanted to check them out in person. I can't into this store to do so. The lady Anna was so rude. I explained my situation and apparently she thought I was expecting to get the bed from them when I was there to try them only. When I tried clarifying she kept cutting me off with rude remark in a certain tone that was unacceptable for someone at a place of business. I also mentioned that the bed was originally purchased in Tennessee and once again, rudely she said " well we're not in Tennessee. I walked out because I was so angry. She has no right talking to people in such a manner. I left and went down the street to sit n sleep where they were kind and helpful AND COVID safe. Ana was not wearing a mask when I arrived and was NOT keeping 6ft distance. read more

We had a great experience here! My wife and I looked around multiple places for a long time before deciding to go here. We came in with our guard up because of what we felt were shady tactics at other locations (check out my review for The Mattress Store to learn more). We went with the bed that is comparable to the heavenly beds at Westin and W hotels. Tayo was fantastic to deal with and I recommend asking for him. He was friendly, nice, responsive, easy to work with and seemed genuinely concerned with our happiness with the product (he went above and beyond what was expected even after the sale when we had additional questions). I disagree about aggressive sales tactics mentioned in an earlier review...didn't experience any of that as we came back about 4 times over a 3 week period before deciding to buy and were pressured here FAR less than anywhere else. HIGHLY recommend! read more

Looking for a mattress can be a tall order these days. I didn't realize how many mattress stores there are on Wilshire, insane! After going to many different stores I finally found Luke at Ortho!! Luke is seriously one of the nicest people I've ever met, what a gem. My boyfriend and I couldn't decide on something we could agree on, but Luke guided us through the entire process with ease. I've been experiencing significant back issues with our old mattress, I'm pretty active so I needed something to really give me support. We finally picked out the perfect beauty rest mattress and we've been sleeping amazing for the last month. I just wanted to personally thank Luke for his time a patience, what a doll. P.S- Thanks for letting us having the impromptu pillow fight! read more

Ortho Mattress - Pillow fight! Thanks Luke!!!! - Mattresses Near Me - Santa Monica, California

Great price from Ana and she helped me find a mattress just right for me. Great prices and great customer service. Update: Well, I take back the great price part... I have to buy 3 more mattresses And would not go here if you paid me. They said they would give me a deal with no tax and 230 dollars savings off the price of my original $1430 bed. I looked up the price online and I still paid 100 more for my bed. It's only valued at $1130 on the ortho site. Then I decided to go back because the bed I got was never as comfortable as the floor room one. They had a guarantee that is a 20 percent restocking fee and $100 dollar delivery fee (they did help me with that and I did know about the fee before I bought the first bed). I went in and decided to pay this fee because the bed I purchased never got as soft as the floor room (they said it takes 60 days to get broken in, who has that kind of time when your sleeping on a brick). I ended up paying tax on the extra $400 I paid from the first mattress to the second mattress (they would not honor the original deal). I spent almost $2000 dollars and at least I'm happy with the 2nd one. My advice look online at the price before you buy and think your getting a deal. Also they lied never looked into anything. Never called. So disappointed and I have pretty low standards so it's usually had to disappoint me. As a matter of fact this is the only negative review I've ever given, ever. read more

When I first purchased the mattress it was ALL GOOD excellent customer service the whole nine!....then when i wanted to exchange the mattress literally the next day i was ask "why whats wrong with it?" Literally nothing it was the perfect mattress we just wanted to exchange from a king to a cal king so it can fit properly on our bed frame...I was told i had to wait the 90 days which I agreed to and went ahead and purchased another mattress from them that was the right size same firmness and all for a separate bedroom...fast forward to the 30 day mark I call in and the representative i believe her name is Ana was very passive aggressive after learning of my intentions to swap out mattress...She gave me the old run around and the classic "Let me look into something ill give you a call back" After all that jive she processed my order and charged me 150$ delivery fee I WILL never give them my business again solely based off the way they handle exchanges and Anas rudeness! read more

Ana gave us amazing service. She led us to the right bed like the three bears...just right! She also made us feel safe using her mask and giving us sheet papers to lay on. As other customers came in she gave them the right amount of attention without taking it away from us just as when we walked in and she was with someone else. Mattress shopping is stressful, as it is a big purchase for most (me) and having great service without it feeling like a car salesman was refreshing. I told her my budget and she led me in the right direction. I have not worked with ortho before but their warranties seem really great also. Hopefully we won't have to use them but if we do, we are calling Ana! read more

Great service. Ana De La Vega is a very kind and extremely knowledgeable rep at this store. I drove all the way from the South Bay just so that she could assist me. She has helped me to buy mattresses for two different places I have lived. Totally recommend this store and Ana. read more

All the reviews here are from years ago! Whatever you do if you pick a bed & they say it's under warrenty make sure you get every damn detail! I was told "ya it's a 20 year warrenty they'll replace it even if it dips 0.75 inches"... I was like that's great! After over 2 months my back starts hurting & the bed is dipping! So I call them & tell them I got pictures of how deep I'm falling into the damn bed! I'm getting sucked into a black hole! They said do you have a mattress I said obviously! They said what kind & then I describe it's like every other one on earth basically... got some boards blah blah... then they said "Oh! You need a bunky board!" I said a what??!! They said "ya you're screwed without it, it's a solid piece of wood". I said how much "they said $300"... I already paid $2100 at that point BUT MY BACK HURT SO MUCH I SAID WHATEVER & CHARGE MY CARD AND SEND IT OVER!!! Now they even charged me shipping $100! Now I'm over $2500 in charges for something that was supposed to be... $2000+tax! They sent an investigator to my home 8am sharp with a call 1hr earlier. If I missed this appointment they would deny my exchange and Warrenty. He checked out the bed tells me personally in my face that it's a defective bed and then uses paper and less than 2 pounds in weight to check how deep the bed would go. I weigh 185 pounds and this investigator is using less than 2 pound weights to see how deep the bed goes! LOL! After that they deny me my claim and Warrenty because they were able to see that I bought the "bunky boards" after I bought the bed! So even though the investigator said my bed is defective he denied the warranty and Exchange! After I get the news I call the Ortho Matress Warrenty department and tell them that if they continue to play games that I'm going to write a review and let everyone know what they're doing. They quickly disregard the report an investigation and send me a new bed. SO I THOUGHT! THIS BED IS EVEN WORSE THAN THE 1st BED! Now I need to call & do this all over again! I SHOULD'VE STICKED WITH AN ONLINE MATTRESS COMPANY! 1 call & they replace it... or refund you with no hassle & no investigations!!!! TRUST ME STAY AWAY FROM THE LIES!!! Stick to easy refunding policies! This nightmare still IS NOT OVER FOR ME!!! read more

Ortho Mattress - LOOK AT THE NOTE I ADDED WHEN THEY TOOK MY FIRST BED & DROPPED OFF THE WORSE BED AS AN EXCHANGE! - Mattresses Near Me - Santa Monica, California

Ana was super helpful and knowledgeable regarding the best mattress per my needs. I need a new king mattress and she directed me to the best options for a side sleeper. She was patient as I tried all the options several times. My new mattress will be delivered tomorrow so I can not comment on the mattress yet. read more

I do sleep better on this mattress then the Select Comfort I had for 15 years. However I've slid off the side of this Ortho mattress several times. They insisted I buy a soft mattress. It's impossible to sit on it because it sinks so much.. You can't flip it it's one-sided. I complained that it was too soft and they wanted pictures. So forget their warranty-- it's lame they don't come out as promised.. I need a second bed for my other room, but there's no way I'm buying one of these again. read more

If you're looking for a mattress or adjustable bed this is the store to go to!! Ana De La Vega store manager met me with a warm smile I took several minutes to explain my needs and away she went my back hurts constantly and I have a couple of implants to help the constant chronic pain I'm in. I spent approximately an hour and a half laying on several beds while talking back and forth and finally settled on 2 mattresses I went back and forth until I choose the mattress that felt the best for me all the while she had gotten several calls and asked her assistant to take a message the entire time I felt like I was more important!! You will receive her cell phone and I had to delay our delivery until our bed was delivered I just called Ana and she was at home taking care of my needs At Home!! She set up my new delivery date and again made me feel like a King. Thank you again Ana at Ortho Mattress Santa Monica 1423 Wilshire Blvd. If you'd like to feel like a King or Queen go see Ana... Mark Freeman Retired read more

Ana is the best best best best. It was the most amazing experience ever. She is so sweet, helpful and knowledgeable. She took her time to answer all of our questions and there was a lot. She recommended her favorites at all different prices. She listened to our needs and made sure we found out exactly what we wanted. My sleep has improved so much! read more

The most terrible service! they don't care about their customers! I can not get my pillows 2 weeks! They sold me a lot of unnecessary things of poor quality. read more

Paul is terrific! I visited the store a few times over a one-week period, and he always answered my questions patiently and shared great information and insight. I learned a ton from him. With his guidance, I walked away feeling I made the right purchase. I recommend him highly to anyone who's considering buying a mattress. read more

Buying the mattress at this store was fine. Sadly, the very very expensive mattress which 2 years later has completely sunken in where we sleep. The mattress is so uncomfortable and my back now hurts. I went to the company and they sent a person to check the bed and they said the bed has sunk 1/2" and it needs to have sunk 3/4" for them to replace. So I will replace the mattress but I will never buy another ortho mattress again. read more

Thank you ana de la vega for your courteous and professional experience we had during our visit to your location the weekend of 12/30/17. your product knowledge is examplery one that we do not find much anymore.i will be sending freinds and family back to see "you" ana. happy new year 2018!. thank you, linda peluso read more

Danny is the mattress master! Knowledgable, honest and has a great sense of humor. Overall, he did a fantastic job at helping us find the bed of our dreams (pun intended). read more

Ortho Mattress - What a great buying experience ! - Mattresses Near Me - Santa Monica, California

This place, & Danny in particular, stand out in a crowded place called mattress shopping. We went to 3-4 stores to check out mattresses and shop for a deal. Long story short, after I received and didn't love my online mattress, I went back to Danny, happy I did. Ended up with a top of the line Simmons set that I wanted to purchase but stalled at spending the dough. Danny helped educate me & worked w me to get the best price. I love my new bed! Danny knows mattresses and doesn't pressure you to make a sale, he's also got a great sense of humor (we were laying on the beds trying to find the right one laughing at the absurdity of it & he let us do our thing). In short, shopping for a mattress and trying to use the internet to price is tricky, do some research and ask Danny to guide you. No reservations about this guy. Loved the experience and my new bed. read more

Since I'm moving very soon I thought I stop into Ortho and start looking at new mattress'. I was pleasantly surprised by the kindness and excellent service I received! With the teams help I've already made my choice for a new mattress and can't wait for the delivery!! Thank you again for making the most of my casual shopping experience :) read more

Great Service! Was looking for a mattress and stopped by the Ortho Mattress store- the store associate Melina was very professional, knowledgeable and helpful. The prices are good, the overall feeling is that they don't push a mattress on you just to sell, and they have honest opinion about types of mattresses and pillows. The delivery was the next day as well- so yes, it was worth stopping by! read more