I have been using Parchment Service Center as my exclusive maintenance shop for the past 11 years,…read moreand I can say that they have always gone above and beyond to take good care of me and my family. I have always felt like they have gone the extra mile to ensure that things are cared for efficiently and effectively. I know that they have have fit me in when they were already tightly scheduled, and I have never had a repair wherein something was left undone. Their pricing is competitive for both parts and labor, and it feels good knowing that my money is going to people who share this community with me. On the few occasions where they have been unable to book me promptly -- which have been rare, but stand as a testament to the quality of their work and the enthusiasm of their clientele -- they have made a point of letting me know exactly who they would trust with the work if I need it done in a hurry. Even so, except in one case where it was an emergency, I told them I was willing to wait the additional week or more to get my car in with them because of the bond of trust they had built. I was really surprised to realize that I had never left them a Yelp review, and thought I should rectify that today. Legitimately the best shop I have ever worked with, and only the shop run in the small town I grew up in has ever come close to this level of personalized quality and service. We are looking to move to a location closer to my work, and one of the things my wife asked me about moving was, "... we can still take our cars to Parchment Service Center if they need work, right?" Of course we can! Unless I move out of state, they've won my loyalty for life.

I called to ask if the shop offered mechanical inspections for craigslist vehicle purchases the…read moreshop was to busy to accommodate with such short notice but and the person that answered the phone was super helpful. She was willing to take the time to share the knowledge and insight that she knew on the vehicle and offered up a few other places to look for help. Great customer service. I will definitely head back for service if this purchase winds up being a lemon. I was genuinely impressed!

I called Lowders excited to get my car fixed and was told to call back Monday morning only to be…read moredeliberately ignored. After calling three different times that day with space in between each call I gave up but just to make sure it wasn't just on my end or they were extremely busy I called off a different number, and immediately got an answer I took my business elsewhere.

I went in to get some repairs to my car. The person in charge, specifically Chuck was speaking to…read moreanother customer and setting up an appointment for him to come and have his car repaired. He gave him 2 options for appointments, specifically either Monday or Tuesday of the following week. When he was finished, I asked for an appointment, and he flipped through his appointment book and said there would not be an appointment available for months and months. This was curious as the customer before me got 2 options of appointments for the next week. I wonder if the difference was race based. I was able to get an appointment at another shop and do not recommend this place if you are not a white person.

I suppose as long as I have lived in Kalamazoo, auto owners in Parchment have, for their auto…read morerepairs, mostly gone to the Parchment Service Center on Riverview or Wisser's Townline Service on East G Avenue. The family of my childhood went to the latter. Before Wisser's expanded, he had gas pumps, so we bought our gas and got our car repairs there. Now, with more than double the bays, Wisser's is where my mother still gets her cars serviced. Rick and Jill own and run the repair shop. Rick's father, Dick, was the face of the business when I was a young driver, and I was conflicted about him. An excellent auto mechanic, he presented as a no nonsense man of few words, so I was scared to death of him. Rick is his equal as a mechanic and much less taciturn. His wife, Jill, handles the books. (As a side note, as of today's date, there are 4 earlier reviews that Yelp's algorithm has seen to exclude - see below - and they are worth reading.)

These guys are absolutely amazing and trustworthy!!! I will not take my car anywhere else as long…read moreas they are in business. Jill and Rick are so friendly and you feel at ease with them instantly. Rick fixed my Mazda's power steering pump and spark plugs. He went on a test drive with me after the work was completed and adjusted a few things and topped off the oil for free. I was about to walk out of the store with my purse still laying on the ground and one of his employees stopped me and asked "hey miss is that your purse?" Wow! Just wow!!! These guys are so awesome, thanks a million! Take your car to them!!!

Great service! Always provides a quote in advance of service. Sets realistic time frames and…read morethe mechanics are very knowledgeable and helpful with questions.

I called this shop to set up an appointment for my GT3. The conversation began with "what's a GT3?"…read more Not very confidence inspiring. I just need new brake pads as I have specialty racing rotors. However the manager refused to consider simply replacing the pads - somewhat understandable but her unbending robotic response was frustrating. As was her condescending suggestion to talk to other shops.

I needed to have my dishwasher remounted to my older countertop. They came out quickly and…read moreimprovised a solution. The fix was not as straightforward as we had hoped, but he made it work. I'd happily work with them again.

From the owner: 15+ years of knowledge and experience! Certified, licensed,…read moreand legally have all the bells and whistles. I started this business(J.M.S) on the bad taste repair shops leave, and how mechanic to client relationships fail. Here we cut out the middle man, you will be able to watch and learn how the shop is brought to the driveway, side of the road, or off road. We are friendly, family oriented, honest, and reliable. If you are looking for top tier service, prompt response time, and a mechanic that doesn’t mind extra eyes, you have came to the right spot! We look forward to handling the repairs or routine maintenance! Thank you for supporting Jarnagin Mobile Services!

My son has a 16-year-old car that was running rough, they took care of the problem, and explained I…read morecould spend quite a bit more there, but based on the car's age and condition, they wouldn't recommend it. It was nice to know they were honest about what needs to be done, and didn't try to sell me expensive repairs.

I had a great experience here! The staff was professional, efficient, and even finished my car…read moreearlier than expected. It's running so much better now. Prices are very reasonable, and I'll definitely be back for all my maintenance needs.

Communications excellent. Responded immediately performed service in the exact amount of time…read morediscussed and quality work. Got me scheduled same day and really helped me out. Highly recommended! Will call again and will refer other customers to Joe's.

From the owner: At Joe's Auto Repair & Fabrication, we're committed to providing reliable auto mechanic and welding…read moresolutions with over 40 years of experience. Our mobile mechanic arrives at your location to ensure your vehicle gets the service it needs without hassle. We understand the importance of dependable repairs, which is why we offer prompt service at competitive prices. Our dedicated team is passionate about helping our community and delivering exceptional service. Whether you're in need of complex auto repairs or specialized fabrication solutions, trust us to get you back on the road safely and efficiently.

My family and I were out of our normal town when my check engine light began flashing. My husband…read morecalled and Duane got us right in. He kept us in the loop the whole time while being very accommodating to my family and I, and got us back on the road as quickly as he could. Can't recommend him and his shop enough. Thank you again!

Duane did great work on our minivan and civic. I will definitely go back in the future.read more