I've spent over $2,500 on STIHL products at this store after they advised me they were an…read moreauthorized STIHL service provider. First time I tried getting a routine maintenance service on the STIHL chain saw I bought from them and they couldn't provide the cost of a routine service. Ace Hardware on Pleasantburg Road was able to provide the exact cost over the phone in a few minutes. Poor customer service at this True Value store in Travelers Rest. Spoke with the owner to no avail about this concern.

My reason for this review is to express the best service from Paige at the TR Carolina Ace…read moreHardware. I purchased a gift card there. I lost the card but had my receipt. initially I spoke with the owner's wife about this and she told me there was nothing they could do. I called Ace Hardware headquarters and was told I should go to the store I purchased the card from. I went back to this location and no managers were there at the time, however a young lady by the name of Paige was called up to help me. She was so kind and professional, listened to my situation about my lost card. She asked for my receipt and very promptly went into the system, within minutes she had cancelled the original card number and issued me a new card. I recognized Paige as being the young lady that had helped my husband in a previous store visit. Her kindness , attitude and knowledge was exemplary .

FYI, -- My recent experience at your Travelers Rest location in South Carolina I have attempted to…read morepurchase items at this location on two occasions they advertised, I called ahead said we had it on the shelf. I drove the 10 miles to get there at no such item on the shelf. I was encouraged by the liquid propane sale in the flyer. I went to the manager and before I could even say anything, he said, how can I disappoint you today? Who says that especially in a management position you have the wrong guy running the ship here. I have 2-30 pound tanks and asked if we could be charged for 3-20 pound tanks the manager said it doesn't work that way. Cut and dry and he walked away. I won't be back. I will drive additional miles into Greenville. I will spend my dollars at a location that works with me to figure out solutions to my questions.

They did not have what I needed but did do everything they could to help including referring me to…read moresomeone that could help.

Uhhhh . . . your website is broken. I saw your ad in this weeks Greenville Journal advertising a…read moreclearance sale and wanted to see what furniture you have. As ready-to-buy as I am, I don't think I will be running over to your store in the off chance you may have something I would want to purchase. Maybe next time.

I definitely would never buy another appliance from appliance. I purchased over $12,000 worth of…read moreappliances for my new house. The installers were completely incompetent and they hooked up the water but not the drain so when we first used the washer, it resulted in water running down to the first floor through the ceiling. I might add that we spent $950 to have the appliances installed correctly. I have built other houses and never had that experience! When I called to complain, the sales person said it was our fault for not checking! He was very rude and he basically hung up on us. Also, the builder who is a very good builder noticed how inept the installers were. They didn't seem to know what they were doing. please find another appliance store.

The worse customer service EVER!!! We paid for a stove that needed to be ordered. We paid in full…read morein advance for the stove. Called to check on the order. Was told the stove we ordered (and paid for in full) had been SOLD, and we would have to pay an additional $200 to order an additional stove. This was ONLY the beginning of a terrible experience. The oven door shattered after only 6 months and had to be replaced. Then, a few weeks later, a terrible clanking sound and a burning smell would start when the oven was turned on. It was LOUD! We called Blueridge and they told us we would have to contact the manufacturer. They didn't offer to have someone come and look at the stove, nor did they offer ANY advice. We finally found Appliance Grandmasters, who came out and fixed the stove. Turns out, the problem was that the fan had been damaged during transit! The repairman was able to fix it in 15 minutes! Hats off to Appliance Grandmasters. HIGHLY recommend them! As for Blueridge, absolutely the WORST CUSTOMER SERVICE EVER!!! And, our salesperson, Lewis, is absolutely worthless.

Had a custom door made. Very pricey but the end result was exactly what I wanted and it looks…read moreamazing!

From the owner: Sun Mountain is a premier US manufacturer of Custom Wood Doors, Mouldings, Wide Plank Flooring, and…read moreWooden Beams. We provide nearly unlimited options, including factory-wood finishing. We sell nationwide, direct to the trade or homeowner.

Great service on the repair of our awning and motor. They worked with the manufacturer and ensured…read morethat everything worked perfectly. We recommend their skill, communication and support.

Really bad customer service. I spent a lot of money with this company 2 years ago and now I can't…read moreget them to return my calls. I'm tired of being the one to contact them seeing as they can't returns call or answer my requests. Unfortunately Graber does not offer spare parts for sale on the internet so you have to contact the original supplier.

From start to finish PI Granite and Tile was a breeze to work with and provided expert guidance and…read morecustomer service. We chose quartz for our countertops and Lida helped us choose the perfect pattern. She also did much research to help us secure a particular sink and faucet we wanted and the pricing for the project was within our budget. Her husband came to our home to measure and create the templates for our countertops and island...they were perfect so the fabrication was perfect too. The installation team were professional, kind, worked with precision and it was obvious they were experts - when they finished installing they made sure we inspected everything and that we were happy. They also completely cleaned up very nicely. The kitchen is beautiful and we are over the moon! We have another project planned for the spring and PI Granite will be our partner to complete it...thank you Lida, thank your husband, fabricators and wonderful installation team.

From walking in the door to the install it was excellent. Highly recommend customer service…read morepricing just a great experience.

Steve at Hilltop Barn Wood is awesome and helpful!! He helped me find a walnut slab that I needed…read morefor a project. While there I saw a bunch of cool barn wood as well..will have to go back for my next project! Thanks for all you help Steve!

I went to Hilltop in February to have them make me a custom 8 foot wood slab. Dealt entirely with…read moreJared throughout the process. They had issues related to a mill being stolen but I was willing to wait because they're a small, local company. So Jared says my slab is set to be cut first week of May and he contacted me May 3rd to verify measurements and he says they're getting ready to cut it. That's the last contact Jared had with me. I recommended to my family to go to hilltop for an unrelated wood project. While they were at hilltop in early July, they asked about the status of my wood slab and were told "yeah, we couldn't do that". That was the entire explanation. I never heard from Jared. Horrible customer service and honestly would never do business with them. I'd still be waiting if family members hadn't happened to ask while they were there. Do yourself a favor and go to Asheville Hardware instead, I walked in and had my pick of over 100 slabs, got one for cheaper than hilltop quoted me and had it in my garage that same day. So hilltop took 6 months and I got no slab. Asheville Hardware, I had a slab in my truck within an hour. The owner of hilltop left me a voicemail after I contacted them. Apparently he had no idea any of the issues with my order or the customer service I received which isn't a good sign for an extremely small business.