Every time I come to an appointment here for my kids braces. It's scheduled for one time and we are…read moreusually waiting for over 30 min after the scheduled time to be seen. The place is very modern and has what seems like high tech equipment but it lacks in other places. Which makes me regret coming here at all. Somewhere closer to my neighborhood would've been much more convenient. They over book with basically with no regards to other peoples time. Very unprofessional. I do not recommend this place.

Unfortunately this office wasted my time completely. The person who I spoke with on the phone told…read moreme took my insurance information down and told me that they would not be able to confirm whether my insurance was covered until I came in for an initial consultation. I asked multiple times if there was any way to confirm my insurance coverage before coming in, and they said that was not possible. When I arrived for my consultation, the person working the front desk was able to tell me that they did not take my insurance just from me providing the name of my insurance (which I had provided over the phone). I asked why they could not have told me this over the phone to spare me coming in for no reason, and the front desk person said "I don't know why the person who took your call didn't tell you that." I will say that everyone who I interacted with in person was nice and courteous, but I was frustrated that the person who took my call mislead me and wasted my time.

Very disappointed with the communication and follow-up from this office. My son started his braces…read moretreatment here, and after moving to Florida, I began looking for an orthodontist to take over his treatment. The new office requested a form from them, and I've been trying to get it for almost a month. I've called multiple times and still haven't received a response. Unfortunately, this isn't the first time I've had this issue. Communication was also extremely difficult when we first started treatment. I often had to repeatedly call and become very persistent just to get a response. I understand offices get busy, but when it comes to a child's ongoing treatment, communication and follow-through are extremely important. Very frustrating experience.

I normally don't write reviews but this was definitely mandatory that I did !!! I called to find a…read morenew dentist and see what insurance they accepted so I can start a new journey with a new dentist to only call and ask a simply question to get the phone hung up on me !! For me to then call back thinking it was a mistake and she HUNG UP AGAIN !!!!! Very rude and will not be calling back !

As a dental professional with nearly 20 years of experience in the general dental field, I have…read moreseen all kinds of orthodontic results--some good, and some quite scary. However, Dr. Gersch's work consistently yields the most beautiful results, which is the exact reason I chose to bring my own daughter to him. From start to finish, the experience exceeded my high expectations. The office is state-of-the-art, and the entire staff is exceptionally nice and helpful. My daughter was very nervous about her visit, but the team handled her with incredible warmth and care. Dr. Gersch and his assistant, Adriana, took such wonderful care of her. As someone who looks at dental work day in and day out, I could not have been more impressed. Thank you to the whole team for making this such a positive experience!

I came in for a consultation and had great conversations with the staff. Super friendly and…read moreprofessional at the Crandford office. After the consultation I was so excited and impressed with all the reviews and knowledge the orthodontist had, so I scheduled myself to get my braces on. After getting them on, (I've had braces before years ago) I received a phone call from the orthodontist checking in to see how I'm feeling and if everything was ok and I was like "wow" as a kid I never got that type of treatment and I was happy that the staff checked in on me. I visited the Westfield location and it was very nice and clean. It's the same staff in this location, the receptionist at the front is super nice and bubbly. I'm happy I chose to come to this orthodontist I've visited two of their locations and it's great.

I desperately wanted to trust Dr. Bukholts, but what was supposed to be three visits over 12 weeks…read moreturned into seven visits in seven weeks. Five resulted in undesirable movements, four of which caused significant pain and suffering. The most terrifying part was when I asked for a sincere acknowledgment--or even an apology--for these mistakes, she said, "I still don't know what I have to apologize for frankly." She stated that she didn't have to give me my $3,800 back because I had signed a form at the beginning of the treatment but that she really wanted to return my money so if getting my money back was important to me, I should do what's important to her: "remove reviews". As a consumer, as a client, as a patient, I depend heavily on reviews so I was completely caught off guard by the realization that it's possible that experiences like mine can be completely silenced by waivers. Following a second visit that left my teeth worse than ever (see image), my third visit - a 20m emergency appointment to correct the mistake - proved even more disheartening. Not for a single second did Dr. Bukholts acknowledge that the movements were unintended or apologize for the pain she had caused. Her general attitude during that emergency visit was kind, gentle, attentive, however, her outward demeanor did not align with some of her comments, which conveyed the opposite. For eg, when I expressed my concern that my teeth were now moving in the wrong direction, instead of reassuring me that she hadn't intended those movements at all and they were in fact mistakes, she spent time trying to convince me that there had been a slight decrease in the gap between tooth #9 and #10 and THAT indicated progress. Her insistence on this minor improvement felt dismissive given the misalignment of the other teeth and the pain I was experiencing. During that visit, she twice framed the situation as "a work in progress". When I asked about how long it could take to fix the painful shift of tooth #7, which occurred in less than 24 hours after the 2nd visit, she stated "if it moved this way in one day it can move back in one day. It's not really that big of a movement." That explanation, delivered amid my severe pain, left me utterly confused as to what her interpretation of the situation she was. This communication style persisted throughout each visit, leaving me uncertain about whether she was dismissing my experience. It only became clear during our final visit when she labelled my reaction as "hypertrophic" and insisting that "nothing negative was done to you". Then she positioned herself as the victim and accused me of not trusting her, and implying that my genuine distress--expressed in text messages--was harassment. Exacerbating my trauma by claiming she was "suffering too"! She further claimed that because of HIPAA, she couldn't defend herself against my online reviews. She accused me of not giving her the opportunity to move my teeth because of the way I had been responding to the misalignments and pain even though each corrective visit ended in another painful and unintended pull or twist. She stated that she had approached my care in earnest, never deliberately hurting me while I was deliberately hurting her by posting my "highly prejudicial" reviews of my experience. Ultimately, I couldn't tell whether she was blaming me for the painful twists and pulls or dismissing them as minor setbacks that I had overreacted to. Nevertheless, it's deeply disturbing that a professional can look at the attached progression photos, experience the pain and anguish of their patient and, while claiming there's nothing to apologize for, insist that a refund for an incomplete service be contingent on self-censorship and that posting my review is "not fair". So, she will not refund the money and I now have to go to another dentist. To ensure transparency, I am currently preparing a video review that will showcase my text messages, additional images, and a detailed timeline of events. All quotes/claims in this review are supported by documented evidence, appt recordings/transcripts, images, and dental scans.

Best Orthodontist in NYC. Professional, great bed side manner, the outcome is amazing. My teeth…read moreare perfectly straight and beautifully white.

I got my braces done here and they "fixed" the look of my teeth but ruined my jaw. I was left with…read moreterrible TMJ and a receded jaw. Not only that, my teeth looks straight in the front but when I bite down it's crooked in the back. This happen to everyone who got their braces done here from my family. Please save yourself the money. My parents paid thousands of dollars here and I got horrible results. Chinese parents love it here because they cannot speak English but truly if you can find another orthodontist please visit them instead. Another commenter said their facial structure also got ruined. I believe them because it happened to me as well. I use to have a v shape face as do my family, now my face is so round and it's so ugly in photos. I had to also stop wearing my retainers because my jaw kept popping and it was getting so bad that I had pain every time I chew food. After stopping the retainers for a year, I can finally eat right but my facial features are forever ruined. Worse than a botched plastic surgery. Gonna have to look for a new orthodontist now to redo my teeth and hopefully help with my facial structure.

I recently had a consultation at Newsmile Orthodontics with Dr. Lu for my son, who is getting…read moreInvisalign treatment. The office was spotless and very well-maintained, which immediately made both of us feel comfortable. The staff was professional, friendly, and welcoming, making the whole process smooth. Dr. Lu was fantastic--he had a great bedside manner, thoroughly explained the Invisalign process, and answered all our questions with patience. As this was just our first consultation, I'll be updating our journey, but so far, we're very happy with the experience!

recently started my treatment at Golub Orthodontics, and they've done everything possible to make…read moreme feel comfortable and confident about taking the next step in addressing my teeth concerns. Golub senior is clearly extremely experienced, and it shows - he's been running this practice with his sons for many years, and the care feels both professional and personal. I'm really excited to start my journey with them using a custom Invisalign plan.

We had a horrible experience with Dr Golub. He started our…read moreson very early with braces at 10 years old and had our son in braces for six years . We felt neglected during the 6 years. When he removed the braces and referred us to asthetic expert, the opinion we got is that we can't get the teeth bonded the way they are. We returned to Dr. Golub who suggested we should find another orthodontist and he will refund the entire cost of Golub orthodontics. Our son had to go through another two years of braces! Dr. Golub then ignored our request for a refund that he offered in writing. We filed a complain with the NJ Dental board

Super nice, recently renovated office. Staff was super friendly and accommodating when I had…read morequestions about my treatment plan and were willing to offer me multiple options. I was worried about the cost but they worked out a no interest payment plan which really helped me out. Definitely recommended.

We've been very happy with every aspect. Our pre-teen has had braces through Genualdi…read more Two dentists (brothers) run the practice which seems to help them run a very efficient, high quality, cost effective practice. Appointments are punctual, staff very friendly, and a positive experience all around. Well respected by local dentists and community.

My son has been a patient of Dr. Togias since 2019. His treatment began with an expander, followed…read moreby braces, and he is now finished with braces and wearing retainers. Dr. Togias and the entire staff have been professional, patient, and caring throughout the entire process. They always took the time to explain each step and made my son feel comfortable at every visit. Appointments were well organized, and the office runs efficiently. We are extremely happy with the results and truly grateful for the excellent care. I highly recommend Dr. Togias to anyone looking for outstanding orthodontic treatment.

Dr. T and his team are wonderful. They gave an honest assessment of my 9 yo teeth and 4 years later…read more(palate expander and braces), she has amazing looking teeth. The office is flexible and well organized. I highly recommend them.