I recently had laminate flooring installed in my kitchen. I was very happy with the sales person…read morewho came out to write up the estimate. I like the look of the flooring that I ordered. However, the installation left a lot to be desired. The installer seemed very agitated throughout the entire job, and was very vocal with his complaints. It actually made me nervous to listen to him muttering and grunting in the kitchen. He was cutting the planks freehand in the middle of the floor, which lead to some very awkward edging. I also don't think he was thorough enough and pulling up the old carpet, because there are spots where the floor is very uneven. In one space the hill is so noticeable that the laminate bounces because it's not making contact with the floor underneath. In another place, my basement door will not open all the way because the floor is so uneven. I called the store today to ask if they come out to inspect jobs that the installers do. I was told they do hundreds and hundreds of jobs and do not ever inspect any of them. I was also told that the hills and valleys in the floor happen because of the underfloor underneath and should be expected. I I was also told that having to cut doors is very common after installing flooring. I suppose it's not common enough, though, to make that part of the sales pitch when someone comes to evaluate a job. Another thing that I'm having an issue with is the laminate itself. We purchased this brand because we were told it was completely life proof. However when we rolled the refrigerator back in, it left huge gouges. When I asked the man at the store today about why this happened, he said you're supposed to use special equipment to move in refrigerators, so that it does not happen. This is another thing that I think the consumer should be told so that a 2000$ floor doesn't get wrecked moving in the first piece of furniture. I'm afraid to slide back on my kitchen chairs now and dread when the dog tries coming in here. I am not an expert home improver. I have never installed this type of flooring before. I went to McKinley because they are the local experts. However, after my discussion with the man at the store today, I realize you do need to be an expert because they *expect you* to be an expert and to know all of the risks and all of the problems associated with getting your floors done. I honestly think that this job could've turned out better if the installer wasn't so focused on getting to another job afterwards , something that he complained bitterly about not being able to do because the job took so long. I'm sorry that things didn't work out for the installer and that his day didn't go as planned. But I'm also sorry that I ended up with an uneven floor that has streaks down the middle and the most jagged edges I've ever seen in my life. I'll be heading to the home-improvement store today to see if I can purchase some type of new molding to cover the sloppy parts and I will be making arrangements to have my doors cut. On the bright side, the man who came out to do the estimate over-ordered planks and I have more than a full box of laminate flooring sitting in my living room. I'm sure that contributed greatly to the cost of my expensive lumpy kitchen floor. At least I can get someone to pull up the worst spots and take care of the areas the installer was too agitated to do well. My greatest disappointment is that my plans for future improvements now have to go back to the drawing board. I'd planned on recarpeting other rooms and I wanted a bathroom remodel. McKinley Flooring will not be doing those jobs. A sloppy install is one thing. Those issues can be rectified. Follow up "customer service" that comes off as nonchalant, arrogant, and pretty much dismissive is what kills a customer relationship. You can't fix that. Two stars because at least I was happy about the purchase right up until the day the floor arrived.

Was in the process of getting carpet from these people. COVID-19 shut everything down and we…read moredecided to install a hardwood floor ourselves. Called McKinley to have the contract canceled and the check sent back to our mortgage company and they accused us of "getting over," demanding $250 to terminate the bid saying, "if we're not getting paid, no one is getting paid." BAD PEOPLE.

Good customer service. Fair prices. Good selection of quality products. We had carpet installed…read moreeasy simple process once we made a decision on product.

Service request - needed to correct carpet installed - waited two months and gave up - moved onread more

Great service and professional. Would recommend to my neighbors and have done so! Courteous and…read moreprompt. Highly recommend.

I needed a 110 outlet ran for my washer. These guys were great to work with, responded in a timely…read moremanner, provided a free estimate and provided me the estimate very prompt. They were also able to do the job right away which worked out great for me since I was tired of hauling my stuff to the laundromat. They offered to hookup my washer which was also a benefit for me since it was a tight area. It's a good thing they offered to since they saw that the one water pipe was leaking. They were able to fix that for me as well. I was very satisfied with there service and the work that they did. I definitely would be contacting them in the future.

Started off nice. I spoke with the wife and she was pleasant. Usually we communicated via text…read moreoutside of the Yelp app. Day of service she sends me a message they'll be late about an hour before our appointment via Yelp app... Ok. About an hour goes by I reach out to ask if they were still coming she says yes they got held up at Lowe's and will be there in 10 minutes. 20 minutes go by I start to call to cancel the appointment but saw them pulling in my drive way. The wife came in greeted me & appeared apologetic the husband "handyman" stood behind very stand off & seemingly annoyed. He came in my home I extended my hand and he was reluctant. Brushed it off showed them upstairs to the office and kids bedroom and what I needed done. I asked how long the service would take. Initially we agreed on 2-3 hours now it was 4-5 hours and they we're over an hour late. When I challenged the timeframe, the husband then abruptly blurted out "I don't need this!" Instructed his wife to grab his tools & I followed them out of my home. I felt very uncomfortable with them in my home esp the husband. He seem very unhinged & I smelled alcohol on him as he was leaving. They also left my office a mess. Don't leave ANYTHING to weaver!

I hired Doug and his team for various projects around our house (installing a mailbox, installing…read moretowel rods, door stops, etc.). I was very impressed by the responsiveness and diligence. Doug did a great job in a timely manner and for a reasonable price. He answered any questions I had. I would highly recommend for handyman services.

Cody was extremely professional from start to finish and clearly takes pride in his work. We had…read moreour dining room and hallway floors redone and they are FANTASTIC!! Excellent communicator and responds quickly. We would certainly hire them again!

Cody and team did an amazing job with our hardwood floors. He was professional and respectful and…read moreknew what he was doing. We highly recommend Classic Touch Wood Floors.

Great work. Quick. Efficient. Exactly what I was looking for. Room looks beautiful. Highly…read morerecommend him.

Responds quickly, seems very Professional and respectful. Looking forward to meeting him and seeing…read morehis work.

By far the best flooring company in the area. Trust-worthy and very personable. Randy and his crew…read moreare amazing to work with!