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    Randy's Carpet

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm

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    14 years ago

    By far the best flooring company in the area. Trust-worthy and very personable. Randy and his crew are amazing to work with!

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    Sears Carpet Cleaning and Air Duct Cleaning

    Sears Carpet Cleaning and Air Duct Cleaning

    (4 reviews)

    DO NOT USE!…read more Scheduling: I scheduled A MONTH IN ADVANCE to get a morning appointment to clean my rental unit downtown. Although they of course wouldn't guarantee it, they said there would be a good chance. When the called the day before to tell me what time they would be arriving, I was told that my window was 1130-130. When I stated that I really needed a morning appointment, the woman proceeded to argue with me that 1130 was a morning appointment even though it only was 30 minutes in the morning. When I asked to speak to a supervisor, the gentleman was nice enough to bump it back an hour to make my window 1030-1230, which helps a little, but still not as early as I would have liked. Day of the Cleaning: Since my rental unit was being cleaned, I needed to be onsite from at least 1030 until then finished so I could let them in to the unit. I proceeded to go to the unit downtown at 930 to ensure I would not get stuck in traffic or miss their arrival. At 931am I get a phone call telling me the "truck has broken down" and that they "aren't sure they can make my appointment". So basically they weren't cancelling, but they were telling me that they may not be able to make it... but I should wait there in the case that they CAN make it. Whatever the reason may be that the truck broke down (my theory is that they didn't do routine preventative maintenance) or maybe they were lying about the truck and someone just didn't show for work, the fact that they were unable to make my scheduled appointment is unacceptable. To make this even more interesting, the "truck" was not even needed as my rental unit would need to use a portable carpet cleaning machine (which is an extra charge by the way), so they could have thrown it in a van or pickup or whatever and still come and cleaned my carpets... this leads me to believe that it wasn't the truck. Conclusion: My days of buying and/or dealing with Sears is over (we even just bought new appliances through HHGregg and didn't even go to Sears because of this instance). I have since rescheduled with Stanley Steamer, so hopefully they have better service or I might be borrowing my brother's carpet cleaner and doing this myself.

    Bad bad very bad. Came late, doubled estimates. Guys were filthy. Such a bad experience. Guys were…read morefighting with each other who should clean and who should move furniture. Arghhhh

    Randy's Carpet - carpeting - Updated August 2026

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