Contacted this company to try to get them to service our system. They scheduled an appointment, but failed to show up or call. Called and left a voicemail regarding the missed appointment, but never received a call back. read more

My husband and I could not be happier. The effort, attitude of the workers going above and beyond, incredible. Was it expensive, of course, but the alternative of no water is not acceptable. We highly recommend them for all your well needs. Great job guys! read more

If I could give zero stars I would. I had a small water leak from my water softener, I called his company because jaswell installed /drilled my well 20 years ago. After several phone calls ,and voicemails I was finally able to get a hold of Mr Roy. After evaluating the situation Roy determines the holding /bladder, needed to be replaced. Gives us a price of $1000.00 for everything, but he has to run to his garage to get what he needs. After two hours he and his worker get it done. Replace bladder, took water softener apart, refilled and locked everything up. Less than a week later the leak returns just like before. Called back Roy, after several attempt he said he would be at my house at 8am the following day. That came and went never showed after more phone calls . He says no way the tank could be leaking it must be "sweat". Bottom line I found someone else to complete the job he got paid for . Should have known when he asked for a check made out to him Alone. He avoids paying taxes as well. read more

Roy Jaswell installed an irrigation well pump system for my home, that has never worked correctly since installation. Finally, on August 2nd of this year, he determined definitively that the issues with my system were the result of a defective pump system. He then stated, "I ordered you a new pump and it will be here in about 2 days." That was more than a month ago, and the last such correspondence I have had directly with Mr. Jaswell. Despite numerous phone calls, 5 voicemail messages and even, from sheer desperation, a Facebook message directly to him (for which I know verifiably he received and read), I have received no response. My well pump has a 5 year manufacturers warranty, and I have a signed agreement with Mr. Jaswell guaranteeing the performance of my system and all system components, and yet he continues to disregard my requests for - even a return phone call. This is, without question, the most disrespectful and incompetent "business professional" (I use this term incredibly loosely to refer to Mr. Jaswell) I have ever dealt with. He is routinely late to appointments, non-responsive to requests and inquiries, and seems to bear a general disregard for the valuable time of his clientele. This review, of course, speaks nothing to the fact that he installed an inherently defective well system for my home, which has cost me thousands of dollars and has not worked correctly since its inception. Mr. Jaswell claims to run, "a full service water well company," but quite obviously his idea of "full service" lacks the very fundamental principles of "service". Furthermore, he claims "At Jaswell's Water Well Systems, we provide quick response times for all jobs, particularly those of an emergency nature (no water, low pressure, etc.)", another erroneous claim which will cause any prospective well owner frustration and utter aggravation. Under no circumstances would I recommend this individual to anyone. If indeed he were the last well driller on planet earth and the very survival of humanity depended upon his "expedient" services, I would rather die amidst a sweltering, waterless, wasteland than inconsiderate incompetency. If "F" is the worst rating I can give, I give an F squared. read more

Never called back and then once I spoke to him, never showed up, twice! No water pressure. Dealing with a dribble!

I would give them (Roy) a zero if I could. He installed a system in my house that needs to be serviced and he has not shown up after scheduling an appointment TWICE!!! He does not return my calls or text messages and was charging me $150 just to look at the leaking tank, that he installed! I am shocked that anyone has given him any sort of positive feedback when my few experiences with him have been unbelievable horrible. I do not know how he is still in business. read more