Roy Jaswell installed an irrigation well pump system for my home, that has never worked correctly since installation. Finally, on August 2nd of this year, he determined definitively that the issues with my system were the result of a defective pump system. He then stated, "I ordered you a new pump and it will be here in about 2 days." That was more than a month ago, and the last such correspondence I have had directly with Mr. Jaswell. Despite numerous phone calls, 5 voicemail messages and even, from sheer desperation, a Facebook message directly to him (for which I know verifiably he received and read), I have received no response. My well pump has a 5 year manufacturers warranty, and I have a signed agreement with Mr. Jaswell guaranteeing the performance of my system and all system components, and yet he continues to disregard my requests for - even a return phone call.
This is, without question, the most disrespectful and incompetent "business professional" (I use this term incredibly loosely to refer to Mr. Jaswell) I have ever dealt with. He is routinely late to appointments, non-responsive to requests and inquiries, and seems to bear a general disregard for the valuable time of his clientele.
This review, of course, speaks nothing to the fact that he installed an inherently defective well system for my home, which has cost me thousands of dollars and has not worked correctly since its inception.
Mr. Jaswell claims to run, "a full service water well company," but quite obviously his idea of "full service" lacks the very fundamental principles of "service". Furthermore, he claims "At Jaswell's Water Well Systems, we provide quick response times for all jobs, particularly those of an emergency nature (no water, low pressure, etc.)", another erroneous claim which will cause any prospective well owner frustration and utter aggravation.
Under no circumstances would I recommend this individual to anyone. If indeed he were the last well driller on planet earth and the very survival of humanity depended upon his "expedient" services, I would rather die amidst a sweltering, waterless, wasteland than inconsiderate incompetency.
If "F" is the worst rating I can give, I give an F squared. read more