They guys are fantastic! They provided exceptional communication, very professional advice and helpful recommendations. We need to have the water filtration system replaced and they explained the process thoroughly. read more

I scheduled a service call for a boiler issue that was causing a loss of hot water. The tech came out, reset a button on the boiler, and left without identifying the underlying cause of the problem. The technician's only action was to reset a button on the boiler. No root cause was identified, no diagnosis was provided, and the exact same problem returned shortly after the tech left. I called back immediately and only receptionist would speak to me and said nothing could be done as it was the weekend and no management was available....UNACCEPTABLE. As a result, my household was left without hot water for the entire weekend! What is MOST frustrating is they charge a non-refundable diagnostic/scheduling fee and state that the purpose of the visit is to inspect, diagnose, and provide solutions. I expected a professional diagnosis and repair, not a temporary reset that failed almost immediately! read more

Kyle and his team were excellent to work with. I had my boiler and indirect replaced with them. I originally scheduled it for September but had to call and have them come sooner due to a rapid leak with my boiler. Kyle moved a few things around so they could come the next day. The entire team was friendly, knowledge and very punctual. read more

The plumbers were very polite and on time. The woman in the office was impossible to deal with. She hung up on me several times while I was trying to pay my bill. It was crazy read more

Martel Plumbing did an awesome job installing a new boiler and they were very neat and polite. That is the second time we had them. read more

Martel Plumbing & Heating - Brand new boiler for my house with a all new pipes. Great job. - Plumbing Near Me

No complaints about the service, which was a simple yearly furnace cleaning. Fairly new unit, was told that it was very clean, didn't need to be vacuumed. Did multi check and changed the filter on the oil tank. All took approximately 2 hours. The price however jumped from $250 in 2022 to $529 in 2024. And we supposedly got a $100 discount for being a loyal customer! Martel was the company who installed the system 6 years ago. I was not quoted the price when I made the appointment, only when they arrived to perform the cleaning. Called to voice my displeasure at what I thought was an unreasonable increase in price. Was told they had to revamp their prices and that is now their standard price, even for a simple cleaning!!! read more

Can't say enough about this company! after a drain cleaning came out to unclog a sink the broke a pipe. i called on a Saturday morning hoping to get service ASAP, Ethan & Conner came right out and assessed the issue and made it seem like it was no big deal, from the minute they arrived to the minute they completed the service we received top notch service, being a multi business owner i appreciate great customer service.AAAAAAAAAAAAAAAA++++++++ read more

I came home and had no heat a week ago. Since martel installed the system I called him expecting someone to be able to help me but it appears that they are not set up to service or come fix what they sell and install. I was a friday night and the office voice mail said 'we are closed and to call back on monday'. This was disappointing - was I supposed to freeze over the weekend - apparently so. I left a message to have them call me monday - but they never called - more disappointment. There was no value to martel plumping for me at this juncture. No customer service - I even texted Jim asking if he could get someone to help me - and no response from Jim, no response from the office and after leaving my name and number for a call back - Nothing at all from them. Why by in the business of installing gear if you are no positioned to fix and service it? I don't know what happened to martel plumbing but wow, so disappointing. I know nothing about wall mounted boilers but had no choice but to peel the cover off and see if I could find a problem. after 5 minutes I found a blown glass fuse. I replaced it and the boiler came online and back to life. Thanks for nothing Martel... I prob won't be calling you again. I dont know what happened over there but geez man. read more

Met John last spring for a quote on booster pump and sump pump. Was not the cheapest but very professional, on time, and thorough. Held off until I got water in basement from storm last week. Called him and he said he would honor the quote even though 9 months old. Ryan and Ben just left. Talk about professional, friendly, and neat as a pin. Booster pump super quiet, sump pump install looks like it came with house. Would not hesitate to use them again. read more

Recently, Martel Plumbing & Heating installed a new boiler at one of my listings in North Providence. As a realtor, I have to rely on quality workmanship when I refer a contract to a client. Martel exceeded expectations. They performed a masterful and timely installation. Will be doing more business. read more

I couldn't be happier with every aspect of Martel's team and services. After another company quoted an astronomical amount to replace our boiler, Kyle from Martel came by to give an honest and fair quote. Not only was it MUCH less, but he also gave us options so we could find the best setup for our needs. A few weeks later and our new boiler is installed and working perfectly. The crew was quick and friendly, and made sure to show me how everything worked. Even better, everyone involved from Kyle to those in the office to the crew was readily available, friendly, and easy to talk to. Long story short: Martel is great and I strongly recommend them. read more

Wednesday I made an appointment to look at my air conditioner. Monday they called to cancel my appointment because they fired a technician and had no idea when I could schedule another appointment. read more

They were great! Fast and efficient. Replaced my hot water heater. Would recommend them. read more

Unfortunately, my oil burner blew out recently, but fortunately after researching a few companies I found Martel Plumbing & Heating. I obtained 4 estimates from companies and Martel was easily the best company to work with. Let's face it, unless you are in the field, we do not know much about these systems. I'll be honest I was first intrigued by Martel because of how many years they have been in business (1926). You must be doing something right to be in business that long. I met with owner Jim Martel for an estimate and he couldn't have been more accommodating with his time and knowledge. He really made a pretty chaotic situation very calming. He explained what system I had, what had happened to cause the blowout, then went into options for a replacement units. I wanted to expand from a direct oiler burner system that heats both the house and the water to an oil burner for the heat and a separate water tank for hot water. Again, there was Jim expertly explaining all the options available from direct to indirect oil burner systems and hybrid and non-hybrid water tank systems. Jim emailed all the different estimates we talked about, which was different than the other companies who in one case sent them via text. There is no pressure with the Martel Plumbing & Heating. I can be a pain in ass with questions, but with Jim he never pressured and answered every single question. When I needed to email Jessica, who is Jim's wife and handles all the office work, she got back to me within the half-hour. That's professional and accountable! Just like Jim, his employees are highly professional and knowledgeable, they came in set up shop, completed the job in one day and took the time to explain the machines after the install. They asked very little of me and during the install, you could hear them laughing and telling stories while working, which is important because they all get obviously get along great. I include pictures here and before I insulate the pipes, I wanted you to see the attention to detail. I also needed an electrician for the job and Jim set that up too. The company was STEM Electric and the owner Tim Moisao and his employees were equally as great as Martel Plumbing & Heating. I had to upgrade my panel from 100W to 200W and they handled it with ease. The only thing they asked from me was to put their drinks in the refrigerator (it was 90 plus that day and had to go in the attic), which was my pleasure to help them with. I now have a go-to electrician as well thanks to Jim. The folks from Martel Plumbing & Heating are professionals, who create copper works of art. They were NOT the most expensive and to give you a comparison I installed an oil burner and an 80-gallon hybrid water tank for the same price I got quoted from another company who would have installed an oil burner and a smaller non-hybrid water tank. I feel like I received the most valve for the dollars spent in comparison to the other companies. In the end, if you are looking for a top-notch company at competitive prices who does amazing work, Martel Plumbing and Heating is the company you should absolutely do business with! They even have a great website that is good looking and clean. Thanks again Jim, Jessica, Tim, and both crews!! read more

Martel Plumbing is THE BEST and only plumbing company you need. I bought my house running heat with oil. The oil ran out just a few weeks later during the cold winter. They showed up THE NEXT DAY, converted the heat to gas, installed a new High-Efficiency boiler, walked me through the rebate ($1200) process and scheduled a company to haul away the old boiler and oil tanker. They've been doing various projects for me over the last six months - old pipe replacements, ice maker waterline install and a washing machine direct drain install. Their team has also been kind enough to point out small projects I can easily do myself to ensure everything is running smoothly. all the employees are professional, timely and have even done work at the house when I've been away at work with no issues. Their prices are fair and every invoice has been right in line with their quote. I will only hire Martel Plumbing to do work on my house and recommend you give them a call for your needs as well. read more

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The three men who installed my boiler were very professional. They did a great job and were informative.

Made arrangements to have someone come in and quote a job on 8-30-21. No one showed and no called. I called on 9-1-21 and let it ring for 5 minutes. No one answered and there was no voice mail. Bill at Rosco Manufacturing read more

Multiple requests to give them business. Even came over after a couple requests- they never followed through with giving me a quote for AC.:( read more

A couple months back Jim and his crew installed a tankless hot water heater, new gas furnace, a new air conditioning unit, removed the old oil tank and furnace, and ran new gas line through the basement. Aside from the new equipment that is now very neatly installed you would have never known they were ever here. When we had a small issue with the furnace the day after it was installed we messaged Jim and he sent his guy out that day and it was fixed right away with no extra charge. Haven't had a problem since. Would be glad to hire these guys again in the future and have been recommending them to anyone who may need work done. read more

A friend of a friend referred us to Dan at Martell plumbing. We were very happy with the service that he provided. He came out and installed a rinnai water heater within 3 hours, and left the garage cleaner than what it was before he started his work. read more

Martel Plumbing & Heating - Plumbing Near Me

I had called Martel to replace a bathroom faucet. They sent a plumber and a helper. The helper was not an apprentice and had no plumbing experience. In his own words he was a chef. The customary charge for a job like this (very straight forward) is $175.00. The charged me $350.00. I guess the helper with no skills gets the same rate as the plumber?????? I wouldn't use Martel unless you expect to be overcharged!!!!! read more

I had a bad leak in my shower faucet. My fault I had gotten the part and never called my regular plumber to install it. He was away until the end of February but recommended Martel. So I had the part - a cartridge that had to be put in. That was done and they fixed my toilet which was running about once every hour. Cost me $695.They do cone in a timely manner, but two plumbers came. For this small a job? Rip off read more

This company was very responsive when I had an emergency. The lady who answers the phones in the office was so friendly and helpful. When I left messages they called back promptly. i was very satisfied with my service calls. read more

Great response time, punctual also clean and great work. Done in a timely manner, highly recommend.

Our very old boiler finally gave in on us. We knew we were going to have to make the big leap, and so we did our research and came across Martel. Their professionalism along with their knowledge on RISE standards is what made us go with them. Our boiler was completed after 2 days. We decided to go with the Nest thermostats, which Martel hadn't worked with before. They were able to do their research and install everything perfectly. RISE came to inspect the job and were very impressed with the work. They said that Martel did not take any short cuts with the job and used the best quality materials. We are very happy with the clean job Martel did. We will definitely keep their number for future projects and highly recommend them to our family and friends. read more

Martel Plumbing & Heating - Nice and sleek Navien combo boiler - Plumbing Near Me

My boyfriend and I are first time home owners and have living in our home for about a year. The number one thing we wanted to do when we got into this house was change our heating system. When we moved in we had a oil tank that was more than 20 years old and needed to be replaced or removed. Jim and his crew were awesome from beginning to end. They were clean, polite, and trustworthy. We were converting from oil to gas with baseboards. They removed our huge oil tank, installed all new plumbing, installed baseboards, a new boiler, a hot water tank, etc. Their soldering work looks so good that my dad was so impressed he wants to hire them to do his house now! Considering what we had as a set up in our basement before to what we have now is a huge difference and we couldn't be more thankful to the crew. Jim, Kyle and the rest of the crew were very helpful and were always there to answer any questions or concerns we had every step of the way. Whether it was a phone call or text at 8pm, Jim was there to answer. read more

Martel Plumbing & Heating - Looks amazing! - Plumbing Near Me

The owner came out and performed an estimate to replace my entire heating system including a hot water heater. Although the estimate was timely and reasonable, when asked to perform the job he ghosted me. It was an over $10,000 job and when I called the office I was told he would get back to me ASAP. Either this guy lives in a mansion and doesn't need the work, or he's just a bad business person. read more

I called this company to do a work on a gas conversion at my home. They placed the airlines into the chimney, and they did the work and left. Then, a friend came over about a week later, and looked into the work performed by the Martel Plumbing & Heating representative. My friend informed me that why were the airlines placed into the chimney since there is no airflow. Additionally, my friend showed me that the air from the pump is not covered and tied the chimney to leave the home and that the air would be directly going into the home and can kill us while we sleep. With this information I contacted this company and while they were nice they were also skeptical about it. I had to send pictures to them to show them the terrible work they initially did. Then, a second employee came and removed the vent into the chimney and adjusted the work into the chimney. However, when they left they didn't seal the pipe into the chimney. A second job was done and completely wrong. I had to call a second company to come out to clean the chimney and tape the air vents in the chimney. If you are contracting this company I caution you into supervising their work, and having a friend take a look, as this saved our lives. I do not recommend this company and will not use them ever again. read more

Great service! We were having an issue with our heating unit, I called Martel and they were able to come out the same day(there was a cancellation, this might not happen in every situation). The technician, Roy, fixed the problem quickly and I felt reasonably as well. This was done at a home that is currently rented. My renters were very happy and I was relieved and happy! Thank you Roy for the great service!! read more

The office responded immediately to my call. Gave me an appt. in two weeks. I needed a toilet replaced. Skylar and Mark came on time, treated me kindly, which meant alot, since things have not been going well for me. The were professional, polite and the work was done very quickly. They have helped me in the past also. They are the only plumbers to call. read more

I received horrible customer service. Bad communication. Un returned phone calls after initial home visit. Respect your customers or you won't have many in the future. In my opinion, choose another company. read more

Nothing but great things to say about Martel. Jim showed up on time and had a proposal and estimate for me by the end of the day. The work done included replacing the entire waste stack and the old copper pipes that had turned green. The junction where the cast iron pipe met the basement wall was rotted, so that involved punching through that wall, digging a small trench and reconnecting a better pipe to the sewer (leaving me with an clean out as well). It was a huge job, a day and a half for 3 guys. I sent Jim about 3 emails with lists of questions for him before scheduling the job. He answered promptly and professionally for each one. The price was reasonable! His crew showed up on time for both days, did all the work that was expected and as promised. They left my basement cleaner than it was before the job. They had drop cloth spread out from front door to the basement to protect the hardwood floors. The job included removing my toilet to replace the flange and before they put it back, they washed the floor. I'll hire his crew in a minute when my oil furnace needs to be replaced. read more

We recently contracted with Martel Plumbing & Heating for the installation of a COMBI-Boiler install. The two techs arrived were professional, personable and worked diligently throughout the day. The final install is a work of art and we were taken aback at how good it looked. Jim, can't say how pleased we are with the final product. Really appreciate you checking in and insuring everything was ok. Thank you..... read more

My old tankless water heater was blowing out fumes last Thursday and Eversource shut it down. Martell was responsive about getting out there and confirming I need a new one. They said they would get me an estimate the next day. I followed-up on Sunday when they gave me an exorbitant estimate to replace it. Since I was an existing customer (both home and business) they said they'd review the quote. They did come back a little cheaper late Monday night and said they needed to order the unit and would be out to replace Thurs/Fri. I asked if they could provide me a copy of the quote and the model number for the new tankless water heater on Tuesday morning. Here it is Wednesday and I still have not heard back from them. Having no hot water for a week is no fun, so I found a local plumber to get it done today. Sadly I'll probably still have to pay them for a visit with no results. read more

I had the pleasure of meeting John and Darien, employees of Martel Plumbing & Heating. My mom needed them immediately, for a broken water valve. After five phone calls my brother-in-law reached Martel. When I arrived, they explained everything they had done. They both had lots of patience as I asked several questions. There was no cleanup and their prices are reasonable! I will always recommend them to family and friends. Thanks guys, you are the best! read more

In August 2020 I tried to hire this company to install a 1/2 bath and to replace some old cast iron plumbing. The president Ed was a really nice guy, who came out and explained all of our options. We agreed on a plan and waited. After waiting patiently for four months, I called and emailed asking if they really wanted the work. Ed came and took some more notes on our project and assured me that they wanted the work and sent me an estimate which I agreed to. I was told they would come "after Christmas". Two more months passed and we heard nothing...no calls, no emails, no communication. In the end, I sought out another plumber who started work within a month and was done within two weeks. I paid much less than I would have with Martel Plumbing. Still, I'm very disappointed that the work was never done by them. When you are relying on someone and they just never show up its very frustrating. They seemed to be a good company...but whatever the reason I was left in the lurch. read more

Very clean and professional. Also one of the workers is very muscular and knowledgeable read more

Martel Plumbing & Heating - Simply the best - Plumbing Near Me

I've used them twice- luckily I haven't had many plumbing issues that required professional help! We used them in our old house to repair a faulty tub drain and in the new house to fix a leaking toilet. They are on time, very courteous, efficient and professional. I have nothing bad at all to say about them and would recommend them to anyone looking for a plumber!! read more

After some recommendations I looked up this company. I spoke with Jim whom i told my issue with my water boiler. Jim setup an appointment with me was over the next day and was not what i expected. (i guess was thinking of the stereo typical butt crack plumber). Jim rang my door introduced himself very politely and showed me step by step what he would be doing. Granted I don't have much experience dealing with other plumbers but this was a good feeling on what to expect. When the job was done Jim called back to my basement were then again showed me everything done and complete and the area was CLEAN. He even proceeded to write on the boiler when the warranty would expire. (wish the guy that installed the last one did that!) All in all with the research that I did on the cost to install a water heater he was with in the spec. I will definitely add him to my Rolodex for future use (hopefully I will not need him) but if i do I will call Martel Plumbing. read more

Jim was so helpful and fast! My tenant in Coventry called to let me know that the boiler had gone at around 7pm one night a few weeks ago. I saw that Martel had high marks online, so I called Jim first thing the next morning (7:00am). I'm always wary to call service people that early, but it really was an emergency for a woman with two children to be without hot water. Jim cheerily took my call and said that he had an opening that afternoon to go take a look. He then spoke directly with my tenant who described the problem/sent pictures to assist in the repairs. Long story short, Jim had a new boiler installed in the unit by noon that same day! I never met him face to face, which worked out well because I had no time at all that day due to my own job. Everything was done through e-mail, which was very convenient. Thanks so much for a job well done! -Glen Whitfield read more