Would not use this CPA! Specifically asked that a CPA do my return. Instead, an Enrolled Agent…read moredid it. When I found numerous errors, I talked to the CPA assigned to my case, and she didn't know who did my return! Unacceptable! Now, my assigned CPA was trying to correct my return, and still introduced more errors! We could have done the return ourselves and did a better job! Won't use them again!

Craig and his team have been doing my taxes for years. I highly recommend…read morethem. I have referred some of my coworkers to him. I usually see Craig and we not only talk taxes, but he remembers my passion for the Christmas Angel program every winter and he asks about the bikes I buy the kids. I cannot ask for a better or more secure tax accountant to handle my affairs. Thank you, to Craig and his team.

I had an exceptional experience with Khristina, and I will continue to work with her in the future…read more She completed the work fast, answered all of my questions, and was very responsive. I would recommend her to anyone.

2nd year of using Kristina and her team for my taxes. Worth every penny, and since they saved me a…read morelot of those my appreciation is double. Thank you again you guys!

They filed our taxes for us and according to their filing we were supposed to be getting a return…read moreof $5,000. We just received a letter from the IRS over the weekend indicating not only are we not getting a refund, but we actually owe $400. To add insult to injury, they were closed yesterday and then closed again today so we can't talk to someone and ask how they were so far off. If they rectify this for us in some way I will update my review, but when we filed our own taxes many many years we NEVER got it wrong. Not sure how we paid these people $700 and this is the end result? Update: I tracked down their hours and it seems they're not closed, but their hours are only 9 am - 12 pm every day. I'm a teacher (teaching summer school) so I can't call them to discuss this. We uploaded the letter from the IRS into the portal over the weekend and haven't heard back.

Really impressed with their service. Just moved to AZ in 2024 and used these guys for the first…read moretime - Wonderful Experience - highly recommend. Communicate very well, very simple process and fair rates. Will be a return customer.

Adrian was so helpful during our appointment! He answered all of our questions and provided advice…read morewith considerations for our future circumstances. Adrian was very knowledgable, friendly, and quick to assess our taxes.

Horrible place. So unprofessional. It deserves -1 star…read more Original owners who started the business were amazing. Once it was sold, the new owner ran it into the ground. He's mean, retaliatory, and shouldn't work with the public, ever!

I was scammed by Nicole. If you're reading this, please find an actual CPA and not a CPA…read more"candidate". Nicole was hired to clean up my books for part of 2024, 25, and 26. We had a great conversation, and she seemed capable. However, the price was unclear. My business is small with minimal transactions. Nicole initially quoted $2 per transaction, but her minimum charge would be $1,000 even if I didn't have that amount of transactions. I agreed to this. I paid a $1,500 down payment on May 20th and asked Nicole not to send me surprise billing. She promised to send me a proposal, but it was delayed until I demanded that she stop working on my books as I saw no progress. I advised her that I would find another accountant to complete the job. By then, she claimed that 2024 (7 months) was complete and that I needed to pay for the work she did, even though I never signed a contract (it was never sent until after she knew she was being replaced). Nicole has billed me an additional $4,307.50 for 7 months of work that I have no documents to show that she ever did. I have since hired someone else to complete the job, but now I'm being threatened with legal action. I also read Brandi's review and wanted to give Nicole a chance, but I regret not taking the advice above.

I started business with Nicole in June of 2025 but ordered all current work be immendiantly stoped…read morein January 2026. We paid her over 5 thousand dollars, an estimated amount of 800 dollars was for an amendment that was never completed. and 4,000 of it was paid for an "Advisory packet" that I was never given a itemized receipt or invoice for any of the charges that were coming out of that retainer. She also has not sent us a W9 or provide her EIN # to us. As a small business owner this is very damaging and has raised some cause of concerns. We were guaranteed a service and did not receive what we paid for. We feel like we were scammed out of a lot of money and we will be filling a complaint with the IRS due to suspicion of fraud and Neglect.

I tried this new tax service and really happy with the service, knowledge and turn around time. I…read morewould recommend them to others.

Helped me get caught back up on my taxes, and went above and beyond to help this Vet take a…read morestressful situation and turn it into a completly positive one. Don't hesitate to work with this company for your tax/acct needs if you want a truly amazing experience! THANK YOU GRAY TREE BUS. SVC!

Very rude receptionist. I caught CoVID, so I called to reschedule my appointment. Receptionist…read moretold me she will not reschedule again if I cancel again. I told her if she rather have me come in after tested positive? She hung up the phone on me. I am now weary of this office's covid policy. *** Updated reply to Lin Rawlinson Lin Chai, I am glad you replied to my post. I am concerned by your reply by below factors: 1. I rescheduled twice with you before I caught Co-VID due to my busy schedule. It was on my 3rd rescheduling when she told me I could not reschedule again. All my rescheduling with the exception of Co-VID was with ample notice (At least 2 weeks out). Concerns: Your clients are very busy people and when you are pompous to tell your client they cannot reschedule, it tells me your office is not customer focused nor you are a friendly office. Additionally, when it comes to public health safety, it raises concerns on your office's ability to provide a clean and safe environment for visiting clients. Requesting 1 day cancel notice from someone who just found out he caught COVID was not only illogical and unconcerning, it was downright irresponsible as an office that opens to the public. 2. Your receptionist was the one who hung up on me when I questioned your office policy on CoVID. Concerns: Placing public health safety for those who visits your office help build trust and shows care and respect to those who visits your office. For the reasons above, I did not choose your office. I was interviewing 2 other CPA offices that were friendly, professional, and understanding. I have since selected one of them. I hope you will review your office professionalism and health and safety protocol, but equally important, the honesty of the people in your office. It takes a lifetime to earn trust, but seconds to lose it.

Called and received their answering machine. Left a message for a return call and never received a…read morecall back.

I would give this business zero stars if possible. Jessica has been so unprofessional. Lacks…read morecommunication quick to take your money, but can't return a phone call or an email. Has filed our taxes late due to her being behind which caused a $1500 IRS fee. Was told she was going to pay this fee and she has been ghosting not only us but the IRS and now we have been sent to collections. I wouldn't trust her to manage monopoly money.

I was told one price over the phone and that was not what I was charged at the end of my taxes it…read morewas $50 more. I was not impressed.

This company has been my accountant for over 15 years and they opened my PLLC, they filed my…read morebusiness and personal taxes and not only do they know their tax law- they are personable and listen to what my needs are and will go the extra mile to make sure they are taken care of! I highly recommend them.

I have been a client of Martinez & Shanken for 12 years! Earl Shanken and his team have prepared my…read morepersonal taxes and business taxes. I've used Earl's services to help with tax planning and preparation. Each person I've worked with has been 100% professional and their attention to detail is impressive. I meet with Earl on a regular basis and always come away feeling that I've learned something new, can maximize my tax savings and worked with a ethical professional. At first it seemed a bit odd to hire a CPA for my personal taxes (I'm not rich or anything special) but working with Earl at Martinez & Shanken is the best decision I've made for my financial security. I can not recommend their team enough!

Was thinking about using him and found this…read more https://www.justice.gov/opa/pr/justice-department-sues-shut-down-maricopa-county-arizona-tax-return-preparer

I've never experienced such a terrible tax service in my life. I was referred to this company by a…read morefriend who said these people knew what they were doing. On February 03, I dropped off my tax paperwork to be filed. I was quoted $50 for the charge and I was told I'd receive a call within a few business days when all the paperwork was ready to be signed. A week went by and I heard nothing. When I called to check the status of my paperwork, the woman who answered the phone said she couldn't find anything with my name on it. She said she'd take my number and call me back. I received a call almost a week later saying my paperwork had been found and that I could go in to sign the documentation and pay for the services. I went in to pay for said services on February 17th and I was told by a woman at the front desk that it would be $100. I politely let her know that I was quoted $50 and she honored that quote. That was nice. I paid for the services and was told they would be mailing out my taxes that day. Mailing. As in paper mail. Had I known sooner that they'd be mailing my taxes, I would've never utilized their services. It's been 3 months and I've still received nothing. I checked my tax processing status with the state and they tell me they've received nothing. I'm so annoyed. I've been calling for the last month only to get an answering machine that doesn't give me an option to leave a voicemail because the voice mailbox is full. Absolutely ridiculous. I'll stick with H&R Block next yet.