Purchased a plush item then realized I had a duplicat. I trued to return it a week later. I had my receipt and in the bag the put it in. They would not take it back because people's hands were on it. Hands would be on it in the store too and I'm sure many were before I bought it. I tried to support a local store but will not in the future. read more

The service at Jay and Mary's is so good and even if you don't have a book wanted her they are more than willing to order it for you and call you when it comes in. The value of the books is always amazing too! They is usually signed copies of books and nice special editions! Highly recommended book store! And it is cheaper than places like Barnes & Noble! read more

I have been buying my books from Jay and Mary's since I could read always a positive expirence and helpful staff. I would recommend them to anyone looking for a great read. Awesome value and selection. Pick out a new book and go on a new adventure. read more

Love this place - there's always a great selection to browse. Nice, non-pushy workers who are happy to help when asked. Also Winan's is right there which is awesome. Support local! read more

The staff is wonderful and always helpful wheth they are ordering an odd book for me or finding a book series for my kids. The selection is always fresh and I can usually find anything I've heard about on NPR. read more

I LOVE this bookstore!! I appreciate the personal attention when I need something for a specific age and gender. Personally, I am glad the sales people aren't crawling all over me when I am browsing. When I want help, the staff is quite obliging. It's great having a local bookstore with a more than adequate inventory. And if they do not have something in stock that I am looking for, I simply ask them to order it!! Pat 9/6/2021 read more

I have shopped this store 4-5 times & today was the final time. I interacted with 3 different individuals, & not 1 of them could even utter a hello? The selection of books is very nice & the children's area is excellent. Unfortunately, the lack of customer service is enough for me to shop Amazon.com or Barnes & Noble in Dayton! read more

A female who worked at the store and claimed to be the owner was very very rude and inconsiderate towards me. I have never been treated like this before and I felt like an inferior person because of a medical condition that I have that is not within my control. If I knew that it would not cost me thousands of dollars and have further implications on my health, I would seriously consider hiring an attorney in filing a lawsuit against them. Yes it was that bad the way they treated me read more

Very nice book store. Has a good selection of books, places to sit down and read, as well as a Winans Coffee House attached to it to enjoy a cappuccino and read a book. Friendly staff. read more

Jay and Mary's Book Center - Bookstores Near Me - Troy, Ohio

Always has amazing novels. If I ever want a best seller I know exactly where to go in Troy to get one. They also have a incredible children's section. This really impressed me. The children's books and toys are great. I got my daughter several. Every book I've ever searched for they had. Great book store. I enjoy that it's a private owner and not a major corporation. They had a coupon online and I saved 15% last time. Highly suggested although the workers could stand to be slightly more friendly. read more

People are quite unfriendly and the store has a very limited selection. I used to like it more when it was in the shopping center but when it moved to the independent site they seem to become kind of snooty. I don't go there any more. I go to the mall to Barnes and Noble or order on Amazon. Too far for me to go there and never get or find what I need. The last 3 times I did go I never found anything not even a simple magazine I was looking for. Check for yourself. It might be a place that will work for you it just doesn't work for me and my needs. read more

Terrible service. I understand it's difficult times but I ordered John Scalzi's book well over a month ago, it came out almost 2 weeks ago and I still haven't gotten it. I paid double the amazon price (and the amount I paid was higher than quoted on jay and Mary's website). In fact I ordered a second copy from amazon for my dad on release day and he got it in a few days. When I called to inquire this week about my book a woman named Mary lied to me and told me they had trouble getting the book in, that it had just come in a few days ago. I know from reading Scalzi's twitter and blog that he went in the Friday before release and signed all the copies for them. Never again, I want to support my local stores, and was willing to pay the inflated price to help out, but I expect quality customer service which I did not receive. read more

I love the fact this bookstore is attached to Winan's coffees and chocolates. I look forward to getting a coffee and browsing the bookstore. I'm giving it 3 stars for this fact alone. I give the owner, Jay, 1-star, and the staff, for being unfriendly every time I've gone in there. When I brought my sister (we both live in Indiana) one time, we walked in and there was no greeting, only two staff standing there staring at us, with their arms crossed. We felt like criminals. Last Saturday I went in the bookstore side and their were 2 staff and Jay, standing behind the counter just staring at me. Not one word was said as I walked in. I browsed the Bestsellers section right by the front door and felt their eyes on me the whole time. Again, I felt like they were looking for me to steal something! No, "can I help you?", "welcome", or "Good Afternoon". Jay could use a course on good customer relations. My daughter, who lives 10 minutes away from there & frequents the coffee shop regularly, feels uncomfortable going in the bookstore. When I bought a few books there a month or so ago, I tried to strike up a conversation with Jay as he checked my book out, and I felt like I was bothering him. If you're going to own a business with customers, wouldn't you be nice to people coming in your business? If you can't, then close up shop. It's a cute bookstore and I get great joy browsing in it. But the owner and staff can ruin the experience, as they have about every time I've been in there. read more

Most unfriendly staff i have ever met. You feel the negative vibe coming from every person working here. Never seen anyone smile. Everything is a drag. I rather order books on Amazon then setting 1 foot inside this store again. read more

this is my go to bookstore!! Always willing to help and if the book is not in stock will order it!!

Great independent bookstore, new books only, one of very few independents left. Staff is nice, looks things up and helps you find it, or can order it if they don't have it. They also offer pre-orders on books that are coming out, which is great. read more

I have always likes this book store. The only negative comment here comes from someone who uses a cartoon character for a profile picture.

Wonderful staff and cozy feel, but the limited selection you'd expect from a small bookstore. Prices don't seem much better than retail.

I frequently special order books here! There is a book for everyone here and a nice selection of quality greeting cards, calendars, kid's section, and even an art section- we recently purchased an adult coloring book and colored pencils. great cookbook section also. read more

I'm not in the area, but I just bought a book from them over the phone. Very friendly!

VERY HELPFUL! A beautiful store with an inviting atmosphere. Can go in and browse for hours and even if you leave without purchasing you are made to feel very welcomed but hard t leave empty handed! read more

What a great bookstore! Troy is so lucky to have this wonderful resource available. It is so nice to go into a store where the friendly staff actually walk you right to the book! read more