Had AllState for over a year now. Best change I've ever done since being a homeowner. I've had Geico since I was a teenager and was so disappointed when they couldn't help me when I needed them the most. AllState Agent Haniska (aka: Nish) is amazing. I remember he called me to solicit this company and he instantly caught my attention when he was able to save me a crap load of money on both my auto and home insurance. They even covered more for both insurances and for less. Money was tight and he was able to help me by saving a few hundred a month. My previous home insurance was Homeowners of America and I swear, when I got a water leak, their customer line and help was so trash. Anyways, til this day, Nish has answered so many questions that I had for him throughout this year. If u are in this area or not, Nish is definitely the go-to guy and I feel this office is fortunate to have him. I have never been to this location, but have had outstanding customer service. I am truly fortunate to have this kind of service compared to the other unfortunate reviews here. read more

Has cold called me 4 times the last 2 days. I never reached out to them or even showed interest of getting new insurance in any way. Yet they left a voicemail kind of alluding that I had or something? Weird way of getting a call back. I don't appreciate the annoying cold calls, getting my number from who knows where, and they must be desperate to do that. I wouldn't ever go with them simply because of their tactics of getting new business. read more

My god, why has this guy called me 100 times in a week I have never contacted him or AllState.

Friendly people and great coverage! Always willing to help and gets what's best for you.

Avoid this Allstate office at all costs. Here is what happened: During the recent storms, I contacted this Allstate office, as my roof had 20 shingles missing and was heavily damaged. It took Allstate three weeks to send an insurance appraiser. They came, took pictures and told me my roof was a total loss. It needed to be replaced and they were recommending it to Allstate. They took pictures and investigated for 2 hours. Eight days later, Allstate calls me and tells me they need "further investigation of pictures." They would contact me. It has past a month since my roof was damaged. Allstate does not want to pay and continues to give me the run around with no end in sight. I am still waiting for their 2nd insurance appraiser to come. read more

For someone who worked for this company. I know first hand they are racist! They don't really care about the customers, they want your money and plz don't be a black person calling in, they put the phone on mute and talk mess. The manager Richard is insensitive and makes racist remarks all the time. Super inappropriate and wants to only hire his kind of ppl. Choose another agency because you will be disappointed! read more

Initially I felt pretty good about getting Insurance through Anishka Ratwatte. Whenever I was rear ended last September I was pretty anxious over the whole situation because I am very unfamiliar with Insurance. I used the Allstate Mobile app to file my claim and the app glitched out and caused me to start over on the claim. Because of this, my claim was filed 2 times. I asked Anishka to take care of this which he replied " I got you bro ". Long story short he never took care of it which led to confusion on the claims side witch led to Geico declining liability. Anishka tells me to call claims, then claims tell me to call Anishka. AKA the run around. Anishka Ratwatte will not go to bat for you, he will not follow up and he will not explain the insurance process. He will give you false confidence and collect his pay check and then go home at night and rest easy knowing that his customers are in the dark and anxious. I would avoid any place that is okay hiring people like Anishka Ratwatte. read more

At jay haidari allstate, apparently this is the number one agency nationwide, and my wife and I had one of the worst experiences ever, three months ago and again today. The customer service and agents were horrible at this agency, their main concern was pocketing your money and forcing a costly policy down your throat. They will give you many calls to simply obtain your credit card details and steal your money. There's no genuine concern for their customers. Jay haidari agency is a huge disappointment! Their only concern is stealing your money and selling you a policy so the company can make money. My awful experience at this agency has made me want to never have insurance with Allstate. If you keep receiving calls from this number, 469-430-1000, block it. The jay haidari agency genuinely doesn't care about its customers. Avoid them at all costs and stop answering their calls! read more

I am not pleased with the poor advice, unprofessional service and blame shifting the personnel at Jay Haidari have done. I was involved in what initially appeared to be a hit and run accident. I contacted Allstate since it was not clear who the other driver was or if licensed or insured. Allstate decided to proceed with filing a claim on my policy, even though I learned 24 hours later the other driver was insured and I provided all information to my trusty Allstate agent Jay Haidari. I had to pay a $1,000 insurance deductible on an accident caused by another insured driver and my vehicle will be worth even less when I trade because an accident showed up on CarFax. Avoid this Allstate agency like the plague. They just take your money and do not support or help their insured. read more

First the name of this agent is Jawad M. Haidari according to the Texas State Licensing board his address with the Texas agency is Frisco, but the Allstate App shows his address in Plano. Most recently my son hit a pot hole which took out his tire about 20 minutes north of Carrollton at 11 o'clock at night. Calling the number on the All State card resulted in 3 hours including hang ups, disconnects, statements that their tow truck were not accepting the assignment. My son and I were on a state highway with no shoulder and no tow truck. The last comment from Allstate, "we will try and help tomorrow". Believing the road side assistance/towing is 24/7 could place you and your family in harms way. When my wife and daughter found a tow service that could come out I had to pay out of pocket, only to be informed the reimbursement would only be 120.00. Odd they enforce contracts elements on the reimbursement but not on providing the service. I would not recommend this agent or All-State. read more

Classic Bait and Switch tatic. Theresa offered me a price and I committed to it. I canceled my current policies. Then she says the price has changed and it's $400. more. Poor customer service! I would rather deal with someone who is honest. read more