1. Jay N Cohen, DDS

    1. Jay N Cohen, DDS

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    Redwood City, CA

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    Jay N Cohen, DDS

    3.8 (41 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Jay N Cohen, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Jay N Cohen, DDS Photos

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    Letter from Carecredit's bank. They are only there to get their money and don't care about the customer.

    If you would like to be unwittingly taken advantage of financially while simultaneously receiving some of the worst customer treatment possible (to the point where you will have to contact the Better Business Bureau, The Dental Board of California while also needing to file multiple investiagtions with your insurance provider to resolve your issues) please visit this dentist! DO NOT, I repeat, DO NOT sign up for CareCredit when they try and give it to you. It's only going to make you getting reimbursed for unlawful charges 100x more difficult. I go for a routine check up, and also I had some sensitivity on one of my back teeth. After some inspection, Cohen explained that I had some wear from grinding at night and suggested I needed a crown. A week later, when it's time to get the crown, he accidentally BREAKS it before getting it in my mouth. The office wants me to give them the go ahead to reorder everything. I decide I want to figure out my options and request that they do NOT put in a reorder. I got second opinions and many said that if I didn't feel safe or comfortable, it was my right as a customer to go somewhere else. So I called Cohen's office, asked if I could get reimbursed due to his mistake, and be on my merry way. The office refused. Cohen had sent in a list of charges (Single Patient Ledger) into CareCredit to fight me on my dispute that looks like this 11/18/16 - Panoramic Film. $88 11/18/16 - Comp Oral Eval $49 11/18/16 - Bitewings- four films $42 Etc. I call a Dentist friend of mine and explained to him what just happened. Him being way more knowledgeable than me in all things Dentistry, he asks me for my info and looks up my plan. He feels something isn't right and doesn't add up. He tells me to come visit him. I do. In his office, together we look up my Metlife Insurance and my Explanation of Benefits (EOB) There is a pdf and breakdown of all my work done. He shows me that all those charges that Cohen was trying to get paid for....WE'RE ALREADY PAID FOR BY MY INSURANCE. Which makes tons of sense because those things were part of my routine check up. But Cohen billed them all in a lump sum to CareCredit. This is known in their field as "Double Dipping" I even had my friend call on my behalf to explain to CareCredit and they....DIDN'T CARE. They explained again that it wasn't their decision to look into that. All they went off was what the Dentist sends them and what I signed for (I was told to sign for the procedures so I could get the promotion of 0%....sneaky!) Cohen mixed them both together so that I couldn't merely say "I never received the crown" and by adding the regular checkup cleaning amounts to what he sent CareCredit, I couldn't dispute those numbers with CareCredit because they didn't care about whether the numbers came from, as along as they were accurate to the total amount! With that, I head to Dr. Cohen's office. We go into the back and I simply ask him, why are you forcing me to have to pay for this? I show him the documents. Everything. His letters where he left out facts. His charges where he charged Carecredit for something insurance already paid. He has NO answers. "I don't know any of the details, if you want answers you need to talk to the front desk." Elena is there and I ask her what I'm being charged for. She says for the work done. I pull out the papers. She says innocently "Of course Metlife paid for those things....if you have an issue with the billing you need to take it up with Metlife." Absolutely no accountability. At all. I break down all the unlawful charges and demand either a check or receipt of refund to CareCredit. They have absolutely nowhere to go or hide. I receive a receipt showing proof of refund to CareCredit after Elena gets aggressive and sassy with my Girlfriend. In the end they reimburse me the exact thing I had asked for 3 months ago. I wanted to shout. I wanted them to know how much time and energy they had stolen from me along with the attempted thievery of $417.20 It was so interesting how absolutely nobody knew what was going on, yet they were the people in that office sending out counter letters to CareCredit disputing my claim...... when they could have fixed it by just being honest and holding themselves accountable. They saw the receipts. They saw what was already paid. They're not dumb. Even after all that, I have documented this here in hopes that nobody else has to go through this laborious process like I did. If I didn't have a friend who was a dentist, I could have easily been bamboozled out of over four hundred dollars. But my time and energy, I'll never get back This is the short version. This review was 25000 characters long and I had to slim it down to 5000. You have no idea how many letters I had to write, phone calls and faxes I had to send to fix this. And truly getting back my money was like pulling teeth with them. STAY AWAY!

    Picture of their office and of the other dentist that's there.  Beware of Cohen.

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    16 years ago

    this office is the best.modern,and reasonable in price and they saw me on a saturday,when my normal dentist was closed.

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    18 years ago

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    19 years ago

    excellent doctors .. only problem to make appointment .....they are always booked out...highly expensive ...

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    Page 1 of 2

    Ask the Community - Jay N Cohen, DDS

    Review Highlights - Jay N Cohen, DDS

    Cohen is VERY patient (he's not a "pediatric dentist") but I refuse to take my son anywhere else.

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    San Carlos Orthodontics - Dr. Lau with a happy client on the day her braces came off.  What a caring, professional orthodontist!  Dr. Lau is the best!

    San Carlos Orthodontics

    4.9(111 reviews)
    2.9 mi

    We have been patients at San Carlos Orthodontics for the past couple of years, and I cannot say…read moreenough wonderful things about our experience. My oldest daughter just had her braces removed, and the results are absolutely stunning, her smile is completely transformed and every single tooth is perfectly aligned. Dr. Lau is incredibly meticulous and detail-oriented. You can tell he truly cares about getting everything just right, and it shows in the final results. He never rushes the process and makes sure each tooth is exactly where it should be before moving forward. That level of dedication gives you so much confidence as a parent. A special shoutout to Lacey, who has been absolutely wonderful throughout our time here. The front office staff is equally impressive, always warm, kind, and helpful every time we walk through the door. Scheduling, questions, follow-ups, they handle everything with a smile and make the whole process seamless. If you're looking for an orthodontist who combines exceptional clinical skill with a genuinely caring team, look no further than San Carlos Orthodontics. We are beyond satisfied and would recommend them to anyone without hesitation!

    I can't say enough good things about Dr. Lau! The first thing I immediately noticed was his kind,…read morepatient, and good-natured demeanor. He was really gentle and thorough with my kids' teeth examination. Then, he took the time to listen to our concerns and objectives. And finally, he went past closing just to tell us more about his recommendations, all while never being pushy. Our family has seen him for everything from expanders to Invisalign to Hawley retainers. There's a reason our whole family completely trusts Dr. Lau for our orthodontic care. Some other notable things about his practice: * Staff and Reception: His receptionists are amazing--organized, friendly, and patient. We've had experiences with several dental offices, some of which have great dentists but curt receptionists (and vice versa). More importantly, you can rest assured they'll follow up promptly if you have questions. His dental staff are all super friendly, too! * Community Support: I really appreciate how Dr. Lau's practice is so supportive of the San Carlos community. I've seen him sponsor everything from walkathons to AYSO. * Office: My kids love the chocolate chip cookies and juice boxes in the waiting room. Also, it is modern and clean. I highly recommend him to any adult or child looking for orthodontic care!

    Photos
    San Carlos Orthodontics - Before

    Before

    San Carlos Orthodontics - After

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    San Carlos Orthodontics - Reception area

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    Reception area

    Jay N Cohen, DDS - oralsurgeons - Updated July 2026

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