After many years of taking multiple dogs to Pawprints on Allen street and purchasing merchandise I…read morewas shocked at the attitude of the employee on the phone. I only took my dogs on Niagara street after they closed the business on Allen. I didn't want to travel that far. I always gave a great tip and trusted the groomer. We have great interaction and she did a great job grooming my baby. I didn't like the cut and contacted them. I asked did someone else groom my dog because I didn't like it. She immediately made excuses and said "If you don't like it you get go elsewhere" I was shocked and pissed off. Haven't returned. Will not spend money where I am disrespected. PS Place never smelled clean and sometimes my dog smelled like kennel after grooming, which made me have to air out my vehicle. But that was the last straw, telling me to go somewhere place else if I didn't like it. BYE

I'm giving a 3 star review because of the woman at the front desk. She is entirely rude so I will…read morenot be coming back to this location. She was heavier dark brown haired woman could be of Latin decent but I am not sure. I called after dropping Apollo off just to see how he was doing and if he was ready. My legit words on the phone were, "Hello, my name is Rose I just dropped off Apollo and I am wondering if he is done or if it will take a more time." The response she decided to give a paying customer was rather than simply answering my question, she chose to answer my question with a question which is always rude when it comes to CUSTOMER SERVICE or life in general. I would know having worked in that field. It could also make a dog owner cautious if they're being treated rudely over the phone...how are they treating my dog? She said, "I thought I said to call at 2:30?" Now I'm always a polite person so I don't get into spats like this. No time. My mature response was, "I understand" and waited for a more polite answer. All she had to say was he wasn't ready. Duh. No need for an attitude. Then she said to call back at 2:30pm. I just hung up because I knew I would not call I will be right there at 2:30pm wait and make sure my dog is okay. I call early all the time to pick up my dog because most places just leave them in a cage to bark. He's good at grooming because I wash him at home. It doesn't take too long with him. I'd rather pick him up especially if he's done early. He's not a barker unless he has to. So I'd rather not get him into the habit of barking his head off. I got a bad vibe from the place after waiting outside for my ride I saw a Maltese break from her leash, run from her owner downtown the street into the adjacent parking lot and run around the car from her owner in fear of the impending grooming. I almost didn't want to leave my love bug after seeing that. Animals are smart, maybe that lovely little dog had a bad experience. So you can easily understand why I called just to see if he was ready and check in on him. When I showed up at 2:30pm. He was not ready. I was then told to come back 15 minutes later. I did, but was late to work where as the Allentown location is always done early; as is every other dog grooming location that I've ever taken my dog to. Every other employee I encountered was nice, but I had to write a review on this one. I never got her name. They are a lot more courteous at the Allentown location so I recommend that one. I will not be returning to this location. I only accepted this appointment because the Allentown location was completely booked and for good reason.

Victor is a big rescue pup, and we needed serious help with leash manners and general behavior…read more Over the past year, Sit n' Stay and their amazing trainers have transformed him! The training team is kind, knowledgeable, and really loves all the dogs in their care. We're thrilled to have found them and couldn't recommend them more highly!

My husband and I paid $750 up front as requested for 3 training sessions. They were booking out a…read morefew weeks. In those weeks, we started working with our dog at home intensely - when we started seeing progress, we tried to cancel the classes since they hadn't done any for us yet. They will not refund our money after providing no services for us!!! NO WHERE does it say "no refunds" or anything along those lines. They've given us the run around for weeks now, saying they'll pass it on to the CEO as they're the only one who can process refunds - we've heard nothing. Again, no service provided and kept our money (and $750 is not a small amount!).

Highly recommend! Very professional and accommodating. Truly alleviated my worries of leaving my…read moredogs because I knew they were in good hands.

I was new to the area and I needed to go out of town. I found PAWS and I am so happy I did. My cats…read moreare super shy and he works very hard to find them and try to make sure they are comfortable (and still in here). I feel very lucky to have found this service and he has "cat-sat" for me every time I have needed him, even when I could only give a couple of days notice.

Always on time, communicates very well when needs arise, super friendly but not intrusive, and very…read morethorough.

The representative that came out explained everything after viewing the property he did a fantastic…read morejob definitely will be keeping the service keeps my hands clean

Do not recommend if you're looking to save money by purchasing a larger package, as they DO NOT…read moreGIVE REFUNDS OF ANY KIND, in case something happens to your pup that would prevent them from going to daycare. The packages ALSO expire.

Highly recommend! John set up a detailed survey and a meet and greet prior to taking care of my…read moredog. He was incredibly patient with my Abel, who can sometimes be high maintenance. He also gave me some great tips on how to handle his tricky behavioral concerns. While I was away I needed to set up some walks pretty short notice and John was incredibly flexible with my schedule. I also loved that he sent an update and pictures of my dog. Very reasonable pricing and very professional. I felt at ease knowing John was looking after my baby.

This place saved my dog and my sanity. My dog went from over 100 days in a shelter to a rescue that…read moreheavily sedated him. When I got him he was biting and wild.I was in a very bad spot. I called multiple training programs and this was the place that felt like it would be the best fit. They were super professional. Jay even called and talked me through things while i was waiting for our training to start. We did 8 lessons and he is a different dog now. No more biting or destroying things. He walks like a dream on a leash . He is happy confident puppy and my household is at peace. Jay was an awesome trainer.

I cannot thank Jay and K9 Connection enough. When my German Shepherd rescue got out of hand, it…read morereally worried me, and I lost a lot of sleep over it. I am as attached to him as he is to me, but I could not let him place us in jeopardy just because he (or I) might lose control of a situation. I did not know really what to expect when I brought him in, and I figured he would be a tough case. At the end of it I got my buddy back, for which I am grateful.

Victoria, Mallory, Bre and all the staff are simply amazing. They are so kind and genuinely love…read moredogs. Our pup (who was a Velcro dog with me at first) loves going to daycare and has become a much happier, confident, and sociable dog since he's started. Even his nap habits improved! The drop off and pick up at the front are so convenient, the hours are great, and our pup is well taken care of. You can tell he gets lots of love there! I'm so grateful for A Joyful Dog. I don't think we could manage our pup without them. Thank you

We were so anxious to board our special needs dog who prior to us adopting her, was at the city of…read morebuffalo animal shelter for a month. We worried the situation would be too similar and make her panic, triggering her medical issues. The staff at Joyful Dog was patient, kind, and empathetic. It was clear from our thorough conversation before booking that our pup would be in great care. They were understanding of our anxiousness at drop off, and gave us so much info at pickup regarding how she did during her stay (including a very cute report card!) We were so happy with our test boarding at Joyful Dog and feel assured and far less stressed about her next boarding, which will be for a longer stay. They are clearly genuine dog lovers, and great at dealing with us anxious dog parents as well!