After many years of taking multiple dogs to Pawprints on Allen street and purchasing merchandise I…read morewas shocked at the attitude of the employee on the phone. I only took my dogs on Niagara street after they closed the business on Allen. I didn't want to travel that far. I always gave a great tip and trusted the groomer. We have great interaction and she did a great job grooming my baby. I didn't like the cut and contacted them. I asked did someone else groom my dog because I didn't like it. She immediately made excuses and said "If you don't like it you get go elsewhere" I was shocked and pissed off. Haven't returned. Will not spend money where I am disrespected. PS Place never smelled clean and sometimes my dog smelled like kennel after grooming, which made me have to air out my vehicle. But that was the last straw, telling me to go somewhere place else if I didn't like it. BYE

I'm giving a 3 star review because of the woman at the front desk. She is entirely rude so I will…read morenot be coming back to this location. She was heavier dark brown haired woman could be of Latin decent but I am not sure. I called after dropping Apollo off just to see how he was doing and if he was ready. My legit words on the phone were, "Hello, my name is Rose I just dropped off Apollo and I am wondering if he is done or if it will take a more time." The response she decided to give a paying customer was rather than simply answering my question, she chose to answer my question with a question which is always rude when it comes to CUSTOMER SERVICE or life in general. I would know having worked in that field. It could also make a dog owner cautious if they're being treated rudely over the phone...how are they treating my dog? She said, "I thought I said to call at 2:30?" Now I'm always a polite person so I don't get into spats like this. No time. My mature response was, "I understand" and waited for a more polite answer. All she had to say was he wasn't ready. Duh. No need for an attitude. Then she said to call back at 2:30pm. I just hung up because I knew I would not call I will be right there at 2:30pm wait and make sure my dog is okay. I call early all the time to pick up my dog because most places just leave them in a cage to bark. He's good at grooming because I wash him at home. It doesn't take too long with him. I'd rather pick him up especially if he's done early. He's not a barker unless he has to. So I'd rather not get him into the habit of barking his head off. I got a bad vibe from the place after waiting outside for my ride I saw a Maltese break from her leash, run from her owner downtown the street into the adjacent parking lot and run around the car from her owner in fear of the impending grooming. I almost didn't want to leave my love bug after seeing that. Animals are smart, maybe that lovely little dog had a bad experience. So you can easily understand why I called just to see if he was ready and check in on him. When I showed up at 2:30pm. He was not ready. I was then told to come back 15 minutes later. I did, but was late to work where as the Allentown location is always done early; as is every other dog grooming location that I've ever taken my dog to. Every other employee I encountered was nice, but I had to write a review on this one. I never got her name. They are a lot more courteous at the Allentown location so I recommend that one. I will not be returning to this location. I only accepted this appointment because the Allentown location was completely booked and for good reason.