Mikes Paint & Body II…read more
Overall 3/5
Breakdown:
Customer Service 4.5/5
Repair 4.8/5
Online System 2/5
In summary, my experience with Mike's Paint & Body was average; I was neither disappointed or extremely impressed. To begin, I do want to highlight how great their customer service was. I was very happy with how professional & courteous they were throughout the entire repair process. I was given a timely estimate and tentative date within 48 hours of my car being checked in. I think the cost estimate provided was pretty accurate and fair. To chronicle everything, my vehicle was checked in 10/28/2019 and I received my estimate 10/30/2019.
When work commenced, I did not know what to expect. The estimated completion date given to me was 11/13/2019. All was well leading up to this date, I received generic text updates mentioning my vehicle being on track for completion on time. That remained the case up until 11/8/2019. I was informed a new estimate had been made and that the work being done on my vehicle would now complete on 11/20/2019. No big deal, I understand an estimate is just that: an estimate; things come up, no worries.
From there on out, the text notifications stopped. There was an online system you could check which had the latest information on solely the estimated completion date. This had been updated to 11/20/2019 accordingly and never was updated again. I found myself having to call for any form of an update on my vehicle's status. As the new completion date neared, I called just to make sure all was well and was informed my vehicle was still on track for completion. It was reported that all was good to go and that I would receive a call when my vehicle was ready.
The day of, I wound up calling myself around 3:30 in the afternoon because I hadn't heard anything all day and the shop closes at 5pm, so I wanted to ensure that if my vehicle was going to be ready that day, I made the proper arrangements to arrive and pick it up. When I asked, the front desk did not know the status of my car and asked if they could call me back shortly with an update. I agreed and patiently waited for the update, which eventually turned into another delay. My new date was 11/27.
I went through the same process again, calling when I hadn't seen the online portal updated, seeking updates on if everything was still on track, and calling the day of pickup hoping that the work had been completed successfully. Once more, it was not and I was delayed again another week (12/4). 12/4 came quicker than the rest of the previous potential dates because by now I was questioning why the online portal hadn't received any updates, why I was no longer receiving texts, and how my original estimated date of completion was so severely underestimated. Once again, my date was delayed to 12/10 for completion.
On 12/10, I did not call to check progress with my car. I did not receive a call from the shop with any updates. The day after (12/11) I did not hear any updates from the shop, the portal still had not been updated from 11/20. Finally I caved, 12/12, I called for an update. Finally good news: the car would be ready by 5!
When I finally did receive my car back that day, looking at it, you wouldn't have known it was ever in an accident (which is all I could really ask for). They did a very good job, detailed my car and made me feel like the entire process was worth it. The employees at the shop were very nice to me as always and at the end of the day, I left happy and impressed with the work they'd done. One of my concerns was the paint service, I saw some reviews saying that their paint jobs had been hit or miss when it came to blending, but in all light, the paint job seems uniform.
The only other complaint I could make was: aside from the collision damage, I had no other car troubles before. Within 24 hours of driving my vehicle, my TPMS light came on for a tire that was not impacted by my collision which was odd so I had to resolve that. I also came across an open bag of Doritos in my center console which was not mine because I very rarely eat in my car and definitely did not have a bag of chips in there before I brought it to the shop. I disposed of this and called it a day. Almost 72 hours after the pick up on 12/12, I am happy to report no other issues have come up, the car is in very good working order, and still rides just about as smooth as it did before the accident, and overall, I am happy with the service I received from Mike's Paint & Body II.
