Jay is a phenomenal guy! He drove us to our destination wedding spot. Since we had extra time he drove through some beautiful neighborhoods and even stopped at a food truck to get drinks . He was funny, gracious, and left us with great memories. read more

Jay's Limousine Service - Food Truck - Limos Near Me - Honolulu, Hawaii

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Getting ready for a wedding is stressful, but getting there on time is even more stressful. Thankfully, for Jay limousine they were very prompt and picked me and my wedding party on time to get to our venue and start on time. After that, everything else fell into place! Thank you Jay limousine and team for making our wedding day stress free! read more

Booked a car to take us from our hotel in Waikiki to the airport days in advance. We got a confirmation notification the day prior. Driver never showed up. Thankfully, our hotel was able to call a taxi. Skip this company and call a taxi instead. read more

I was searching for a limousine service for a wedding venue at He'eia Kea State Park to take the newlyweds to the Sheraton Waikiki on March 3, 2024. I reached out to Jay of Jay's Limousine Service. He was very helpful and confirmed that he would be able to provide transportation services. I requested that he arrive at 9:50 p.m. and he arrived early and waited for the newlyweds to say their goodbyes to their guests and then they were on their way to their honeymoon. I can't thank Jay enough for his great customer service and getting the happy couple to their destination. I will be sure to refer Jay to my friends and family for any transportation services. Thank you, Jay, for your services which was greatly appreciated! read more

We booked Jay's Limousine Service at the recommendation of our wedding planner, Jill Easley, and we enjoyed our ride to and from our venue. The car was clean, in great condition, and the ride was smooth. Our driver was very pleasant and helped us load and unload all our bags and dresses. Overall, our experience was lovely. read more

This company is amazing. I needed a last minute limo service on Saturday for my daughter and her friends to go from Mililani to pearl city. I had called three other companies first. The first company quoted me almost double what jay did and the second company didn't answer when I called twice. I am so glad that I found this company because the service was spectacular! Jay answered himself and made it work. He quoted me a very fair quote and was able to process everything right away. He even asked what the occasion was and made sure he knew my daughters name. The driver's name was Lee. Lee was amazing. He ended up ringing the door bell and asking for my daughter as he knew it was a surprise. He allowed the girls to listen to any music and even let them use the champagne glasses to drink bottled water. It was too cute. After karaoke he was right on time and always helped the girls in and out of the limo. Thank you so much for such a memorable event read more

Jay's Limousine Service - Limos Near Me - Honolulu, Hawaii

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NEVER USING JAYS LIMO AGAIN!!!! I booked jays after looking online and checking out the website. Looked good and prices was very reasonable, keep in mind I was booking for the most important day of my LIFE, my wedding day! I was appalled by the limo that showed up to pickup the guys, we got there SUV limo and the limo was dirty, and rusty in and around the kick panels the interior was horrible carpet wasn't even vacuumed and there was a juice can with the straw still in side the cup holder behind the at the very back seat! Not only that but the driver shows up and the pants he has on is dirty all over his knees like he was kneeling in dirty before picking us up!! My wife's limo was just as bad and the A/C ONLY BLEW HOT AIR, kind of like the company!! Just bummed that a company would send a limo in such poor condition and on my wedding day!! Totally not exceptable!!! read more

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We have been using Jay's Limousine for almost 20 years. They continue to provide exceptional service, so every time we come to Honolulu from the the mainland, I book either a pick-up from the airport or shopping or a trip up to the North Shore. We are on the Island now, and Lee picked us up from the airport. As usual he was waiting at the baggage claim. Friday morning, we are being picked up to go to the North Shore for Shrimp and then shopping. I highly recommend Jay's Limousine Service. Thank you, Karen Humphrey read more

I highly recommend Jay's Limousine Service! The prices are more than fair, the communication is great and the rides/driver's are beyond excellent! We were picked up promptly - and the limousine was so much fun (we didn't reserve the limo, Jay surprised us with this on both of our rides)! Lee was our driver, he is knowledgeable, funny, and a great driver! I will definitely make another reservation through Jay the next time I'm in the area! Thanks again for the wonderful service!!! read more

Used Jays for Airport Pick-up and Return. Made reservations from the mainland, they were responsive, couldn't get other services to call me back. I ordered a Sedan both ways. Received a Limo for Pick-Up and a Navigator for return. (Charged the original price). Both Drivers really friendly. GF loved the limo, and the navigator. read more

We highly recommend Jay's Limousine Service. After enjoying their services for two Bruno Mars concerts with our friends and family, we are happy to use them again. Next is the Eagles concert using their beautiful Cadillac Escalade limousine. They are reliable and provide good communication. Both drivers were professional and very friendly and accommodating. read more

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What a great experience. Was met at the airport by Jay who took us out to meet out driver Vinnie. It was great service and I highly recommend them. Nice clean vehicle and excellent driver. Mahalo Tom M read more

I reserved a limo for my son's wedding. Very satisfied with Mr. Lee! He showed us some great tourist places and gave us background stories. He was professional, engaging, and funny. We all loved our limo ride rhat we requested an extra hour of tour. I highly recommend, for service and price read more

Jay's Limousine Service - Great limo service - Limos Near Me - Honolulu, Hawaii

How would you feel if you were stranded 30 minutes before your wedding ceremony? You might expect the limousine service that you had hired and paid for to either show up or find another company to pick you and your bridesmaids up and take you to your waiting groom. Not with this company. 30 minutes before my wedding ceremony, I was smiling for pictures with my bridesmaids and recieved a phone call that my reserved limousine would not make it. Not only did I not have a ride to my own wedding, but I had to find my own transportation and all Jay's company would do was refund my money... and not for 30 days! I just can't believe that a company would do this to a person. I would NOT recommend working with this company, especially for something as important as your wedding. read more

Jay's Limo is a reliable, inexpensive, and friendly company. The only downfall is that their limousines are outdated. If you are ok with a limo that is old, everything else was top notch. I made the reservation via telephone and didn't have any problems. Jay is always available to answer questions. You can bring your own alcohol in the limo. I think our driver's name was Dewayne. He was incredibly nice and helpful. It made the whole experience even better. He never rushed us and was super friendly. He's a great asset to the company. Overall, 5 stars for service!!! Minus one star for the old limo. Would definitely do business with again! read more

I hired Jay's Limousine service for our wedding day. They promptly picked the bridal party and I up at the hotel and dropped us off at the chapel. Jeff was our driver and called me to make sure our meeting place was set 10 mins prior to the time we were supposed to meet us. He was friendly and had everything ready for us. After dropping us off, he went back to the hotel and got the guys and brought them to the chapel. During the ceremony, he patiently waited for our party and then took all of us to the reception. He was professional and courteous. The limo however was a little outdated, but still clean. He offered us bottled waters. You can bring your own alcohol into the limo, but we were too busy and forgot to bring ours. I'd hire them again if I ever have a big event. read more

Jay's Limo has some good and bad things. Jay was very accommodating and the price isn't too bad. They came in a timely manner too. We had Lee as our limo driver from the house to the church. He was professional and friendly to us. He didn't rush us or anything. We originally paid for a 10-seater suv limo but got a 16-seater. We were excited because we were actually able to fit everyone...it was great at first but from the church to the reception place, the A/C was broken. Lee tried to fix it and offered another limo to come and pick us up but we said it was ok because it would have taken an extra hour. Also something in the limo fell apart and my groomsmen just pushed it back in. I really wasn't too mad about it because we got from Point A to Point B safely and that's all that mattered to me. After the reception, we also hired Jay for a sedan to bring us to our rental house. I can't remember the driver's name but he was great! Again, we got an upgrade from sedan to SUV and this time it was worth it! It made up for the suv limo. Again, our driver was great...he was pretty fun too! If you really don't mind all the small things, Jay's Limo Service is worth hiring. The price is the best all around and the drivers are pretty good. If they are late, it just because Hawaii has traffic all the time, don't sweat it! Thanks to Jay and his drivers for safely driving us around during our wedding day! :D read more

We rented the excursion out for our bachelor/bachelorette party. We planned for 16 people so we booked the stretch excursion. We ended up having 13, thank goodness or else it would have been ridiculously crowded... I think 10-12 MAX for these limos even though they advertise up to 16. (Yeah, if you don't mind being on top of each other) The limo wasn't even very nice on the outside, then the doors opened... definitely not as desribed... They talk about "laser light show" "hard wood dance floors" yeah... okay. They didn't even exist... The carpets were stained.. cup holders broken. The stereo system wasn't very up to date, you could plug up to an iphone but then you have a cord hanging right in front of your face. The only good thing about this business was the service, it was absolutely excellent. Driver was prompt, polite, extremely helpful and friendly. Since the price is the same as other companies, I think we'll definitely go with another company for the wedding. read more

Jay's limousine service was reliable, even though I had a complicated schedule with pickups at three locations, the driver did well, and we arrived everywhere we needed to be on time during the wedding, a little sightseeing, and afterward at the reception. I pre-paid for 8 hours and went 0.5 hours over and was charged for a full extra hour. The Ford Expedition limousine that we had was outdated (upholstery was old, frayed, and not new-looking; the mirrored ceiling had not been cleaned. The ride was jarring, especially when we went over a curb. If you're looking for a reliable ride at a somewhat reasonable price but don't need top-notch quality (shiny new limo), this one's fine. Otherwise, look elsewhere. read more

I wanted to say how happy I was with the service that Jay's Limousine Service provided for my 49th birthday on July 28th. Driver Jeff was there ahead of time and actually was the one who had to wait for us ladies to get out stuff together. He was very professional and we all appreciated that. I was able to experience an awesome and memorable night with family and great friends. We didn't just paint the town RED, we wore the color red too. Thank you Jay and Jeff for sharing in the reason why my 49th birthday was a success. Thanks also to my two special guess riders, DC and VW, you guys completed the whole package. I'd recommend Jay's Limo Service any time of the year! I look forward to doing business with Jay and his staff in the near future. Aloha, Brenda read more

I was skeptical about the inconsistant reviews rating 1 and 5 stars throughout yelp. I decided to call and check it out myself for my friend's bridal party. First off, the lack of enthusiasm, unclear and ho-hum attitude of the receptionist turned me off. She asked for my full name and #. WHY? Then put me on hold for without explaining...then JAY loudly came on the phone. M: I'm calling for a quote. J: Yeah, so what kind of thing you having? Birthday party?! Wedding party?! Anniversary?! M: Wedding party. J: So when?! M: June or July. J: So June or July! M: I'm not sure it is. It's either June or July. J: So when?!! Weekday, weekend?!! What day?!! M: I'm not sure what day. J: How many people? THEN HE CUT ME OFF SAYING SARCASTICALLY: Oh, i guess you don't know how much people huh? M: (in the middle of his sentence) 11. By this time I was fed up with rude, obnoxious, insulting behavior so I hung up. Once again, their loss! read more

Excellent service and great price. I'm so glad I went with Jay's Limo service instead of a different company to drive my wedding party to our ceremony. To begin, when I reserved the cars, I was thinking that I needed 2 limos (one to pick up the groom and one for the bride) but they would be at different times. When I spoke with Jay, he helped me figure out that I really only needed one limo. He would have the limo pick up the ladies, drop them off and then go pick up the men and bring them to the ceremony. At first I was a bit skeptical since if they were late for one pick up the second pick up would be late too, but I decided to go for it since there was some elbow room in our timeline and it would be half the price for one limo only. Our driver (I believe his name was Norman) arrived 5 minutes before our scheduled time and we were out the door. Even though there was a lot of traffic on the way to the venue due to a rodeo at Kualoa Ranch we made it in good time. I wanted a specific CD to be playing when my fiance and his groomsmen got in the limo and Norman was nice enough to make sure that was playing when the guys got in. I'm sure they battled traffic on the way back, but they made it with plenty of time to spare. I would definitely use their service again! read more

Face it, you can't swing a green papaya without hitting a limo in Honolulu. You have choices. I would recommend Jay. I needed reliable transportation to/from the airport for a 2-week international vacation. I just knew that I wouldn't want to deal with a cab at either 5am headed out or after a full 24-hours in airports/on planes on my return. After checking, cross-checking and getting a few estimates, I hired Jay. The on-line reservation form is geared for tourists and not locals but by the time I had the form submitted and actually spoke to Jay, I was a bit more assured. The service was as advertised. The drivers were friendly, punctual and accommodating. I was put in contact with my drivers on both the departure and return, so communication was optimum. All in all, I was very happy with the service and will contract with them again. read more

We hired Jay's Limo service for my daughters prom. Making the reservation was simple and they responded quickly with a quote which was very reasonable. On the day of prom, Jay called and said the initial limo we rented was still at another event so he was sending his 12 passenger SUV limo instead with no extra charge to us. The girls were super happy and excited about that! Their driver Lee was very friendly and professional. He waited patiently for the girls to take their pictures outside and inside the limo. And he made me feel at ease and explained the pick up situation and how he would drive them through Waikiki(which they loved) and approximately what time they would be back. Thank you for the awesome customer service!!! I would highly recommend Jay's Limousine Service and would definitely use them again. read more

Last Saturday May 23, I hired Jay's Limo to take my sister, brother-in-law and i for a tour of Oahu. Mike our driver was on time, early actually, and gave us a great tour. Mike was very knowledgeable, funny, courteous and helpful. He knew the places to go especially for photo ops. After some of the reviews I was worried about using Jay's. They have the best prices. The limo was a bit old on the roof but everything else was very clean. I highly recommend this company especially their driver Mike. Thanks Mike!!! Aloha read more

First time I'm writing a review. We booked Jay's for a Girls night out for a birthday celebration. Jay called the day of the event and confirmed our booking, provided details of our driver, then told me he's upgrading to a SUV Limo!! Yayers!! Our driver Vinny was Awesome!! (reason for 5 stars) very professional & accommodating with us 8 ladies. I would recommend using Jay's again. read more

My fiancé contacted Jay's Limousine Service and spoke to Jay directly. Throughout the planning of our wedding, the staff was great. I sent a confirmation email about two days before the wedding and Jay answered promptly. The day of the wedding, I received a text with the name of the driver and his contact number. They were on time, friendly and made my wedding day that much better. Shortly after, I received an email with full details of the charges for my records. I highly recommend Jay's Limousine Service for all your transportation needs. read more

I have been using Jay's Limo Service for about three years to transport our large family to and from the airport. We have had several drivers and they have all been on-time and courteous. Communication with the dispatcher has always been very easy and their instructions have been very thorough. We will continue to use Jay's Limo Service for our airport transportation needs. read more

If you need a reliable limo service to pick up the bride and her bridesmaids after a long night of festivities, this is NOT the company. I scheduled a pick up time for the bride and her party at 10:30pm - and there was a no show, no call, no response - NOTHING from Jay or his driver(s). I left messages night of and also the next day - and absolutely NO call back, or at least an apology. I understand that things happen and sometimes there is miscommunication or sometimes delays -- I'm usually very flexible, however - with a NO show, NO call back, or NO apology and taking the $100 deposit = UNACCEPTABLE. I do NOT recommend this company. Must report. read more

HUGE SCAM- AVOID AT ALL COSTS!! While on our honeymoon, we used Jay's limousine service twice. Although I payed cash both times, my credit card (which they required to hold the reservation) was charged $77. I called the limousine service and they agreed to reverse the charge, however never did! Still dealing with this months later. It should have been a red flag to me when upon booking, no one but the owner could give me a price or any details about the reservation. The owner threatened to charge more than the cost of one ride if the reservation was cancelled. He also was insisting that we pay up fornt for BOTH rides. DO NOT USE THIS COMPANY- THEY CAN NOT BE TRUSTED! read more

Had a bad experience with Jay's Limo. On the phone Jay told me he would give me a 200 flat rate for the night since I'm military. Lined up the time the driver was supposed to be there and I will say he was actually 10 minutes early. The driver was great an his name was Dewayne. No complaints there at all. However, when the driver showed up he said the rate was 300 dollars. He called Jay he said he told me it was 300 dollars. My friend Ryan was with me when I was on the phone with Jay the first time and he heard Jay say 200 dollars. He clearly change the price at the last minute. Not very good business ethics and I won't be using Jay's limo every again. read more

I hired Jay's Limousine service to drive us to a wedding in Ko'olina. Coordinating everything was fairly easy and Jay was very responsive. We requested multiple pick-ups and they seemed accommodating as long as the second pick-up was along the way. The actual limo experience was less than satisfactory. The limo itself was clean but, rather old. Parts of the interior were falling apart and there was a slight musty smell. However, this was excusable based on the reasonable rate I suppose. The real nightmare started when I proceeded to instruct the driver how to get to the second pick-up location. Apparently he was not informed of the second pick-up, and began to openly show his dissatisfaction and irritation towards us and his dispatch. He immediately got on the phone and began reprimanding the dispatch complaining that "it would be nice to know ahead of time so he could plan his life." Keep in mind the partition is down and the entire conversation is being fed through the speakers to the back of the limo loud and clear! Way to go captain professional! Needless to say, it made us all feel very uncomfortable. Upon our return trip he mentions to me that he had gone on a group motorcycle ride earlier that evening while we were at the wedding which I can only assume is the reason he was annoyed with the second pick-up. God forbid he was late for his ride. Bottom line, I would not recommend Jay's Limousine. Poor communication and unprofessional driver made for an unpleasant experience. read more

I booked these guys well in advance. I decribed the drop off location and asked them to research it. It was up a dirt road that is often challenging to the average car. After the owner said, its a go, my credit card was charged $100 to hold the day. One week before the wedding, Jay himself called to cancel. Said he couldn't get his limo up the road without risking damage. ONE WEEK before the wedding! I received my deposit back but the lack of customer service, tone when he called to cancel and irresponsible action (one week before wedding was not appropriate) that has me signing up for Yelp for the very first time to write a review. I would never recommend these guys to anyone. Better off looking for other options. read more

I would rate zero stars. The man I JUST NOW spoke to on the phone was unbelievably rude (considering he had not spoken to me prior) and he hung up after I asked one question. The conversation went like this: Me: Can there be multiple pick ups? Female voice: Yes, there can. Please hold and you can speak to one of our limousine drivers. Me: Okay. Thank you. Male voice: Yeah there's only pick up place, if you gotta have multiple pick up locations you gotta go somewhere else Me: Oh okay. Can I get a quote for the pickup location in Aiea? *hangs up* ATTITUDE AND WORST SERVICE EVER - OVER THE PHONE! NEVER CALLING AGAIN! Give me a break, you are just a limo driver. read more

We hired Jay's limousine for our wedding in October to pick up the groom & groomsmen, bring them to the ceremony site, and go back to pick up the bride & bridesmaids to bring them to the ceremony since we wanted to arrive separately. After the ceremony & picture taking our driver drove the entire wedding party back to the hotel for the reception. Ruben was our driver and he provided excellent service! Cleanliness was not bad and the driving was smooth enough for us to drink out of our champagne glasses during the ride. read more

When I first looked into this place and booked a "luxury SUV" for my husbands birthday I was very satisfied with the customer service and rate... However when the vehicle showed up at pickup time one headlight wasn't working, the check engine light was on and the vehicle was really outdated. I immediately called and spoke to the owner Jay and was told I would receive a FULL refund. It has been over a week and every time my husband or I call we to get a status we are getting dogged and said we will receive a call back. I am very upset cause not only did this ruin my plans for his big birthday surprise I have not received my funds. I have even went as far as calling my bank to see if funds were pending. I am very dissatisfied with the service and do not recommend this company to anyone. Let's see how long it takes to receive my refund. read more

Customer Service/Receptionist Sucks!! I haven't called for a limo for a long time. I wanted to ask some questions but whoever she is, who answered the phone(she sounds local) she was rude! I couldn't even ask my first question without her cutting in on what I'm about to ask. She's impatient, not Friendly or polite or does not have proper phone mannerism/etiquette. Shes need to go back to training, this kind of service will turn customers away. However, Jay is pleasant to talk to and simply professional. read more

I hate to write this review because Jay came through for me at the last minute but other customers should be aware. I reserved the 8-10 pax limo for use as a wedding shuttle but was given the 16 pax excursion. At first I thought it was a nice upgrade but then I realized the exterior looked pretty old and the rims were really dirty. Then the doors opened and I was shocked to see the interior. First thing I saw was torn leather seats. Then I noticed the carpet was really stained, hardwood floors were falling apart and really bad stains on the ceiling. I will say the service was outstanding. Our driver was really nice and accommodating. My advice is if you can see the car before your event do so. Once you're satisfied with the vehicle I don't think you have to worry about the service you'll be getting. read more

We have been a loyal customer of Jay's Limousine Service for over 8 years now, and always look forward to seeing them. They are reliable, on-time, professional, and fun to deal with! When calling to make a reservation I often speak to the big boss Jay himself, and we even make requests for specific drivers (which they usually accommodate). Vinny is one of our favorite drivers because he so funny and always makes us laugh. Jay's Limousine is a quality local business that treats it's customers very well, especially it's kama'aina. Mahalo nui loa! read more

If I could give them a negative rating I would! All I wanted to do was see if they could just do a one way pick up and drop off for my wedding and the sales manager, JAY LEE, told me to go find someone else who is willing to do a one way becuase there was no way in hell he would. HOW RUDE and learn some customer service! NEVER WILL RECOMMEND THIS COMPANY EVER! read more