If you're looking for a fast, honest, no-BS oil change, stop scrolling and come here…read more Jimmy gave me one of the best customer service experiences I've ever had--period. I came in for a full synthetic oil change and it was $60, and he even topped off my windshield washer fluid for free. No attitude. No weird pressure. No "let me find 12 problems with your car." Just straight-up professionalism. Here's the part that blew my mind: I pulled up and there were two cars in front of me... and I was literally getting my oil changed within about 15 minutes. I didn't even know that was possible. It's a two-man crew and the way they move is honestly unreal--efficient, calm, and locked in. What I respect most: Jimmy wasn't pushy and didn't try to upsell me. He even made sure my tire pressure was balanced/even, just because he actually cares. That combination--speed + fairness + friendliness--is rare in car service. I'm not exaggerating when I say this place is a gem. If you want a quick oil change, full synthetic, affordable pricing, and honest service, this is the spot. I'm coming back every time.

What a fantastic experience! No BS really delivers what you want at an incredible value. I'll…read moredefinitely keep coming back here, no doubt about it. They're super professional, polite, and they get the job done fast. I'd give them 10 stars if I could!

Lacking. There isn't much to evaluate at an oil change shop beyond customer service…read more I don't know if they gave me a great oil change, quality of the oil or if their shop cleanliness is up to par with any other places. Sadly, these folks failed. My technician couldn't have been anymore distant and uncaring if she tried. You aren't a smiler? That's cool. At least be kind and civilized. I have empathy for people and try to bring out their best. But when I receive grunts in return....we have a problem. Her manager had the majority of face to face with me and naturally was very professional, courteous and hospitable. But then again, he's working an upsell. That's saving them from a 1-star. They were also very timely. So I'm going to assume (yikes!) they gave me a terrific oil change and add another star. 01/26

No no no. These guys try to upsell you on everything. I told my daughter to get her oil change at…read moreour "regular place" which we've used for 15 years. She didn't listen and went to one of these Valvoline Instant Oil Changes instead. What should have cost her around $35 ended up being $100.

I went here for an oil change. They did a good job on getting me in and our quickly, however, it…read moredoesn't seem like they did the inspection or tire rotation. That being said, they didn't pressure me on anything that needed fixing - no suggestions at all. Just gave them my keys and 20 minutes later I had my vehicle back. They do have a nice waiting area with a TV and coffee available, which is a plus. If you are going to be here for a few, you can grab a bite to eat at the restaurant next door. This is a convenient location for me - just off of Dixie Highway.

Brought my son's car in to see if they could undo the mid muffler deletion my son had done. They…read moredid a complete inspection of the car so we know what it needs...Brian (the manager, I believe) was informative and I feel he was truly honest with me and no pressure. I will definately go back to them for all my service needs...they are close to my home just off Hayes on Canal.

STAY AWAY!!! You get what you pay for and this place was…read morecheap. They had to unscrew a cover under my Ford Escape in order to change the oil. The guy didn't screw it back on correctly and I just noticed the entire front of this cover has been dragging on the cement for who knows how long. It's been a few weeks since I was there.... I avoided the dealership (Suburban Ford on M59 after what they recently did to my daughter - see my review on them before you go there!) but now I HAVE to go there and pay for this F'ing repair because of these guys. This place was a dump, they barely spoke English, they were cheap, but they were near my house. I made a mistake and now I'm paying for it, literally. I've yet to find out if there's anything else wrong but who knows what I can believe from Suburban. Why can't anyone be honest these days?!?!

Went to the Dixie highway location today for an Oil change and tire rotation. Was charged $17 more…read morethan the Highland Road location. When I asked the attendant why the price was higher his answer was "the owner charges more for labor at this location" $79 For an oil change and tire rotation is the highest I have paid since moving to the Waterford area. There are plenty of other options for the same services-I will not be back.

Brian and his crew really helped me out. My Lexus was having issues that several places couldn't…read morefix it took a couple turns but they finally got everything fixed and now my car feels better than it did before.

Nahhh because Car Aid - Waterford needs to be studied in a laboratory immediately This is not a…read morenormal auto repair shop. This is customer service on final-boss difficulty. This is "unreasonable hospitality" with a wrench in one hand and pure integrity in the other. Absolute mechanic Avengers energy. Huge shoutout to Lewis and Brian because I genuinely do not understand how this level of service exists in real life. I called when they were SLAMMED. Like, busy-busy. Fully booked. Chaos mode activated. Most places would've hit me with the "sorry, we can't help you" NPC dialogue and sent me back into the streets emotionally wounded. Not them. They worked with me, got me in, scolded me like family because I clearly needed it , and then got my car handled right away. And here's where it gets insane: they gave me a full detailed breakdown for free. No goofy scare tactics. No "your car is about to burst into flames if you don't give us your debit card immediately" nonsense. No fake emergency. No hard sell. No mechanical witchcraft. Just straight-up honest, professional, extremely knowledgeable service. I've been to tire shops. I've been to dealerships. I've been to places where you walk in for one tiny thing and somehow leave with a quote that looks like a mortgage pre-approval Not here. These guys actually explained what was going on, gave me realistic advice, and even educated me about how overusing tire shine can mess with the life of my tires over time. Who even does that anymore?? That is not salesmanship. That is actual care. That is elite-level integrity. The customer service was so good it felt illegal. Like respectfully, somebody needs to check if Lewis and Brian are running on premium-grade caffeine and divine purpose because this was ridiculous. Fast, honest, friendly, detailed, professional, affordable, and zero pressure. That combo basically doesn't exist anymore. And the pricing? Be so for real. For the level of service they provide, the price should be acting delusional. Instead, it was actually affordable. Like "why would you even think twice?" affordable. I'm genuinely using Car Aid - Waterford for everything going forward: auto repair, oil changes, maintenance, tires, diagnostics, whatever. I'm about to get a 2026 Hummer EV, and I would still come here for maintenance just because I actually like these people that much If you're in Waterford, Waterford Township, Highland Road, or anywhere nearby and you need an honest auto repair shop, stop playing with your life and come here. Lewis and Brian are elite. Car Aid - Waterford is the one. Customer service maxed out. Honesty maxed out. Value maxed out. Whole place is operating like a five-star cheat code.

Great service and amazing people who work with you…read more Reliable, friendly, trustworthy Above all Honesty Highly recommended

I should preface this review with the fact that I am a college Student with an incredibly crunched…read moreschedule and an old car with millions of problems. Master Radiator has been servicing my vehicles for the last 8+ years at least with excellent service. Most Recently, my power steering went out after my hoses for the unit ruptured. Of course, they took photos to show the damage, not just say that something's broken. They serviced it in a timely manner, but unfortunately there were some bumps in the road. They hired a NEW Technician who worked on the vehicle... who basically destroyed my rack & pinion, requiring a replacement, but *he didn't tell anybody.* After the desk called me to confirm they can fix the part (believing that it was broken before they had someone work on the car), they had him install a NEW one, and he destroyed that one too. At this point, they discovered that he was responsible for my original part being destroyed as well as the new one they were supposed to install. That technician suggested they just charge me for a new part & labor, and not disclose it to me. At this point in time, they fired said technician IMMEDIATELY. They called me, informed me of the situation, and then didn't charge me for either of the parts, or any of the labor. UPON RECIEVING THE CAR: I guess they could only find a Remanufactured part for my Rack & pinion. Remanufactured parts typically have light defects, and the new Rack & Pinion's defect was a little bit of play in my steering wheel. After reporting this concern to them, two of the mechanics came out to my car with me, did an inspection right in front of me, and explained that the part was Remanufactured, and there's a chance that if we replaced it again, there would be another defect... But we could still warranty the part out and get a new one if it was bothering me, but ultimately, the car WAS safe to drive (big thanks to Justin and Ben for seeing me right away) I decided that I'd gamble on the warranty, and Master Radiator definitely delivered. They installed a brand new R&P, and didn't even charge me for the labor! As far as I'm concerned, they took a really big financial hit to serve me, the customer. They will be keeping my business so long as I live in Michigan. 10/10, Definitely Recommend. Some service features to note: - You will be able to see pictures from the inspection so you don't just have to take their word for everything - You can call at any time and have them talk you through what they plan to do with your car if there's any confusion - You'll ALWAYS get an itemized bill - You can pick and choose through a list of *suggested* fixes, so you don't have to have to take the "All or Nothing" approach that most mechanics nail you with. And NO. They won't try to upsell you on stuff unless its legitimately necessary.