My friend was flying in from Honolulu and after several delays his flight finally took off. I…read morecalled R Jay Taxi and requested a pickup from Kona airport and told him the flight would be arriving within 30 minutes. He accepted the request with no hesitation and was able to get a driver to the airport before my friend landed. On top of that, my friend said the driver was extremely polite and friendly, and he had a great ride to the hotel. I would definitely recommend this company.

Made reservations for pickup at airport. Plane scheduled to arrive 10:30 p.m. He knocks off at…read more10:00 but he waited and the plane was 1/2 hour late. Kept in touch by text. He was there and took us directly to our destination. By the way, when we left, there were no regular taxis left. Fare was fair. Made reservations to pick us up at hotel and on to airport. Right on time. Just the best!

Great service! Reasonably priced, clean vehicles, and very reliable. I have used them twice, and…read moreI'm very happy!

Prompt and very courteous. I looked them up online called and they picked us up at the airport…read morewithin five minutes.

Nope way would we ever use or recommend this service. This is my first negative review ever. We…read moreused this service to get from the airport to our Airbnb in Honolulu, and paid in advance for our ride back to the airport. They let us know that they'd pick us up at 5:30 AM. We were in the lobby at 5:30am, and wandered around up front for 7 minutes before calling the provided number. They let us know that the driver left at 5:31 (!!!!! One minute after our scheduled pick up) because they didn't see us. They wouldn't be able to pick us back up until it was too late for our flight, and no refunds would be issued. Dispatch let me know that their policy is for riders to load the shuttle ten minutes in advance, because the pickup time is actually the time that the shuttle will drive away without you without looking in the lobby or calling. I'm fine with strict policies as long as the business tells you about them. Why isn't this important detail described on the provided receipt (pictured) to be picked up? This business left me and my two small children, including a baby, stranded without a ride to the airport at the crack of dawn. We didn't have car seats since we were banking on a shuttle service. The receptionist at the hotel was appalled and said she's never seen this poor of customer service with a shuttle in the 20+ years she's worked there. I'll update with a comment if this business changes their mind and chooses to make this right. Otherwise, 100% would never suggest anyone uses Robert's shuttle. Lost lots of money and had lots of stress because of this joke of a business.

When I saw that renting a car for one week at the Kailua Kona airport on the big island would cost…read more$566 using Discount Hawaii Car Rental, I checked out other alternatives. We were staying at Hilton Waikoloa Village, where parking the car would cost $33 a day, with no street parking nearby. $231 a week, plus $566 a week is $797. Looked up taxi fare calculator at https://www.taxifarefinder.com/ for going from the 20 miles from Kailua Kona airport to Hilton Waikoloa Village, and it's $104! Uber X is $43 if you can find one, as only recently has Kailua Kona airport accepted ride sharing, and that's assuming no surge pricing due to shortage of available drivers. And getting a ride back from the hotel in the boon docks to the airport might be questionable using ride sharing. Checked Roberts Hawaii web site at https://www.airportshuttlehawaii.com/shuttles/hawaii/ , and it's $32 per person, or $64 for the wife and I, to go that distance. Sliding scale from $20 to $36 per person depending on distance from airport to hotel. Made reservations online, listing date, time of arrival, and flight number. Hours before the flight, get a text message confirming the arrival. Got in to the airport, after a 6 hour flight from California. There at the gate is an attractive young lady with my name on a placard. Christiana is wearing a spiffy Roberts Hawaii uniform top, and the usual black pants and shoes of Hawaii tourist industry associates. My wife goes up to her, and says yes, she's Robert C. Yeah, sure blond haired lady with Chinese last name. We go a short ways around the airport, and there's our wheels -a full size, state of the art 56 passenger touring bus just for the wife and I! Driver Sun M. was taking the bus back to the depot near Hilo, but dropping us on the way at the Hilton Waikoloa Village. Yes, he cleaned all the windows just for us. Exchanged life stories during the 30 minute trip, with wife and I sitting in the front seat. Door to door service with a smile, which got bigger with the $10 tip. One week later, hotel pickup at 8:15am. Full size touring bus arrives at 8:14am, with 4 people already on the bus, from an earlier pickup point. Bus driver waits and waits for another missing party. Finally at 8:27, a missing party of 6 Japanese tourists from the same party arrive. An adult male leads the party through the bus, apologizing in Japanese to the 4 Japanese and myself. Not the first time I was mistaken for a Japanese! 8:58am the bus arrives at the airport. No pickup stops in-between, in fact no civilization, let alone hotels, in-between HWV and the airport 20 miles away. Paying $797+ for a rental car and parking for a week, is a lot, about the price of seven all day Roberts Hawaii "Grand Circle Hawaii Island Tours", after the 15% discount coupon code they gave me. How could I not give 5 stars to the company named after me?

Great friendly cordial service. Will use all the time now and recommend to family. Prompt and…read moredependable.

We made a reservation with Uber to take us to an EARLY morning flight. We were in a panic when they…read morenever showed up. Jovi's SAVED us from missing our flight! Eternally grateful!!

Hi Renee--thank you for the amazing tour! We had a great time--loved the assorted poke and sweet…read morefruits. Thank you for leading us to the locals and giving us an authentic experience. We're so grateful.

we took a cruise to Hawaii in February 2024, One of our stops was in Kona. Originally, we just…read moreplanned on just walking around " down town" have lunch & go back to the boat. We were approached by a gentleman offering private tour of Kona, and we agreed. All I can say is WOW !!!! He as very knowledgeable, took us to Kona Joes, Kona Chips, the painted church, a chocolatier, a local chicken BBQ, which was the best Chicken I have ever had !!!, and also Kealakekua Bay, and general sightseeing. Overall a GREAT EXPERIENCE !!!! I highly recommend 7 Chips Transport & Tours. In Fact, Should we ever go back to Kona, we will definitely use them again. Don & Kathy Dalphin, St. George, Utah

This is a terrible, terrible shuttle service as part of Costco Travel. You can't find employees-no…read moreshirts, no name tags, no ID. I called the "help" number and was told I had to "take a little responsibility" to find the driver. So I had to leave my companion in a wheelchair to go ask random parked vehicles to finally find our ride. Don't use Costco Travel service. They don't hold their vendors accountable.

I honestly don't know why Speedi Shuttle gets such a bad wrap. Every time we come to the islands,…read morewe always use Speedi Shuttke and have a great experience. Our drivers are always on time, safe, and friendly. With that being said, we just arrived back home from a great trip to Kona, and Speedi Shuttle was part of that. From the lei greeting at pick up, to the warm goodbye and drop off, thank you Speedi Shuttle.

I made an appointment with D&E Taxi for a ride to the airport from Kailua Kona. D&E Danny was on…read moretime and very helpful with my bags. The price was good. I will definitely use D&E in the future.

Overcharged us $45 for a 7 mile ride in a dirty and wet cab. felt unsafe the whole time.read more

We had great experience with our siteseeing tour to Kona and Hilo. James , the owner is so prompt…read moreand responsive and Desi was our tour guide cum chauffeur for two days, on time always. They both did detailed planning and made our trip super memorable. We saw a lot more than expected, the waterfalls, black sand, magic sand, white sand beaches, green turtle beach and even the cloud forest and coffee tours, and more. Desi recommended nice restaurants and local shopping places, and his SUV cooler was always loaded with water and soft drinks. Desi is really knowledgeable, and he explained the history and importance of all the places with great detail. My family enjoyed it thoroughly. Last day, the 4th of July, we requested an airport drop, and Tian came for drop off, and we met one more wonderful soul from this team. Tian reached early near our places as due to parade the roads were blocked till 8.15pm and he ensured we get on time to airport. And this team made me almost cry when I asked for an invoice for an airport drop, James said it is a gift from them, and they never sent a bill. What a great heart, I don't have words to appreciate the humanity I saw in the entire team. We surely recommend them to everyone for safe and hassle free tours around Kona. Thank you for making special efforts to make our Kona trip memorable, and I hope to plan again soon.

If you are looking for transportation on Hilo, this company is absolutely amazing! My mom had a…read morecollege reunion and had to transport 62 people from Hilo to Kona. I called and James help to accommodate all my needs! He called me to check in the day before the trip. His drivers showed up promptly and were all very kind and professional. We rented a limousine, a 10 person sprinter, a 14 person van and another van for luggages. The cars were clean and comfortable! They also provided us with cold water. The prices were very reasonable. I had also booked two other vans with another company Gold Coast to help with the large party. James and his drivers do an awesome job to provide you with the best service and transportation. I will definitely be using them the next time I go to the Big island. Thank you again James and to all your drivers!