Scheduled an appointment to have my taxes done this year. The service was outstanding! Very…read morefriendly & professional. My tax preparer was very informative & concerned about getting my taxes done CORRECTLY, not just quickly. As a new customer, I'm very happy that I've found an affordable, trustworthy tax preparation company & wanted to others about it too.

Noticed this by chance while I was nearby, and stopped in for a quick question. They were able to…read morehelp some, and I will call next week for more or to make an appointment. Very friendly, knowledgeable but not pretending to have a definitive answer without more detail. And a professional-looking office and demeanor. I'll keep them in mind for next tax season, and any other questions I have.

Forward Focus accounting (Cheri Hughes) does payroll and is a partner for companies operated by…read moreSean Cahill. waxxhaven LLC, Waxxpot, Morning Chef LLC(Another Broken Egg), among others. Morning Chef LLC has lawsuits for unfair wage withholding This company, withholds funds/wages due to employees out of retaliation for employees resigning. I have sent email after email inquiring about a paycheck that I should have gotten on 2/4. They did not inform me that the check would be mailed out. When I finally got the check they changed my rate of pay to $11.00!! It is against the law in Ohio to change wages for work already completed and they are fully aware of this, but they don't care. They refuse to answer emails because they don't want a paper trail.

I have used Cheri at Forward Focus for a few years and looking forward to her doing our 2023 taxes…read more Quick, reasonable and accurate!!

BBI ACCOUNTING offer services to commercial clients and individuals for more than just tax returns…read more I find the contact in the office for any question gets me an immediate factual response. When I found them, BBI accounting, I honestly didn't know how I would feel about services or treatment that they would offer me. I am very very pleased, and I have recommended them too many friends and family that are both individuals and that are entrepreneurial seeking accounting supports. https://bbiaccounting.com/

I've been coming to Jerry for my taxes for at least 5 years, maybe longer. I think he does a…read morewonderful job and he is always extending his hours, even to the weekends, when tax season gets hot and heavy. He's got your best interest in mind and will help get you through April 15th!

Brad has been our tax guy/ Friend for more years than I can count. He does an amazing job at a fair…read moreprice and always in a timely manner. We have referred many people to him and all are very satisfied. Great job HM financial/Brad.

This review is for the Hilliard and Sawmill location. I had my 2021 taxes completed with John…read moreFlanagan at Sawmill - he was super nice and helpful and did a great job. I then had a couple additional issues that were more complex, he referred me to his manager, Li Cheng, who was at the Sawmill location but we met at my scheduled appointment with her at the Hilliard location. She seems to lack self awareness, patience and customer service. I actually remember hearing how she talked to customers at the Sawmill location (aggressive tone, condescending, rude), but I didn't think too much about it and plus didn't realize I would work with her later on. At our appointment, she was asking be so many questions back to back, without looking at any of the papers I brought, told me what I needed to do, asked a lot of condescending questions that lacked constructive detail. Since she didn't ask me a lot of relevant discovery questions nor took the time to ask qualifying questions on my situations, I wasn't sure if her answers were grasping the entire picture. Some questions asked and statements said in a rude manner include: "do you know how to amend your tax return?!" "Did you read the entire letter?" "It says here what they are looking for" "if you call them they'll tell you what they're looking for" (I asked "do you mean they just tell me how much and I pay it?" She then said "no, you have to amend it" ..... I told her that yes, I did read it and.. THIS IS WHY I AM HERE to get your help on amending a tax return that I'm willing to pay $$$$ for. She then said "I'll have to put in your entire tax return" and turned her back to me as if she doesn't want to take the time to do the work. Due to a lack of context in her answers (it was a lot of "THIS needs to be done and THAT".. and then she would follow up with "let me look this up since this is not something I do often"... she then printed several pages of IRS stuff and gave it to me "here read this". I then asked "okay, so I will need to do this myself?"... (it was very confusing what was going on) .. she then rudely and loudly and quickly said "LET ME READ THIS" Lack of clarity and direction and who needs to do what. She was so frantic, rude and dismissive and I tried to give her grace but found we needed to end the conversation because her attitude was not tolerable. I told her she was yelling at me and she began to argue with me that she wasn't. Overall, there is a need for training for managers (Li Cheng is a manager) on better customer service, patience and and understanding that people who seek help at H&R Block likely don't know what they're doing! I would've given five stars to John Flanagan If I only interacted with Li Cheng, this review would have 0 stars. The two interactions averages to this two star review with heavier weight on the rude manager, especially since this has left me with two unresolved issues. I even scheduled the appointment with her several weeks later because she was on vacation to accommodate her. But this then pushes me to need to hurry to make my amendment by the deadline. Not good.

I've been going to this location for years. I have a very basic tax form and this year these guys…read morecharged me over $140 to do my taxes! Shit... I got screwed. Didn't tell me of the increase in cost beforehand. WAY more than last year. It's a joke. I don't think I will be going into any H&R Block office in the future when I can just do this myself. All I have to say is BOOOOOOOO!!!!!!! $148 WTF! That's robbery man.