Bryan at DO Auto Sales will rip you off without a care in the world. Bought a 2018 Ford Explorer…read morefrom him at the end of February. He knew it had an issue and had an appointment set up at his mechanic to fix it. The parts replaced didn't fix it. I let him know and all he cared about was getting his money back from the mechanic. We took it in to a mechanic and they said the transmission is bad. I reached out and have yet to hear from him! All he cares about is money, not about the customer or vehicles he sells you!

Run away. Huge scam on all cars. Drive it off the lot and no returns. Quote "I do not buy my cars…read moreback" Bryan ... owner of DO auto sales! I have that in writing....what he said!

The level on customer service and support is nothing I have experienced. Their approach when…read moreselling cars was not stressful and they did not over charge. The honesty and understanding was top-tier, I could never buy from a Briggs dealer ever again.

This place is terrible at handling business. I bought a 2017 Denali Sierra from them. I traded in a…read moretruck for a bigger one, and it took them almost 2 months and a complaint to the attorney general to get them to do their job. They even sold my old truck while I still had a loan on it and was making payments. Less than a month after getting my new truck, it started having transmission problems that make it undriveable. I've been calling, texting, and even going in person to get an update or solution, but no luck. Now, my family and I are paying for a useless car. You can't even drive it around the corner without it kicking hard like a mule, feeling like you've been rear-ended because of the bad shifting. They haven't offered my family or me any solution, just kept promising they'd look into it, but they haven't done anything. Keep in mind, the issues started less than a month later, and I haven't even driven it much because of the bad transmission. I highly recommend people go somewhere else and save themselves the headache of dealing with this dealer. I came here because I heard good things, but I guess that's a myth with how they handle things. My family and I have had to make do with my little sedan since they won't even offer a loaner truck.

Customer service in the front lobby needs some improvement. Got my vehicle serviced, I asked for a…read moremilitary discount and all I got was you'll could get a discount if you purchase a vehicle from us. At that point just say no

Brought my truck in for repairs and they did an amazing job. Very professional and kept me informed.read more

Very professional and friendly. Made business easy. The man in the truck came a little earlier than…read morehe said he'd arrive and he got my car loaded up and off in no time.

Went in to look at an advertised car. Since I was paying cash and had no trade in, I fully…read moreexpected to get their "best price" based on many years of experience. Found out that, because I was paying cash and had no trade in, I would have to pay an extra $2000 above their so called best price. Their so called best price is not the price at all but an artificially low number that they then presumably make back through high finance charges and low trade in prices. I want a dealer who is in the business of providing quality cars and selling them at transparent, competitive prices not a dealer who is playing games and trying to make money through back door methods. Once I understood how they were operating, I asked them to simply give me the out the door price so I could make a decision. They wanted me to sign an agreement to buy the car in order to get the out the door price. I, of course, refused and they did eventually provide it to me, the same as their so-called market price (not their best price) plus administrative fees as shown on their website. So why not just tell me that in the first place? I did not buy the vehicle and will not be going back. To their credit, if you look at the information on their website, it is evident how they price their vehicles and that the so-called best price is an artificial low price that they make up through financing and the trade in. So I cannot say they are dishonest but the overall experience was one that gives used car dealership a bad name. In the past couple of years, I have purchased two used vehicles from other dealerships, both small-town dealerships that are not in the financing business. In both cases, I was pleased with the experience. They didn't try to sell me anything, just answered my questions. In both cases I had done my homework and the prices listed were fair and, in both cases, they gave me a better price since I was paying cash and had no trade in. Briggs could learn something from them.

Absolutely disappointed with the Finance department. After two weeks of trading in my vehicle, I…read moredidn't receive a single word on Briggs paying off the vehicles loan. It wasn't until I received a call from my banking institution saying I was going to be late on a payment for the traded in vehicle. I called Briggs, after I had the utmost confidence that they took care of that, and I was told that they never sent the check out to the bank. Their excuse?.... "There's really no excuse". I was completely disappointed. I ended up making the payment for the vehicle I NO LONGER had just so it didn't affect my credit score.