Lady smiled with glee when she learned that the internet was down so she couldn't book us. We had a…read moreresv and they refused to give us the room we paid for since it was past midnight. I say okay, I'll just buy a room for the following night so we can sleep, because we drove 8 hours from CO, have 2 cats with us, and a Uhaul. The lady didn't expect us to say we would pay for the next night, but saw she had vacancies and reluctantly agreed to book us. Then she smiled with such glee and said she couldn't book us because 'their internet was down.' I travel for vacation and work frequently, and never have I witnessed such disrespect at a hotel.

This hotel is new and everything is well maintained after a couple of years of being open. The…read morecomplimentary breakfast has a good selection of hot items. First day we had scrambled eggs, sausage, biscuits and gravy. Second day they served hot oatmeal, sausage patties and cheese omelet. Customer service was consistent and helpful. Monika at Front desk was able to coordinate my package of fresh lei's to our room and ensured it was in a cool place since it was perishable. I can't thank her enough! The location is very safe especially the hotel being located on Ft. Riley. Ample parking with plenty of lighting. Standard rooms come with a kitchenette with all amenities needed (microwave, refrigerator, stove top, coffee maker, utensils, dishes, complimentary coffee and tea, iron with board, laundry basket and complimentary washer and dryers available on the 1st floor. We will be back at this location due to the overall outstanding service we received as an IHG Rewards member.

Great place, well maintained, good value, clean, good customer service. Worth driving from Topeka…read moreto stay here and allowed my dog

I have to say , I had no complaints room was clean , nothing was broken. Excellent value!read more

Have stayed in this hotel 3 times. Staff very helpful! Rooms…read morevery clean, quiet and nicely set up. Breakfast good and plentiful. Pool and gazebo area well maintained. Lot of history in the surrounding areas. Will have no problem staying there again.

Amazing hotel. The staff is amazing and always so helpful l. The best army hotel I've ever stayed…read moreat. Thanks for making my experience here wonderful.

The most wonderful, kind, thoughtful, helpful ladies EVER. They saw us struggling with our luggage…read moreand they couldn't do enough to help us. This hotel is SOoo LUCKY TO HAVE THEm. Miss MISTY and MISS RAY. I want to take them home with me. Please make sure you acknowledge their above board efforts to help customers. The only complaint I have is the mattress in room 114 was in need of being changed. When you got in bed the Mattress rolled you into the center. We will Definitely return here hopefully our two angels will still be here. Huge HUGE THANKS they made our trip sooooo SPECIAL

We booked two nights for the K-State game and when me and my family were getting ready for bed both…read morerooms found bed bugs. When we talked to the manager regarding our concerns they were not accommodating at all. They claimed "that they could have come from anywhere and that we might have brought them in". They were very rude to my husband and my father when all we were trying to do was resolve the issue. We ended up moving hotels.

I hate to do this but there were just too many missed steps and overriding conditions which were…read moreunacceptable.. So, 2 stars it is. 1st... Why was another guests' shampoo bottle in our bath tub? This raises the question IF our bathroom had been serviced? 2nd... Our toilet sticks running water to refill. The flap doesn't seat correctly. So it can't refill as it should and shut off. Fiddling with handle after opening the top to inspect (not adjust) is unacceptable. 3rd... No tissue paper box in bathroom. So our bathroom was NOT serviced or had received the worst servicing I've seen in recent decades. 4th... for a Marriott courtyard this is the least plush ever in my memory. I'm taking bed comfort with top & linens & the whole vibe from entry to room (exception was the charming sultry check in girl late night)... It goes down as the least Marriott courtyard like ever... But better then many other hotels in junction city by far, I'm sure. So why 3 stars... It's got "the bones" and facilities, space and style for being a healthy cut above and beyond other hotels. Plus ALL the staff encountered were supremely courteous, engaging and friendly. From direct engagement at the check in late night (did I mention how charismatic and dare I say sultry the young lady was?)... to chatting with the cafe staff about the virtues of french toast vs the breakfast burrito, naked juice vs a Starbucks frappe? Yeah... I can ignore the defects as I just asked for a tissue box at the front desk... I 1st checked a housekeeping cart for a tissue box (none) while glimpsing the fellow scrubbing the bath tub in the room he was servicing. That dispelled my concerns that my room had not been serviced with the broken off bottle + what looked like a left behind bottle of shampoo. I'm going to dismiss it as ... Things in need of immediate attention... The toilet, the broken off dispenser in shower tip & such. The other things like staff professionalism + charm... plus the indirect contact with staff, one young lady was just walking past... Eye contact with a genuine smile & "good morning"... Yes... Wow. As expected and welcoming, as simple as that! I want to give 4 stars ... But the flaws were... Quite significant. 3 is fair and powered forward by the staff... Did I mention the "vexing" late night check in young lady? Oh yeah... That's 3x now. I get it.... Ok, time to move on to the next city with yelp reviews on my road trip from Grand rapids where I picked up a new used Highlander hybrid ... Heading to Dallas where I'm at now... And on to Westlake Village CA, home. Funny, last week at this time Monday we were hustling for our bus from Paris by ferry to London. The French train workers were in a "wild cat" undeclared strike canceling our TGV bullet train, plus German train workers were striking! ... Forcing us to scramble for transportation alternatives. Sigh... Now I'm headed for a short 4 hour drive to Grand junction.... Then Vegas Tuesday night, and home Wed. And did I mention the intensely charming young lady at check in here in junction city? Oh yeah... Well, she needs a bump in compensation and greater bonus, "ya' hear?..." ... (Wink!)

My email response to Marriott customer care Chis Down is the…read moremanager and Raquel Cinco is over events. Both have been a major disappointment. My Letter to Customer Care: From the very beginning, I noticed a severe lack of communication from the hotel's management. Despite my repeated attempts to contact them regarding the arrangements for my wife's milestone celebration, I received no response. This lack of communication caused significant stress and uncertainty leading up to the event, which should have been a joyous occasion. On the day of the celebration, the situation only worsened. The staff members at the hotel were unprofessional and provided subpar service. The food served during the event was shockingly cold, which was not only disappointing but also unacceptable considering the significance of the occasion. The 70 guests who attended the event were also extremely dissatisfied and displeased with the quality of the food, which was served at a temperature far below acceptable standards. Furthermore, during my conversation with the general manager of the Courtyard by Marriott Junction City, located at 310 Hammons Dr, Junction City, KS 66441, I was shocked by his conduct. He accused us of bringing glitter into the facility, even though I repeatedly explained that we had not brought any such thing. I even urged him to review our agreement and contract, which clearly stated that we had the event until 11 o'clock that evening. Eventually, he begrudgingly admitted his mistake but continued to argue with me. I found his unprofessional behavior deeply concerning and felt that it shed light on why the staff at the hotel acted in the manner they did. To clarify, the incident involving glitter was simply due to a young lady who had a dress on with glittery material. It was not something we intentionally brought into the facility, as confirmed by our contract and agreement. Therefore, in light of the complete disregard for customer service, the unacceptable quality of the event, including the cold food served to the 70 guests, and the unprofessional conduct of the general manager, I kindly request a total refund for the unsatisfactory experience my wife, the guests, and I had at the Courtyard by Marriott Junction City. I believe it is only fair and appropriate considering the level of service and quality of the event that was provided. I spoke with the manager (Chris Down) prior to me contacting Customer Care. Chris never emailed me with contact information as he promised on Monday. Situations like this are what I have been dealing with from the beginning. To refresh your memory, I had asked Chris for a contact number for Marriott since he said he would not refund me anything, and his reply was he did not know how or who to call if a customer had a complaint or issues with the hotel. After asking a second time, he stated he would email it to me, which has not happened. As you know, I have since found a workable number and email address on my own. My interaction with Chris has been nothing but stressful. When I called him, the staff asked me my name, came back to the phone, and told me Chris was in a meeting and would return my call. When he returned my call, he immediately went on the defense, and it was nothing short of a nightmare. I expected more from the General Manager of a major corporation such as the Marriott. He was degrading, insulting, and used statements such as "Up People" and "Your Kind of People." I found this to be very derogatory when used toward African Americans as myself. I listened to him rage, interrupt, and rant about how my guest (Church Family and friends with an average age of 60) treated his staff and asked for things constantly throughout the night. I listened to him make false accusations about the serving time of the food and when we started eating. I informed him that I had time dated photos and videos to prove my point, but he refused to acknowledge them and only stated he believed his staff. I went on to ask if I could show him the photos of the food that was served, and the enormous amount of food left by my guest due to it basically being uneatable, and he refused. I have tried to keep this local and settle locally by only dealing with Chris. As of today, I have asked my guests to refrain from posting their frustration through statements, videos and pictures on social media, Yelp, Marriott Customer Reviews and the Convention and Visitor bureau. As I told Chris, I like patronizing and supporting local businesses in my city. but Courtyard Marriott in Junction City has not made it easy.

On first walking into the door the lady at the desk was dripping with sweat. It was so hot in the…read morelobby and the elevator was 2x as hot as the lobby. The pool here was puked in by many children and Myself jumped into the pool because no one told us it was nasty. And as i come up from the water you can see it floating on the other side of the pool and i quickly got out and see it more than just one spot. I tell the lady at the front desk she already knew and she said her boss told her just to let them swim in it!!! NASTY! The room itself is pretty nice but wouldn't recommend

If i could, i would have given this 1 star. I accidently booked this hotel for the night before…read more(July 3rd) When it was supposed to be last night (July 4th). I stayed in a completely different hotel and state July 3rd. Upon arriving to this hotel on July 4th, they told me I had booked it for the night before. They refused to refund me. Even though they had the capability to see that I stayed in one of their other hotels. The girl at the front was of no help either. Wont be using this chain anymore.

Took a chance because of the great pet policy. The room was so disgusting we left and had to find…read moreanother hotel room. The bed sheets were covered in cigarette burn holes. The front desk did offer to let us switch them out if we brought the sheets to the front desk to exchange. The room was overall in bad shape. The furniture was banged up and the windows were filthy. Shortly after we got to our room we could smell smoke, we were in a nonsmoking room and the rooms next to us were nonsmoking. When I told management that was another reason for us leaving I was told there are smoking rooms on that floor, I had actually called days before and requested the first floor but was not given the first floor. I was granted a refund with no issues and appreciated that. I will never book a stay at the Motel 6 again.

I'll give them 4 stars only because they were helpful and refunded my money. I checked in and was…read morevery surprised it was a self check in through a kiosk. Once I got to my room and sat on the bed I noticed a bug crawling on me. It was a flea. Once I investigated closer the whole bed was infested with fleas. I went back to the kiosk and they wanted to give me a new room. I said no thanks and I wanted a refund. They reluctantly gave me a refund.

I reserved 3 rooms for May 15, 2026 on January 5, 2026. When I arrived at the hotel I was told my…read morereservation had been cancelled. I was not notified that the reservation had been cancelled in advance of my arrival. There were no longer any rooms available at Quality Inn. The desk clerk did not offer to find us alternative rooms. I have tried to reach the manager twice to understand why my reservation was cancelled. I have also emailed him but have received no response. I have also talked to Choice Hotels multiple times but have not received any more answers than I received from the hotel. While I am not out any money because I did not prepay for the rooms, our weekend was ruined as we had to return to our home earlier than planned. I do not recommend this hotel under any circumstances. if I could give a 0 star rating I would.

I have stayed here before with my service dog and the staff was great no problems came back through…read morefrom Colorado and wanted to stay again but this time the front desk made me pay for my service dog I have severe anxiety and I'm diabetic The lady at the desk wanted documentation to support what my disabilities were under the American disability act hotels cannot ask for documentation for dog certification, training or license or the nature of your disability. She had me so flustered. I just ended up paying the $35 for my service animal to stay with me for one evening I have stayed at other quality Inns I've never had an issue and like I said, I'd stayed here previously and did not have an issue until today.